Easy to use, easy to set up and get going

The ease of importing hours, processing payroll (including through direct deposit), keep track of taxes, and processing annual W2s.

It was a bit more expensive than we would have liked to pay given that we are a small nonprofit.

If you have a simple payroll this is not a terrible product. If you have employees in multiple states, I would not recommend.

The integration with Quickbooks online was a key factor. It is also very easy to use once the setup is complete.

The customer service is non-existent. I have a client that uses the full service payroll, and if there is an error where Quickbooks is at fault, it is impossible to ever get them to pay for the error, they will admit the responsibility, but they will not pay for the responsibility. The customer service is tiered so you never speak to a decision maker even when the error is a significant dollar amount. I had this issue in two cases. 1. Quickbooks processed a duplicate payroll costing my client $15,000+ and despite full documentation that they were responsible, they would not pay for the error. 2. I set up a new client on full service payroll with employees in the state of Nevada. QB did not support filing one of the taxes required for the state. They did not disclose this and admitted that they did not disclose at the beginning nor did they prompt the client to file the return when it came due. Quickbooks did take responsibility for the error by admitting it, but they would not take responsibility for the taxes and penalties.

It's critical in any business to have your employees be able to depend on consistent and accurate pay. That's all they ask of their employer. I consider it my highest obligation to make sure and get this right for them.

Easy to use, flexibility of payperiods, handles tax deposits and most quarterly reports, reporting is customizable so I can do research and troubleshooting whenever needed.

So far I haven't found anything I don't like. If I ever have a stumbling block, it's answered by contacting customer service.

Compared to doing this process manually, QuickBooks payroll is amazing and easy to use. It requires very little staff time as well.

I like that you can essentially automate everything from payroll runs to filings and payments. Once the client and employees are setup within Payroll, the only work I have to do is review everything every month and save copies of returns to provide to my clients.

The setup process can be a little confusing/ time consuming at first. However, once you go through 1-2 iterations, it is a pretty straightforward process.

Very simple product to use. The setup was very easy and guided .

The ease of just inputting the hours and it calculating everything else makes this a great product.

I feel that it doesn't calculate the sick mandated sick time correctly

Overall, it's been great for our company. As mentioned above, their customer service needs some help. Other than that, their payroll service has helped a tremendously, in keeping track of everything needed to comply to State and Federal filing and tax deadlines. I would recommended it as a tool to help ease the work for your payroll person in the office.

I like the ease of the payroll service. We have a small number of employees, yet prior to QuickBooks, sometimes quarterly payroll taxes were mis-calculated. With QuickBooks Assisted Payroll, we do not ever have to worry about sending in payments, as they are done for us automatically. W-2 are no longer a headache either, they are don't quickly and generated seamlessly.

When we do have issues, customer service is not to par. They stopped service many of their payroll services and when you do, you do get switched around a lot and many seem to not know the basics of payroll. - I wouldn't recommend their services if you need step by step help on processing your company payroll.

Great experience overall. Customer service always available.

Easy to set up and use. Employees records all in one place and 100 percent accurate.

I really did no have any issues with the product.

Saves so much time each month/quarter having QuickBooks handle filing all tax documents and paying them.

Keeps track of all payroll taxes and QuickBooks handles filing all federal forms and state unemployment forms.

A bit of a learning curve but once you master it, it's great

It's ok to use, not my favorite. I actually prefer using Gusto payroll.

I like that it seamlessly integrates with Quickbooks accounting software.

I don't like the additional step of remembering to pay payroll taxes. Not having them automatically paid leaves a client open to the Trust Fund Recovery Penalties.

Quickbooks Payroll has been easy to use. We just recently started using Quickbooks for payroll. If I would have known how easy it was, I would have switched along time ago. I do not like change much, so if it works why switch. Quickbooks has been working well for our business.

The software is extremely user friendly. I love the simplicity of it. And When I have an issue chatting online instantly is amazing. Today I had an issue with our address since we moved our office and [SENSITIVE CONTENT HIDDEN] was amazing. He was genuine in asking how my day was and very understanding and friendly. He took care of my issue and made sure it would not come up again.

In the 5 years that we have been with quickbooks there is really nothing bad I can say about the software. It has been great for our business.

My overall experience with both the software and support have been nothing but the best. I think the best feature of Quickbooks Payroll is the service you receive when talking with a solutions agent.

I enjoy the use of the mobile app to easily review payroll and pay my employees in a timely manner. I also enjoy the functionality of time sheets compatibility to payroll.

There is nothing. The call back with support is amazing and is withing a reasonable time period to reach back out when I needed the service.

For the major problems described above, I would not recommend this product to any small business. There are many very good payroll services that are more user friendly, customer orientated and WILLING TO HELP. These guys are the fat cat who could care less about you, your needs, your business. They act like they are doing you a favor for the chance of doing business with them. Good example - we had a problem on the last day of filing and? They closed their customer service. No help. Period. If you have to file late and get fined, too bad. They also screwed up the direct deposits. This is a unreliable service.

Basic payroll features all present to list employees info, etc. No problem there. Best feature is that it was embedded into our online Quick Books.

the WORST feature of this service which makes it a FAILURE for small business is the inflexibility and rigidity of deadlines. For example the last month of a QTR ends and next day you want to enter data, or even make a small change, for the previous week, or month or quarter - TOO BAD - you can not. Period. No compromise. No hope. Be clear this is ARBITRARY. But they could care less. The Federal filing deadline is 30 days after the end of Qtr. If there is a fixed deadline afterwhich you can not makes changes it should be that. But for some ego power trip reason (meaning no REAL reason) they make it the next day. If you don't keep up to that arbitrary schedule then FU. There is no customer service to help. You have to submit changes in writing and wait 2 weeks. Yes you are paying PREMIUM rate for this service but they don't care. Its like they are deliberately trying to screw you. Same with end of year. Most small business use month of Jan to get their books together. Sorry. By Jan 1 you must have all your payroll done. There is no possibility to enter any data after Dec 31....again....even tho the REAL deadline (Feds) in Jan 31. The small convenience of seeing this inside your online Quick Books is not worth the problems.

Overall it has been easy to use

Online customer service features/chat option and being able to integrate with QuickBooks software.

Some of the updates can be frustrating as well as the importing features (lost files, duplicate files, etc).

As an Intuit ProAdvisor, full service payroll is an added value to the reselling of a discounted QuickBooks Online account. As an additional service to my retainer clients, I can process their payroll on any interval they choose, and I can handle any type of compensation arrangement they have with their employees. The best part is, it only takes a few minutes and I can do it all effortlessly through the mobile app. And since the ability to pay independent contractors via direct deposit was introduced, my Bookkeeping clients love the fact that they no longer have to worry about writing out checks to their contractors. Filing Forms W-2 (for employees) and Forms 1099-MISC (for independent contractors) is a breeze at the end of the year and paying all their quarterly payroll taxes takes only a few minutes every three months.

Cost is much less expensive than any payroll services company. Direct deposit payments, employee portals, Form W-2 and Form 1099-MISC filing, quarterly tax filing, electronic tax payments, direct deposit payments for independent contractors, powerful and customizable financial reporting, easy collection of Form W-9 information, reliable mobile app for process payroll from anywhere, support for multiple pay rates, benefits and withholding support, and more.

QuickBooks Payroll is available for both QuickBooks Desktop and QuickBooks Online accounts. With QuickBooks Online, you are dependent on the availability of an Internet connection at the time you wish to process payroll.

experience with payroll is really cool, the software actually calculate the holdings and make life easy for me, definitely a robo accountant that i don't have to pay a salary to. Over all experience : just love it and wish i had it from the beginning of my business. For new users, make use of support. Don't hesitate to call , ask questions , ask again if you have to they will walk you through it. Like i say be dumb and learn it . take the time to do so because the end result is amazing . knowing your finances is straight can save your life. aka....sleep well .

it keep track of your income and expenses by simply attaching your bank account. almost does your tax return. lol save a lot of time doing your data entry thus cost effective, no need for a special person to enter all your receipts etc keep correct info on all money related transaction and balance your check book , can keep your spending and saving on check. I can make adjustments by just looking at my balance sheet. almost cool for idiots to use. :) perfect

if i made a mistake and had to go hunting for the problem, but i can just call up support and let them know ( how stupid i was ) and they just fix it. so not really a con. for invoicing however , can take a little polishing up especially if i am doing an estimate and need to send it out, i must be extra cautious.

e loved Inuit Payroll for 20 years but the past 2 years they are terrible. They mistakenly filed our 940 forms twice in 2019 for the same quarter, and then when they file the second one they send you a notice that your payroll was rejected because "SOMEONE" (ah it was you.... dumb a...) filed it. We went through hell last year, getting this resolved and their customer service sucks....bad. We were left to solve the problem on our own. My QB consultant warned me that Intuit payroll is screwing everything up and I should switch to ADP. But, no I did not listen and now they did the same mistake this year. Intuit Payroll why don't you just go out of business or better sell to ADP or Paychex.

It is easy when it works. But if you need help forget it.

Customer service is bad, you are ditched when there is an issue and you are on your own