Performance Pro by HR Performance Solutions is a cloud-based performance appraisal solution for HR professionals. Performance Pro is customizable and allows users to align the solution with company’s strategic goals. The system can automate the entire process from ongoing check-ins to standard appraisals. It provides tool management features to administer simple and effective evaluations.

Performance Pro provides activity dashboards, customizable templates, writing assistance, and reporting. Behaviorally anchored rating scales measure competencies. The solution comes with pre-built templates for specific job titles, which can be modified as per the requirements. Management also has access to a library of resources for best practices for evaluating employees.

The multi-appraiser module allows different appraisers submit evaluations on a single employee. The electronic signature feature allows the process to be entirely paperless. Past appraisals are accessible, so they can be referenced later if needed. Support is provided via email and phone.

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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8



137 Reviews of Performance Pro

Overall rating

4.5 / 5 stars

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Verified Reviewer

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Not as robust as other solutions; however, reporting is great.

I'm happy with our rate of compliance since we have implemented this solution.

Pros

The reporting tools. We did not have that in our previous solution and this has been fantastic with helping us reach our goals for compliance within our organization.

Cons

Sometimes the user interface has issues and can be slow. It isn't necessarily as intuitive as I'd like it to be. Users sometimes complain about certain issues they didn't experience with our previous solution.

Review Source: Capterra

Alvaro from Maynilad Water Services, Inc.

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Annual Fiscal Review is a breeze

Employees love rewards and performance bonuses. Managers need a tool to justify these. Performance Pro will help you come up with the workflow to set goals, monitor, and quickly access the progress and results via its powerful reporting tool.

Pros

Thanks to Performance Pro most of our performance appraisals and review are have been streamlined (some modules, automated), and the reporting tool has delivered a comprehensive and consistent report (so far) for the past 2 fiscal years we're at it.

The major seasons in the year we use this is during the start, mid, and end of fiscal year. Our employees didn't really find it difficult to adjust to this software (coming from an internally developed app we had before). Among the features they loved is the fact that it allows the employees and managers to add goals, notes, and ratings are easy to input.

Our appraisals are done in a timely manner, mostly because the update of the records has been made mandatory, and easy using this software.

Transparency is also key to a good reception from our employees. The review process is clearly documented and are made transparent and easy to follow just by accessing their records and accompanying documentation.

Cons

Performance issues of the application are sometimes felt by (some) employees. We have yet to narrow down the cause (whether it is due to our devices or what). The UI doesn't help too much in this aspect since it looks a bit sluggish and with an outdated design.

The customer support was a little lacking, either the one assigned to our ticket wasn't knowledgeable or our issues were not really given priority and much attention.

Review Source: Capterra

Luis Carlos from The Kraft Heinz Company

Ease-of-use

Value for money

Customer support

Functionality

July 2018

A great tool to administrate HR systems and processes.

If you want a robust HR system I highly recommend it.

Pros

- It gives multiple tools at low cost.
- Support is quick, atent and solve every doub.
- It has 360 appraisal option.
- It's easy to use as a worker and as a manager.

Cons

- It's very slow to load.
- Interface looks old and you have to make a lot of clicks to get the things done.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

July 2018

I have used Performance Pro for Employee evaluations and it is just okay

Pros

I like that different appraisers can submit reviews on a single employee and past reviews are accessible.

Cons

I do not feel like the software is very intuitive and it takes a lot of navigating to get to to where you want to be.

Review Source: Capterra

Zee from The App Solutions

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Great for IT (and other) project management

If you are looking for a straightforward instrument to visually manage the workflow of the tasks for your business project - it's a great one.

Pros

- customizable workflows for any kind of process
- ability to add labels and epics to the tasks that make it more visual and easier to navigate
- a plethora of available additional plugins for the JIRA workflows that allow doing pretty much anything with the tasks and boards

Cons

- a bit complicated for an average user (compared to Trello by the same company, Atlassian)
- sometimes can be confusing when there are a couple of boards with the same tasks but one is Kanban and other is Scrum...

Review Source: Capterra

Lillia from Embrace Home Loans

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Nice Software!

Pros

I've tried many performance platforms for human resources and I really enjoy this one. It's easy to use and flexible with my needs.

Cons

I have not run into a con for Performance Pro since I've recently started using it. Looks like they have a great support line to help though.

Review Source: Capterra

noelis from Arts and Crafts

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Excellent human resources program

Excellent to document and evaluate. The customer service is efficient and friendly.

Pros

It has the property to establish objectives and track them quarterly. Employees can do a self-assessment that is then combined with the evaluation of the supervisors.

Cons

It can be a bit confusing to use at first, but with training and support, it becomes easy to use quickly, it can be a bit slow to load

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

June 2018

It facilitates the evaluation of employees and has an excellent customer service

Pros

The most interesting thing about this tool is that because it is customizable, it has the kindness to be able to align the company's objectives with the offered solutions. It greatly facilitates the evaluation of employee performance, is ideal for human resources personnel, has excellent customer service

Cons

Your load sometimes becomes too slow which consumes a lot of resources of the computer, it also takes a while to locate in the pages that are needed because you have to press many clicks

Review Source: Capterra

Response: HR Performance Solutions, HR Performance Solutions

June 2018

Thanks for your feedback about the application and so glad you are happy with it. The customization of Performance Pro is a great feature and one that doesn't get recognized too often. The customizable nature of it means that as your process changes and grows, Performance Pro can change and grow with you. Sounds like the load time might be causing you an issue. Performance Pro operates in a standard web browser so the load time isn't usually an issue. That being said, we know we have users with all sorts of connection speeds. Give us a call and let us see if we can diagnose that. Thanks!

Catherine from University of North Carolina Asheville

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Performing performance reviews for mid-year and yearly evaluations

Pros

I liked being able to create benchmarks, goals, initiatives for staff members and then being able to readily use those to rate the performance of that staff member. Keeping the reviews electronically from year to year eliminates the "lost" hard copy paperwork and accountability.

Cons

I think what seemed most troubling was being able to go back and make changes once items had been submitted. I sometimes found that process a little more difficult than maybe it should have been.

Review Source: Capterra

Response: HR Performance Solutions, HR Performance Solutions

June 2018

Hi Catherine, Thanks for the feedback about Performance Pro. There are a lot of advantages to using the application and not "losing" last years review is certainly one of them. Another is that, since all of the historical reviews are kept in Performance Pro, you can use our unique analytics feature to find patters in behavior which can then be used to make better business decisions. You are right that we do have a process that keeps changes from being made to a review once it has been finalized and agreed upon by the manager and employee but there are simple ways around it. Give us a call and we'll walk you through it! Thanks for using Performance Pro!

Yendi from PF Concepts, Inc.

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Great management system and user friendly!

This platform helped me perform my duties with effectiveness and with precise information.

Pros

This platform helps ease the workload in the HR role, very user friendly, no hassle in understanding how the platform works. Very efficient when generating reports. I had a situation with the platform once, so I had to contact customer service. They were very helpful and respectful, they definitely solved my problem. Overall, this platform, you can customized it and permits the employee to do their yearly appraisal.

Cons

Few times the notification haven't gone thru, so there has been a delay in the workload. This happened when there was an update available. So I guess that we needed to set the settings again back to how they were, but no big issue, it was resolved.

Review Source: Capterra

Response: HR Performance Solutions, HR Performance Solutions

June 2018

Hi Yendi, Thanks so much for the 5-star review! So glad you're happy with Performance Pro. Looks like you haven't been using it that long. I think you are going to be really excited about some of the features we have coming. We'll keep you posted on them! Thanks again!

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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Functionality

June 2018

Cumbersome to use and not entirely user intuitive

Pros

You can review goals from last year and automatically copy them to the current year to be evaluated.

Cons

The UI could be better by making it more intuitive for the user. Esthetically it is not the most pleasing either; me it looks like a no frills basic interface. Room for improvement here.

Review Source: Capterra

Response: HR Performance Solutions, HR Performance Solutions

June 2018

Hi there, Thanks for leaving us some feedback. So glad you like the goal features within Performance Pro. We'd love to find out more about your use of the application and how we can make using Performance Pro an even better experience for you. Will you reach out to us and tell us how we can get in touch with you? All the best! The Performance Pro Family.

Anna from E&E Manufacturing

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Very great system and easy in use.

Pros

This software is very human friendly. The system is 100% customize. You can set up your own competencies and goals. System will help with development of your team. My Account Manager was very helpful.

Cons

You have to remember to update the system - new hires , terminations, people who moved between departments etc.

Review Source: Capterra

Response: HR Performance Solutions, HR Performance Solutions

June 2018

Anna, Thanks for taking the time to leave your feedback about Performance Pro. So glad you gave it five out of five stars. You mention needing to remember to update it for new hires, etc.. Great news! Performance Pro can be easily integrated with your HRIS so you won't have to remember to make changes. Give us a call and we'll walk you through the process. Thanks again.

Carlos from confecciones wolf ve

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Allows an evaluation of employee performance promoting healthy competition within the team

Pros

What I like the most is customer service, very useful and patient. Also that allows to align individual objectives to employees with strategic initiatives, making sure they are aligned and committed to the company

Cons

Learning about changes in updates can be difficult to adapt, there have also been times when email notifications have not arrived

Review Source: Capterra

Response: HR Performance Solutions, HR Performance Solutions

June 2018

Hi Carlos, So glad you reported having great support. Our support team does a lot to make sure our clients get all of the care they need when they reach out. Thanks for taking the time to share your Performance Pro experience!

Alejandro from ADAGGIO'S

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Great perfomance management software

Pros

It is a powerful software, easy to use that allows you to evaluate the performance of the professionals based on the company's goal, offering simple and effective practices to the employees from an automated system, it also provides activity dashboards, customizable templates according to the requirements of the company and automated email reminders

Cons

It is a little bit slow to load, but I think is still a good alternative, If theres is an issue, you just have to contact customer service and they will assist you

Review Source: Capterra

Response: HR Performance Solutions, HR Performance Solutions

May 2018

Hi Alejandro, Thanks for leaving your thoughts about Performance Pro. We're glad you think it is great! Reach out to us if there is something we can do to support you. We're always working on new exciting things. Thanks!

LinkedIn icon
Verified Reviewer

Ease-of-use

Functionality

May 2018

Really poor UX

Pros

I like the fact that both parties (boss and subordinate) can sign off and comment as well as grade their own goals.

Cons

The software UX is terrible. It is not easy to follow or fin areas. It doesn't give you errors when you have something you haven't filled out, but instead is doesn't let you continue.

Review Source: Capterra

Response: HR Performance Solutions, HR Performance Solutions

June 2018

Hi there, Thanks for giving us some honest feedback. There are a few things that might help with the specific situation you've outlined. We'll be glad to walk you through them if you give us a call. Also, keep an eye out for some changes we are making to the flow of the application. We think you'll like it!

Paul from Anova Technical Services

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Not the easiest software to use..

It allowed me to make customizable reminders and emails to management.

Pros

It is definitely helpful for setting goals and tracking them. Every quarter, you can update and track. I also like the ability for documentation.

Cons

It is very complex, and it does not make you save which is weird in itself. The navigation is not self-explanatory.

Review Source: Capterra

ROSIE from ACCULYNX

Industry:  Software / Technology

Number of employees:  51-200 employees

Ease-of-use

Functionality

May 2018

Not an easy to use software

Horrible customer service support, horrible software.

Pros

Implementation team only, that's the only time everyone is very helpful...

Cons

After the implementation team there is NOTHING that I like about this software. It's not easy to use, and when I ask for help I get an email only.

Review Source

Kim from Ohio Living

Industry:  Non-Profit

Number of employees:  1,001-5,000 employees

Ease-of-use

Functionality

April 2018

Performance Pro is a complex system but the placement of items is not very intuitive.

Pros

Performance Pros has the ability to set goals and track them quarterly. Employees can do a self-evaluation which then merges with the supervisors evaluation.

Cons

Where things are placed is not well thought out. Also it is weird that you don't have to "save" your work.

Review Source

Shannon from TC Services

Industry:  Other Services

Number of employees:  51-200 employees

Ease-of-use

Customer support

Functionality

April 2018

Awesome program for HR

Pros

Very easy to use! Great for documenting, evaluations, etc. Not extremely expensive. Customer service is knowledgeable and friendly.

Cons

There really aren't any cons that I can think of. If there is ever an issue, you call customer service and it is taken care of right away so who can complain?!

Review Source

Amie from Elevate Home Health

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

The site is easy to use with some provided guidance and their customer service is the best ever!

Pros

I like that he software is easy to use by my staff for their evaluations and that it is incredibly customizable for our needs.

Cons

The system can be slow and delayed at times, which can make trying to mass edit at a quick pace somewhat difficult.

Review Source: Capterra

Displaying 1 - 20 of 137 reviews