About QuickBooks Payroll

QuickBooks Payroll is a technology-enabled HR services platform that offers human resource (HR) and employee management services for small businesses. Serving clients across multiple geographical regions, it helps organizations manage processes for onboarding, compensation calculation, attendance tracking and benefits administration.

The HR advisory team provides consultation on topics such as compliance management, hiring best practices, creating job descriptions and more. With its tax penalty protection, QuickBooks Payroll can resolve errors and automatically reimburse penalty charges or interest costs while filing federal or state payroll taxes. Additionally, it offers one-on-one legal guidance on state and federal laws for employee compensa...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

636 Reviews of QuickBooks Payroll

Average User Ratings

Overall

4.45 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(443)

443

4 stars

(115)

115

3 stars

(41)

41

2 stars

(12)

12

1 stars

(31)

31

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 636 results

April 2021

Joanne from zigs

Verified Reviewer

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

A useful tool for money

very god

Pros

This is a good product easy to use for advantage person

Cons

Maybe more online instructions would be good

May 2021

Mike from The Greener Cleaner

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

4.0

Functionality

5.0

May 2021

I'm a happy camper.

Very good to outstanding overall. The software itself is very good and keeps improving. Also, as the market leader, they have many local CPA's that integrates into the software as "local experts", so when I have a question I can typically ask my CPA firm and they can help, or whenever there has been a problem that they can't solve, they are able to contact support on my behalf. Overall the system works pretty well.

Pros

The payroll service is really easy overall. All the tasks that I use are quite simple to navigate around, including adding new employees, paying employees, and sending out payroll liability payments. These are what I do most often and they've been really simplified by Quickbooks. Other functions that I use are payroll deductions (401k, etc), tracking sick/vacation time, and managing direct deposit. Another feature I like (part of QB Online, not sure about Desktop), is that employees are emailed a link to join their payroll management website, where they can access payroll stubs, W2's etc. It has made managing a lot of the HR parts of hiring employees much more streamlined.

Cons

Not really a con, but I don't have any experience with any of the direct competitors, e.g. Freshbooks, Sage, Xero, etc., so I can't say if Quickbooks does anything better or worse than those others. But what I can say is that I did switch from Quickbooks Desktop to Quickbooks Online, which is a much better experience overall (although more expensive).

Reasons for Switching to QuickBooks Payroll

CPA firm required it. It's more costly, but its worth it.

October 2021

Keith from The Christian Family Center

Company Size: 11-50 employees

Industry: Mental Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

October 2021

Slow Change Yields Quick Results

Quickbooks Payroll's payroll management has been a necessary and vital part of our ability to operate. We grew quickly as an organization and increased our staff by over 400% in less than two years. We had an accounting and payroll system that was designed for paying three employees. It had already become problematic when we increased to 8 full time employees. When we increased to 25 employees, the inadequacy of our system became glaringly apparent. Mistakes in payroll, reporting, and compliance began to put our organization in jeopardy. We initially utilized an accounting firm, but the costs of their services was a budget item that we could not continue to maintain without reducing staff or increasing fees. Quickbooks Payroll solves this problem, allowing us to maintain our entire staff, keep our fees the same, and stay in compliance with the IRS, all for a fee that annually is less than we had been paying monthly.

Pros

Quickbooks Payroll eliminates our need for an accountant to oversee our payroll operations, and gives us the ability to accurately pay our employees, maintain tax compliance, print W2s and weekly payroll checks, and maintain necessary financial records. The cost of using this software pales in comparison to the fees we were quoted from multiple accounting firms. Most important for our organization, it yields professional results while requiring minimal accounting knowledge on the part of the user. The combination of saving money and maintaining compliance has made the transition to Quickbooks Payroll one of our most successful business moves.

Cons

Our only complaint is that we waited so long to realize how much we needed this software. I have spoken with several colleagues who work at similar facilities, and none of them utilize this software. Moreover, they don't realize how much they could benefit from switching to it. I wish Quicken would make a targeted effort to demonstrate the benefits of this software to our industry.

August 2021

Caitlyn from Abodu, Inc

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

1.0

Functionality

3.0

August 2021

Basic Functionality

Customer service was not the best. I would spend hours on the phone with a rep to try to get a resolution. Even then, it took multiple calls for the task to be completed.

Pros

Software is great for smaller companies with only salaried employees that expect minimal changes between payroll runs.

Cons

Adding a view of payroll changes each period would be helpful to identify major changes or potential mistakes. Also allowing employees to update their W-4 information on their own would have saved time from an HR standpoint, as well as mitigated risk.

Reasons for Choosing QuickBooks Payroll

Quickbooks payroll was chosen as it was convenient when setting up quickbooks as our accounting system.

April 2021

Bruce from RTO Concept

Company Size: 11-50 employees

Industry: Retail

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Value for money

3.0

Customer support

1.0

Functionality

4.0

April 2021

They are so large now they make it difficult to speak with someone.

In the beginning the customer service was great, but over the years it has deteriorated. I still have on going issues where the mistaken filed my taxes under the wrong id number (the number was transposed) creating a issue with our Dept of labor unknow to me until years later. After, numerous calls, speaking to someone the issue is still a problem. Hey, mistakes happen lets just get it fixed. Now my employees have not received their pay, and now no one is available to let you know the issue.

Pros

When everything is good, things are great. But, when you have problem, (and you will sometime) they make it so difficult to get answers and issues resolved. When you a problem it will be a big issue and no one is around to help. You try chat, most of the time that doesn't resolve the issue, or question you may have. Have them call you back, that may or may not happen, but it won't happen in the time they indicate. Its been a great run with Quickbooks Pro (paid more for better Full service) but it looks as if that is coming to an end. The icing on the cake for me was, not getting my employees paid on the date they were supposed to be, though receiving correspondence they would be paid. Trying to get answers to what the issue is, and you can't get a hold of anyone. That creates a game changer.

Cons

Software is great, but if you don't have customer service to support the software, the software become worthless. Because you will have issues and will need help.

Reasons for Choosing QuickBooks Payroll

N/a

Reasons for Switching to QuickBooks Payroll

I wanted a good customer service payroll company to work with.