What is QuickBooks Payroll?

QuickBooks Full Service Payroll from Intuit is a web-based payroll system that integrates with the QuickBooks accounting platform. It is designed to help small businesses manage accounting and payroll all in one place.

Users can manage employee profiles to determine such things as pay rate, pay schedule and method of payment. Payroll can then be reviewed and submitted at any time, accompanied by detailed reports showing total payroll cost, pay compared between periods and cost breakdowns between wages and taxes, and between employer and employee. The option to print pay stubs is also available.

Behind the software is Intuit’s team of U.S.-based payroll experts, who can handle payroll setup, tax filing (federal, state and local) and tax payments....


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

578 Reviews of QuickBooks Payroll

Average User Ratings

Overall

4.49 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(410)

410

4 stars

(97)

97

3 stars

(35)

35

2 stars

(9)

9

1 stars

(27)

27

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 578 results

January 2019

Melissa from Independent Contractor

Verified Reviewer

Company Size: 2-10 employees

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2019

QBO Payroll is the easiest way to manage your small business payroll

If you are already a QBO user and have a small to medium work force this is the your best bet. It works within your existing QBO file, so no need for double entry and tax filing is an easy to follow step-by-step process.

Pros

No more double entry when you run payroll through your existing QBO file!

Cons

This might not be the right solution for larger companies who have greater HR needs then just cutting a paycheck each pay period, though it is not difficult to set up employee deductions for things like health care, retirement plans, etc.

March 2020

Paul from CRS Tax Solutions

Company Size: 2-10 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Quickbooks Online Payroll

The software continues to be very efficient and provides ease of use. However, the confidence I have in customer service is what makes me stick with this software and not look elsewhere for an alternative.

Pros

Ease of implementation and constant guidance available from customer service to resolve any issue. Also the ability to access and run payroll from any device that can reach the internet provides so much productivity.

Cons

The Elite payroll service seems so restrictive. I cannot access many of the settings or execute many of the functions that I could through the Core payroll service. To change these settings I need to go through customer service, which was very confusing and frustrating during the implementation of the payroll service.

Reasons for Choosing QuickBooks Payroll

Years of experience with the product and with the customer service of this product.

Reasons for Switching to QuickBooks Payroll

We wanted to integrate payroll into bookkeeping function of the business and we wanted to control when and how the payroll was executed rather than depend entirely upon a 3rd party service to execute this function for us.

December 2020

Debbie from Retrofitting360 Inc

Company Size: 11-50 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Best in house payroll software EVER!

Love Love Love it! I recommend all small businesses use this program. It will also file you taxes for you.

Pros

I love the reminders QB payroll gives me. I get busy and I have different employees on different pay schedules and QB reminds me to pay on time. The amount of lines I can use for commission, Mileage, Bonuses etc... it what makes this such a great program

Cons

It does not track commission to a specific job via the payroll check. Other than that it's awesome.

Reasons for Choosing QuickBooks Payroll

I use QB for all my accounting so this is perfect.

Reasons for Switching to QuickBooks Payroll

Convenience of having payroll at my finger tips.

December 2020

Kimberly from Pocket Books, LLC

Company Size: 1 employee

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

1.0

Functionality

1.0

December 2020

Quickbooks Payroll don't be fooled

If you have a simple payroll this is not a terrible product. If you have employees in multiple states, I would not recommend.

Pros

The integration with Quickbooks online was a key factor. It is also very easy to use once the setup is complete.

Cons

The customer service is non-existent. I have a client that uses the full service payroll, and if there is an error where Quickbooks is at fault, it is impossible to ever get them to pay for the error, they will admit the responsibility, but they will not pay for the responsibility. The customer service is tiered so you never speak to a decision maker even when the error is a significant dollar amount. I had this issue in two cases. 1. Quickbooks processed a duplicate payroll costing my client $15,000+ and despite full documentation that they were responsible, they would not pay for the error. 2. I set up a new client on full service payroll with employees in the state of Nevada. QB did not support filing one of the taxes required for the state. They did not disclose this and admitted that they did not disclose at the beginning nor did they prompt the client to file the return when it came due. Quickbooks did take responsibility for the error by admitting it, but they would not take responsibility for the taxes and penalties.

Reasons for Choosing QuickBooks Payroll

Price and integration with accounting software.

January 2021

Luke from Luke Gilbert Consulting LLC

Company Size: 2-10 employees

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

January 2021

An Industry-Leader & Solid Product

Overall, the experience has been positive but I am unsure about the current trends and future

Pros

Name recognition; ease of access & availability to our firm and also the clients; and familiarity of the product.

Cons

The overall cost to use the product, largely due to always-increasing subscription prices, is the primary downside to using QuickBooks Payroll, or any Intuit/QuickBooks product.

Reasons for Choosing QuickBooks Payroll

Name recognition; ease of access & availability to our firm and also the clients; and familiarity of the product.