All Payroll Mate Reviews

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Alyssa

Sports, 2-10 employees

Used monthly for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed February 2020

So Easy and Straightforward

Because individual packages for what you need, I wasn't forced into services I dont need and can make work on my own. That was really wonderful. We are a simple company https://www.fitandkick.com/

PROS

It is super easy to use. I am not a tax specialist or an accountant, and I got this thing set up and ready to go in an hour. I run a martial arts school and needed an inexpensive and easy way to make sure my employees got their W-2s and my 941 and 940 taxes were all in order . I hand write all the checks from my banks check book and literally just use the software and print statements for employees when they need them. Nothing complicated about it at all.

CONS

Nothing really. I do my accounting in quickbooks, so the fact they won't talk to eachother is a little frustrating, but not really anything to complain about.

Reasons for switching to Payroll Mate

Too expensive and complicated.

Dr Wes

Medical Practice, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2017

This one is the Best Payroll Program I've Ever Used. (period)

I used Quick payroll for many years until they got crazy complicated and expensive. The search for a new simplistic and easy program got me to Payroll Mate 5 years ago. Installed it, set up my company, put in my state and fed info and the info for each employee. BANG started writing checks. I eliminated payroll company fees, fees for my accountant and book keeper, inaccuracies, and I was able to go in and edit check and employee info and numbers as necessary. It keeps track of not only payroll but vacation time, bonuses, insurance reimbursements, and gives easy to call up summaries of payroll for individuals, and for the company, and quarterly and year end stuff for the accountant. Bang-what a concept! Simple, easy, complete, cost saving, and they have great customer service, and on the phone help. No tech support where everything you ask is repeated several times before you get an answer that takes an hour and doesn't solve your problem! So don't get angry cause you are frustrated with things in your life that aren't working and take it out on your software. Pay attention to the tutorial, and if you get stuck, stay calm, call the company and they will get you going with a smile. Have a great year!

PROS

Everything is great!

CONS

No Cons

Missy

Accounting, 2-10 employees

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed November 2022

Questionable Software

Not sure I trust the software. I downloaded the free trial version and wasn't even able to open it it told me that a copy of the free trial version was over and I needed to pay to view the file. I've never downloaded it before and was unable to even check out the program. I'm taking my system in to be checked for viruses because I don't trust that that software didn't do something to my machine. I did call customer support to get help and the lady on the phone was really nice but she did tell me to send an email to the technical support team as they've never had this happen before. I'm just trying to check out a product and if I'm already having to call tech support I'm just going to move on as it tells me what I'll be in for trying to use the product.

PROS

Nothing I could not use the Demo version

CONS

I could not use the Demo software it kept telling me a copy of the version was over and I had to pay to view it. I've never used it before. Couldn't even open it. I would not recommend trying this product you might get a virus or something downloaded to your system.

Janet

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2018

Payroll Mate makes payroll almost easy.

PROS

Payroll Mate is so easy to use. It is easy to set up. The reports are thorough. It is pretty much a no-frills program which makes it less complicated than some. There is a yearly fee - which gives you an entirely new program - but the transition is painless. The data from the previous year automatically transfers over so no new data input. The direct deposit function is great and easy to use too.

CONS

There are a few little things that I wish the software did. One of them is the ability to email check stubs to all of the employees at once when you are using direct deposit. Having to either print check stubs and distribute them or save each stub as a separate .pdf and email them individually kind of defeats the purpose of direct deposit.

Brenda

Construction, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2017

Wonderful software product

I have been using Payroll Mate for a few years in my business and other firms that I do payroll and 1099's for. What a wonderful product. The easiness of using the product is the best I have found. I have only had to call support a couple of times over this course of time and found them to be wonderful and of course get me up and running quickly. I would highly recommend to use this product. I wish more software would run this easy and accurately. A plus to this - just your annual fee and your done. No monthly fees to use their software. Highly recommend this product to businesses that have the responsibility of payroll. I give them an A+++.

PROS

No monthly fees, easiness of use. Even a lay person can learn this.

CONS

I have found that bringing it into Quickbooks is a little tricky. Since I'm experienced in payroll I just bring it into my Quickbooks ledger manual and it works great.

Darlene

Hospital & Health Care, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2017

Best option available

Payroll Mate is a wonderful option for processing payroll. Peachtree and QuickBooks are outrageously expensive and they force you to purchase ongoing supports when you do not need all of the supports they are making you purchase. Payroll Mate does not do that. You purchase what you need to use. The only step extra that I have to complete creates a general journal entry to transfer to my chart of accounts in my accounting software. One suggestion is to make so we can delete the income and tax categories that we do not use. Some of them are state specific and I do not live in your state. I do appreciate being able to build my own income and tax categories. I like to delete anything that is not in use to alleviate confusion.

PROS

It is not dependent upon a monthly package charge and it isn't expensive.

CONS

That you can't delete the pre-loaded income and tax categories that are not needed.

Pam

Accounting, 1 employee

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2017

Payroll Mate

We have used the Payroll Mate software since 2009. It is very user friendly, the customer support is great to work with, it is easy to create the needed forms and easy to submit the required information. We highly recommend the Payroll Mate Software.

PROS

It is user friendly.

CONS

The toolbar does not always stay visible. When you click on edit it may be the wrong edit button if you are not paying attention.

Shawn

Telecommunications, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2017

Consistently excellent

I have been in business since 1993, and all that time I did payroll by hand. In 2014 I decided to check on using a program. I looked at several different ones and decided I liked the layout for Payroll Mate. Have been using it ever since. It was easy to get started and programming in the company and employee information was a snap. Updating each year is also no problem. Just order and when the email comes in, you're good to go. Would recommend to any small business.

PROS

Ease of use, input employee information is easy to understand, changes not hard.

CONS

My insurance does an audit in May so I have to pull reports for May-December of one year and then Jan-April of the next year and add the figures together. Would be nice if the years could mesh.

Blanca

Accounting, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2017

Efficiently and Conveniently

I consider this tool as an asset to my business and it covers all of my business needs, I recommend this tool to business colleagues and I definitely is an excellent easy to use tool. goes by the name real tax tool.

PROS

easy to order, easy to download, easy to input information, easy to create more needs. and easy to keep safe.

brian

Verified reviewer

Health, Wellness and Fitness, 2-10 employees

Used weekly for less than 6 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed January 2023

Horrible / no customer service to talk to. all chat based with rude techs, horrible experience

will be asking for a refund for the direct deposit option. this company does not process a payroll. they only generate a file

PROS

none. waste of money, horrible value and does not do what is needed

CONS

no customer service. employees are not educated on the software

Reason for choosing Payroll Mate

looked simple and easy to use

PEDRO

Accounting, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2017

Great tool and great price

easy payroll preparation and manage more clients.

PROS

Easy to use and good reports for clients information. Also easy to pay 941 and 940 tax returns. In general this is a great payroll software that satisfy small business needs

CONS

have to be purchases every instead of paying a fee for updating the current software and version..jut need to add more years to the current calendar.

Josh

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2017

Simple, but gets the job done

PROS

The most important thing about this program is that it works. I have used a few other payroll programs in the past that do calculations incorrectly or create reports that contradict each other, but this program does everything the way it is supposed to.

CONS

Very basic layout and the somewhat clunky workflow often gives me headaches, but they are applying updates fairly regularly that fix a functional problem every few weeks.

Steve

Hospital & Health Care, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2017

Payroll Mate Software

I have used this software for 4 years now,It never fails to deliver. It is easy to use and is quick and simple. For someone who owns a small business it simply can't be beat.S

PROS

Quick , simple, easy to use.

CONS

It could use a category for split wages. EX- an employee that works two jobs for our company but at 2 different wages. As it is I now have to cut her 2 checks.

Joelle

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2017

Full functioning payroll with a great price

PROS

The software is so easy to use and is full functioning. We are a small business and have no problems using this software.

CONS

I do have to integrate the information into Quickbooks, which is time consuming. If it were a smoother process I would be ecstatic.

Robin

Accounting, 1 employee

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed February 2017

Payroll Mate

I've been using Payroll Mate for about four years now. For one fixed price you can run as many company payrolls as you want. You can add features like W2 reporting, direct deposit etc. It's a very good product for the price.

PROS

The price is great.

CONS

It's not very modern. Not cloud based.

Jodie

Hospital & Health Care, 1 employee

Used monthly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2017

Solid product for the novice

Small personal services corporation with 1 employee. I am not a bookkeeper by trade. This software has UP front set up times which took me about an hour to figure out and input. After set up- I run my monthly payroll by get this.... entering hours worked!!!! Presto. Then I just need to upload tax payments to my state and EFTPS and write a check for a 401k contribution. This is not an invoice system. This does not link to bank accounts. This simply calculates out your payroll correctly. I tried a Quicken program in the past and it was too difficult. Never balanced out right and always had problems. Payroll Mate is simple! My accountant turned me onto it!

PROS

Ease of use

CONS

It won't let me correct an error after I hit enter....

James

Accounting, 1 employee

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed March 2017

Export to Quickbooks

The only issue I have is the export to Quickbooks for my clients. I have never been able to get it to do what it claims it will do, the video tutorials are not very helpful with this, and the customer service doesn't know either.

PROS

It is simple to use.

CONS

Quickbooks export

Paul

Retail, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY