--- title: "OnPay Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of OnPay. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if OnPay is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/onpay-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Payroll Software](https://www.softwareadvice.com/hr/payroll-software-comparison/) / [OnPay](https://www.softwareadvice.com/hr/onpay-profile/) / OnPay Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/onpay-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/onpay-profile/alternatives/) # OnPay User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 468 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.8/5 - Value for money: 4.9/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 419 reviews (90%) - 4 stars: 34 reviews (7%) - 3 stars: 4 reviews (1%) - 2 stars: 1 reviews (0%) - 1 star: 10 reviews (2%) ### Most mentioned pros - Their expertise in payroll processing, tax compliance, and system functionality has helped us resolve issues quickly and maintain confidence in the platform. - Employees can securely access their own payroll and benefits information through the self-service portal, while administrators maintain appropriate oversight and control of organizational data. - As a growing mental health agency, we needed a platform that could efficiently manage payroll while also supporting employee administration, time tracking, and compliance requirements. ### Most mentioned cons - They didnt let us know about a payment that we need to make to the reemployment tax, which has to be made by them, so at the end, we have a big problem with the government and get penalties, and they didn't respond to this - We have a simple pay structure though so I understand that doesn't work for every business. - It makes it difficult to be able to tell exactly what’s going on when you can’t access your own account. ## OnPay customer reviews Showing reviews 1-25 of 468 (page 1). ### OnPay is the only payroll solution you need! - Overall rating: 5/5 - Reviewer: Tari M. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered I've been using OnPay for 6 years and have never run into a problem. I was able to purchase the platform online and complete setup with no instruction or additional phone calls. It is much cheaper than the big payroll companies and has all the same bells and whistles. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros OnPay is a great solution for any size business. It is a great value for the money. It's easy to setup and even easier to do a payroll run. You can run your 401k, loans, medical, etc. deductions easily. You can track attendance and run reports. #### Cons I haven't run into any cons yet. I love that a payroll run takes me less than 5 minutes and I can adjust/control everything on my end without phone calls or support chat. #### Reasons for choosing OnPay It was the best fit for our small business. #### Reasons for switching to OnPay They were way too expensive for the same offering. --- ### OnPay: A Comprehensive Payroll and Workforce Management Solution for Joi Counseling Center - Overall rating: 5/5 - Reviewer: Brenda B. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, OnPay has proven to be a reliable, secure, and highly effective solution for payroll and workforce management. Its combination of strong performance, excellent customer service, valuable HR tools, and affordable pricing makes it an outstanding choice for organizations seeking a comprehensive payroll platform. We highly recommend OnPay to other small businesses, healthcare organizations, and nonprofit agencies looking to streamline payroll operations and enhance workforce management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros OnPay has been an outstanding payroll and workforce management solution for our organization. As a growing mental health agency, we needed a platform that could efficiently manage payroll while also supporting employee administration, time tracking, and compliance requirements. OnPay has exceeded our expectations in all of these areas. Security is one of the platform's greatest strengths. We appreciate the confidence that comes with knowing sensitive employee and payroll information is protected through secure systems and controls. The platform provides a safe environment for managing payroll records, tax documents, direct deposit information, and personnel files while maintaining appropriate levels of user access and privacy. From a value-for-money perspective, OnPay delivers exceptional functionality at a competitive price. The pricing structure is transparent and easy to understand, without many of the hidden fees or costly upgrades often associated with other payroll providers. The inclusion of payroll processing, tax filing, employee self-service tools, onboarding capabilities, and workforce management features within a single platform makes it a highly cost-effective solution for small and medium-sized organizations. Customer support has consistently been responsive, professional, and knowledgeable. Whenever questions arise, the support team provides timely assistance and practical solutions. Their expertise in payroll processing, tax compliance, and system functionality has helped us resolve issues quickly and maintain confidence in the platform. OnPay also integrates well with our accounting and expense management processes. Payroll information is organized clearly and can be easily accessed for budgeting, financial reporting, and reconciliation purposes. The system simplifies administrative workflows and supports accurate financial management across the organization. The time tracking and attendance features have significantly improved workforce management. Employees can easily track hours worked, monitor attendance, request paid time off, and review leave balances. Managers benefit from streamlined approval processes and real-time visibility into staffing and attendance information. These tools have reduced administrative burden while improving accuracy and accountability. User access management is another area where OnPay performs exceptionally well. The platform allows administrators to assign appropriate levels of access based on employee roles and responsibilities. Employees can securely access their own payroll and benefits information through the self-service portal, while administrators maintain appropriate oversight and control of organizational data. #### Cons Customization is a bit limited. While OnPay offers standard payroll and tax reports, some users report that highly customized or sophisticated reporting capabilities are not as extensive as those available through larger payroll providers. Organizations requiring complex data analytics may need to export data for additional analysis. #### Reasons for choosing OnPay OnPay tends to provide most of these features in a single package without requiring numerous add-ons, which is why many small healthcare, counseling, and nonprofit organizations find it attractive compared to larger enterprise systems. For Joi Counseling Center specifically, the strongest competitors would likely be Gusto, QuickBooks Payroll, and Paychex Flex, with the decision largely depending on whether the priority is accounting integration, HR functionality, or overall cost. #### Reasons for switching to OnPay Joi Counseling Center transitioned from QuickBooks Payroll to OnPay after evaluating the organization's evolving payroll, human resources, and workforce management needs. While QuickBooks Payroll provided adequate payroll processing capabilities, OnPay offered a more comprehensive and integrated solution designed specifically for payroll administration and employee management. One of the primary reasons for the transition was OnPay's enhanced human resources functionality. Unlike QuickBooks Payroll, which focuses primarily on payroll processing and accounting integration, OnPay provides built-in tools for employee onboarding, personnel record management, document storage, time and attendance tracking, paid time-off (PTO) administration, sick leave management, and workforce reporting. These additional features allow the organization to manage a broader range of employee-related functions within a single platform. The organization also found OnPay's pricing structure to be more transparent and cost-effective. Essential payroll and HR functions are included within the standard pricing model, reducing the need for additional subscriptions, upgrades, or third-party integrations. This has allowed Joi Counseling Center to access a wider range of workforce management tools while maintaining fiscal responsibility. Ease of use was another significant factor in the decision to move to OnPay. The platform's user-friendly interface simplifies payroll processing, employee onboarding, leave management, and administrative reporting. Staff members require less time to complete payroll-related tasks, reducing administrative burden and improving overall efficiency. Additionally, OnPay's workforce management capabilities provide greater visibility into employee schedules, attendance, PTO balances, sick leave usage, and other personnel information. These features support more effective organizational planning and decision-making while improving accuracy and accountability. The transition to OnPay has enabled Joi Counseling Center to streamline payroll and human resources operations, improve workforce management, enhance administrative efficiency, and provide employees with a more accessible and transparent self-service experience. Overall, the move has resulted in a more comprehensive, cost-effective, and scalable solution that better supports the organization's current and future operational needs. --- ### The features we need at a great price - Overall rating: 5/5 - Reviewer: Amy L. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered Excellent. Simple to use, clear records and communication, easy integrations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros OnPay provides all the payroll, tax compliance, and vacation tracking services we need, in an easy to use interface. Our previous payroll company had no way to denote a QSEHRA, and provided poor customer service. OnPay is responsive, helpful, and innovative, especially around many COVID changes and services. #### Cons Sorry that the price is increasing, but I get it. #### Reasons for choosing OnPay Price and ease of use #### Reasons for switching to OnPay No ability to document QSEHRA payments. --- ### OnPay - on target & on task with payroll/HR - Overall rating: 5/5 - Reviewer: David D. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We've had a great experience with OnPay. Their software has been exactly what we needed especially with a small administrative team and not wanting to spend a lot of time on the payroll. In addition there have been times where I've needed support from them and I was able to get it in a timely manner and they handled the issue that I had. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros OnPay is very simple and straightforward to set up. It handles the different situations we have between W-2 employees and 1099 contractors. It also handles the complexity of W-2 employees across multiple states, dealing with different tax situations. #### Cons I would like to be able to automate the payroll process. We have some employees who are salaried and always on the same pay scale so it would be nice to be able to automate that. At this point I'm not able to do that. #### Reasons for choosing OnPay I've used this product before and found it to be bloated and not really sticking to the core of what a payroll software is. --- ### Great company offering massive convenience - Overall rating: 5/5 - Reviewer: Aaron C. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, OnPay is a fantastic company and I enjoyed utilizing their services. If it weren’t for the fact that our new POS system contains an all-in-one payroll, time keeping and taxes app, I would probably still be with OnPay. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The ease and convenience that OnPay provided was fantastic. I never had to worry if employees got paid on time or not. And then automatically taking care of payroll taxes and filing everything for me was great! #### Cons The only thing I didn’t like is that if there was anything wrong with payroll in any particular week, they completely lock you out of the account until it’s fixed. It makes it difficult to be able to tell exactly what’s going on when you can’t access your own account. #### Reasons for switching to OnPay Toast was far too expensive and not nearly as easy to use and understand. --- ### Nice, but..... - Overall rating: 3/5 - Reviewer: Kallie M. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Everyone is nice but this has been a frustrating process. If you have never done payroll before I would use a different company, this has been a lot. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Everyone I have spoke with has been very nice, pricing is decent and the website seems to function well #### Cons It is NOT a one stop shop, I have to speak to 1 person/department for this, another person or department for something else and another for something else. It is a lot of transferring and not sure I am doing it right because there are so many steps and people to talk to. I am sure once fully set up it will be fine but not an easy/user friendly process for a first time person #### Reasons for choosing OnPay The ads where misleading, it labels itself as easy to use and a one stop shop. If that were true I would not have had to set up 4 different appointments with 4 different companies or departments --- ### Great payroll service - Overall rating: 5/5 - Reviewer: Robert R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 5 stars - completely satisfied. Their communication is second to none. Every question was answered and explained thoroughly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great payroll service - website is very user friendly with some nice features - running payroll is straight forward - everything needed is displayed on one page - the service is reasonably priced. The absolute best part is their onboarding process with a zoom meeting to run the first payroll. #### Cons being in different time zones which is common but nothing to dislike about the company at all. Great experience. #### Reasons for choosing OnPay A great payroll service that met my needs without paying for services I won't use. Their straight-forward website without bloat is perfect. #### Reasons for switching to OnPay the absolute worst website and unable to get the support I needed... --- ### Fantastic Customer Service - Overall rating: 5/5 - Reviewer: Ben R. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience was very positive. The buying experience was easy, the hands-on customer service onboarding was stellar. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service was incredible. I had a very tight deadline to buy, onboard, and run payroll. Their onboarding leader got on the phone and walked me through everything and ensured I met my payroll deadline. #### Cons I don't have any complaints. The product UX is good and fairly intuitive. The cost is very reasonable. #### Reasons for choosing OnPay Peer recommendations, speed to go live, cost, ease of use, --- ### Best Customer Service Payroll Experience - Overall rating: 5/5 - Reviewer: Sarah H. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used weekly for free trial - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am very happy with OnPay and so glad I switched to them from my previous payroll software. I would highly reccommend them. They made the switch easy and I love that I can easily send in a request and actually get an answer same day or next day. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great Value for the Money, Customer Support is AMAZING!!!! How to tutorials are clear and easy to understand. #### Cons The system does have a learning curve as it's not necessarily clear on first use how to do what you need however they make finding the answer very easy. #### Reasons for choosing OnPay They told me about their customer service and how it works, and that they will help me transition. It was an easy choice. #### Reasons for switching to OnPay Poor Customer Service from Wave. You can never get a real person answer to anything just a ChatBot. --- ### Don’t hesitate, just buy. - Overall rating: 5/5 - Reviewer: Ashlee B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. From the first sign up to now, it’s been amazing. We got the first month free which really helped us learn and see the functions without the pressure. Onboarding was seamless and customer service is amazing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The onboarding assistance, the price, and the intuitive system. I appreciate that their team made it easy to transition over and the price is amazing for its value. #### Cons I do not have any complaints at this time. I think the platform looks nice and so far it’s been no issue. #### Reasons for switching to OnPay Price, ease of use, functionality. Pretty much everything was better with onpay. --- ### Strong payroll tool - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Banking - Company size: 10000+ employees - Product usage: Used monthly for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very simple and convenient payroll management tool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great UI with everything payroll in a single place. Very easy to find all the right tax documents #### Cons Mobile app isn’t as functional as the main application #### Reasons for switching to OnPay ADP is expensive and does not offer the ease of use --- ### Exceptional Payroll Software - Overall rating: 5/5 - Reviewer: Steve I. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered Everything about payroll is a nightmare for any business, but more importantly for small business in America. Since we are working throughout many states and cities across the country, OnPay makes this all so simplistic and easy to maintain compliances. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simplistic integration with our existing employee database, user friendly to add new employees and contractors, Customer service is exceptional when called upon for help. #### Cons Cost is a bit on the high side, but I attribute this to the outstanding support and ease of use. Both factors which are paramount for our industry and the constant changes from state to state regarding payroll reporting etc. #### Reasons for choosing OnPay Presentation and explanation of services was inviting and seemed to be what we needed. #### Reasons for switching to OnPay Difficulty using company software, integration of systems, and Customers Service was not to our desire. --- ### Super easy and very modestly priced - Overall rating: 5/5 - Reviewer: Silvia B. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered I'm primarily a web designer, who was thrust into the role of administrator as well. I have trouble with paperwork, and OnPay has been a lifesaver. It's extremely easy to set up and use, and once set up, most features are automatic. Reports are easy to create and review as well, great for end-of-the-year admin and taxes, and reminders keep me on track. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, automation and reminders. I love the fact that they take care of payroll reporting and tax obligations. Entering new employees is a breeze, and so is running the payroll. #### Cons After several years of use, I honestly couldn't find anything wrong with this service. #### Reasons for switching to OnPay Quickbooks was overpriced, unreliable and unnecessarily complicated. --- ### OnPay works the way an online payroll system should - Overall rating: 5/5 - Reviewer: Doug S. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been excellent, and its consistently accurate and smooth functioning has given me a very high level of confidence that I have no worries about payroll issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Processing varied payrolls has been a breeze, including special payments and withholdings. Ease and speed of use is key, matched by the simple fact that it works the way you hope it would work. #### Cons Occasionally, follow-up on a customer service issue has been slow. E.g., follow up on tax deposit notices. #### Reasons for switching to OnPay Paychex consistently had errors in the processing of payroll, necessitating corrective runs. --- ### The best payroll service available! - Overall rating: 5/5 - Reviewer: Myron P. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered We've had state tax issues that OnPay has navigated us through, and every issue we've had, they've quickly replied and resolved the matter. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros OnPay is easy to use, and our employees love how easy they can manage their profiles. #### Cons The only thing we wish that OnPay did was automatically deduct payroll. Other than that, it's an excellent product, with outstanding customer service. #### Reasons for choosing OnPay OnPay offered us the most comprehensive package, and they've proven themselves time and again with customer service. #### Reasons for switching to OnPay The lack of customer service, and the extremely high costs. --- ### Easy to use and great value - Overall rating: 5/5 - Reviewer: Kenton V. - Verified reviewer: Yes - Industry: Semiconductors - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered We have had a good experience with OnPay. There are very few issues or errors and, when there are issues, the OnPay team has solved them in an expedient manner. Over the years we have realized significant cost savings due to the ease of use of OnPay. General business or managerial staff can easily run the system instead of paying a service or hiring a payroll professional to manage payroll for larger groups. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros OnPay is easy to use with an intuitive interface. It was a good product for a small company of just a couple people and it has continued to work for us as we approach 20 people. It is also reasonably priced and does not overwhelm users and administrators with too much complexity. #### Cons The thing we like least about OnPay is the way paid time off (PTO) accrual growth is calculated. We grow PTO accrual every year of employment up to 20 years and that requires employees to be moved into new PTO growth categories every three years. We could just choose to do our PTO differently, but we wish OnPay had the PTO growth flexibility to accommodate our preferred methods. #### Reasons for switching to OnPay We were very small and ADP was too difficult for our staff to handle at the time. We also did not want to pay for the payroll service at the time due to the cost. --- ### Onpay is a great payroll provider service for small businesses - Overall rating: 5/5 - Reviewer: Franklin C. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered We are a small business with around ten employees and have found onpay to be an affordable and well designed platform #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Software is intuitive and easy to use. It only takes a few minutes to do the payroll each cycle. #### Cons I can't figure out how to remove an employee that is no longer working at our firm #### Reasons for choosing OnPay I liked the package better and it was more affordable --- ### I recommend this company to business owners - Overall rating: 5/5 - Reviewer: Dale E. - Verified reviewer: Yes - Industry: Education Management - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 10 out of 10 from sign up until now all had been good. My onboarding specialist was pleasant and assuring.n #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Website easy to use. Customer service was very pleasant. Onboarding was easy. They calculate taxes for you no worries with a audit. Running payroll is smooth and straight forward. #### Cons Nothing in pleased. I wish we could use business credit cards for payment methods. Other than that the company is doing well. --- ### Great payroll service for small teams - Overall rating: 5/5 - Reviewer: Jessica R. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As a small nonprofit, we have had a great experience and overall would highly recommend for small companies. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The pros of OnPay are it's ease of use and affordability. I've never worried about getting payroll documents filed. #### Cons The on-boarding of new staff can be a bit challenging to get figured out. This is one area that could use some updating. --- ### Since 2013 - Overall rating: 5/5 - Reviewer: Dotti S. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered It’s been a challenge and a satisfying one. Just when I think I’ve used all that OnPay has to offer, I discover another service to integrate into my shortcuts and improve information availability. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros OnPay has evolved over the years with new versions and added more services. The more I have seen upgrades the more I love OnPay. HR integrations, time management, workers compensation, benefits, and more. I love the challenge to incorporate and enhance new reports and learn the value of OnPay’s intentions for their customers. I also appreciate their support staff. They are well trained and friendly and professional with good attitudes. #### Cons I had a learning curve to go thru like any one might. The support staff was helpful but I wasn’t feeling very confident. It wasn’t long before I understood more & more about their trajectory with the software. I grabbed that knowledge and searched for more that was availability. I’m still on that path and still learning more and more. #### Reasons for choosing OnPay Not available --- ### OnPay is the one and only outstanding payroll software - Overall rating: 4/5 - Reviewer: Emir H. - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered OnPay is a great payroll software that offers great support to its users. With the help of this tool, you can easily call, chat, and even email. Moving on to the usability of this software, I think that there is a slight learning curve when it comes to payroll functionality but still thanks to my team because they helped me efficiently walk through the process. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Onpay is really easy to use plus printing reports and even deriving employee information is quite easy. It is one of the most efficient and effective payroll software that we have been using all across our organization. This software has easily enabled us to categorize different departments of our organization in an easy and hassle-free way. The tool is really quick in terms of responsiveness which I really admire. Onpay has always been really helpful throughout we have been a customer. All our payroll-related queries are resolved with OnPay. All in all, this is one of my essential products for our company. #### Cons OnPay is providing excellent services. I have not faced any big issues while using this payroll program. --- ### OnPay - my new Go-To Payroll Software - Overall rating: 5/5 - Reviewer: Amy P. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered Our office has cut out hours & hours & hours of being in hold with our previous payroll service. This also cut out our frustrations and has helped our sanity and enjoyment of processing payroll. When your IT works, you are happy and when it doesn't, you pray for good customer service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer Service is top-notch. They help you set up new clients. They respond to emails quickly. The Chat area is just as knowledgeable as the phone service. Yes, I did say phone service. They still answer phone calls! #### Cons Not as easy to set up if you are paying one employee multiple workers comp codes and on salary. Also, I have not been able to set up my Farm that pays "picking by pound" & "picking by crate" prices. #### Reasons for switching to OnPay QB customer service has steadily gotten worse over the last few years. Their Payroll Tax employees started paying our payroll taxes incorrectly, filing forms late and then the experience in working with them to fix it is a NIGHTMARE. Also, QB charges more than OnPay. --- ### OnPay is GREAT for companies who need the basics. - Overall rating: 4/5 - Reviewer: Donna H. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pretty good! We were bummed to find out we couldn't use it for our Time-off tracking, though. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros Very easy to use, inexpensive, GREAT customer support, easy for employees to use. #### Cons Definitely would be useful if you could modify the time-off tracking a bit more. #### Reasons for choosing OnPay Cost #### Reasons for switching to OnPay Cost, Ease of use. --- ### OnPay’s customer service is what sets them apart. - Overall rating: 5/5 - Reviewer: Alhaji B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered Overall experience has been a very positive one. I find the service to be excellent for the cost. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Software is easy to use. Very straight forward and you always have help a phone call away. #### Cons Hours entered for payroll week to week no long remain on the following weeks payroll. I found this convenient as most employees work the same hours every week. #### Reasons for choosing OnPay Cost and value --- ### You should be using this payroll service! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered I have an employee with two local city withholdings and a school district withholding that I thought I was going to have to manually withhold for---turns out that a few minutes with online chat support is all it took to get Onpay to handle it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to Use Great Support Inexpensive Handles multiple local withholdings easily Saves me a lot of time dealing with multiple tax filings #### Cons I didn't like that there might be multiple w-2 forms for one person in some cases, but honestly it wasn't a big deal to just add them together for tax prep. #### Reasons for choosing OnPay Ease of use and low cost. #### Reasons for switching to OnPay Paychex was more expensive and I had to deal with some tax filings that Onpay takes care of for me. ## More reviews [Next reviews](https://www.softwareadvice.com/hr/onpay-profile/reviews/?page=2) --- OnPay Reviews, Pros and Cons - 2026 Software Advice