--- title: "OnPay Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of OnPay. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if OnPay is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/onpay-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Payroll Software](https://www.softwareadvice.com/hr/payroll-software-comparison/) / [OnPay](https://www.softwareadvice.com/hr/onpay-profile/) / OnPay Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/onpay-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/onpay-profile/alternatives/) # OnPay User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 469 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.8/5 - Value for money: 4.8/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 419 reviews (89%) - 4 stars: 34 reviews (7%) - 3 stars: 4 reviews (1%) - 2 stars: 1 reviews (0%) - 1 star: 11 reviews (2%) ### Most mentioned pros - Their expertise in payroll processing, tax compliance, and system functionality has helped us resolve issues quickly and maintain confidence in the platform. - Employees can securely access their own payroll and benefits information through the self-service portal, while administrators maintain appropriate oversight and control of organizational data. - As a growing mental health agency, we needed a platform that could efficiently manage payroll while also supporting employee administration, time tracking, and compliance requirements. ### Most mentioned cons - They didnt let us know about a payment that we need to make to the reemployment tax, which has to be made by them, so at the end, we have a big problem with the government and get penalties, and they didn't respond to this - We have a simple pay structure though so I understand that doesn't work for every business. - It makes it difficult to be able to tell exactly what’s going on when you can’t access your own account. ## OnPay customer reviews Showing reviews 1-25 of 469 (page 1). ### OnPay is the only payroll solution you need! - Overall rating: 5/5 - Reviewer: Tari M. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered I've been using OnPay for 6 years and have never run into a problem. I was able to purchase the platform online and complete setup with no instruction or additional phone calls. It is much cheaper than the big payroll companies and has all the same bells and whistles. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros OnPay is a great solution for any size business. It is a great value for the money. It's easy to setup and even easier to do a payroll run. You can run your 401k, loans, medical, etc. deductions easily. You can track attendance and run reports. #### Cons I haven't run into any cons yet. I love that a payroll run takes me less than 5 minutes and I can adjust/control everything on my end without phone calls or support chat. #### Reasons for choosing OnPay It was the best fit for our small business. #### Reasons for switching to OnPay They were way too expensive for the same offering. --- ### OnPay: A Comprehensive Payroll and Workforce Management Solution for Joi Counseling Center - Overall rating: 5/5 - Reviewer: Brenda B. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, OnPay has proven to be a reliable, secure, and highly effective solution for payroll and workforce management. Its combination of strong performance, excellent customer service, valuable HR tools, and affordable pricing makes it an outstanding choice for organizations seeking a comprehensive payroll platform. We highly recommend OnPay to other small businesses, healthcare organizations, and nonprofit agencies looking to streamline payroll operations and enhance workforce management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros OnPay has been an outstanding payroll and workforce management solution for our organization. As a growing mental health agency, we needed a platform that could efficiently manage payroll while also supporting employee administration, time tracking, and compliance requirements. OnPay has exceeded our expectations in all of these areas. Security is one of the platform's greatest strengths. We appreciate the confidence that comes with knowing sensitive employee and payroll information is protected through secure systems and controls. The platform provides a safe environment for managing payroll records, tax documents, direct deposit information, and personnel files while maintaining appropriate levels of user access and privacy. From a value-for-money perspective, OnPay delivers exceptional functionality at a competitive price. The pricing structure is transparent and easy to understand, without many of the hidden fees or costly upgrades often associated with other payroll providers. The inclusion of payroll processing, tax filing, employee self-service tools, onboarding capabilities, and workforce management features within a single platform makes it a highly cost-effective solution for small and medium-sized organizations. Customer support has consistently been responsive, professional, and knowledgeable. Whenever questions arise, the support team provides timely assistance and practical solutions. Their expertise in payroll processing, tax compliance, and system functionality has helped us resolve issues quickly and maintain confidence in the platform. OnPay also integrates well with our accounting and expense management processes. Payroll information is organized clearly and can be easily accessed for budgeting, financial reporting, and reconciliation purposes. The system simplifies administrative workflows and supports accurate financial management across the organization. The time tracking and attendance features have significantly improved workforce management. Employees can easily track hours worked, monitor attendance, request paid time off, and review leave balances. Managers benefit from streamlined approval processes and real-time visibility into staffing and attendance information. These tools have reduced administrative burden while improving accuracy and accountability. User access management is another area where OnPay performs exceptionally well. The platform allows administrators to assign appropriate levels of access based on employee roles and responsibilities. Employees can securely access their own payroll and benefits information through the self-service portal, while administrators maintain appropriate oversight and control of organizational data. #### Cons Customization is a bit limited. While OnPay offers standard payroll and tax reports, some users report that highly customized or sophisticated reporting capabilities are not as extensive as those available through larger payroll providers. Organizations requiring complex data analytics may need to export data for additional analysis. #### Reasons for choosing OnPay OnPay tends to provide most of these features in a single package without requiring numerous add-ons, which is why many small healthcare, counseling, and nonprofit organizations find it attractive compared to larger enterprise systems. For Joi Counseling Center specifically, the strongest competitors would likely be Gusto, QuickBooks Payroll, and Paychex Flex, with the decision largely depending on whether the priority is accounting integration, HR functionality, or overall cost. #### Reasons for switching to OnPay Joi Counseling Center transitioned from QuickBooks Payroll to OnPay after evaluating the organization's evolving payroll, human resources, and workforce management needs. While QuickBooks Payroll provided adequate payroll processing capabilities, OnPay offered a more comprehensive and integrated solution designed specifically for payroll administration and employee management. One of the primary reasons for the transition was OnPay's enhanced human resources functionality. Unlike QuickBooks Payroll, which focuses primarily on payroll processing and accounting integration, OnPay provides built-in tools for employee onboarding, personnel record management, document storage, time and attendance tracking, paid time-off (PTO) administration, sick leave management, and workforce reporting. These additional features allow the organization to manage a broader range of employee-related functions within a single platform. The organization also found OnPay's pricing structure to be more transparent and cost-effective. Essential payroll and HR functions are included within the standard pricing model, reducing the need for additional subscriptions, upgrades, or third-party integrations. This has allowed Joi Counseling Center to access a wider range of workforce management tools while maintaining fiscal responsibility. Ease of use was another significant factor in the decision to move to OnPay. The platform's user-friendly interface simplifies payroll processing, employee onboarding, leave management, and administrative reporting. Staff members require less time to complete payroll-related tasks, reducing administrative burden and improving overall efficiency. Additionally, OnPay's workforce management capabilities provide greater visibility into employee schedules, attendance, PTO balances, sick leave usage, and other personnel information. These features support more effective organizational planning and decision-making while improving accuracy and accountability. The transition to OnPay has enabled Joi Counseling Center to streamline payroll and human resources operations, improve workforce management, enhance administrative efficiency, and provide employees with a more accessible and transparent self-service experience. Overall, the move has resulted in a more comprehensive, cost-effective, and scalable solution that better supports the organization's current and future operational needs. --- ### The features we need at a great price - Overall rating: 5/5 - Reviewer: Amy L. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered Excellent. Simple to use, clear records and communication, easy integrations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros OnPay provides all the payroll, tax compliance, and vacation tracking services we need, in an easy to use interface. Our previous payroll company had no way to denote a QSEHRA, and provided poor customer service. OnPay is responsive, helpful, and innovative, especially around many COVID changes and services. #### Cons Sorry that the price is increasing, but I get it. #### Reasons for choosing OnPay Price and ease of use #### Reasons for switching to OnPay No ability to document QSEHRA payments. --- ### OnPay - on target & on task with payroll/HR - Overall rating: 5/5 - Reviewer: David D. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We've had a great experience with OnPay. Their software has been exactly what we needed especially with a small administrative team and not wanting to spend a lot of time on the payroll. In addition there have been times where I've needed support from them and I was able to get it in a timely manner and they handled the issue that I had. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros OnPay is very simple and straightforward to set up. It handles the different situations we have between W-2 employees and 1099 contractors. It also handles the complexity of W-2 employees across multiple states, dealing with different tax situations. #### Cons I would like to be able to automate the payroll process. We have some employees who are salaried and always on the same pay scale so it would be nice to be able to automate that. At this point I'm not able to do that. #### Reasons for choosing OnPay I've used this product before and found it to be bloated and not really sticking to the core of what a payroll software is. --- ### Great company offering massive convenience - Overall rating: 5/5 - Reviewer: Aaron C. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, OnPay is a fantastic company and I enjoyed utilizing their services. If it weren’t for the fact that our new POS system contains an all-in-one payroll, time keeping and taxes app, I would probably still be with OnPay. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The ease and convenience that OnPay provided was fantastic. I never had to worry if employees got paid on time or not. And then automatically taking care of payroll taxes and filing everything for me was great! #### Cons The only thing I didn’t like is that if there was anything wrong with payroll in any particular week, they completely lock you out of the account until it’s fixed. It makes it difficult to be able to tell exactly what’s going on when you can’t access your own account. #### Reasons for switching to OnPay Toast was far too expensive and not nearly as easy to use and understand. --- ### Nice, but..... - Overall rating: 3/5 - Reviewer: Kallie M. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Everyone is nice but this has been a frustrating process. If you have never done payroll before I would use a different company, this has been a lot. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Everyone I have spoke with has been very nice, pricing is decent and the website seems to function well #### Cons It is NOT a one stop shop, I have to speak to 1 person/department for this, another person or department for something else and another for something else. It is a lot of transferring and not sure I am doing it right because there are so many steps and people to talk to. I am sure once fully set up it will be fine but not an easy/user friendly process for a first time person #### Reasons for choosing OnPay The ads where misleading, it labels itself as easy to use and a one stop shop. If that were true I would not have had to set up 4 different appointments with 4 different companies or departments --- ### Great payroll service - Overall rating: 5/5 - Reviewer: Robert R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 5 stars - completely satisfied. Their communication is second to none. Every question was answered and explained thoroughly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great payroll service - website is very user friendly with some nice features - running payroll is straight forward - everything needed is displayed on one page - the service is reasonably priced. The absolute best part is their onboarding process with a zoom meeting to run the first payroll. #### Cons being in different time zones which is common but nothing to dislike about the company at all. Great experience. #### Reasons for choosing OnPay A great payroll service that met my needs without paying for services I won't use. Their straight-forward website without bloat is perfect. #### Reasons for switching to OnPay the absolute worst website and unable to get the support I needed... --- ### Fantastic Customer Service - Overall rating: 5/5 - Reviewer: Ben R. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience was very positive. The buying experience was easy, the hands-on customer service onboarding was stellar. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service was incredible. I had a very tight deadline to buy, onboard, and run payroll. Their onboarding leader got on the phone and walked me through everything and ensured I met my payroll deadline. #### Cons I don't have any complaints. The product UX is good and fairly intuitive. The cost is very reasonable. #### Reasons for choosing OnPay Peer recommendations, speed to go live, cost, ease of use, --- ### Best Customer Service Payroll Experience - Overall rating: 5/5 - Reviewer: Sarah H. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used weekly for free trial - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am very happy with OnPay and so glad I switched to them from my previous payroll software. I would highly reccommend them. They made the switch easy and I love that I can easily send in a request and actually get an answer same day or next day. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great Value for the Money, Customer Support is AMAZING!!!! How to tutorials are clear and easy to understand. #### Cons The system does have a learning curve as it's not necessarily clear on first use how to do what you need however they make finding the answer very easy. #### Reasons for choosing OnPay They told me about their customer service and how it works, and that they will help me transition. It was an easy choice. #### Reasons for switching to OnPay Poor Customer Service from Wave. You can never get a real person answer to anything just a ChatBot. --- ### Don’t hesitate, just buy. - Overall rating: 5/5 - Reviewer: Ashlee B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. From the first sign up to now, it’s been amazing. We got the first month free which really helped us learn and see the functions without the pressure. Onboarding was seamless and customer service is amazing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The onboarding assistance, the price, and the intuitive system. I appreciate that their team made it easy to transition over and the price is amazing for its value. #### Cons I do not have any complaints at this time. I think the platform looks nice and so far it’s been no issue. #### Reasons for switching to OnPay Price, ease of use, functionality. Pretty much everything was better with onpay. --- ### And the award for best silent partner goes to...... OnPay! - Overall rating: 5/5 - Reviewer: Danielle N. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered Being a small business owner isn't always rewarding but having OnPay reminds me that even though I'm doing this myself I'm not always alone. Between learning accounting and payroll to being up to speed on tax laws OnPay makes my life a little easier. Report reminders, user-friendly software, self-help options, transparency from start to finish in all aspects of this service are just a few reasons that it gives me the confidence I need to know I'm getting the job done with speed and accuracy. I definitely feel I've completed my tasks efficiently using OnPay and it's so affordable for everyone with straight across the board pricing without hidden fees or hiccups to deal with. They make payroll more approachable and takes out a lot of the guess work out that first time users may have and seasoned individuals will appreciate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros *Affordable payroll at $40 a month plus $6 per employee gives any other company a run for their money *Unlimited payroll runs *Manage all types of pay for employees and workers *Offers great HR resources with extensive library *Self Service Portal that's intuitive and critical *Overall EASY to use *Self generating reports and checklists makes tax compliance simple *Customer service is readily available and accessible in many ways to meet all your needs *Employee portal #### Cons *Extra cost for mailing documents *No discount upon volume *No mobile app for android users *Tax alerts are proven hard to settle *Time off doesn't always sync everywhere it should within the system #### Reasons for choosing OnPay Onpay proves to be a small business owners new best friend with low single base pay and with $6 employee rate make using OnPay a no-brainer in a world full of too many options. Saving money while not losing any of the desired and necessary features the software proves it's worth in a single use. --- ### Our go-to payroll software! - Overall rating: 5/5 - Reviewer: David P. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best part about Onpay for us, is not only the ease of use, but the ability to set up Onpay so it maps to Quickbooks Online, so we don't have to make any adjustments later. Also, we are super thankful for Onpay's support as they are always super friendly and make sure any payroll challenges we have are resolved. Also, we really like the liabilities always balance. We struggled with other software, mainly quickbooks, where there are always odd amounts of payroll liabilities hanging in the account all the time. #### Cons We have an accountant dashboard, and we can't see our invoices directly, we have them sent to us each month. Billing isn't wonky or anything, we just don't have open access to the billing from our side. If it was the client's billing account, their billing activity shows up for them. #### Reasons for choosing OnPay Because Onpay did what we needed it to regarding mapping accounts, classes, locations, etc in a variety of ways. And has great support. #### Reasons for switching to OnPay Mainly because of the flexibility to map items into QBO, and to get the type of reporting we needed. Onpay allows us to handle both smaller clients with a few employees and larger clients with many employees. And, has minimal upkeep... run payroll, it syncs, and we're good. --- ### OnPay for Payroll - Overall rating: 5/5 - Reviewer: Jon S. - Verified reviewer: Yes - Industry: Packaging and Containers - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered OnPay has been exactly what I hoped for when choosing a payroll company. They are there when I need help and have a mostly intuitive interface that allows me to take care of tasks on my own. They stay on top of tax related issues relative to #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the ease of use with OnPay. And when there are issues or concerns, their team is quick to respond...sometimes even taking over my desktop to explain a process or location for a specific query. #### Cons I live in a municipality where a local tax is not taken out of paychecks as it only triggers after a certain income. While my household does ultimately hit the threshold for this high income when combined with my wife, right now it is not a tax that OnPay has been able to take out voluntarily, even though I would like them to. #### Reasons for choosing OnPay Paychex is a legacy payroll company who were charging a monthly amount commensurate with a company that is not prepared for disruptive solutions like OnPay, who offer an option that is better, faster, less expensive. And the rep at Paychex didn't care about my business. --- ### Exceptional Payroll Software - Overall rating: 5/5 - Reviewer: Steve I. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered Everything about payroll is a nightmare for any business, but more importantly for small business in America. Since we are working throughout many states and cities across the country, OnPay makes this all so simplistic and easy to maintain compliances. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simplistic integration with our existing employee database, user friendly to add new employees and contractors, Customer service is exceptional when called upon for help. #### Cons Cost is a bit on the high side, but I attribute this to the outstanding support and ease of use. Both factors which are paramount for our industry and the constant changes from state to state regarding payroll reporting etc. #### Reasons for choosing OnPay Presentation and explanation of services was inviting and seemed to be what we needed. #### Reasons for switching to OnPay Difficulty using company software, integration of systems, and Customers Service was not to our desire. --- ### Super easy and very modestly priced - Overall rating: 5/5 - Reviewer: Silvia B. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered I'm primarily a web designer, who was thrust into the role of administrator as well. I have trouble with paperwork, and OnPay has been a lifesaver. It's extremely easy to set up and use, and once set up, most features are automatic. Reports are easy to create and review as well, great for end-of-the-year admin and taxes, and reminders keep me on track. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, automation and reminders. I love the fact that they take care of payroll reporting and tax obligations. Entering new employees is a breeze, and so is running the payroll. #### Cons After several years of use, I honestly couldn't find anything wrong with this service. #### Reasons for switching to OnPay Quickbooks was overpriced, unreliable and unnecessarily complicated. --- ### OnPay works the way an online payroll system should - Overall rating: 5/5 - Reviewer: Doug S. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been excellent, and its consistently accurate and smooth functioning has given me a very high level of confidence that I have no worries about payroll issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Processing varied payrolls has been a breeze, including special payments and withholdings. Ease and speed of use is key, matched by the simple fact that it works the way you hope it would work. #### Cons Occasionally, follow-up on a customer service issue has been slow. E.g., follow up on tax deposit notices. #### Reasons for switching to OnPay Paychex consistently had errors in the processing of payroll, necessitating corrective runs. --- ### The best payroll service available! - Overall rating: 5/5 - Reviewer: Myron P. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered We've had state tax issues that OnPay has navigated us through, and every issue we've had, they've quickly replied and resolved the matter. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros OnPay is easy to use, and our employees love how easy they can manage their profiles. #### Cons The only thing we wish that OnPay did was automatically deduct payroll. Other than that, it's an excellent product, with outstanding customer service. #### Reasons for choosing OnPay OnPay offered us the most comprehensive package, and they've proven themselves time and again with customer service. #### Reasons for switching to OnPay The lack of customer service, and the extremely high costs. --- ### Easy to use and great value - Overall rating: 5/5 - Reviewer: Kenton V. - Verified reviewer: Yes - Industry: Semiconductors - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered We have had a good experience with OnPay. There are very few issues or errors and, when there are issues, the OnPay team has solved them in an expedient manner. Over the years we have realized significant cost savings due to the ease of use of OnPay. General business or managerial staff can easily run the system instead of paying a service or hiring a payroll professional to manage payroll for larger groups. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros OnPay is easy to use with an intuitive interface. It was a good product for a small company of just a couple people and it has continued to work for us as we approach 20 people. It is also reasonably priced and does not overwhelm users and administrators with too much complexity. #### Cons The thing we like least about OnPay is the way paid time off (PTO) accrual growth is calculated. We grow PTO accrual every year of employment up to 20 years and that requires employees to be moved into new PTO growth categories every three years. We could just choose to do our PTO differently, but we wish OnPay had the PTO growth flexibility to accommodate our preferred methods. #### Reasons for switching to OnPay We were very small and ADP was too difficult for our staff to handle at the time. We also did not want to pay for the payroll service at the time due to the cost. --- ### Onpay is a great payroll provider service for small businesses - Overall rating: 5/5 - Reviewer: Franklin C. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered We are a small business with around ten employees and have found onpay to be an affordable and well designed platform #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Software is intuitive and easy to use. It only takes a few minutes to do the payroll each cycle. #### Cons I can't figure out how to remove an employee that is no longer working at our firm #### Reasons for choosing OnPay I liked the package better and it was more affordable --- ### Great Payroll Software - Overall rating: 5/5 - Reviewer: Mike G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered I have really enjoyed using this software. It is our companies third payroll software vendor and as long as they continue to operate the way they do it will be our last. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The fact that you can modify employee information, add/subtract new employees, and make changes all while right in the middle of running a payroll. It is also very valuable that they allow you to run as many payroll instances as you need. For instance if you have an employee that forgot to add to their time sheet you can go back and generate another payroll for that one employee with no additional charges. #### Cons Some of the elements of the software are not intuitive and it is very difficult at times to deal with tax related issues through the software. Customer service is usually really helpful and most questions can be answered through chat. #### Reasons for choosing OnPay Simplicity, cost, functionality #### Reasons for switching to OnPay Frustrated with cost, lack of flexibility in how the software can be used, poor customer service, and continually introducing new price increases. --- ### Strongly recommend OnPay - Overall rating: 5/5 - Reviewer: Stephen G. - Verified reviewer: Yes - Industry: Law Enforcement - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've very please with OnPay. The customer support is extremely helpful and the website is very easy to navigate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer support was extremely helpful! Anytime you call looking for assistance, OnPay has the answers right away! #### Cons I have no negative comments. I've only ever had positive interactions with OnPay staff. They are very helpful! --- ### Recommend OnPay due to its customer support, ease of use, and value - Overall rating: 5/5 - Reviewer: Tara M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Since the beginning, the customer support with OnPay has been phenomenal. The onboarding was very smooth. The product itself is very easy to use. The value for the money is great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, the portal is very clean and not overwhelming. Customer support, they have been very available and helpful. Value for money. #### Cons No time clock feature. It would be helpful to have this feature available in order to keep track of hourly employees time more easily. --- ### Spectacular-quality software - Overall rating: 5/5 - Reviewer: Steve H. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered We also implemented a Worker's Comp system that integrates seamlessly with OnPay. We simply calculate the payroll amount and the fee for Worker's Comp is charged to our company each week so there's no annual deposit or reconciliation at the end of the year because it's all handled week by week. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros OnPay is extremely easy to use, extremely fast, and flexible. We use it weekly to handle our payroll needs. It is so simple and intuitive, and whenever I've contacted OnPay with a question, their consultants were very helpful. I really can't say enough about how pleased I am with OnPay. Our payroll used to be a nightmare and OnPay made that into a nothing burger. We literally handle our payroll in less than 5 minutes a week. I mentioned it's also very flexible. We pay staff by performance. The way we do it is to calculate the gross income they generated for the company each week, divide by the number of hours, then put that $/hr into their payroll amount (so this number changes slightly each week). Then we simply set the number of ours they worked and their pay is calculated instantly with proper deductions and all the complicated bits handled automatically. #### Cons When we first implemented their Worker's Comp system into our Payroll, the first year the Worker's Comp people tried to charge us extra because they were counting my wife and myself (owners) as being covered by Worker's Comp in addition to our employees. This was not what we wanted and never requested to have that, so it seemed like a bit of a sketchy effort maybe, but was easy to fix. We simply contacted the Worker's Comp people, asked what the extra charge was for and had them remove it. They said we needed to sign a paper stating we did not want to be covered by Worker's Comp policy since we were owners. Okay, we told them that in the first place, and they never mentioned the need to sign any document. Anyway, it was easily fixed and that was the ONLY downside we have had and technically, it wasn't with OnPay, it was with the Worker's Comp company they partner with. --- ### OnPay made multiple tax errors and took months and months to respond - Overall rating: 3/5 - Reviewer: dave m. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Overall I would not recommend OnPay. It was a bad experience due to tax errors and integrations that did not work. The net result is OnPay caused our small business to receive hundreds of dollars of fees and interest plus more in accounting costs. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros OnPay is fine as long as you don't need any support. Their support team is slow and error-prone. If you are doing payroll for a small business you probably need some level of support. #### Cons The problem with OnPay is this... They often misfiled wage withholding with state government. Sometimes they made calculation errors. Other times they filed a day or two late. Either way, it cost fees, interest, and time to resolve the issue. The biggest problem was how long it took OnPay to even respond to these issue. For example, I once submitted a ticket on on [sensitive content hidden], and had OnPay submit a response on [sensitive content hidden] . For another incident they simple never responded. Also, OnPay did not honor the first month free that they advertise. --- ### This software does exactly what I need - Pay folks, keep track of the taxes. - Overall rating: 4/5 - Reviewer: Jasha C. - Verified reviewer: Yes - Product usage: Used weekly for more than 2 years - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered I don't have to learn and keep up with tax laws. I don't have to pay Kelly Services to keep up with payroll for a single part time employee. It's super easy to use and my employee gets notice that payroll has been processed as soon as I submit it. We use direct deposit and employee loves that. The software saves me time and money and gets the job done right with almost no effort on my part. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I run a small business with one part-time employee. Onpay is easy to use for weekly pay. They pay my employee, allowing her to split between checking and savings. They make the deductions required by law and do the filings. In essence, they do everything except enter the time my employee worked each week. It's very, very easy to use. Useful reports are available when they are needed. I've not used customer support, that's why I rated it 3 stars. #### Cons The initial set up took a little effort, and I remembering it being not real clear. I have not had any other problems. ## More reviews [Next reviews](https://www.softwareadvice.com/hr/onpay-profile/reviews/?page=2) --- OnPay Reviews, Pros and Cons - 2026 Software Advice