All Performance Pro Reviews
1-25 of 184 Reviews
Sort by
Luis Carlos
Verified reviewer
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
A great tool to administrate HR systems and processes.
If you want a robust HR system I highly recommend it.
PROS- It gives multiple tools at low cost. - Support is quick, atent and solve every doub. - It has 360 appraisal option. - It's easy to use as a worker and as a manager.
CONS- It's very slow to load. - Interface looks old and you have to make a lot of clicks to get the things done.
Vendor Response
Hi Luis, We can¿t tell you how much we appreciate the positive feedback. We are happy to hear that you have found the software easy to use and provides a lot of value. Good news to come ¿ a user interface refresh is on the docket for 2019 that will enhance the look and improve the workflow. Please let us know if we can assist you in any other way to ensure we provide the best experience for you and your organization. All the best! The Performance Pro Family
Replied December 2018
Michael
Banking, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2019
Makes Employee Evaluations Easy!
Overall, if you are doing performance evaluations, I haven’t used a solution that was any easier Performance Pro. I can’t recommend it enough.
PROSDoing employee evaluations is never fun, whether you are using software, or plugging the info into a word doc. That being said, every so often software comes around that makes it a little easier. Performance Pro manages to do the impossible - it makes capturing info throughout the review period simple, tracking goals a breeze, and presenting the actual evaluation a snap. Plus it spell checks everything so you don’t have to play the “write in word and then copy and paste into the program you are using game.”
CONSSometimes, the interface can be a little clunky - finding certain features, if you don’t use them every day, can be a little challenging. But, in all fairness, this is a relatively minor quibble.
Vendor Response
Hi Michael, Thanks so much for the great feedback! We are so happy to hear our software was able to make the impossible happen for you in the world of performance management. If you are still having trouble finding certain features, please don't hesitate to connect with us using the Chat function within the software. We also have great Knowledge Base articles that can be accessed through the Support link. All the Best, The Performance Pro Family
Replied December 2019
Kim
Philanthropy, 1,001-5,000 employees
Used more than 2 years
OVERALL RATING:
3
EASE OF USE
2
FUNCTIONALITY
3
Reviewed April 2018
Performance Pro is a complex system but the placement of items is not very intuitive.
Performance Pros has the ability to set goals and track them quarterly. Employees can do a self-evaluation which then merges with the supervisors evaluation.
CONSWhere things are placed is not well thought out. Also it is weird that you don't have to "save" your work.
Jennifer
Management Consulting
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2015
Performance Pro - Making everyone's lives a little easier
Performance Pro eliminates most of the headaches that come with any type of Performance Management process. The goals in implementing an effective Performance Management process should be to make it an effective and efficient process. Performance Pro has been able to do this for us by streamlining the Performance Management and Performance Review process by offering a web based solution and eliminating the need for paper documents to support reviews, performance improvement plans, coaching forms, etc. Everything is offered and housed in one system and is completely customizable. Most systems that offer customization really mean that the system provider will customize it for you for a fee. What I found is that this can get extremely costly, and then you are reliant on the system provider for the simplest change. Performance Pro allows me to customize most elements of the Performance Review process and forms for free, and the system is completely user-friendly. There are a number of factors to select from, goals can be customized for specific positions and reviewed and evaluated periodically with employees throughout the year. If you are trying to sell this cost to your CEO, break it down; your administrative expenses will be reduced, and you should see an immediate return in that your goals and factors align directly with business objectives.
CONSThere is nothing that I necessarily do not like about the product. If anything, my wish would be that it would fully integrate with my HRIS system. But I heard that this is going to be happening quite soon!
Anonymous
11-50 employees
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
3
FUNCTIONALITY
3
Reviewed December 2018
Very Clunky
The overall concept of this product is great as it helps managers and employees track progress of goals throughout the year, etc.
CONSThis software is extremely clunky. My company has been using it for several years and every time I have to fill out new goals each year it takes me a good 30 min to figure out how to do it correctly and to notify my manager that he needs to go in and review my goals.
Vendor Response
Hi there, Thank you for your feedback. We are happy to hear the software is helpful with employee goal tracking throughout the year. It sounds like there are some issues when creating new goals year over year and we want to ensure that your experience with our software is both satisfying and as efficient as possible. To ensure this is happening, we would love to connect you with our support team. Give us a call so we can be sure to maximize your performance experience. All the best! The Performance Pro Family!
Replied December 2018
Anonymous
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2018
It facilitates the evaluation of employees and has an excellent customer service
The most interesting thing about this tool is that because it is customizable, it has the kindness to be able to align the company's objectives with the offered solutions. It greatly facilitates the evaluation of employee performance, is ideal for human resources personnel, has excellent customer service
CONSYour load sometimes becomes too slow which consumes a lot of resources of the computer, it also takes a while to locate in the pages that are needed because you have to press many clicks
Vendor Response
Thanks for your feedback about the application and so glad you are happy with it. The customization of Performance Pro is a great feature and one that doesn't get recognized too often. The customizable nature of it means that as your process changes and grows, Performance Pro can change and grow with you. Sounds like the load time might be causing you an issue. Performance Pro operates in a standard web browser so the load time isn't usually an issue. That being said, we know we have users with all sorts of connection speeds. Give us a call and let us see if we can diagnose that. Thanks!
Replied June 2018
noelis
Verified reviewer
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Excellent human resources program
Excellent to document and evaluate. The customer service is efficient and friendly.
PROSIt has the property to establish objectives and track them quarterly. Employees can do a self-assessment that is then combined with the evaluation of the supervisors.
CONSIt can be a bit confusing to use at first, but with training and support, it becomes easy to use quickly, it can be a bit slow to load
Vendor Response
Hi Noelis, Thanks for the 5 Star review! So happy to see you positively recognize the objective tracking and employee self-assessments. Glad to hear the training and support were beneficial during your on boarding. If we can do anything else to enhance your experience, please let us know. All the best, The Performance Pro Family
Replied December 2018
Anonymous
501-1,000 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2018
Staff Evaluation
With the software, human resource managers get the basis for yearly bonuses as the simply generate performance reports from the software and reward employees based on their performance.
PROSEmployees are able to appraise themselves independently during annual performance evaluations, this saves time and eliminates paper work .
CONSIt is a bit complicated for new users due to the several features
Vendor Response
Hi There, Thank you so much for the feedback and we are happy to hear how the software has provided a resource to make performance management more efficient. It is also great to see that you are using the reporting system to reward employees based on their performance. For your new users, we have many resources within the system that we would love to review with you, please reach out to our support center so we can connect. All the best! The Performance Pro Family
Replied December 2018
Anonymous
51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2018
Great way to review your team
Both you and your supervisor can grade you on your goals and include comments.
CONSIts not as easy flowing, you have to learn to find the things but its a great product.
Vendor Response
Hi there, We cannot tell you how much we appreciate the positive feedback. So happy you enjoy the goal features within our Performance Pro application. Sounds like the flow was a little difficult. We want to ensure you have an efficient and effective tool to manage your people strategies. We would love to find out more about your use of the application and how we can best support this. Please reach out to us and tell us how we can connect with you. All the best! The Performance Pro Family
Replied December 2018
Alejandro
Verified reviewer
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2018
Great perfomance management software
It is a powerful software, easy to use that allows you to evaluate the performance of the professionals based on the company's goal, offering simple and effective practices to the employees from an automated system, it also provides activity dashboards, customizable templates according to the requirements of the company and automated email reminders
CONSIt is a little bit slow to load, but I think is still a good alternative, If theres is an issue, you just have to contact customer service and they will assist you
Vendor Response
Hi Alejandro, Thanks for leaving your thoughts about Performance Pro. We're glad you think it is great! Reach out to us if there is something we can do to support you. We're always working on new exciting things. Thanks!
Replied May 2018
Mary
Non-Profit Organization Management, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2016
Phenomenal Customer Service
Customer service combined with simplicity makes this program a winner for our company. We are able to customize the system so that it meets our needs well. Customer service is always knowledgeable, courteous and anxious to problem solve.
PROSThe software itself is second to the customer service that comes with it. Best features: competency library and descriptions of what differing skill levels in a particular competency looks like. The elimination of paper reviews is wonderful - but most performance management software does. Again, the biggest plus is the no-wait customer service. Rarely do I ask a question that cannot be answered by eh first person who answers the phone.
CONSGraphically a bit tiresome. Also, inconsistencies within the system with regards to saving your work is not ideal. Video how-tos are not very good, nor do they cover many subjects.
Patricia
Accounting, 11-50 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2020
Great Service
This software is simple enough to learn and produces great reports that are easy to read and compare.
PROSThe reports are easy to read and compare to prior periods. I like to goal functions too. This really keeps each of us engaged in our own development as professionals.
CONSSometimes the streamline of preparing the review and performance competencies can be confusing. This could be a little easier to navigate. If you don't know what you are doing it is easy to not realize that you haven't properly submitted.
Donna
Financial Services, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2018
Easy to get used to!
No more paper!
PROSNo more paper for our organization!!! I love the electronic use of the system and ease of updates.
CONSAs with all system, there are things that I feel could improve, but for the most part it is a fantastic system! I would advise potential clients to stress the need for knowing exactly what your competencies should be and get them right the first time. This is very important to the most efficient set up of the system.
Becky
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Everything about Performance Pro has been 5 star, especially their customer support.
Evaluations are prompted to be timely, employee feedback is great. There is a library with many comments and ideas to use. Our management team loves the ease of evaluations and now they are more informative than previously.
Rick
Banking, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2016
Review from KEMBA Financial Credit Union
We have been with Performance Pro for quite a few years. Their client support team has always been friendly and quick to answer any questions. Over the years they have made enhancements to also fit our needs.
PROSEase of use. The performance appraisal process is clean and easy to use. Performance management issues can also be addressed easily using their notes options, pre-made templates, or uploading documents into their system.
CONSn/a
Robert
Management Consulting, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2017
Great product.
Overall this is a great product that will be helpful for those who want to stay on top of the there rehabilitation needs.
PROSEasy to navigate and the work specs are simple to understand. The specs are worded in laymen terms making it understandable.
CONSNot being able to link to another device without paying an additional fee and having the ability to email from the program.
Shannon
Management Consulting, 51-200 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Awesome program for HR
Very easy to use! Great for documenting, evaluations, etc. Not extremely expensive. Customer service is knowledgeable and friendly.
CONSThere really aren't any cons that I can think of. If there is ever an issue, you call customer service and it is taken care of right away so who can complain?!
Franklin
Banking, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2016
Solid Performance Review Package-customized to our needs
We converted from a sun setting product from another vendor. Import of employee data was easy and support was excellent.
PROSThe program is comprehensive but allows you to use only the feature you need. We did not want to use goals and other programs we looked at required them.
Rob
Chemicals, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2020
Performance pro
overall good experience.
PROSEasy to maneuver around. Once you get into the program, its very straight forward.
CONSHad a hard time finding where to start, but easy after that.
Jerry
Banking, 11-50 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2016
Performance Pro Review
We have used Performance Pro for several years and rely on it for our annual evaluations. It is easy to navigate.
PROSIt is easy to use.
CONSI think it is too dependent on subjective ratings and would like to see the ability to objectively determine scores.
Janelle
Banking, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2016
EXCELLENT customer service & very user friendly system!
Working with HRN is always a pleasure. They are incredible helpful and quick to respond every time. We have really appreciated all of their assistance, especially now that we are doing appraisals on a semi-annual basis.
Jose
Telecommunications, 51-200 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Helpful and easy
This software does what you expect it to do. Easy and comfortable.
PROSI found this software to be easy and concise.
CONSNo cons to considera bout this software at this point.
Amber
Banking, 501-1,000 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Love it!
I only use performance pro once a year but it has been an easy and smooth ride each year.
CONSI feel that some things could be better explanined.
Jared
Banking, 201-500 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Smart Solutions Manager
Very easy/quick to use.
PROSVery simple product to use. The system is easy to navigate.
CONSI do not have any cons to list for this software.
Jeanette
Government Administration, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2016
City of Washougal
I have been very pleased with the user friendliness of the product and the customer service that I have experienced when I have had issues.