Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
4.5 / 5
Functionality
4.5 / 5
Pros
"I like that it gives you generic wording. This helps especially if you get stuck. I like the spell check on it. I love that I don't have to save after each correction, factor or goal. "
"Accessibility and manageability. Great features. Good upgrades."
"I think the program is easy to navigate through and easy to use."
Cons
"Sometimes, the interface can be a little clunky - finding certain features, if you don’t use them every day, can be a little challenging. But, in all fairness, this is a relatively minor quibble. "
"Graphically a bit tiresome. Also, inconsistencies within the system with regards to saving your work is not ideal. Video how-tos are not very good, nor do they cover many subjects. "
"Nothing in particular. It can be a bit confusing to use at first, but with training and support it quickly becomes easy to use."
Performance Pro Reviews
Filter by:
November 2019

Faith from FinTech Innovation Lab
Company Size: 1,001-5,000 employees
Industry: Banking
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2019
It has taught us to have a clear and realistic purpose in performance management
From start we have worked with the support team and integration with our other platforms was simple. Now we can track performance of our employees, coach them on weaker areas and reward them on achievements, all these are done automatically with the system.
Pros
Performance management needs to have a purpose and that's what Performance pro is helping us to achieve in our organization. Mostly, it has helped us to integrate learning and performance so that we let our employees get coaching on tasks they have low performance on. We are also able to monetize performance and reward our employees accordingly. We are able to track our employees from check-in, tasks worked on, goal achievement, areas that need improvement and overall performance. In addition, this software has a beautiful user interface and it is easy to use as it also integrates very well with our other platforms including our accounting platform.
Cons
We have used performance pro for years and we have never been disappointed, the support team is just awesome as they worked with us from start up to now.
Reasons for Choosing Performance Pro
Performance pro has a very good support team and they focus on things that matter. It also integrates well with our other platforms.

Response from HR Performance Solutions
Replied November 2019
Hi Faith, Thank you so much for the great feedback and we are happy to hear how you are using the learning and performance management integration for employee coaching and development. We'd love to be able to check back in as you continue to use the integration and see how the strategy continues to contribute to creating your purpose. Sounds like the performance management processes are all done automatically now within the system, this is great and what we intend to provide for our clients! If you need any additional assistance or pointers, please feel free to connect with us. More exciting new features to come over the next few months! All the best! The Performance Pro Family
November 2020
ELSIE from UMe CREDIT UNION
Company Size: 11-50 employees
Industry: Banking
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
November 2020
Software Performance
I have been using this software for more years that I can count. It has improved throughout the years. It is easy to use, there's nothing complicated in it.
Pros
I like that it gives you generic wording. This helps especially if you get stuck. I like the spell check on it. I love that I don't have to save after each correction, factor or goal.
Cons
If I want to copy a goal comment (for example) from another performance review I have to go to that other person's review (of course) then it doesn't just take me to their review it takes me to the factors. If I'm on a particular goal then I switch to another person I want it to take me where I was on the previous persons review. It would be nice to have a comparison of what was written on each review so we don't have to flip back and forth.
November 2018
Robin from Cranemasters
Company Size: 201-500 employees
Industry: Railroad Manufacture
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
4.0
Functionality
3.0
November 2018
Good Use of Workflows
I stepped into the process mid stream and was able roll out the performance management program. It did take several hours of training with Performance Pro to understand the set up. The Performance Pro representative was very accommodating and key to the success of the roll out. I found that mid stream set up changes created down stream process complications that were not fully understood and explained. Year one went ok and we will implement process changes based on the roll out experience.
Pros
This software has workflow capability that can be used during the performance review process. It does make routing of performance reviews more efficient in that it sends emails to managers and employees during each stage of the process and makes the review available for edit and review at different stages. The software is very customizable. Implementation specialist was very attentive to our needs.
Cons
The set up of the software was extremely time consuming. Understanding what each of the custom fields does and how it impacts other processes is tough. There are several administrative manuals but I found that they were not updated with the newest software features. There are standard reports but they are not customizable and the software doesn't have the capability to adhoc reports.

Response from HR Performance Solutions
Replied December 2018
Hi Robin, Thanks for your feedback, we are happy to hear you enjoy the workflow capability and customization. These types of features in a performance management system help to support your organization as it changes and grows. It sounds like there were some bumps in the road rolling the program out as you stepped into the process mid-stream. As we are glad to see that one of our representatives was very accommodating and the key to a successful roll out, our goal is to ensure you have an efficient software program that continues to support your performance management culture. To ensure this is happening we'd love to talk to you more and review your needs as we go into 2019. Give us a call and let us know how we can help to support you. Thanks! The Performance Pro Family
November 2020
Patricia from BiggsKofford, P.C.
Company Size: 11-50 employees
Industry: Accounting
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
November 2020
Great Service
This software is simple enough to learn and produces great reports that are easy to read and compare.
Pros
The reports are easy to read and compare to prior periods. I like to goal functions too. This really keeps each of us engaged in our own development as professionals.
Cons
Sometimes the streamline of preparing the review and performance competencies can be confusing. This could be a little easier to navigate. If you don't know what you are doing it is easy to not realize that you haven't properly submitted.
November 2020
Danny from Altabank
Company Size: 501-1,000 employees
Industry: Banking
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
5.0
November 2020
Performance Pro is great for managing annual reviews
Overall experience with Performance Pro is a positive one. It is perfect for annual reviews between managers and employees to determine raises and bonuses. I have used it for the past 5 years and feel like it meets those needs.
Pros
Walking through the process of rating myself as employee was easy to do and allowed me to reflect on my status as an employee.
Cons
Even though I use this once a year, I always have to look around a little bit and try to remember where to start the evaluation process.
November 2020
Virginia from Interstate Credit Union
Company Size: 51-200 employees
Industry: Banking
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
November 2020
Good product.
I am satisfied. I am able to pull up past evals that were processed through Performance Pro and save these docs as PDF or view on the site.
Pros
As you learn how to navigate you can jump between employees to review appraisals or move to employee dashboard and view your own appraisal.
Cons
The navigation is sometimes confusing when looking for a previous appraisal or trying to get back to the appraisal you were working on.
November 2020
Ashton from Highpoint Community Bank
Company Size: 51-200 employees
Industry: Banking
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
Functionality
5.0
November 2020
Credit Analyst
Pros
I liked how we can use this throughout the year. It helps the team track our individual goals and has everyone reflect on them each quarter to track our progress.
Cons
Sometimes it was confusing on getting to your appraisal to evaluate your factors.
November 2020
Savannah from Family First FCU of NY
Company Size: 51-200 employees
Industry: Banking
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
November 2020
Performance Pro
Enjoy using this program annually.
Pros
Easy to use, user friendly with little to know errors.
Cons
The flow feature, to have a next option for one sequence of events to the next. Had to go back to the tree to get to next sequence.
November 2020
Rob from City of Grand Island
Company Size: 11-50 employees
Industry: Chemicals
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
November 2020
Performance pro
overall good experience.
Pros
Easy to maneuver around. Once you get into the program, its very straight forward.
Cons
Had a hard time finding where to start, but easy after that.
November 2020
Steve from Altabank
Company Size: 201-500 employees
Industry: Banking
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
November 2020
Performance Pro
Liked the tracking in goals and ability to make comments
Pros
The ease of using the program. It's speed and responsiveness.
Cons
Can't say, the overall experience was good.
August 2018
Alvaro from Maynilad Water Services, Inc.
Company Size: 1,001-5,000 employees
Industry: Utilities
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
2.0
Functionality
4.0
August 2018
Annual Fiscal Review is a breeze
Employees love rewards and performance bonuses. Managers need a tool to justify these. Performance Pro will help you come up with the workflow to set goals, monitor, and quickly access the progress and results via its powerful reporting tool.
Pros
Thanks to Performance Pro most of our performance appraisals and review are have been streamlined (some modules, automated), and the reporting tool has delivered a comprehensive and consistent report (so far) for the past 2 fiscal years we're at it. The major seasons in the year we use this is during the start, mid, and end of fiscal year. Our employees didn't really find it difficult to adjust to this software (coming from an internally developed app we had before). Among the features they loved is the fact that it allows the employees and managers to add goals, notes, and ratings are easy to input. Our appraisals are done in a timely manner, mostly because the update of the records has been made mandatory, and easy using this software. Transparency is also key to a good reception from our employees. The review process is clearly documented and are made transparent and easy to follow just by accessing their records and accompanying documentation.
Cons
Performance issues of the application are sometimes felt by (some) employees. We have yet to narrow down the cause (whether it is due to our devices or what). The UI doesn't help too much in this aspect since it looks a bit sluggish and with an outdated design. The customer support was a little lacking, either the one assigned to our ticket wasn't knowledgeable or our issues were not really given priority and much attention.

Response from HR Performance Solutions
Replied December 2018
Hi there, Thank you so much for the positive feedback. We are happy to hear that the software allowed you and your organization to streamline and automate your performance management process and support more transparency within your culture. Please let us know if employees are still experiencing issues with the application so we can help to track down the problem. Good news to come, a UI refresh is on the docket for 2019 so be on the lookout! All the best! The Performance Pro Family
February 2015
Jennifer from MCUL & Affiliates
Industry: Management Consulting
Time Used: Free Trial
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
February 2015
Performance Pro - Making everyone's lives a little easier
Pros
Performance Pro eliminates most of the headaches that come with any type of Performance Management process. The goals in implementing an effective Performance Management process should be to make it an effective and efficient process. Performance Pro has been able to do this for us by streamlining the Performance Management and Performance Review process by offering a web based solution and eliminating the need for paper documents to support reviews, performance improvement plans, coaching forms, etc. Everything is offered and housed in one system and is completely customizable. Most systems that offer customization really mean that the system provider will customize it for you for a fee. What I found is that this can get extremely costly, and then you are reliant on the system provider for the simplest change. Performance Pro allows me to customize most elements of the Performance Review process and forms for free, and the system is completely user-friendly. There are a number of factors to select from, goals can be customized for specific positions and reviewed and evaluated periodically with employees throughout the year. If you are trying to sell this cost to your CEO, break it down; your administrative expenses will be reduced, and you should see an immediate return in that your goals and factors align directly with business objectives.
Cons
There is nothing that I necessarily do not like about the product. If anything, my wish would be that it would fully integrate with my HRIS system. But I heard that this is going to be happening quite soon!
November 2019
Michael from Widget Financial
Company Size: 51-200 employees
Industry: Banking
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
November 2019
Makes Employee Evaluations Easy!
Overall, if you are doing performance evaluations, I haven’t used a solution that was any easier Performance Pro. I can’t recommend it enough.
Pros
Doing employee evaluations is never fun, whether you are using software, or plugging the info into a word doc. That being said, every so often software comes around that makes it a little easier. Performance Pro manages to do the impossible - it makes capturing info throughout the review period simple, tracking goals a breeze, and presenting the actual evaluation a snap. Plus it spell checks everything so you don’t have to play the “write in word and then copy and paste into the program you are using game.”
Cons
Sometimes, the interface can be a little clunky - finding certain features, if you don’t use them every day, can be a little challenging. But, in all fairness, this is a relatively minor quibble.

Response from HR Performance Solutions
Replied December 2019
Hi Michael, Thanks so much for the great feedback! We are so happy to hear our software was able to make the impossible happen for you in the world of performance management. If you are still having trouble finding certain features, please don't hesitate to connect with us using the Chat function within the software. We also have great Knowledge Base articles that can be accessed through the Support link. All the Best, The Performance Pro Family
June 2018

Zee from The App Solutions
Company Size: 11-50 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
June 2018
Great for IT (and other) project management
If you are looking for a straightforward instrument to visually manage the workflow of the tasks for your business project - it's a great one.
Pros
- customizable workflows for any kind of process - ability to add labels and epics to the tasks that make it more visual and easier to navigate - a plethora of available additional plugins for the JIRA workflows that allow doing pretty much anything with the tasks and boards
Cons
- a bit complicated for an average user (compared to Trello by the same company, Atlassian) - sometimes can be confusing when there are a couple of boards with the same tasks but one is Kanban and other is Scrum...

Response from HR Performance Solutions
Replied December 2018
Hi Zee, Thanks for the 5 Star review! So happy to hear you appreciate the customizable workflows. We have some new enhancements coming in 2019 that we think you will enjoy. We'll be excited to get your feedback. All the best, The Performance Pro Family
July 2016
Mary from CureSearch
Company Size: 11-50 employees
Industry: Non-Profit Organization Management
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
July 2016
Phenomenal Customer Service
Customer service combined with simplicity makes this program a winner for our company. We are able to customize the system so that it meets our needs well. Customer service is always knowledgeable, courteous and anxious to problem solve.
Pros
The software itself is second to the customer service that comes with it. Best features: competency library and descriptions of what differing skill levels in a particular competency looks like. The elimination of paper reviews is wonderful - but most performance management software does. Again, the biggest plus is the no-wait customer service. Rarely do I ask a question that cannot be answered by eh first person who answers the phone.
Cons
Graphically a bit tiresome. Also, inconsistencies within the system with regards to saving your work is not ideal. Video how-tos are not very good, nor do they cover many subjects.
June 2018

Yendi from PF Concepts, Inc.
Company Size: 11-50 employees
Industry: Hospital & Health Care
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2018
Great management system and user friendly!
This platform helped me perform my duties with effectiveness and with precise information.
Pros
This platform helps ease the workload in the HR role, very user friendly, no hassle in understanding how the platform works. Very efficient when generating reports. I had a situation with the platform once, so I had to contact customer service. They were very helpful and respectful, they definitely solved my problem. Overall, this platform, you can customized it and permits the employee to do their yearly appraisal.
Cons
Few times the notification haven't gone thru, so there has been a delay in the workload. This happened when there was an update available. So I guess that we needed to set the settings again back to how they were, but no big issue, it was resolved.

Response from HR Performance Solutions
Replied June 2018
Hi Yendi, Thanks so much for the 5-star review! So glad you're happy with Performance Pro. Looks like you haven't been using it that long. I think you are going to be really excited about some of the features we have coming. We'll keep you posted on them! Thanks again!
June 2018

Catherine from University of North Carolina Asheville
Company Size: 501-1,000 employees
Industry: Higher Education
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
2.0
Functionality
4.0
June 2018
Performing performance reviews for mid-year and yearly evaluations
Pros
I liked being able to create benchmarks, goals, initiatives for staff members and then being able to readily use those to rate the performance of that staff member. Keeping the reviews electronically from year to year eliminates the "lost" hard copy paperwork and accountability.
Cons
I think what seemed most troubling was being able to go back and make changes once items had been submitted. I sometimes found that process a little more difficult than maybe it should have been.

Response from HR Performance Solutions
Replied June 2018
Hi Catherine, Thanks for the feedback about Performance Pro. There are a lot of advantages to using the application and not "losing" last years review is certainly one of them. Another is that, since all of the historical reviews are kept in Performance Pro, you can use our unique analytics feature to find patters in behavior which can then be used to make better business decisions. You are right that we do have a process that keeps changes from being made to a review once it has been finalized and agreed upon by the manager and employee but there are simple ways around it. Give us a call and we'll walk you through it! Thanks for using Performance Pro!
July 2016
Belinda from Pen Air Federal Credit Union
Company Size: 201-500 employees
Industry: Banking
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
July 2016
Excellent Customer Service
Excellent customer service. Always helpful and eager to assist. Everyone is knowledgeable about the product and always kind. There are never any dumb questions.
Pros
Overall use of this software is good. Easy to navigate.
Cons
. I have been on a conference call regarding the performance application and would love to be able to set up more than 1 appraisal at time for an employee. When we have an employee promote the current manager has to complete the review then update all information and set up a second review for the promoted position. I then have to average the totals for a final score. This is very time consuming.
June 2016
Barbara from Sunswept Resorts
Company Size: 501-1,000 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2016
Extremely Please with Performance Pro and the excellent support offered
From the get go the programme was very easy to use. End users have also commented on its ease of navigation and functionality. The set up support was next to none that I've experienced. There was always someone will and able to assist. We are now in our sixth year of use and the support at and start and now has not waivered. Should I need assistance it is immediate. I don't have to wait 24 hrs in fact within the hour of my request someone gets back to me. This is incredible. Thank you!
Pros
It functionality. A lot of work has gone on at the back end to provide the end user ease of navigation. It is not complicated. Some of our managers are not internet savvy yet, they find the software very user friendly.
Cons
The fact that I cannot truly customise the system to operate within our appraisal cycle and make a global change or date set. So each appraisal has to be manually changed.
November 2016
Donna from Keesler Federal Credit Union
Company Size: 201-500 employees
Industry: Banking
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
November 2016
Performance Pro
Performance Pro is simple to use and it a great tool for all staff - management to frontline staff. We encourage all staff to use the program for goal setting and tracking as well as performance tracking. The ease of keeping notes and tracking performance is one of the best features. The notification system is a great tool when it comes to being reminded of performance evaluations that need to be completed.
Pros
All staff can use it with ease. Goals are easy to set up and track. Editing notes is simple and we really like the function to be able to share notes with others.
Cons
None at this time.
July 2016
Karen from Credit Union West
Company Size: 51-200 employees
Industry: Banking
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
July 2016
Executive Vice President
Overall very good program. Has a few enhancements needed to make it even better. Its a good solution for daily staff performance systems.
Pros
Accessibility and manageability. Great features. Good upgrades.
Cons
Small format when printing performance documents is horrible. Building forms is limited and still chunky. Would be nice to be able to attach documents (links) to actual performance forms instead of having to go to different area and find it. Routing process is still difficult. Having multiple appraisers is also difficult.
December 2018
Anonymous
Company Size: 11-50 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
3.0
Functionality
3.0
December 2018
Very Clunky
Pros
The overall concept of this product is great as it helps managers and employees track progress of goals throughout the year, etc.
Cons
This software is extremely clunky. My company has been using it for several years and every time I have to fill out new goals each year it takes me a good 30 min to figure out how to do it correctly and to notify my manager that he needs to go in and review my goals.

Response from HR Performance Solutions
Replied December 2018
Hi there, Thank you for your feedback. We are happy to hear the software is helpful with employee goal tracking throughout the year. It sounds like there are some issues when creating new goals year over year and we want to ensure that your experience with our software is both satisfying and as efficient as possible. To ensure this is happening, we would love to connect you with our support team. Give us a call so we can be sure to maximize your performance experience. All the best! The Performance Pro Family!
July 2016
Bob from Mobiloil Federal Credit Union
Company Size: 51-200 employees
Industry: Banking
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
3.0
Functionality
5.0
July 2016
Software makes performance Reviews a tolerable task every year.
I have used Performance Pro for all my Senior Management Team as well as for admin support for 7 years and find it to be a constantly improving and convenient, easy to use, method to accomplish the often arduous task of giving annual performance reviews in a consistent and interactive manner. I also find that in the right cultural environment, the device eliminates squabbling and claims of unfair or special treatment of staff. I hear no complaints in the use of the software. Especially true when combined with Compease and good salary administration.
Pros
The ease and consistency of entering actual goals and reporting on the accomplishment (or not) of those goals. The clarity it provides for the individual being evaluated. The inclusion of factors that fairly present the personal qualities needed in various senior management.
Cons
Nothing in particular. It can be a bit confusing to use at first, but with training and support it quickly becomes easy to use.
June 2019
Jane from KBree Solutions
Company Size: 51-200 employees
Industry: Civil Engineering
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
Functionality
5.0
June 2019
Review for Performance Pro
Performance Pro is indeed a useful software especially for the HR department. Also the customer service is very efficient and prompt.
Pros
With Performance Pro, it's 'goodbye' to usage of paper, and 'hello' to advanced technology, and the 'icing on the cake' is it's timely evaluations. It’s user-friendly and so simple to understand even by our junior staff.
Cons
It's cumbersome to ascertain performance pay increase by tracking completed evaluations due to the fact that it has to be done manually, instead of being notified when the evaluation process has been completed.

Response from HR Performance Solutions
Replied June 2019
Hi Jane, Thank you for taking the time to provide us feedback. We are happy to hear you appreciate how user-friendly and simple the system has been to use for you and your organization. Our goal is to ensure a positive user experience. We would love to find out more about your pay increase tracking process. Please connect your system administrator with our support team so we can learn more and enhance your user experience. Thanks again, The Performance Pro Family
February 2015
Jennifer from Michigan Credit Union League & Affiliates
Company Size: 51-200 employees
Time Used: Free Trial
Review Source: GetApp
February 2015
Performance Pro - Easy Peasy
Using Performance Pro truly promotes what every HR head would be looking for in streamlining the Performance Management and Performance Review process. Getting your organization to understand the importance of effective Performance Management is difficult enough, being able to offer and utilize a solution that gives everyone a web based tools to guide the process rather than restrict and dictate the process has been a nothing but a win-win for the employees and in meeting business results.
Pros
Performance Pro offers a web based solution and is incredibly user-friendly on both the administrator and end-user side. Everything to make the review or coaching process experience easy and efficient is offered right within the system. If customization is needed, you can actually do most if not all of it on your own and there is no additional charge.There are a number of factors to select from, goals can be customized for specific positions and reviewed and evaluated periodically with employees throughout the year. If you really break it down, your administrative expenses will be reduced and you should see an immediate return in that your goals and factors align directly with business objectives.
Cons
More of a wish list, I would love if the system integrated with our HRIS system, the good news, from what I heard it will be able to very shortly!!! :)
June 2016
Laura from Potlatch No 1 Federal Credit Union
Company Size: 201-500 employees
Industry: Banking
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
June 2016
Performance Pro has added a whole new level of professionalism to our employee appraisal process.
As a company, we struggled a bit with finding a performance tracking system that worked well with our culture, size and values. Performance Pro has definitely raised the level of our employee appraisal process.
Pros
The fact that the evaluations are electronic and therefore can follow the employee through their career at our company was an important feature for us. We use the program for our 60-day, 90-day and annual performance evaluations, and to house other employee documents such as our Employee Recognition Profiles.
Cons
The program does not notify HR staff when the evaluation is complete and signed by all of the required staff, so it is a manual process to track completed evaluations in order to process performance pay increases.
May 2018
Anna from E&E Manufacturing
Company Size: 201-500 employees
Industry: Automotive
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2018
Very great system and easy in use.
Pros
This software is very human friendly. The system is 100% customize. You can set up your own competencies and goals. System will help with development of your team. My Account Manager was very helpful.
Cons
You have to remember to update the system - new hires , terminations, people who moved between departments etc.

Response from HR Performance Solutions
Replied June 2018
Anna, Thanks for taking the time to leave your feedback about Performance Pro. So glad you gave it five out of five stars. You mention needing to remember to update it for new hires, etc.. Great news! Performance Pro can be easily integrated with your HRIS so you won't have to remember to make changes. Give us a call and we'll walk you through the process. Thanks again.
July 2015
Jennifer from Indianapolis Neighborhood Housing Partnership (INHP)
Industry: Philanthropy
Time Used: More than 2 years
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
July 2015
Ease of Use of Performance Pro
Pros
Performance Pro has been a great product for our organziation. Specificially, it meets the needs of our performance review process by being easy to use and flexible to change. It was important that the software that we chose could handle our 9 point rating scale, job specific competencies and work plan goals; Performance Pro delivered on all of these features.
Cons
I like it all. All of my interactions with Performance Pro including training, customer support and implementation have been good.
July 2017
Carole from DuGood Federal Credit Union
Company Size: 51-200 employees
Industry: Financial Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2017
Easy for managers and supervisors
Ease of use and tracking
Pros
Weekly Email notifications when review due until review completed. Note section for Supervisors and Mangers to add notes for great jobs and coaching's. Easy to set-up and assign factors and goals.
Cons
When employee changes job title goals do not change. Would like the downline to have more levels, currently set at 4.
December 2018
Alexandria from Mast- Jägermeister US (formally known as SFIC)
Company Size: 51-200 employees
Industry: Marketing and Advertising
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Functionality
3.0
December 2018
NOT Intuitive
Pros
This software prints your review information very concisely and neat for in person reviewing.
Cons
Not easy to use at all. I have used this software many times for performance reviews, and I constantly have to remind myself how to use it. There is a lack of logic on this site when it comes to adding goals.

Response from HR Performance Solutions
Replied December 2018
Hi Alexandria, Thank you for taking the time to provide us feedback. We are happy to hear you appreciate how concise the final review is prepared for in person assessment. Our goal is to ensure a positive user experience. We would love to find out more about your organizations use of the application for the review and goal assessment process. To ensure this happens, we will connect our support team with your system administrator. Thanks again, The Performance Pro Family
February 2018
Tony from Concentric
Company Size: 501-1,000 employees
Industry: Construction
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
February 2018
Performance Pro makes annual reviews fun and simple
This is an adaptable product to all levels of employee engagement and levels of management from clerical and teller to senior management and even the CEO. It provides a consistent palette on which to measure and manage performance expectations and results. When this product is combined with a great administration it eliminates the often acrimonious discussions about fairness and who gets what. It can be a bit confusing to use at first, but with training and support, it quickly becomes easy to use.
Pros
This product makes entering review consistent and easy. It is enjoyable talking to employees about actual goals since entering and reporting on their accomplishment those goals is so easy. The clarity that this product provides for the individual being evaluated to better understand how they actually did and the inclusion of factors that fairly present the personal qualities needed in various senior management. This is a great product to use for any size company that is looking for a performance review software. Great customer service!
June 2016
Martin from City of Paducah
Company Size: 201-500 employees
Industry: Government Administration
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
June 2016
Performance software
Overall a great experience. Ease of use. The ability to access from home or office. The design where the supervisor is not able to see the employee appraisal until after he or she has done their own. The ability to look back at previous appraisals. In conclusion, from all other software's on evaluations a excellent product.
Pros
Ease of navigation
Cons
N/A
June 2016
Trish from D.L. Evans Bank
Company Size: 201-500 employees
Industry: Banking
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
June 2016
Performance Pro Evaluation
We have always had great customer service when we have needed to call the support department for help! Everyone is always very kind, patient, and helpful!
Pros
I think the program is easy to navigate through and easy to use.
June 2016
Candice from U.S. Eagle Federal Credit Union
Company Size: 51-200 employees
Industry: Banking
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
June 2016
Performance Pro Review
I've used this system for almost two years and find it fairly user friendly, especially after the round of recent system updates/improvements. Our company will be migrating Compease to the online platform and we're excited for Performance Pro and Compease to "talk" to each other.
Pros
I like the template forms that are available, such as the Verbal Warning template and the Achievement template. The Notes section is useful also to record meetings and coaching sessions with employees.
Cons
It's been a little difficult to utilize the system for performance appraisals if an employee has several managers/positions throughout the review period. We had a lot of organizational movement last review period and some employees had three plus managers who needed to submit review information.
August 2016
Sue from Northeast Bank
Company Size: 51-200 employees
Industry: Banking
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2016
We are happy!
The supervisors love the comment coaching suggestions. It helps the thought process and to expand the comments.
Pros
Comment Coaching and the spell check
June 2018
Anonymous
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
June 2018
It facilitates the evaluation of employees and has an excellent customer service
Pros
The most interesting thing about this tool is that because it is customizable, it has the kindness to be able to align the company's objectives with the offered solutions. It greatly facilitates the evaluation of employee performance, is ideal for human resources personnel, has excellent customer service
Cons
Your load sometimes becomes too slow which consumes a lot of resources of the computer, it also takes a while to locate in the pages that are needed because you have to press many clicks

Response from HR Performance Solutions
Replied June 2018
Thanks for your feedback about the application and so glad you are happy with it. The customization of Performance Pro is a great feature and one that doesn't get recognized too often. The customizable nature of it means that as your process changes and grows, Performance Pro can change and grow with you. Sounds like the load time might be causing you an issue. Performance Pro operates in a standard web browser so the load time isn't usually an issue. That being said, we know we have users with all sorts of connection speeds. Give us a call and let us see if we can diagnose that. Thanks!
March 2018
Donna from First American
Company Size: 501-1,000 employees
Industry: Financial Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
March 2018
Easy to get used to!
No more paper!
Pros
No more paper for our organization!!! I love the electronic use of the system and ease of updates.
Cons
As with all system, there are things that I feel could improve, but for the most part it is a fantastic system! I would advise potential clients to stress the need for knowing exactly what your competencies should be and get them right the first time. This is very important to the most efficient set up of the system.
June 2016
Heather from Hopewell Federal Credit Union
Company Size: 11-50 employees
Industry: Banking
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
June 2016
Review-Hopewell Federal
I have only used the product for about a year but find it very easy to use and fit the needs of our small credit union. The customer service has been top notch since the very beginning. There has never been a time that my question or issue has not been resolved.
Pros
Everything is very stream lined and easy to navigate. I also like that we can customize the product to fit with our credit union culture and lingo.
Cons
I would like to be able to see a history on the employee data screen. So if someone changed positions in between an appraisal cycle we could see the change and track it better.
March 2018
Becky from Class Act Federal Credit Union
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
Everything about Performance Pro has been 5 star, especially their customer support.
Pros
Evaluations are prompted to be timely, employee feedback is great. There is a library with many comments and ideas to use. Our management team loves the ease of evaluations and now they are more informative than previously.
August 2016
Rick from KEMBA Financial Credit Union
Company Size: 201-500 employees
Industry: Banking
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2016
Review from KEMBA Financial Credit Union
We have been with Performance Pro for quite a few years. Their client support team has always been friendly and quick to answer any questions. Over the years they have made enhancements to also fit our needs.
Pros
Ease of use. The performance appraisal process is clean and easy to use. Performance management issues can also be addressed easily using their notes options, pre-made templates, or uploading documents into their system.
Cons
n/a
July 2018

Luis Carlos from The Kraft Heinz Company
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2018
A great tool to administrate HR systems and processes.
If you want a robust HR system I highly recommend it.
Pros
- It gives multiple tools at low cost. - Support is quick, atent and solve every doub. - It has 360 appraisal option. - It's easy to use as a worker and as a manager.
Cons
- It's very slow to load. - Interface looks old and you have to make a lot of clicks to get the things done.

Response from HR Performance Solutions
Replied December 2018
Hi Luis, We can¿t tell you how much we appreciate the positive feedback. We are happy to hear that you have found the software easy to use and provides a lot of value. Good news to come ¿ a user interface refresh is on the docket for 2019 that will enhance the look and improve the workflow. Please let us know if we can assist you in any other way to ensure we provide the best experience for you and your organization. All the best! The Performance Pro Family
November 2017
Peggy from Red Rocks Credit Union
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2017
Phenomenal - brought clarity, consistency and transparency to our performance management efforts.
Pros
Allows for performance management to truly be a collaborative process between employee and manager. Also, provides for a meaningful way to track goals and job competencies for a full performance picture. Allows employees to see their profile and related uploaded documents at any time. Lastly, the ability to create 'Forms' for internal use is awesome - sends, collects signatures, and stores for historical reference.
Cons
Would love to eventually see Compease and Performance Pro fully merged so just one sign-on. Right now each have a separate application - if combined, or at least the ability to move from one to another embedded in the application, that would be wonderful!
July 2016
A from CPI
Company Size: 1,001-5,000 employees
Industry: Consumer Goods
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
July 2016
Good system with great customization options
I have used this software for a number of years, with varying options enabled. It has served me well over the years.
Pros
Intuitive for managers to use Fully customisable Very versatile
Cons
Could do with ability to write own reports
August 2017
Robert from AMR Home Solution and Consulting
Company Size: 1 employee
Industry: Management Consulting
Time Used: More than 2 years
Review Source
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
August 2017
Great product.
Overall this is a great product that will be helpful for those who want to stay on top of the there rehabilitation needs.
Pros
Easy to navigate and the work specs are simple to understand. The specs are worded in laymen terms making it understandable.
Cons
Not being able to link to another device without paying an additional fee and having the ability to email from the program.
June 2018

noelis from Arts and Crafts
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2018
Excellent human resources program
Excellent to document and evaluate. The customer service is efficient and friendly.
Pros
It has the property to establish objectives and track them quarterly. Employees can do a self-assessment that is then combined with the evaluation of the supervisors.
Cons
It can be a bit confusing to use at first, but with training and support, it becomes easy to use quickly, it can be a bit slow to load

Response from HR Performance Solutions
Replied December 2018
Hi Noelis, Thanks for the 5 Star review! So happy to see you positively recognize the objective tracking and employee self-assessments. Glad to hear the training and support were beneficial during your on boarding. If we can do anything else to enhance your experience, please let us know. All the best, The Performance Pro Family
January 2017
Lori from Arsenal CU
Company Size: 51-200 employees
Industry: Banking
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
January 2017
Excellent Review Software
For a small business, Performance Pro is a great tool. It allowed us to standardize our process and utilize an easy system for implementing a review system. It offers a routing tool, easy system set-up, easy to change factors and goals. Highly recommend for small businesses.
Pros
Routing, formalization
Cons
Navigation at times can be confusing
June 2015
Nancy from Willard Z. Maughan MD
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
June 2015
I have introduced Performane Pro to two different businesses and love it.
Pros: information all in one place regarding the employees, employee user friendly, encourages conversation between employee and employer with the appraisals, versatile, and it allows the goals, employee handbook, and other important information to be accessible to the employees. I like the ease in which I have employee information at my finger tips. I also like the consistency of the forms that are available as well as job descriptions that are available to use and edit to make it consistent with the goals of different types of businesses. I do wish that pay, vacation, personal time, sick leave, and benefits were included with performance pro without having to buy another program. It would be nice to have it all inclusive in one program. I also know that some things are available in the program, but they are sometimes difficult to find without going through each tab. That is very time consuming. Because I am now in a small office I am not in Performance Pro every day. So I do think some areas could be a little more user friendly. Overall I do love Performance Pro.
July 2016
Brooke from Telco Community Credit Union
Company Size: 51-200 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2016
Benefits Manager
We are definitely fans of Performance Pro. Last year we tried to utilize a different product, and very shortly after we changed back to Performance Pro. There are still some things I am learning to do in Performance Pro. However, I like that whenever I reach out for assistance to correct something that it is quickly fixed, and I am provided with directions on how to fix it in the future myself if I wish to.
August 2016
Franklin from State National Bank
Company Size: 11-50 employees
Industry: Banking
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2016
Solid Performance Review Package-customized to our needs
We converted from a sun setting product from another vendor. Import of employee data was easy and support was excellent.
Pros
The program is comprehensive but allows you to use only the feature you need. We did not want to use goals and other programs we looked at required them.
July 2016
Christen from Mid-Atlantic Federal Credit Union
Company Size: 51-200 employees
Industry: Banking
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
5.0
Functionality
4.0
July 2016
Performance Pro Review
Overall experience with PP is good. I have been using this software for 9 years. If this can be integrated with Compease that would be even better.
Pros
Fairly easy to use, but setting up positions and factors does take some time to get used to.
Cons
Fairly easy to use, but setting up positions and factors does take some time to get used to. Reports section is also difficult to use and get what you want. For example, if I want to pull a report with all factors listed, it only produces a portion of the factors.
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