All Payroll Mate Reviews
1-25 of 129 Reviews
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Brenda
Construction, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2017
Wonderful software product
I have been using Payroll Mate for a few years in my business and other firms that I do payroll and 1099's for. What a wonderful product. The easiness of using the product is the best I have found. I have only had to call support a couple of times over this course of time and found them to be wonderful and of course get me up and running quickly. I would highly recommend to use this product. I wish more software would run this easy and accurately. A plus to this - just your annual fee and your done. No monthly fees to use their software. Highly recommend this product to businesses that have the responsibility of payroll. I give them an A+++.
PROSNo monthly fees, easiness of use. Even a lay person can learn this.
CONSI have found that bringing it into Quickbooks is a little tricky. Since I'm experienced in payroll I just bring it into my Quickbooks ledger manual and it works great.
Janet
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
Payroll Mate makes payroll almost easy.
Payroll Mate is so easy to use. It is easy to set up. The reports are thorough. It is pretty much a no-frills program which makes it less complicated than some. There is a yearly fee - which gives you an entirely new program - but the transition is painless. The data from the previous year automatically transfers over so no new data input. The direct deposit function is great and easy to use too.
CONSThere are a few little things that I wish the software did. One of them is the ability to email check stubs to all of the employees at once when you are using direct deposit. Having to either print check stubs and distribute them or save each stub as a separate .pdf and email them individually kind of defeats the purpose of direct deposit.
James
Management Consulting, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed January 2021
Poor customer serivce. Will not buy again.
I used Payroll Mate from 2013-2017. This is a great value for the money. I was able to run multiple companies without purchasing additional licenses. The software meets needs of small businesses who have a basic payroll.
CONSThe customer service was poor, and for this reason I will not buy this software again. It was very difficult to get a competent response when there was a problem. I've worked with many different payroll software companies (ADP, Paycom, QuickBooks, Patriot), and I would rate all of them better than Payroll Mate.
Reason for choosing Payroll Mate
I chose Payroll Mate because of cost... and it was a mistake.
Vendor Response
This review was initiated by a user who was paid with a gift card by Capterra in order to submit a review. Why did this user utilize Payroll Mate from 2013 to 2017 if the software did not fit his needs? Why did this user submit a review 4 years after he stopped using Payroll Mate?
Replied May 2021
Darlene
Hospital & Health Care, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2017
Best option available
Payroll Mate is a wonderful option for processing payroll. Peachtree and QuickBooks are outrageously expensive and they force you to purchase ongoing supports when you do not need all of the supports they are making you purchase. Payroll Mate does not do that. You purchase what you need to use. The only step extra that I have to complete creates a general journal entry to transfer to my chart of accounts in my accounting software. One suggestion is to make so we can delete the income and tax categories that we do not use. Some of them are state specific and I do not live in your state. I do appreciate being able to build my own income and tax categories. I like to delete anything that is not in use to alleviate confusion.
PROSIt is not dependent upon a monthly package charge and it isn't expensive.
CONSThat you can't delete the pre-loaded income and tax categories that are not needed.
Pam
Accounting, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
Payroll Mate
We have used the Payroll Mate software since 2009. It is very user friendly, the customer support is great to work with, it is easy to create the needed forms and easy to submit the required information. We highly recommend the Payroll Mate Software.
PROSIt is user friendly.
CONSThe toolbar does not always stay visible. When you click on edit it may be the wrong edit button if you are not paying attention.
Shawn
Telecommunications, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
Consistently excellent
I have been in business since 1993, and all that time I did payroll by hand. In 2014 I decided to check on using a program. I looked at several different ones and decided I liked the layout for Payroll Mate. Have been using it ever since. It was easy to get started and programming in the company and employee information was a snap. Updating each year is also no problem. Just order and when the email comes in, you're good to go. Would recommend to any small business.
PROSEase of use, input employee information is easy to understand, changes not hard.
CONSMy insurance does an audit in May so I have to pull reports for May-December of one year and then Jan-April of the next year and add the figures together. Would be nice if the years could mesh.
Blanca
Accounting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
Efficiently and Conveniently
I consider this tool as an asset to my business and it covers all of my business needs, I recommend this tool to business colleagues and I definitely is an excellent easy to use tool. goes by the name real tax tool.
PROSeasy to order, easy to download, easy to input information, easy to create more needs. and easy to keep safe.
Karen
Legal Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
My Payroll Mate Experience
When our previous payroll software company quit doing business, I felt a little lost. I wasn't sure at first how to go about finding another company. It is hard to know when looking at something on the internet how reliable the company is, how accurate the software is, and how dependable the service and support will be. I finally was able to research three different companies and quickly settled on Payroll Mate. It was easy to use and easy to understand. My initial questions concerning setup, etc., were answered quickly and politely. The software is also easy to upgrade each year. Best of all, I haven't had any accounting problems due to the software that would anger the IRS! I will continue to use Payroll Mate in future years and would recommend their company to others.
Mantas
Accounting, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2019
Using it on a weekly basis producing payslips
Have lot of functionalities and customised payslips
CONSCan be quite costly compared to other rivals
brian
Verified reviewer
Health, Wellness and Fitness, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2023
Horrible / no customer service to talk to. all chat based with rude techs, horrible experience
will be asking for a refund for the direct deposit option. this company does not process a payroll. they only generate a file
PROSnone. waste of money, horrible value and does not do what is needed
CONSno customer service. employees are not educated on the software
Reason for choosing Payroll Mate
looked simple and easy to use
PEDRO
Accounting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
Great tool and great price
easy payroll preparation and manage more clients.
PROSEasy to use and good reports for clients information. Also easy to pay 941 and 940 tax returns. In general this is a great payroll software that satisfy small business needs
CONShave to be purchases every instead of paying a fee for updating the current software and version..jut need to add more years to the current calendar.
Barbara
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2017
Very easy to use.
For a small church this works perfectly. Everything we need to keep up with 4-5 people. With option one everything for federal reporting.
James
Accounting, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
2
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed January 2022
10 year user
Was good until I asked for assistance with an issue.
PROSCost and easy to use. First time payroll service provider.
CONSI asked to increase the font size on the MICR checks. Employee couldn't with phone app. They told me they would refund my money and go elsewhere. I just asked them to increase the font. Would not recommend. They won't even respond to my inquiries now. Not professional all.
Delores
Law Practice
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2017
Easiest most effective Payroll Software I have ever used!
I have used various payroll software programs and this software is by far the best. I have been renewing for 3 years running. I do payroll for 4 companies and it does the job well!
PROSUser friendly. Easy Navigation and all inclusive.
CONSIf you want to change the date on the check, even via edit, you can't change it so you have to delete it and build a new check.
Betty
Philanthropy, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed May 2018
Great program for the money
I contacted customer service about the print problem, but no help.
PROSHandles payroll easily and makes printing tax forms without the dread. So easy to get set up and going.
CONSDoesn't print checks like expected. I'm using checks from Payroll Mate and was told they would print correctly.
Tammy
Accounting, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2017
very good experience
ease of use
PROSeasy of use for Federal taxes and checks. The ability to do direct deposit and still print check stubs for the employees.
CONSThe fact that the state of Michigan taxes are not supported. It would much easier to pay my payroll taxes through the program.
DENNIS
Accounting, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2017
Excellent for general payroll services
Ease of input of information and ability to edit payroll items. Reports are easy to read and understand.
CONSUnable to input or track items like dependant care deductions or employee benefits. These items are becoming important to todays clients.
Frances
Printing, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2017
Been using the program for 5 years. So easy to learn and my CPA really likes the reports.
It totally eliminate worrying about errors. The figures are always correct.
PROSEasy to use and can start out each new year with little time involved. I send my weekly payroll journal to our CPA in pdf form and they commented it just what they need.
Jim
Hospital & Health Care, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2017
Just began using this software program
The usual expected benefits except for a lengthier process time
PROSI like the fact that it is not an internet based process. This offers more company privacy for employee information, (names, addresses, SSN's) pay rates and other data.
CONSIn their list of features PM makes it sound as if each feature was included as they normally are in other payroll programs. But they are add-ons that require additional purchase. Kind of nickel and dimeing customers. But their worse feature is the requirement of processing one employee then returning to the screen to select the next employee. With 90 employees this is a very time consuming task. Surely with the technology PM has they could improve this feature.
Vendor Response
Hi Jim, thank you for taking the time to submit your review. To pay multiple employees at the same time (instead of one employee at a time), please navigate to the ¿Employees¿ screen and from the top toolbar click the ¿Pay Multiple Employees¿ button.
Replied August 2017
Don
Real Estate, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
Best Payroll Software for my Small Business - Easy to Use!
I have used this software for 5 years and can say it is very easy to use. The forms & reports are perfect for what I need. The interface is very intuitive for my business. I can easily process payroll checks, make bank deposits, file quarterly Form 941s and annual Form 940. I looked around at different options and this is the most cost effective and easy product I could find. I could be happier with the product and the support!
PROSGreat interface, easy to setup, easy to process payroll and keep ahead of the required quarterly and annual filings for my business.
CONSI do not have a issue or dislike for any piece of this software.
Don
Accounting, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2017
Great value for the money!
Great payroll software for small companies who need an inexpensive payroll solution. Easy to use with a wide variety of reports available.
PROSEase of use, great value for the money.
S
Consumer Goods, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed April 2017
Payroll Review
I would like it better if printing a batch of checks didn't require you to scroll through the calendar to pick the date.
PROSEase of use
CONSStated in comments section
Ronald
Transportation/Trucking/Railroad, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2017
Great Software
Easy to use makes payroll a breeze from printing checks to filing reports! Great to track employees performance and time off.
Gail
Recreational Facilities and Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
The Best Customer Friendly Payroll Software I have ever Used
I hated payroll before Payroll Mate. It is Easy to use. No $ per min. Support. Saves Time and Money
Kim
2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
Small Business
It is great not to have to spend 3 to 4 hundred dollars on Payroll software. I only have 3 employees and it helps us keep our overhead costs down. It works well importing payroll into QB.
PROSimports into QB
CONSn/a