OnPay is a cloud-based payroll solution that helps small businesses automate tax filing and payment workflows. Key features include employee self-onboarding, new hire reporting, automated payroll taxations and scheduled pay runs.

OnPay provides an employee portal for updating information, onboarding and accessing past pay stubs and tax forms. Businesses can track their employees’ PTO, vacation and sick leaves. The solution provides a document vault for storing contracts and employee notes. It offers integration with third-party applications like Xero, QuickBooks, Guideline, Humanity, Kabbage and more.

Another employee management feature offered by OnPay is 401(k) planning that helps employees plan for their retirement. The solution manages compliance, deductions and investment portfolios for users. It also allows employees to access their pay stubs and W2 forms online.

OnPay offers services on a monthly subscription basis that includes support via phone and through an online knowledge base.



138 Reviews of OnPay

Overall rating

4.88 / 5 stars

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Showing 1 - 20 of 138 reviews

December 2018

Randy from Visionaire Eyecare

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Love it!

Pros

Great pricepoint. Easy to process payroll. A bit of learning curve to set things up but you can easily get help from their customer service.

Cons

Nothing. Solves and meets all my needs of a small business owner.

December 2018

Marshall from Inbound Studio

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

User-friendly and Powerful Payroll software

Since switching to OnPay, payroll has been less of a hassle, and takes less time. Employee on-boarding is also faster, and the self-service portal gives them access to historical paystubs.

Pros

OnPay's on-boarding process is straightforward, and guides you through the entire set up. Since managing payroll and payments to state and federal governments is complicated, it's nice to have a team of experts available as well to help with the process.

Migrating from an existing payroll provider is also a smooth process, as their team will take existing records and pre-populate the system to maintain continuity from one provider to the next.

The system also integrates with several outside services/tools, though as of this review I have not tested any of them.

Cons

It is hard to find anything to complain about, but if I did, I'd probably appreciate more integrations.

December 2018

John from Asset Auctions Online, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Excellent.

Pros

easy to use software, like the chat feature

Cons

no mobile application yet, will look for it maybe in the future

December 2018

Patrick from Royal Towers Apartment Corp - Pat Kennedy

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Great product/service/value

I like how OnPay is focused on one thing: payroll. There is nothing we could throw at them that they couldn't handle, from union wage classifications to oddball deductions to managing our Simple IRA ... they do it all. And they do it very well!

Pros

Terrific user interface. OnPay made it very easy to sign up and get our first pay run organized and their service since has been flawless. Unbelievably efficient from a cost perspective.

Cons

In truth, this is the best payroll software I have ever used - far superior to our previous vendors. I have no complaints!

December 2018

Steve from Sgt. Poopers

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

OnPay rocks

Pros

Simplifies a very complicated subject and makes payroll a very doable, easy and fast chore even for someone who has zero bookkeeping/accounting experience or training and zero knowledge of financials. We are using OnPay to pay our first two employees. Another big pro—I believe OnPay is also cheaper than many other providers and as a small business owner, every little bit really helps our bottom line. OnPay's support is also excellent—they are both very knowledgeable and very responsive to help answer any questions. It doesn't get better than that.

Cons

So far, there is nothing that we do not like about OnPay.

December 2018

M from Target Plastics, Inc

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Survey

customer service is great

Pros

mostly user friendly and easy to learn, good hands on

Cons

some of the workarounds are difficult to do without the customer service getting involved

December 2018

David from Sherman-Stoltz Law Group

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Easy system to use, excellent customer support

I have been very pleased with OnPay customer support when needed. Very prompt, responsive and courteous.

Pros

It is very easy to set up, and to utilize each pay cycle.

Cons

This is the second company where I have used OnPay. I am not a payroll expert, but nothing comes to mind in response to this question.

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Makes payroll simple

I get weekly payroll for my small business done in minutes.

Pros

Very easy to generate weekly payroll. Good reports.

Cons

Set up to map to my chart of accounts was less clear than it should be. More examples would help. Having an issue with downloading to Quickbooks Pro, but more likely a QB issue than OnPay.

December 2018

Heather from Crossroads Consulting LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Great for small businesses

OnPay's customer service team is extremely responsive and thorough. I had an issue with my local tax office that they took care of immediately.

Pros

Very easy to set up and add employees. Being able to take care of worker's compensation via OnPay's partners was also very convenient.

Cons

Tracking vacation pay for salaried employees is not as straight forward as it could be.

December 2018

Keith from McDonnell Investment Management

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Good value

Pros

Cost is terrific
Decent user interface
Easy to use

Cons

Initial setup is a little challenging
Accruals and other pay types can be confusing

December 2018

Joseph from Integrity Business Solutions Group, Inc

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Excellent Small Business Pasyroll Support!

Excellent online software program & customer support. The chat assistance is a awesome feature. I can always get someone to help me when I get stuck or its been awhile since I created a payroll or adding a profile.

Pros

The software is easy to use & access. Set up with the OnPay Team was quick and easy. I switched from a CPA based payroll system to doing it with OnPay and saved myself a lot of money. Definitely worth the effort. Highly recommend it if your a small business like me!

Cons

Not every tax form is done for me being a NV based business. If they did the NV Business Use Tax Form for me I would have reduced my Tax form handling 100%. As is I still have to file that form online myself.

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

OnPay Payroll System

Pros

As it was my first time to do an online payroll system I wanted a program which filed all the paperwork for me and keep track of my payroll. I like the fact that i have a number which i can call to talk to someone regarding issues i may have, like when i had to add a payroll deduction. I can also chat online immediately with OnPay employee to explain any new things that i am starting or having problems with.

Cons

When i first started working in the software I was somewhat lost, until i watched some videos and called the customer service line, this is important to get everything correct before you start working on the program, maybe just a start-up letter would have helped me during those initial few days.

December 2018

Miriam from Dallas Diabetes and Endocrine Center

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Great (probably the best) online payroll service

I really love this online payroll service. After a lot of research of a variety of payroll options, we moved from Paychex to OnPay a couple of years ago and it was absolutely the right move. I can't speak for large companies, but for small and medium sized companies I do believe this is the best, most reliable and most economical service available.

Pros

I run a small business and onpay is perfect for processing our payroll. Some of the features we love:
1) Easy to use interface
2) Employees enter all their own bank information, withholdings, etc.
2) Employees can log in to download their own tax forms, details of previous pay runs, etc. (I don't need to print or distribute these forms or information.)
3) Onpay takes care of all the appropriate taxes, etc.
4) Although I am on a biweekly pay cycle, I can run a payroll whenever I want. (For instance, I can make a separate holiday bonus run)
5) I can easily switch between paper checks or direct deposit if needed
6) It's easy to adjust an employees pay or add other categories of payment
7) Great customer support. Whenever I have had a question or needed assistance, I have had the answer pleasantly and quickly
8) It's a great value and you get what is promised. I don't get any emails asking me to purchase other services or upgrade or other things that I don't need.
9) The transition from our previous payroll service to Onpay was easy and seamless.

Cons

When I am out of the country, I have a hard time running payroll. I know this has to do with internet security, but I wish there was a straight-forward way to accommodate this issue.

December 2018

Will from The Wizard of Paws Pet Salon

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

I haven't used any other payroll software, but that's because OnPay has proven to be excellent.

OnPay does everything I need from a payroll perspective, from onboarding through WA State L&I taxes & federal payroll taxes. It makes being a business owner so much simpler than some of the payroll horror stories I've heard.

Pros

It's web-based, so I can access it from anywhere. This is a big benefit as I'm not always at the shop when I need to add an employee or check out if someone has PTO or something to that effect. The price is fantastic and the support has been superb. I've had to open a couple of support tickets due to issues I had early on with not understanding how to do payroll (brand new business owner) and they've been phenomenal. Very fast support response and they're always helpful.

Cons

It's likely not so much a con against OnPay as it is against payroll in general, but the process was a little confusing at first. Figuring out which payroll items to use for things like QSEHRA wasn't immediately obvious, but looking through the Knowledge Base or asking their support team I was eventually able to figure it out. This did mean I needed to make some retroactive corrections which OnPay was able to handle for me.

December 2018

Gary from Constructure Remodeling

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Payroll Service Extraordinaire

Easy to use Filing forms always there for reference Customer support is exemplary

Pros

This software is easy to use as well as easy to review.
Everything you need is at your fingertips.

Cons

I have yet to find anything I don't like about this software.

December 2018

Petal from Yesterday’s Youth LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Great Service

Overall, A+ I’m really happy I chose this provider.

Pros

I’m not really tech savvy and it’s easy and simple to figure out.

Cons

Actually, there isn’t anything I dislike thus far.

December 2018

Von from Fair Share Construction

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Better than Quickbooks

Payroll is cost effective and easy to run. They have more features that I have not currently ready to incorporate but I am excited to grow my business with onpay!

Pros

Ease of use and customer support is on point! Always count on fast and friendly response.

Cons

Currently does not automatically sync with tsheets.

December 2018

Daniel from Mathnasium

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

OnPay

OnPay has made processing payroll for my franchises quick and painless.

Pros

The software is very functional and easy to navigate. The customer support is second to none. They are quick, knowledgeable, friendly and responsive. Outstanding company!

Cons

Sometimes employees don’t receive onboard emails. Whether they are going to spam, I don’t know.

December 2018

Shannyn from Hyland Advisors, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

OnPay Review

OnPay is fantastic. I can't imagine you will be disappointed with their outstanding service.

Pros

I have been using OnPay for my company's payroll needs since November 2016 and it is fantastic. It is one stop shopping for all of my payroll needs from the overall functionality of the system to the payroll and tax reports the system prepares (and files) on my behalf. But my most favorite feature of this system is their chat functionality. When I am running payroll or have questions, they are always available to me and help me with my questions and issues. They walk me through every step and sometimes even suggest a phone call to help me with my issues. I've never been left w any issue outstanding. It is fantastic.

Cons

My accountant doesn't love the way the data exports out of the OnPay system into my Quickbooks company file.

December 2018

Gila from Seattle Sugar Spa

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Excellent Customer Service

Great!

Pros

The chat help feature. Whenever I have a question or can't figure something out they're just a click away. No waiting on hold.

Cons

There a a LOT of reports, sometimes it takes me a few tries to get the right one.