OnPay Software


 

OnPay is a cloud-based payroll solution that helps small businesses automate tax filing and payment workflows. Key features include employee self-onboarding, new hire reporting, automated payroll taxations and scheduled pay runs.

OnPay provides an employee portal for updating information, onboarding and accessing past pay stubs and tax forms. Businesses can track their employees’ PTO, vacation and sick leaves. The solution provides a document vault for storing contracts and employee notes. It offers integration with third-party applications like Xero, QuickBooks, Guideline, Humanity, Kabbage and more.

Another employee management feature offered by OnPay is 401(k) planning that helps employees plan for their retirement. The solution manages compliance, deductions and investment portfolios for users. It also allows employees to access their pay stubs and W2 forms online.

OnPay offers services on a monthly subscription basis that includes support via phone and through an online knowledge base.

 

OnPay - Getting started
 
  • OnPay - Getting started
    Getting started
  • OnPay - Payroll reports
    Payroll reports
  • OnPay - Pay run
    Pay run
  • OnPay - Run dashboard
    Run dashboard
  • OnPay - Hours entry
    Hours entry
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

70 Reviews of OnPay

 

Start your review of OnPay

Click to start
https://www.softwareadvice.com/hr/onpay-review/
Software Advice Reviews (1)
More Reviews (69)

Showing 1-1 of 1

Michael from GT Grocery
Specialty: Retail
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Great value for the price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Cheapest option I've seen. Unlimited pay runs for one monthly fee. The support team is very responsive and willing to research questions.

Cons

Not the most full featured offering. The timeclock integration with WhenIWork works alright, but there are some challenges in getting it set up.

Review Source
 
 
 
Showing 1-20 of 69

Isaac from TEQ Charging, Inc.

May 2018

May 2018

Great for payroll, doesn't hold your hand

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is very easy to get payroll up and running. Additionally, it has a good quickbooks integration, however it doesn't tell you that the quickbooks connection only lasts 30 minutes which is why you have to log in each time. It also has a great user interface and feels very modern and sleek, which is nice to have for payroll.

Cons

The automated filings for things such as UI and WC can get a bit difficult, especially if you have your own coverage. It also doesn't ask you if you already are compliant when you tell it you are a new company. It doesn't need to in order to function, but it would be nice for small companies to have the extra bit of guidance.

Review Source: Capterra
 

Steve from Donovan, Klimczak and Company
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

customer support awesome!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ease of use and security and most of all the awesome customer support

Pros

ease of use and they always help you with your just to make sure questions, and they follow up about your concerns

Cons

there are no cons that I have encountered at this time, except that I can't sign in through our cloud at the office, but that's no big deal

Review Source: Capterra
 

Ryan from J&R Superior Landscape Solutions LLC

April 2018

April 2018

Wish I had found OnPay sooner!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The platform is very easy to use and has lots of functionality. Customer service is amazing! I appreciated that they transferred everything over from my previous payroll provider, free-of-charge.

Cons

The mobile platform does not work very well in Chrome for Android, unless viewed in Desktop Mode. The platform works excellent in Desktop Mode on Android.

Review Source: Capterra
 

Amy from Hillside Landscape Maintenance, Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Everything is so easy...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

simplicity

Pros

Easy to use, CS is amazing and so helpful.. and I get a real live person each time. I dont ever wait. Ugh it's a breath of fresh air

Cons

My only confusion right now is the weekly payroll taxes. I cant find them on the screen. It's a me problem though I think not a You problem

Review Source: Capterra
 

Diane from Paul Kale electric inc

April 2018

April 2018

Customer service was amazing and so helpful!!

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

I thought the software was easy to use and the view on the computer was very appealing. Overall user friendly

Cons

I an new to this software so i have not found anything negative about the software

It is easy to use and the customer service is amazing

Review Source: Capterra
 

Larry from DeLegge Financial Services, Inc.

April 2018

April 2018

Fast, Easy, Painless... just what I was looking for.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Fast easy solution to payroll headaches.

Pros

Software is easy, customer service is outstanding!
I was looking for a solution to a payroll company that seemed to have errors every time we processed a payroll. This is a great replacement to the headaches that used to be associated with payroll.

Cons

Initial set up required a call to customer service but they were super helpful and had me up and running quickly.

Review Source: Capterra
 

Jason from Jason Oyler Insurance Agency, Inc

April 2018

April 2018

OnPay is easy to use and their customer representatives are knowledgeable and helpful.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software has made running my payroll much easier.

Pros

After the initial set up, entering payroll data is a breeze. Having access to payroll reports on-demand is convenient. I really like the feature that allows my employees to access their personal payroll information online.

Cons

I haven't found anything about the software that I don't like so far. I've only used it for 2 months so that could change.

Review Source: Capterra
 

Matthew from Truckers America
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Amazing payroll software that's quick and easy to use and understand.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Seeing your paychecks is a breeze, I had immediate access to my w-2's and all pertinent information immediately at the end of the year. It's also nice to see my pay broken down in graphs so I understand where my money is coming from, and where my taxes are going. I receive an email immediately upon pay runs and am able to log in and see the information I need.

Cons

No issues whatsoever with this product. It's worked without glitch or issue. Customer support is even fantastic helping with personally created issues such as incorrectly issued pay, etc.

Review Source: Capterra
 

Steven from Strategic Advantage, Inc.

April 2018

April 2018

Great customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The While the software is effective, the real value is in the customer support staff which is knowledgeable, patient, and prompt every time. Gold standard quality!

Cons

Not as intuitive as it could be.

Review Source: Capterra
 

Bruce from Accra Manufacturing

April 2018

April 2018

It works as long as it works. If theres a compilation go ahead and cancel the account.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Dashboard right online where I can customize all my payroll calculations. I can handle everything from the my laptop.

Cons

You get what you pay for. Onpay is an inexpensive solution to payroll needs for a small business. Sometimes it can be difficult to get a good accountant to take on a small account. It was perfect as far as scale goes and its a really brilliant concept. The trouble came when my state Department of Revenue blocked Onpay from fileing my payroll taxes. There did seem to be a legitimate issue and I am convinced that the guys and gals at Onpay were taking the correct steps to file my taxes but "shockingly" there seemed to be some incompetence on part of my state government. So why am I disappointed in Onpay? When they were unable to make the filing on my behalf they informed me of the difficulty and asked me to verify the information I provided. I was back and forth with the State and Onpay multiple times. Reassured the information was correct... Informed it still didn't work... this cycle played out two or three times. This is the point at which I feel Onpay failed me as a customer. Instead of reaching out and assigning A resolution specialist to run this thing to ground, they let me out to dry. because I messed around trying to get Onpay to help me resolve the issue I am now incurring penalties and am faced with paying a tax profesionals consulting fee to work the tangles out of my tax filings. My advice, go local where you can sit down with the pro and let he or she shepherd you through the maze.

Review Source: Capterra
 

Garrett from Gerard Home Inspection / Artisan Home Accents

March 2018

March 2018

Onpay didn't pay my state taxes. Now interest and penalties have been accrued. No help from support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Tax problems and frustration.

Pros

It's a nice format and it is easy to use. There is a 100 character minimum for this field, so I'm typing more...

Cons

The fact that it cost me thousands in interest and penalties from the states I operate in. Onpay never figured out how to properly register themselves with KY and OH, even though I sent them the information numerous times. As a result I have a lien on my business from KY due to unpaid state taxes. I also have thousands in interest and penalties. Customer service has not taken care of this after several calls and plenty of time.

Review Source: Capterra
 

Jim from Digital Doc Dade City
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Excellent overall experience, would recommend OnPay to anyone.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Top quality service at minimal cost.

Pros

I needed help setting up to use the software and the OnPay team made that a smooth process even for someone as ignorant about payroll processing as myself! I am very pleased with the service of the support team as well as the ease of use while entering payroll every week. I considered using another service before choosing OnPay and am glad I chose OnPay for both affordability and service excellence. I highly recommend them to anyone.

Review Source: Capterra
 

Michelle from RLC, Inc.

January 2018

January 2018

Great product and even greater customer support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use and the ability to make changes to our payroll online. Additionally there are so many features available with this product that makes using a payroll service obsolete. It is truly a one-stop shop for all of your payroll needs.

Review Source: Capterra
 

TAMMY from Security service
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

I never imagined payroll could be this easy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have peace of mind and more time in my day. I stressed every payroll cycle and every payroll deposit. Then all the reports each quarter and all the annual tax obligations. If I made one mistake, it could throw off everything and cause me hours of frustration. Now, because it's in someone else's very capable hands, I can concentrate on the other many other aspects of my job. It's the best, most affordable service I have ever purchased!

Pros

It's user friendly. If there are any problems, I can just go to "CHAT" and someone is always there immediately to help me understand what I may have done wrong and what I need to do to fix it.

Cons

I would like someone to help me with set up and review all of my entries with me to be sure I meant to set it up that way. A simple error can make a huge mess in the future.

Review Source: Capterra
 

John from Sparow Realtors, LLC

January 2018

January 2018

Terrific Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of Use, filing requirements and customer support is supperior.

Pros

The software is easy and quick to use, very easy to learn. The are terrific on customer support, I havent had 1 bad experience with them. EXCELLENT!!!

Cons

Having to go in each other week to run payroll on employees that have a set compensation every other week without change.

Review Source: Capterra
 

Jasha from Cultreri - Geophysics

December 2017

December 2017

This software does exactly what I need - Pay folks, keep track of the taxes.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I don't have to learn and keep up with tax laws. I don't have to pay Kelly Services to keep up with payroll for a single part time employee. It's super easy to use and my employee gets notice that payroll has been processed as soon as I submit it. We use direct deposit and employee loves that. The software saves me time and money and gets the job done right with almost no effort on my part.

Pros

I run a small business with one part-time employee. Onpay is easy to use for weekly pay. They pay my employee, allowing her to split between checking and savings. They make the deductions required by law and do the filings. In essence, they do everything except enter the time my employee worked each week. It's very, very easy to use. Useful reports are available when they are needed. I've not used customer support, that's why I rated it 3 stars.

Cons

The initial set up took a little effort, and I remembering it being not real clear. I have not had any other problems.

Review Source: Capterra
 

John from Creative Catering LLc
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Onpay is by far the easiest and cheapest payroll service I have used.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

anyone can use it, just wish on this review you didn't have to use a minimum of 100 characters to submit it

Cons

I have no cons with the software but cannot do this review unless I use a 100 characters, so I am just babbling

Review Source: Capterra
 

Brad from Senior Medical Systems, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

OnPay has made my payroll processing much easier than with my accountant.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Feedback to employees regarding their income via web; direct deposit for employees.

Pros

Onpay is simple to use and provides needed reports. The few times that I have contacted customer service, they have been most helpful.

Review Source: Capterra
 

Paul from Rumley Holmes LLP

November 2017

November 2017

Have had a really good experience using this software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Have had a really good experience using this software. Ease of use and setup and payroll automation.

Review Source: Capterra
 

Jenny from The State Inn

November 2017

November 2017

Good value and great customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I really love how many features the software has. I can easily customize the pay set up for each employee. The customer service is always great.

Cons

The report section is cumbersome. It is not easy to single out an employee and easily run a variety of reports.

Review Source: Capterra