Performance Pro by HR Performance Solutions is a cloud-based performance appraisal solution for HR professionals. Performance Pro is customizable and allows users to align the solution with company’s strategic goals. The system can automate the entire process from ongoing check-ins to standard appraisals. It provides tool management features to administer simple and effective evaluations.

Performance Pro provides activity dashboards, customizable templates, writing assistance, and reporting. Behaviorally anchored rating scales measure competencies. The solution comes with pre-built templates for specific job titles, which can be modified as per the requirements. Management also has access to a library of resources for best practices for evaluating employees.

The multi-appraiser module allows different appraisers submit evaluations on a single employee. The electronic signature feature allows the process to be entirely paperless. Past appraisals are accessible, so they can be referenced later if needed. Support is provided via email and phone.



142 Reviews of Performance Pro

Overall rating

4.49 / 5 stars

Filters:

Showing 1 - 20 of 142 reviews

December 2018

Alexandria from Mast- Jägermeister US (formally known as SFIC)

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

3 of 5

December 2018

NOT Intuitive

Pros

This software prints your review information very concisely and neat for in person reviewing.

Cons

Not easy to use at all. I have used this software many times for performance reviews, and I constantly have to remind myself how to use it. There is a lack of logic on this site when it comes to adding goals.

Response from HR Performance Solutions of HR Performance Solutions

Replied December 2018

Hi Alexandria, Thank you for taking the time to provide us feedback. We are happy to hear you appreciate how concise the final review is prepared for in person assessment. Our goal is to ensure a positive user experience. We would love to find out more about your organizations use of the application for the review and goal assessment process. To ensure this happens, we will connect our support team with your system administrator. Thanks again, The Performance Pro Family

December 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

Staff Evaluation

With the software, human resource managers get the basis for yearly bonuses as the simply generate performance reports from the software and reward employees based on their performance.

Pros

Employees are able to appraise themselves independently during annual performance evaluations, this saves time and eliminates paper work .

Cons

It is a bit complicated for new users due to the several features

Response from HR Performance Solutions of HR Performance Solutions

Replied December 2018

Hi There, Thank you so much for the feedback and we are happy to hear how the software has provided a resource to make performance management more efficient. It is also great to see that you are using the reporting system to reward employees based on their performance. For your new users, we have many resources within the system that we would love to review with you, please reach out to our support center so we can connect. All the best! The Performance Pro Family

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Functionality

3 of 5

December 2018

Very Clunky

Pros

The overall concept of this product is great as it helps managers and employees track progress of goals throughout the year, etc.

Cons

This software is extremely clunky. My company has been using it for several years and every time I have to fill out new goals each year it takes me a good 30 min to figure out how to do it correctly and to notify my manager that he needs to go in and review my goals.

Response from HR Performance Solutions of HR Performance Solutions

Replied December 2018

Hi there, Thank you for your feedback. We are happy to hear the software is helpful with employee goal tracking throughout the year. It sounds like there are some issues when creating new goals year over year and we want to ensure that your experience with our software is both satisfying and as efficient as possible. To ensure this is happening, we would love to connect you with our support team. Give us a call so we can be sure to maximize your performance experience. All the best! The Performance Pro Family!

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Great way to review your team

Pros

Both you and your supervisor can grade you on your goals and include comments.

Cons

Its not as easy flowing, you have to learn to find the things but its a great product.

Response from HR Performance Solutions of HR Performance Solutions

Replied December 2018

Hi there, We cannot tell you how much we appreciate the positive feedback. So happy you enjoy the goal features within our Performance Pro application. Sounds like the flow was a little difficult. We want to ensure you have an efficient and effective tool to manage your people strategies. We would love to find out more about your use of the application and how we can best support this. Please reach out to us and tell us how we can connect with you. All the best! The Performance Pro Family

November 2018

Robin from Cranemasters

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

November 2018

Good Use of Workflows

I stepped into the process mid stream and was able roll out the performance management program. It did take several hours of training with Performance Pro to understand the set up. The Performance Pro representative was very accommodating and key to the success of the roll out. I found that mid stream set up changes created down stream process complications that were not fully understood and explained. Year one went ok and we will implement process changes based on the roll out experience.

Pros

This software has workflow capability that can be used during the performance review process. It does make routing of performance reviews more efficient in that it sends emails to managers and employees during each stage of the process and makes the review available for edit and review at different stages. The software is very customizable. Implementation specialist was very attentive to our needs.

Cons

The set up of the software was extremely time consuming. Understanding what each of the custom fields does and how it impacts other processes is tough. There are several administrative manuals but I found that they were not updated with the newest software features. There are standard reports but they are not customizable and the software doesn't have the capability to adhoc reports.

Response from HR Performance Solutions of HR Performance Solutions

Replied December 2018

Hi Robin, Thanks for your feedback, we are happy to hear you enjoy the workflow capability and customization. These types of features in a performance management system help to support your organization as it changes and grows. It sounds like there were some bumps in the road rolling the program out as you stepped into the process mid-stream. As we are glad to see that one of our representatives was very accommodating and the key to a successful roll out, our goal is to ensure you have an efficient software program that continues to support your performance management culture. To ensure this is happening we'd love to talk to you more and review your needs as we go into 2019. Give us a call and let us know how we can help to support you. Thanks! The Performance Pro Family

September 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

2 of 5

September 2018

Not as robust as other solutions; however, reporting is great.

I'm happy with our rate of compliance since we have implemented this solution.

Pros

The reporting tools. We did not have that in our previous solution and this has been fantastic with helping us reach our goals for compliance within our organization.

Cons

Sometimes the user interface has issues and can be slow. It isn't necessarily as intuitive as I'd like it to be. Users sometimes complain about certain issues they didn't experience with our previous solution.

Response from HR Performance Solutions of HR Performance Solutions

Replied December 2018

Hi there, Thank you so much for taking the time to provide us feedback on our Performance Pro software. So happy you enjoy the reporting analytics provided within the application and even happier to hear how they have contributed to reaching your compliance goals! Sounds like you are experiencing some user interface issues and have ideas on how it could be more intuitive. We would love to find out more about your ideas and use of the application. Please reach out to us and tell us how we can connect with you. All the best! The Performance Pro Family

August 2018

Alvaro from Maynilad Water Services, Inc.

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

2 of 5

Functionality

4 of 5

August 2018

Annual Fiscal Review is a breeze

Employees love rewards and performance bonuses. Managers need a tool to justify these. Performance Pro will help you come up with the workflow to set goals, monitor, and quickly access the progress and results via its powerful reporting tool.

Pros

Thanks to Performance Pro most of our performance appraisals and review are have been streamlined (some modules, automated), and the reporting tool has delivered a comprehensive and consistent report (so far) for the past 2 fiscal years we're at it.

The major seasons in the year we use this is during the start, mid, and end of fiscal year. Our employees didn't really find it difficult to adjust to this software (coming from an internally developed app we had before). Among the features they loved is the fact that it allows the employees and managers to add goals, notes, and ratings are easy to input.

Our appraisals are done in a timely manner, mostly because the update of the records has been made mandatory, and easy using this software.

Transparency is also key to a good reception from our employees. The review process is clearly documented and are made transparent and easy to follow just by accessing their records and accompanying documentation.

Cons

Performance issues of the application are sometimes felt by (some) employees. We have yet to narrow down the cause (whether it is due to our devices or what). The UI doesn't help too much in this aspect since it looks a bit sluggish and with an outdated design.

The customer support was a little lacking, either the one assigned to our ticket wasn't knowledgeable or our issues were not really given priority and much attention.

Response from HR Performance Solutions of HR Performance Solutions

Replied December 2018

Hi there, Thank you so much for the positive feedback. We are happy to hear that the software allowed you and your organization to streamline and automate your performance management process and support more transparency within your culture. Please let us know if employees are still experiencing issues with the application so we can help to track down the problem. Good news to come, a UI refresh is on the docket for 2019 so be on the lookout! All the best! The Performance Pro Family

July 2018

Luis Carlos from The Kraft Heinz Company

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

A great tool to administrate HR systems and processes.

If you want a robust HR system I highly recommend it.

Pros

- It gives multiple tools at low cost.
- Support is quick, atent and solve every doub.
- It has 360 appraisal option.
- It's easy to use as a worker and as a manager.

Cons

- It's very slow to load.
- Interface looks old and you have to make a lot of clicks to get the things done.

Response from HR Performance Solutions of HR Performance Solutions

Replied December 2018

Hi Luis, We can¿t tell you how much we appreciate the positive feedback. We are happy to hear that you have found the software easy to use and provides a lot of value. Good news to come ¿ a user interface refresh is on the docket for 2019 that will enhance the look and improve the workflow. Please let us know if we can assist you in any other way to ensure we provide the best experience for you and your organization. All the best! The Performance Pro Family

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

July 2018

I have used Performance Pro for Employee evaluations and it is just okay

Pros

I like that different appraisers can submit reviews on a single employee and past reviews are accessible.

Cons

I do not feel like the software is very intuitive and it takes a lot of navigating to get to to where you want to be.

Response from HR Performance Solutions of HR Performance Solutions

Replied December 2018

Hi there, Thank you so much for taking the time to provide us feedback on our software. So happy you enjoy the ability to complete and access reviews. Sounds like you have ideas on how it could be more intuitive. We would love to find out more about your ideas and use of the application so we can ensure you have the most efficient workflow in place. Please reach out to us and tell us how we can connect with you. All the best! The Performance Pro Family

June 2018

Zee from The App Solutions

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2018

Great for IT (and other) project management

If you are looking for a straightforward instrument to visually manage the workflow of the tasks for your business project - it's a great one.

Pros

- customizable workflows for any kind of process
- ability to add labels and epics to the tasks that make it more visual and easier to navigate
- a plethora of available additional plugins for the JIRA workflows that allow doing pretty much anything with the tasks and boards

Cons

- a bit complicated for an average user (compared to Trello by the same company, Atlassian)
- sometimes can be confusing when there are a couple of boards with the same tasks but one is Kanban and other is Scrum...

Response from HR Performance Solutions of HR Performance Solutions

Replied December 2018

Hi Zee, Thanks for the 5 Star review! So happy to hear you appreciate the customizable workflows. We have some new enhancements coming in 2019 that we think you will enjoy. We'll be excited to get your feedback. All the best, The Performance Pro Family

June 2018

Lillia from Embrace Home Loans

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

June 2018

Nice Software!

Pros

I've tried many performance platforms for human resources and I really enjoy this one. It's easy to use and flexible with my needs.

Cons

I have not run into a con for Performance Pro since I've recently started using it. Looks like they have a great support line to help though.

Response from HR Performance Solutions of HR Performance Solutions

Replied December 2018

Hi Lillia, We appreciate the great feedback! So happy to hear you enjoy how easy the system is to use and how great our customer support is. We think our support team is pretty great too! We have some additional product enhancements coming out in 2019 that we think you will also enjoy and will look forward to your feedback. All the best, The Performance Pro Family

June 2018

noelis from Arts and Crafts

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Excellent human resources program

Excellent to document and evaluate. The customer service is efficient and friendly.

Pros

It has the property to establish objectives and track them quarterly. Employees can do a self-assessment that is then combined with the evaluation of the supervisors.

Cons

It can be a bit confusing to use at first, but with training and support, it becomes easy to use quickly, it can be a bit slow to load

Response from HR Performance Solutions of HR Performance Solutions

Replied December 2018

Hi Noelis, Thanks for the 5 Star review! So happy to see you positively recognize the objective tracking and employee self-assessments. Glad to hear the training and support were beneficial during your on boarding. If we can do anything else to enhance your experience, please let us know. All the best, The Performance Pro Family

June 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2018

It facilitates the evaluation of employees and has an excellent customer service

Pros

The most interesting thing about this tool is that because it is customizable, it has the kindness to be able to align the company's objectives with the offered solutions. It greatly facilitates the evaluation of employee performance, is ideal for human resources personnel, has excellent customer service

Cons

Your load sometimes becomes too slow which consumes a lot of resources of the computer, it also takes a while to locate in the pages that are needed because you have to press many clicks

Response from HR Performance Solutions of HR Performance Solutions

Replied June 2018

Thanks for your feedback about the application and so glad you are happy with it. The customization of Performance Pro is a great feature and one that doesn't get recognized too often. The customizable nature of it means that as your process changes and grows, Performance Pro can change and grow with you. Sounds like the load time might be causing you an issue. Performance Pro operates in a standard web browser so the load time isn't usually an issue. That being said, we know we have users with all sorts of connection speeds. Give us a call and let us see if we can diagnose that. Thanks!

June 2018

Catherine from University of North Carolina Asheville

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

2 of 5

Functionality

4 of 5

June 2018

Performing performance reviews for mid-year and yearly evaluations

Pros

I liked being able to create benchmarks, goals, initiatives for staff members and then being able to readily use those to rate the performance of that staff member. Keeping the reviews electronically from year to year eliminates the "lost" hard copy paperwork and accountability.

Cons

I think what seemed most troubling was being able to go back and make changes once items had been submitted. I sometimes found that process a little more difficult than maybe it should have been.

Response from HR Performance Solutions of HR Performance Solutions

Replied June 2018

Hi Catherine, Thanks for the feedback about Performance Pro. There are a lot of advantages to using the application and not "losing" last years review is certainly one of them. Another is that, since all of the historical reviews are kept in Performance Pro, you can use our unique analytics feature to find patters in behavior which can then be used to make better business decisions. You are right that we do have a process that keeps changes from being made to a review once it has been finalized and agreed upon by the manager and employee but there are simple ways around it. Give us a call and we'll walk you through it! Thanks for using Performance Pro!

June 2018

Yendi from PF Concepts, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Great management system and user friendly!

This platform helped me perform my duties with effectiveness and with precise information.

Pros

This platform helps ease the workload in the HR role, very user friendly, no hassle in understanding how the platform works. Very efficient when generating reports. I had a situation with the platform once, so I had to contact customer service. They were very helpful and respectful, they definitely solved my problem. Overall, this platform, you can customized it and permits the employee to do their yearly appraisal.

Cons

Few times the notification haven't gone thru, so there has been a delay in the workload. This happened when there was an update available. So I guess that we needed to set the settings again back to how they were, but no big issue, it was resolved.

Response from HR Performance Solutions of HR Performance Solutions

Replied June 2018

Hi Yendi, Thanks so much for the 5-star review! So glad you're happy with Performance Pro. Looks like you haven't been using it that long. I think you are going to be really excited about some of the features we have coming. We'll keep you posted on them! Thanks again!

June 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

3 of 5

June 2018

Cumbersome to use and not entirely user intuitive

Pros

You can review goals from last year and automatically copy them to the current year to be evaluated.

Cons

The UI could be better by making it more intuitive for the user. Esthetically it is not the most pleasing either; me it looks like a no frills basic interface. Room for improvement here.

Response from HR Performance Solutions of HR Performance Solutions

Replied June 2018

Hi there, Thanks for leaving us some feedback. So glad you like the goal features within Performance Pro. We'd love to find out more about your use of the application and how we can make using Performance Pro an even better experience for you. Will you reach out to us and tell us how we can get in touch with you? All the best! The Performance Pro Family.

May 2018

Anna from E&E Manufacturing

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Very great system and easy in use.

Pros

This software is very human friendly. The system is 100% customize. You can set up your own competencies and goals. System will help with development of your team. My Account Manager was very helpful.

Cons

You have to remember to update the system - new hires , terminations, people who moved between departments etc.

Response from HR Performance Solutions of HR Performance Solutions

Replied June 2018

Anna, Thanks for taking the time to leave your feedback about Performance Pro. So glad you gave it five out of five stars. You mention needing to remember to update it for new hires, etc.. Great news! Performance Pro can be easily integrated with your HRIS so you won't have to remember to make changes. Give us a call and we'll walk you through the process. Thanks again.

May 2018

Carlos from confecciones wolf ve

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Allows an evaluation of employee performance promoting healthy competition within the team

Pros

What I like the most is customer service, very useful and patient. Also that allows to align individual objectives to employees with strategic initiatives, making sure they are aligned and committed to the company

Cons

Learning about changes in updates can be difficult to adapt, there have also been times when email notifications have not arrived

Response from HR Performance Solutions of HR Performance Solutions

Replied June 2018

Hi Carlos, So glad you reported having great support. Our support team does a lot to make sure our clients get all of the care they need when they reach out. Thanks for taking the time to share your Performance Pro experience!

May 2018

Alejandro from ADAGGIO'S

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

Great perfomance management software

Pros

It is a powerful software, easy to use that allows you to evaluate the performance of the professionals based on the company's goal, offering simple and effective practices to the employees from an automated system, it also provides activity dashboards, customizable templates according to the requirements of the company and automated email reminders

Cons

It is a little bit slow to load, but I think is still a good alternative, If theres is an issue, you just have to contact customer service and they will assist you

Response from HR Performance Solutions of HR Performance Solutions

Replied May 2018

Hi Alejandro, Thanks for leaving your thoughts about Performance Pro. We're glad you think it is great! Reach out to us if there is something we can do to support you. We're always working on new exciting things. Thanks!

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

1 of 5

Functionality

3 of 5

May 2018

Really poor UX

Pros

I like the fact that both parties (boss and subordinate) can sign off and comment as well as grade their own goals.

Cons

The software UX is terrible. It is not easy to follow or fin areas. It doesn't give you errors when you have something you haven't filled out, but instead is doesn't let you continue.

Response from HR Performance Solutions of HR Performance Solutions

Replied June 2018

Hi there, Thanks for giving us some honest feedback. There are a few things that might help with the specific situation you've outlined. We'll be glad to walk you through them if you give us a call. Also, keep an eye out for some changes we are making to the flow of the application. We think you'll like it!