All Papershift Reviews

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Winja

Leisure, Travel & Tourism, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

Perfect staff planing

PROS

Papershift is for us a big simplification for the personnel planning. Each department can individually arrange its planning, if an employee works in several departments the planning is very clear and well to coordinate. The support is courteous, reacts quickly and is always open for desired changes, furthermore there are regular updates and improvements.

CONS

Unfortunately not every function from the premium or professional tariff can be booked individually.

Christian

Civic & Social Organization, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2019

Good and Easy To Uwe Team Planner

PROS

- easy to Setup and to use - compies wird statutory requirements - nice UI

CONS

Plans start at 10 Users (5 would be nice)

Carsten

Media Production, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed May 2019

poor overall impression

Everyone is hating papershift (also the responsible) in our company. I can't take my free time because Papershift is not able to calc it SINCE 6 MONTHS !!!

PROS

nothing, but it is very colourful :-(

CONS

Changes from superior are not reported by email, time calculation not working since 6 month, confusing design, chat support is very awkward

Vendor Response

Hello Carsten, thank you very much for your review. Sorry to hear that you are not happy with Papershift. I would really like to help you with your issues. In order to do so it would be great if you could contact our support (if you do not like our chat you can also call us betwenn 09.00 and 17:00). Hopefully we can help you solve this case, and if we do not find a solution right away we can further investigate. Kind regards, Kevin from Papershift

Replied May 2019

Christian

Wholesale, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed August 2019

easy-to-use

PROS

I like mosteley the planning and vocation tool

CONS

the support / features could be more designated to customers wants. Sometimes some functions just change or get replaced without any possibility to stay at the old status. When asking support they tell, that they will check, but in 2 cases for us nothing happened.

Albin

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

The one tool I use everyday

There are functionalities for everything I need. It fits perfectly in my daily job. It helps me to manage my times, organise my vacations, track my overtimes.

PROS

Easy to use tool with all the necessary options and beyond. It helps me easily manage, track and organise my times on a daily basis.

CONS

I basically like everything. However the mobile app wasn't on its best, but the web app is good enough to cover the mobile need as well.

Aditya

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2021

The apt forware for your payroll attendance tracking

This has been nice and satisfactory to business needs making it worth the deal

PROS

The easiness of punch-in & out for employees, the leave balance, hour balance is clearly shown. The application of leave and work tags make it easier to communicate with the administrator.

CONS

The onboarding can be more helpful overall but it was still good.

Maria

Marketing and Advertising, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2021

Very easy to use

I use every week to check the shifts at work, which is very simple and easy.

PROS

I like how simple and easy the app is to use that it is helpful to what I need to do.

CONS

I had some difficulties finding extra settings. I want to use more than I usually do.

Vendor Response

Hi Maria, sorry for the delayed response. Happy to hear that we are helping you in your daily work. If you ever need help with anything that you can't solve directly, our support team is glad to help you via chat, phone or email. You can also check out our helpdesk at help.papershift.com Best wishes Kevin

Replied August 2021

Volker

Hospital & Health Care, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

Excellent product

Overall we had a great experience with Papershift so far. Especially the support is excellent and very supportive when one is having issues or need help with certain features.

PROS

At our doctors office we were looking for an easy to use software to track our employees working hours. With the support from the Papaershift team it was easy and really straightforward. It’s easy to use for the daily tasks and even the monthly accounting based on the Papershift reports is much easier and faster.

CONS

Sometimes I had some difficulties to find the right settings in the many different settings pages. But as one doesn’t need those on a daily base, it‘s not a big deal.

Reason for choosing Papershift

We gave Papershift a try because of a recommendation of a colleague. After a trial period, we decided to continue with it for the reasons above.

Gernot

Food & Beverages, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

Bye bye to cumbersome excel worksheets !

Got rid of cumbersome excel worksheets GIven access to to employees More dynamic shift plans

PROS

Within a short time I got rid of the excel worksheet which I used to to my shift planning. Now I can also ask other employees to do this work and the employees love it because they get access to it from their smartphones. I am not using all features but the extract of worked hours goes straight into my accounting system.

CONS

I am looking for a more direct way to print the shift plan without going through export and download. But at the rate of change the product is experiencing I think this will come soon.

Fatih

Telecommunications, 10,000+ employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2019

A versatile and easy to use Tool

It was good. I barely had any problems and would recommend using it for your company.

PROS

The simpleness. Being able to do your work and applying your times easily, without hassle.

CONS

A little bit slow and that it's accessed through a website. A dedicated app would be much better.

Vendor Response

Hello Fatih, thank you very much for your kind review. Regarding an app for our service. We actually already offer a time clock app that companies can use to easily track times. However this is only available as a paid feature. We are also currently working on new apps, so keep your eyes open for news regarding this topic. Thanks again for using Papershift. Best wishes. Kevin from Papershift

Replied May 2019

Jens

Verified reviewer

Staffing and Recruiting, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed October 2021

Ein unfertiges Tool, das leider nicht weiterentwickelt wird

Ich weiß nicht, welches Business mit diesem Tool sauber arbeiten soll - "normale Unternehmen" auf jeden Fall nicht. Vielleicht ist es für die Gastro oder für Kneipen brauchbar, aber auf gar keinen Fall für klassische Betriebe/GmbHs

PROS

Die Zeiterfassung hat grundsätzlich funktioniert, allerdings gab es viel zu viele Bugs und Fehler, die auch diese Grundfunktionalität massiv beeinträchtigen.

CONS

- Der Preis wurde ohne Rücksprache erhöht, obwohl die Nutzeranzahl verringert wurde, Rückfragen hierzu wurden ignoriert - Grundlegende Funktionen sind nicht fehlerfrei nutzbar. Selbst das Aushängeschild, die Zeiterfassung, hat unfassbar lächerliche Fehler und Lücken in der Logik - Für jede kleinste Standardfunktionalität wird ein Aufpreis berechnet, in anderen Tools ist das nicht so - Fehler werden nicht behoben - Das Produkt wurde in 14 Monaten Nutzung in keinster Art und Weise weiterentwickelt, es tut sich nichts - Urlaube und Krankheiten zu verwalten ist ein absoluter Krampf, hierfür ist das Tool unübersichtlich und nicht zu gebrauchen - Kalenderansicht kann nur auf 3-6-12 Monate angesehen werden...? - Vorgesetzte können fast unmöglich zugewiesen werden, die Zuweisung generell ist absolut chaotisch und unbrauchbar

Reason for choosing Papershift

Wir wurden leider von der Werbung und dem Auftreten getäuscht.

Vendor Response

Hallo Jens, danke für Dein Feedback. Wir ändern Preise entweder mit Vorankündigung oder wenn ein neues Paket durch den Self-Service gebucht wird. Nachfragen per E-Mail oder Chat werden innerhalb weniger Stunden beantwortet. Telefonisch sind wir Mo-Fr 9-17 Uhr erreichbar. Ich interpretiere in die Logikfehler, dass wir Deinen Anwendungsfall in Papershift nicht vollständig abbilden konnten. Wenn in Deinem Fall noch zusätzliche Bugs aufgetreten sind, möchten wir uns dafür entschuldigen. Papershift ist eine Platform, die es Organisationen ermöglicht, Personaleinsatzplanung besser zu regeln. Dabei müssen wir Themen priorisieren, die einen Großteil unserer Kunden betreffen. Hier kommt es leider auch vor, dass wir spezielle Anwendungsfälle mit separaten (kostenpflichtigen) Individuallösung ergänzen müssen. Bitte lass uns darüber sprechen, was bei Dir nicht funktioniert hat, wie es aus Deiner Sicht sollte. Du kannst uns gerne unter support@papershift.com oder 0721 75 40 23 46 kontaktieren.

Replied October 2021

Emanuel

Wholesale, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

4

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed March 2021

Kein Support

Habe mich nur geärgert, damit ist jetzt schluss. Ich werde kündigen.

PROS

Die Software ist übersichtlich aufgebaut und intuitiv nutzbar.

CONS

Der Support ist sehr schlecht, Probleme werden nicht gelöst. Teilweise laufen drei Zeiterfassungen eines Mitarbeiters gleichzeitig. Das Problem wurde seit 6 Monaten nicht behoben.

Vendor Response

Hallo Emanuel, vielen Dank fur Deine Bewertung. Schade, dass Du nicht zufrieden bist mit unserem Service. Ich habe gesehen, dass es bei Euch Schwierigkeiten mit unserer mobilen App gibt. Unsere Entwickler arbeiten bereits an der Beseitigung des Problems. Hattest Du Interesse an einem klarenden Gesprach mit einem unserer Service-Mitarbeiter? Dort konnt Ihr vielleicht nochmal dem Grund fur die anhaltenden Probleme auf den Grund gehen. Schreibe uns dazu am besten eine Chatnachricht, damit wir gemeinsam einen passenden Termin finden konnen. Liebe Gru?e Dein Papershift-Team

Replied March 2021

fabiana

Broadcast Media, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

3

FUNCTIONALITY

4

Reviewed May 2019

feedback

it was actually very fine

PROS

that you can see exactzly how many hours you worked in a certain period

CONS

it´s difficulty to manage your holidays (half days or maybe hours would be better)

Vendor Response

Hello Fabiana, thank you for your kind review. If you create a new absence you can actually disable the option that you are taking the whole day off and instead tell the system the exact times of your absence. I hope this helps you. Thanks again for using Papershift. Best wishes Kevin

Replied June 2019

Joachhim

Hospital & Health Care, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Papershift Review

benefit from paperless shift Plan und Holidays overview

PROS

intuitive, easy to use, good online support

CONS

The paper shift app is not as good as it could be

Julian

Restaurants, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

The best choice we made in the last year!

We use Papershift for the management of our two restaurants and are very happy that we made the choice for it although the price deterred us. After four months, a lot of gain in time of our leaderships and a lot of appreciated reduction of bureaucracy we really recommend this software!

PROS

The ease of use, the great support (chat or by telephone) and the possibility to make changes in the shiftplan and inform the staff simultaneously without the need to use group chats or so on.

CONS

By now there’s honestly nothing I could complain about. I’d prefer using an app for admins but as far as I know they are already developing one. Furthermore it’s very easy to use it via safari- I can wait until the app is done.

Joachim

Information Technology and Services, 2-10 employees

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Papershift for HCM

Papershift is an excellent tool for HCM.

PROS

The Papershift software is very user friendly and the many videos are extremely helpfull for a quick start. Everything is very intuitive and easy to establish. The Papershift App for time logging makes it very easy to keep track of the working time for field service employees.

CONS

A test time of 2 weeks is very short if the project is introduced to a new client.

Reason for choosing Papershift

Papershift easy to use and pricing system more favorable

Reasons for switching to Papershift

The previous software company has been bought by Oracle who decided not to continue with Torex

Anonymous

201-500 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2019

Feedback

It's solving the timing issue. It's easy to understand the the time i have worked

PROS

Timing option is easy, and it's nice to see the time one has worked

CONS

There is no con at this software. The set up is easy and provides value

Lukas

Insurance, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY