--- title: "Paycor Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Paycor. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Paycor is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/paycor-perform-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Payroll Software](https://www.softwareadvice.com/hr/payroll-software-comparison/) / [Paycor](https://www.softwareadvice.com/hr/paycor-perform-profile/) / Paycor Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/paycor-perform-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/paycor-perform-profile/alternatives/) # Paycor User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 3,071 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.2/5 - Value for money: 4.2/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 1,630 reviews (53%) - 4 stars: 1,050 reviews (34%) - 3 stars: 258 reviews (8%) - 2 stars: 76 reviews (2%) - 1 star: 57 reviews (2%) ### Most mentioned pros - Centralized Tax Forms: Employees find it very helpful to have all their electronic tax forms (W-2s, 1095-Cs) in the same place they check their weekly pay - The tax management features are simply amazing and automatically compute and submit our payroll taxes in numerous states to remote employees. - Performance and surveys work well and employees appreciate the ability to login and read them over time. ### Most mentioned cons - The onboarding process was inadequate, and the system was not set up correctly from the start. Once contracts are signed, support drops off significantly, leaving you to troubleshoot complex payroll and HR issues on your own. - I do not like to the process for submitting cases, when the team respond via SalesForce I never receive the communication. - Paycor may have occasional software bugs, limited customization, and additional setup can take longer than expected. ## Paycor customer reviews Showing reviews 1-25 of 3,071 (page 1). ### Useful Payroll Tools, but Limited Features - Overall rating: 4/5 - Reviewer: Michelle C. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 11-50 employees - Product usage: Used weekly for free trial - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered My experience with Paycor has been mixed. The payroll functions are useful and generally meet basic needs, but the limited features can make the platform feel less flexible than expected. It works well for straightforward payroll tasks, but there is room for improvement. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The payroll features are the strongest part of Paycor. It makes it easier to manage payroll tasks and keep important information in one place. #### Cons The platform feels limited in some areas, and I would like to see more features and customization options. --- ### Paycor is a great mid range service - Overall rating: 4/5 - Reviewer: Liz H. - Verified reviewer: Yes - Industry: Food Production - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are used to them. They are much better than paycom, but their implementation was terrible. Sometimes we have issues linking ourside systems that we were guaranteed would work, but the system itself is good for the price. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I appreciate customer support. It is fairly easy to reach someone on the phone but most importantly, getting customer service through the "help support" chat option is lightning fast and they help right away. Employees seem to like the ease of use with the leave management system and their own personal managegment portal. Payroll is fairly easy to run with paycor and there is plenty of support if you have questions. #### Cons The implementation process was the worst I have ever encountered. We still have things that don't work, but... the parts that work, work. #### Reasons for choosing Paycor It was a cheaper product. We thought we had a capable implementation team and plan also. #### Reasons for switching to Paycor They were terrible and wanted to nickle and dime us over everything. I think we just had bad representation at the time. --- ### Paycor Now - Overall rating: 4/5 - Reviewer: Lissa H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall it is well. We have a designated Paycor service rep that helps through the challenges encountered. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Overall Paycor does what we need it to do. Managing employee information and position changes, processes payroll, maintains history, allows us to customize and run reports along with other things. #### Cons Currently there are functions that were once automatic that now need to be completed manually such as changing an employees punch profile and selection of the Worker Comp code. We've also lost the impersonation feature that allows us to see what another employee see in their profile. #### Reasons for choosing Paycor Price and uncertainty of whether it would truly solve of challenges #### Reasons for switching to Paycor We realized Paycor was better when it came to the needs of our organization --- ### Ease of Use and Integration thatbworks - Overall rating: 4/5 - Reviewer: Liz E. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our staff seem to be happy with the time card system much more easy than we've had in the past and also they enjoy having an app and the ease of use. We also are pleased with Integrations with both our benefits and retirement plan. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The basic HR software is pretty easy to use and our payroll seems to be satisfied with the functions being able to do individual pay when needed for example for a reimbursement. #### Cons The applicant tracking system can be improved there are too many extra steps in the workflow approval process. They performance review system should be more customizable. #### Reasons for choosing Paycor Pricing and seem to be customizable and ready to address all our needs #### Reasons for switching to Paycor Our payroll department wanted something different they did not have payroll with ukg we only had the HR System --- ### Yay for Paycor! - Overall rating: 4/5 - Reviewer: Holly S. - Verified reviewer: Yes - Industry: Automotive - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Paycor has helped us streamline our HR processes and better support our employees. We can relay on its accuracy in processing payroll to ensure proper payment to our employees. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The platform is easy to navigate, payroll processing is efficient and accurate and customer support is always pleasant and knowledgeable. #### Cons When completing some tasks in the platform you seem to be repeating the very same function multiple times just to make a simple change. #### Reasons for choosing Paycor Seemed easier to navigate than when we went through the Paycom demo #### Reasons for switching to Paycor Horrific customer support and lack of accuracy of payroll and processes in platform --- ### Paycor - Fine, could be better - Overall rating: 3/5 - Reviewer: Kristy S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall it has been a fine experience. I think there are challenges and frustrations with most HRIS platforms, so it can be a give and take. Price, value, customer service, modules, payroll - everything plays a part. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Custom reporting is helpful to build reports and pull analytics needed. I like that the system is all in one - Applicant Tracking, Onboarding, Compensation, Payroll, Performance Management, Benefit Advisor, LMS, etc. #### Cons The system is not very user friendly and could be improved from a technology standpoint. Implementation was also a negative experience. Once everything was fully implemented, it got better - but be prepared for them to sell you on a quality experience and then completely drop the ball on implementation. #### Reasons for switching to Paycor Poor customer service from Paylocity caused the switch. --- ### Good service great value, listens to their customers - Overall rating: 4/5 - Reviewer: Erin R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good, implementation was really great. [sensitive content hidden] and his team were wonderful. Payroll seems to be proceeding pretty easily and the overall system is easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Service with the chat or being able to put in a ticket the chat is very fast , recruiting module, benefit advisor #### Cons Reporting, needs to have a better set up for custom reporting and building reports from scratch. Do not like report builder #### Reasons for choosing Paycor Paycor promised a great service model as well a we are able to save a bit for cost. #### Reasons for switching to Paycor We left because the service got really bad and it was really expensive --- ### Ease of use! - Overall rating: 4/5 - Reviewer: Lindsey S. - Verified reviewer: Yes - Industry: Construction - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, it is user and admin friendly. Love how the LMS and ATS are all in one spot. The system has a lot of over #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Ease of use and employee management. The app is easy for employees to use and time keeping and tracking is a lot of great ability. #### Cons Slow for upgrades or enhancements. You can use the area to submit ideas for enhancements but the ones that’s are really needed to make the admins life easier are slow to be enhanced. The chat service lacks experts and the responses are normally not correct. #### Reasons for switching to Paycor ATS one stop shop and being able to use the time tracker --- ### Smooth open enrollments - Overall rating: 4/5 - Reviewer: Katie D. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Helpful and improving. I feel satisfied when I open up a case and experienced people with benefits advisor. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Benefits administration- the benefit advisor section of the system is wonderful and has so many capabilities. #### Cons Reporting complexity. You have to start with a template to build a report. Not all templates have all the information you need. #### Reasons for choosing Paycor Flexibility in internal processes that we use #### Reasons for switching to Paycor He had poor customer support with UKG ready --- ### All in one best employee management tool - Overall rating: 5/5 - Reviewer: Tenequia L. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love it. It keeps track of employees time, pto , off requests, and also stores all documents that were signed at the beginning of job is also in the Paycor app. All in one. Staff also can click in and out on the app as well #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Paycor is super easy to use. We use this to keep track of all employees time. It’s very affective to accurately keep track of staff members time #### Cons Well I really don’t have any complaints. I like the simplicity of it and it’s your all in one employee management. Wish all employers used this !! Anything u need to know about your job can be found in this app #### Reasons for switching to Paycor I ended up switching jobs to help along with my business and increase income. --- ### Affordable, but Falling Behind - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, our experience with Paycor has been mixed. While it meets basic HR needs at a lower price point, it lacks the strategic tools, reporting depth, and innovation necessary to support a growing or forward-thinking organization. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Paycor offers a fairly affordable HRIS option for small to mid-sized companies. You get a decent amount of features for the cost, including payroll, onboarding, and basic analytics, making it a budget-friendly system. #### Cons The platform lacks innovation and feels outdated compared to competitors. Support response times can be inconsistent, and product updates often lag behind industry standards. You often get the sense they are playing catch-up. #### Reasons for choosing Paycor price was the primary driver for the modules you received #### Reasons for switching to Paycor lack of service and innovation was the deathnail with this vendor --- ### Good, but not good enough - Overall rating: 4/5 - Reviewer: Dawn L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, we were mostly pleased with Paycor, however, when there was no accountability after several errors, we decided to move to a new payroll vendor. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Paycor was user-friendly and intuitive. It made processing payroll easy. Employees also enjoyed Paycor because of its ease of use. #### Cons When there were errors or omissions in payroll, customer service was little to no help at all. We had missing contributions to our retirement vendor and Paycor never notified us. #### Reasons for choosing Paycor QuickBooks time did not have as many features as Paycor #### Reasons for switching to Paycor TimeClock Plus did not have as many features as Paycor --- ### Paycor Applicant Tracking, Payroll, and Scheduling - Overall rating: 4/5 - Reviewer: Shaq M. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Decent overall experience. There are areas of improvements to be had, but overall they are better than our legacy vendor Paycors #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Great user UX, Simple to use from a user perspective once a system is setup, Robust approvals and control systems. We use it for recruitment, onboarding, timekeeping, and payroll. #### Cons Onboarding was rough. Their team is stretched thin. Their support is inadequately trained. They provide inaccurate information, or don't know and you often times need to be escalated to level 2 support. #### Reasons for choosing Paycor Better price at that time and the sales team was better #### Reasons for switching to Paycor They were expensive and did not have half the functionalities --- ### HR / Accounting Manager - Overall rating: 4/5 - Reviewer: Katherine H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good but could use some improvements. Better customer service or more In person training would be so beneficial #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Many integration options and helps streamline processes. User friendly and easy to use mobile apps for both employees and managers #### Cons Getting customer service without submitting ticket. Hard to get new services to work with multi client set up #### Reasons for choosing Paycor Pricing and integration options. Liked that they were a local company hoping that that would mean more possibilities of hands on training #### Reasons for switching to Paycor ACA and pricing. It was right about the time the new reporting requirements came out. --- ### Disappointing Experience with Paycor - Overall rating: 1/5 - Reviewer: Belinda B. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Paycor has been very negative. The system is clunky, unintuitive, and not user-friendly, requiring significant workarounds for even basic HR functions. Customer support has been one of the worst aspects—delayed responses, limited expertise, and little accountability when issues arise. Reporting is especially poor, with limited customization, outdated formats, and a lack of real-time insights, making it difficult to extract meaningful data without heavy manual effort. Overall, the platform fell far short of what’s needed to support a growing and dynamic organization. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I can't really think of anything. I guess the payroll is pretty easy to process. #### Cons Terrible customer service, terrible implementation process, system is not as robust as they make it seem. Onboarding is the worst. #### Reasons for choosing Paycor Because it ties to our ERP system Epicor #### Reasons for switching to Paycor I made the switch from Heartland to Paycor because, on paper, it looked like a more robust and scalable solution. We were looking to consolidate systems, streamline performance management, and improve the overall employee experience. Paycor promised more customization, stronger reporting, and an all-in-one platform that could grow with us. Unfortunately, the reality didn’t match the sales pitch. The system is clunky and unintuitive, and the reporting capabilities are awful—limited, outdated, and difficult to work with. Customer support has been consistently unhelpful and slow to respond. Overall, the platform created more work than it solved, and I wouldn’t recommend it. --- ### HR Director - Overall rating: 5/5 - Reviewer: Rebecca J. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Amazing the team is top knotch and knows the product. Also it is amazing when everyone knows everyone. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer service in implementation, when I have a question, and the ability to get someone that is knowledgeable and Hernando my sales person. #### Cons Admin ability to use on Phone platform is the part I wish I had bc I can use and do my job at so many different mediums #### Reasons for switching to Paycor Their service and product is subpar in comparison --- ### Find something else - Overall rating: 1/5 - Reviewer: Josh L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Horrible. Worst HRIS or ATS I've ever used. Buggy, nothing works like it's supposed to. Also, fairly outdated, I used it 5 years ago and it was a much better tool then. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I cannot think of a single good thing about Paycor. I cannot think of a single good thing about Paycor. #### Cons The worst customer service of any software I've ever used. I really can't stress how bad it is. From call centers where people can't hear you and you can't hear them, to a sales rep named [sensitive content hidden] who refused to return calls and emails, basic issues takes weeks to resolve. #### Reasons for choosing Paycor Great customer service, but seemed like they were just reselling other people's products that they didn't control. #### Reasons for switching to Paycor Price and we weren't happy with ADP. As bad as ADP was, we would've gone back almost immediately. --- ### Paycor - unlocking the power - Overall rating: 4/5 - Reviewer: Micheal G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I’m still learning the system- but over all I’m neutral on Paycor as a whole. From time keeping to labor reporting - from recruitment to onboarding - it would be nice to have very clear procedures from Paycor to follow #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Employee management from start to finish. Seeing the lifecycle of a person from candidate to employee. #### Cons Lack of clarity on how to optimize the system. Training tools are not super helpful and report generation is a slough. A definition / glossary module would be nice. #### Reasons for switching to Paycor Driven by new ownership and the desire to intergrate scheduling w time clocks --- ### Paycor review - Overall rating: 3/5 - Reviewer: Crystal T. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. System overall works fine but if we do run into an issue, customer service us not easy to work with and has limited knowledge of their own product. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I would say the pros of Paycor include the value for money and also the ease of use. Compared to other systems, cost was reasonable for product provided. #### Cons The biggest concern would be customer service. If there is an issue it is difficult to get a knowledgeable rep to assist you. #### Reasons for choosing Paycor The main reason was all had similiar functionality and cost was a factor. #### Reasons for switching to Paycor The switch was made primarily due to cost. --- ### Basic but easy to use - Overall rating: 3/5 - Reviewer: Lindsey W. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It’s been okay, I would recommend to new companies just starting out. It’s affordable and gets the basic needs done. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Ease of use, sales person was responsive, it’s a good system for basic needs and everything is together- our benefits, talent and core #### Cons Customer service lacked knowledge and not a ton of customization, needs ability to be more customer friendly #### Reasons for choosing Paycor Affordable and ease of use and setup, solid #### Reasons for switching to Paycor Bad customer service, at that time we had one person who was never around --- ### Paycor is Just OK - Overall rating: 3/5 - Reviewer: Karen C. - Verified reviewer: Yes - Industry: Museums and Institutions - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Paycor is a decent HRIS system, but has a lot of flaws that you have to deal with. I have been using it for 2 years, and if I could go back and choose a different system, I would. In fact, we are already looking at replacing Paycor in a year or two. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros What I like about Paycor the most is the payroll processing piece. The grid is easy to work in, and the pre-post payroll reports are excellent. #### Cons The customer service is terrible. You have 3 options for support; call in, create a ticket, or chat online. All three are terrible. The reps usually don't understand the issue and just want to close the ticket as quickly as possible. If they send you a follow-up question, you have less than 24 hours to respond before they close the ticket with no resolution. #### Reasons for choosing Paycor Pricing was the only reason, and I wish we would have gone with Paylocity. #### Reasons for switching to Paycor Paycom was too expensive and their customer service was depleting. --- ### Worst System Ever - Overall rating: 1/5 - Reviewer: Stephanie S. - Verified reviewer: Yes - Industry: Human Resources - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Paycor has been extremely negative. What was marketed as a comprehensive, supportive payroll and HR solution has instead been a constant source of stress and inefficiency. Critical payroll issues take far too long to resolve, support is difficult to reach and often unhelpful, and there is little accountability once contracts are signed. Rather than streamlining HR and payroll processes, Paycor has required excessive time and effort to manage issues that should be simple. I would not choose this platform again. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Mostly easy to navigate. It's difficult to find positive things as this software has been nothing but a nightmare. #### Cons I’ve had an extremely disappointing experience with Paycor. Urgent payroll issues routinely take weeks to resolve, which is unacceptable when employees’ pay is on the line. Customer service is consistently poor, with long wait times just to speak to someone, and there are no dedicated account representatives to provide continuity or accountability. The onboarding process was inadequate, and the system was not set up correctly from the start. Once contracts are signed, support drops off significantly, leaving you to troubleshoot complex payroll and HR issues on your own. The platform is also not as robust as advertised. We were repeatedly told certain functions were possible, only to find out later that the system cannot actually support them. What is most frustrating is that when contacting support, it often feels like I understand the system better than the representatives assisting me. Any request, even basic ones, requires hours of follow ups, explanations, and escalations, and many issues still remain unresolved. If you choose Paycor, be prepared to spend at least five hours trying to fix problems that should be straightforward, with no guarantee they will be resolved. I would not recommend Paycor to any organization that values reliability, responsiveness, or accurate payroll processing. #### Reasons for switching to Paycor We needed an HRIS and QB did not have that. #### Vendor response Thank you for providing your detailed feedback. It's great to hear that you find Paycor user-friendly and effective in tracking time off. We're sorry to hear about the difficulties you experienced during the setup process and with our customer support. We will share your experience with the appropriate teams as we continue to strive toward ensuring all our customers receive top tier support. Replied February 2026 --- ### One Stop Shop - Overall rating: 5/5 - Reviewer: Vicki S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Paycor offers a one stop shop for all thing payroll and HR related. Platforms that handle not only payroll, recruiting, onboarding, benefits, but taxes and compliance as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ease of the BA Platform. Makes it easy to stay ahead of payroll, new hires, changes and / or terminations, benefits and compliance. #### Cons Leave tracking could be more intuitive, syncing with payroll to determine eligibility with automated reminder to follow up on necessary documents that include the Manager. --- ### Poor customer service - Overall rating: 1/5 - Reviewer: Diane C. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Experience is always a long wait over the phone for assistance. You will be on hold for fifteen minutes then get discontinued. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros There is not much that I can say that is positive. No one has time to have to continually call and ask for assistance. #### Cons The customer service is horrible. I am about ready to look for a different company to work with. A lot of the employees do not know their job so they cannot help. --- ### Beware! Shop Around! - Overall rating: 2/5 - Reviewer: Jennifer F. - Verified reviewer: Yes - Industry: Warehousing - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Not good at all. After we made the move to another HRIS, it was weeks and they reached out and said they noticed we had not processed payroll. We process payroll weekly. When trying to get the documents from our employee files, that was a process that could not be understood. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The customer service was less than good. The payroll portion was always an issue. It was not user-friendly. #### Cons Everything. There was nothing about the product or service that was good. From onboarding to HR & Payroll nothing wsa good. ## More reviews [Next reviews](https://www.softwareadvice.com/hr/paycor-perform-profile/reviews/?page=2) --- Paycor Reviews, Pros and Cons - 2026 Software Advice