OnPay software


73 reviews(5.0/5)
73 reviews(5.0/5)

OnPay is a cloud-based payroll solution that helps small businesses automate tax filing and payment workflows. Key features include employee self-onboarding, new hire reporting, automated payroll taxations and scheduled pay runs.

OnPay provides an employee portal for updating information, onboarding and accessing past pay stubs and tax forms. Businesses can track their employees’ PTO, vacation and sick leaves. The solution provides a document vault for storing contracts and employee notes. It offers integration with third-party applications like Xero, QuickBooks, Guideline, Humanity, Kabbage and more.

Another employee management feature offered by OnPay is 401(k) planning that helps employees plan for their retirement. The solution manages compliance, deductions and investment portfolios for users. It also allows employees to access their pay stubs and W2 forms online.

OnPay offers services on a monthly subscription basis that includes support via phone and through an online knowledge base.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 10

73 Reviews of OnPay

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  • Steve from Strike Visuals

    Number of employees: 11-50 employees

    September 2018

    Everything is smooth and fast

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Payroll software that is very intuitive and smooth to use...
    Any.... ANY time I have a question, there is a chat that the people on there are super fast and knowledgeable about both product and general payroll questions as far as they can legally advise.

    Cons

    I actually can't think of anything. They have answered every need we have at this point.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Sherrie from Out of Eden Garden Center

    July 2018

    As a new small business owner we have used Onpay for our payroll processing for a little over a year

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Because it is easy to use it is less time consuming when processing payroll.
    It's pretty easy to navigate as well!
    I can always count on excellent customer service.

    Cons

    We have certain aspects of our business that make it time consuming to run the correct reports for but that is just because of the nature of our particular business , not necessarily a con!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Arek from ADR Advanced Painting

    Number of employees: 2-10 employees

    May 2018

    Great solution for a small business our payroll is very easy to process!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy to operate for someone without experience in finance or HR, great price, running payroll is simple and effortless.

    Pros

    The software is very intuitive and easy to use. I had no problem setting it up and like that employees are sent a link to input their personal and bank information upon hire/set-up. This removed the possibility of data entry errors for me and also saved time.
    The dashboard and reports are easy to read for someone without an HR or finance background. I particularly enjoy the warnings that alert me when something could be off during payroll processing. For ex., if an employee's pay is 15% more or less than the average of the last 2 payrolls a warning alerts me to this and I can double check my entry (our employees are paid on an hourly basis so their hours can vary).

    Cons

    The direct deposit set-up was a bit tricky and the only part of the process that was not intuitive. However, a quick chat with a customer service representative quickly got me back on track and I was able to set up direct deposit for our employees.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Michael from GT Grocery

    Specialty: Retail

    Number of employees: 11-50 employees

    May 2018

    Great value for the price

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Cheapest option I've seen. Unlimited pay runs for one monthly fee. The support team is very responsive and willing to research questions.

    Cons

    Not the most full featured offering. The timeclock integration with WhenIWork works alright, but there are some challenges in getting it set up.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Isaac from TEQ Charging, Inc.

    May 2018

    Great for payroll, doesn't hold your hand

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is very easy to get payroll up and running. Additionally, it has a good quickbooks integration, however it doesn't tell you that the quickbooks connection only lasts 30 minutes which is why you have to log in each time. It also has a great user interface and feels very modern and sleek, which is nice to have for payroll.

    Cons

    The automated filings for things such as UI and WC can get a bit difficult, especially if you have your own coverage. It also doesn't ask you if you already are compliant when you tell it you are a new company. It doesn't need to in order to function, but it would be nice for small companies to have the extra bit of guidance.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Steve from Donovan, Klimczak and Company

    Number of employees: 11-50 employees

    April 2018

    customer support awesome!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    ease of use and security and most of all the awesome customer support

    Pros

    ease of use and they always help you with your just to make sure questions, and they follow up about your concerns

    Cons

    there are no cons that I have encountered at this time, except that I can't sign in through our cloud at the office, but that's no big deal

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Ryan from J&R Superior Landscape Solutions LLC

    April 2018

    Wish I had found OnPay sooner!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The platform is very easy to use and has lots of functionality. Customer service is amazing! I appreciated that they transferred everything over from my previous payroll provider, free-of-charge.

    Cons

    The mobile platform does not work very well in Chrome for Android, unless viewed in Desktop Mode. The platform works excellent in Desktop Mode on Android.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Amy from Hillside Landscape Maintenance, Inc

    Number of employees: 2-10 employees

    April 2018

    Everything is so easy...

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    simplicity

    Pros

    Easy to use, CS is amazing and so helpful.. and I get a real live person each time. I dont ever wait. Ugh it's a breath of fresh air

    Cons

    My only confusion right now is the weekly payroll taxes. I cant find them on the screen. It's a me problem though I think not a You problem

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Diane from Paul Kale electric inc

    April 2018

    Customer service was amazing and so helpful!!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    I thought the software was easy to use and the view on the computer was very appealing. Overall user friendly

    Cons

    I an new to this software so i have not found anything negative about the software

    It is easy to use and the customer service is amazing

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Larry from DeLegge Financial Services, Inc.

    April 2018

    Fast, Easy, Painless... just what I was looking for.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Fast easy solution to payroll headaches.

    Pros

    Software is easy, customer service is outstanding!
    I was looking for a solution to a payroll company that seemed to have errors every time we processed a payroll. This is a great replacement to the headaches that used to be associated with payroll.

    Cons

    Initial set up required a call to customer service but they were super helpful and had me up and running quickly.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jason from Jason Oyler Insurance Agency, Inc

    April 2018

    OnPay is easy to use and their customer representatives are knowledgeable and helpful.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The software has made running my payroll much easier.

    Pros

    After the initial set up, entering payroll data is a breeze. Having access to payroll reports on-demand is convenient. I really like the feature that allows my employees to access their personal payroll information online.

    Cons

    I haven't found anything about the software that I don't like so far. I've only used it for 2 months so that could change.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Matthew from Truckers America

    Number of employees: 11-50 employees

    April 2018

    Amazing payroll software that's quick and easy to use and understand.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Seeing your paychecks is a breeze, I had immediate access to my w-2's and all pertinent information immediately at the end of the year. It's also nice to see my pay broken down in graphs so I understand where my money is coming from, and where my taxes are going. I receive an email immediately upon pay runs and am able to log in and see the information I need.

    Cons

    No issues whatsoever with this product. It's worked without glitch or issue. Customer support is even fantastic helping with personally created issues such as incorrectly issued pay, etc.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Steven from Strategic Advantage, Inc.

    April 2018

    Great customer service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The While the software is effective, the real value is in the customer support staff which is knowledgeable, patient, and prompt every time. Gold standard quality!

    Cons

    Not as intuitive as it could be.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Bruce from Accra Manufacturing

    April 2018

    It works as long as it works. If theres a compilation go ahead and cancel the account.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Dashboard right online where I can customize all my payroll calculations. I can handle everything from the my laptop.

    Cons

    You get what you pay for. Onpay is an inexpensive solution to payroll needs for a small business. Sometimes it can be difficult to get a good accountant to take on a small account. It was perfect as far as scale goes and its a really brilliant concept. The trouble came when my state Department of Revenue blocked Onpay from fileing my payroll taxes. There did seem to be a legitimate issue and I am convinced that the guys and gals at Onpay were taking the correct steps to file my taxes but "shockingly" there seemed to be some incompetence on part of my state government. So why am I disappointed in Onpay? When they were unable to make the filing on my behalf they informed me of the difficulty and asked me to verify the information I provided. I was back and forth with the State and Onpay multiple times. Reassured the information was correct... Informed it still didn't work... this cycle played out two or three times. This is the point at which I feel Onpay failed me as a customer. Instead of reaching out and assigning A resolution specialist to run this thing to ground, they let me out to dry. because I messed around trying to get Onpay to help me resolve the issue I am now incurring penalties and am faced with paying a tax profesionals consulting fee to work the tangles out of my tax filings. My advice, go local where you can sit down with the pro and let he or she shepherd you through the maze.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Garrett from Gerard Home Inspection / Artisan Home Accents

    March 2018

    Onpay didn't pay my state taxes. Now interest and penalties have been accrued. No help from support.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Tax problems and frustration.

    Pros

    It's a nice format and it is easy to use. There is a 100 character minimum for this field, so I'm typing more...

    Cons

    The fact that it cost me thousands in interest and penalties from the states I operate in. Onpay never figured out how to properly register themselves with KY and OH, even though I sent them the information numerous times. As a result I have a lien on my business from KY due to unpaid state taxes. I also have thousands in interest and penalties. Customer service has not taken care of this after several calls and plenty of time.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jim from Digital Doc Dade City

    Number of employees: 2-10 employees

    January 2018

    Excellent overall experience, would recommend OnPay to anyone.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Top quality service at minimal cost.

    Pros

    I needed help setting up to use the software and the OnPay team made that a smooth process even for someone as ignorant about payroll processing as myself! I am very pleased with the service of the support team as well as the ease of use while entering payroll every week. I considered using another service before choosing OnPay and am glad I chose OnPay for both affordability and service excellence. I highly recommend them to anyone.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Michelle from RLC, Inc.

    January 2018

    Great product and even greater customer support!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use and the ability to make changes to our payroll online. Additionally there are so many features available with this product that makes using a payroll service obsolete. It is truly a one-stop shop for all of your payroll needs.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • TAMMY from Security service

    Number of employees: 2-10 employees

    January 2018

    I never imagined payroll could be this easy!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have peace of mind and more time in my day. I stressed every payroll cycle and every payroll deposit. Then all the reports each quarter and all the annual tax obligations. If I made one mistake, it could throw off everything and cause me hours of frustration. Now, because it's in someone else's very capable hands, I can concentrate on the other many other aspects of my job. It's the best, most affordable service I have ever purchased!

    Pros

    It's user friendly. If there are any problems, I can just go to "CHAT" and someone is always there immediately to help me understand what I may have done wrong and what I need to do to fix it.

    Cons

    I would like someone to help me with set up and review all of my entries with me to be sure I meant to set it up that way. A simple error can make a huge mess in the future.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • John from Sparow Realtors, LLC

    January 2018

    Terrific Experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of Use, filing requirements and customer support is supperior.

    Pros

    The software is easy and quick to use, very easy to learn. The are terrific on customer support, I havent had 1 bad experience with them. EXCELLENT!!!

    Cons

    Having to go in each other week to run payroll on employees that have a set compensation every other week without change.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jasha from Cultreri - Geophysics

    December 2017

    This software does exactly what I need - Pay folks, keep track of the taxes.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I don't have to learn and keep up with tax laws. I don't have to pay Kelly Services to keep up with payroll for a single part time employee. It's super easy to use and my employee gets notice that payroll has been processed as soon as I submit it. We use direct deposit and employee loves that. The software saves me time and money and gets the job done right with almost no effort on my part.

    Pros

    I run a small business with one part-time employee. Onpay is easy to use for weekly pay. They pay my employee, allowing her to split between checking and savings. They make the deductions required by law and do the filings. In essence, they do everything except enter the time my employee worked each week. It's very, very easy to use. Useful reports are available when they are needed. I've not used customer support, that's why I rated it 3 stars.

    Cons

    The initial set up took a little effort, and I remembering it being not real clear. I have not had any other problems.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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