Amazing software without any better alternative.

It is easy to integrate with other softwares. Production management is amazing.

Order integration needs some improvement.

I have been absolutely delighted with Shopworks, the ease of use for myself and my team, the overall visibility it has provided and the multiple benefits realised by our business. The account manager support provided by [SENSITIVE CONTENT HIDDEN] has been excellent.

This has honestly been a game changer for the business. We were in the dark ages prior to shopworks, with paper everywhere. Scanning, emailing, copying, posting, phonecall's....you name it we had every time stealer going which simply made our staff scheduling and payroll process inefficient, cumbersome and super frustrating for all involved. The key element for my team is the improved visibility of all store shift patterns, allowing us to align with our footfall data and ultimately drive conversion and deliver payroll savings. We have achieved scheduling consistency across the retail estate. We identified (and amended) a number of strange legacy custom and practises which would have taken months to uncover with our paper based process. The dashboard is really easy to access, navigate with a great layout. Our finance and HR teams have also been far more productive. Finance saving perhaps 10 hours each week on a monday/tuesday and again at month end. HR colleagues experienced a dramatic reduction in store contacts following each pay run. Importantly our store colleagues love this....it provides them with ease of access to their current & future shifts, availability, time off requests and the most important one of all, it has dramatically improved the accuracy of their pay and holiday entitlement, both of which were a constant pain point prior to Shopworks implementation. Our Retail field team have also become far more efficient as a result.

Project kick off and the early integration was initially a little "bumpy" however this was driven by a project/account manager who was out of his depth. This was quickly resolved by [SENSITIVE CONTENT HIDDEN] and the team. We then moved on to a smooth implementation and successful pilot and roll out.

Overall I can not complain, would recommend.

Quick customer service response time very good.

Email format template could use some improvement.

very good initially i like the fact how easy it is to use

it tarcks all staff on when starting and finishing work

the fingerprint does not scan all the time some times i have to reprint repeatly

Very positive. The core product works really well for our retail and service teams and management. They've listened if we've had a problem and resolved any issues we've had in good time. Bottom line is that it saved us money, continues to do that, so much more than pays for itself.

It allowed us to quickly and fairly seamlessly implement a system to manage hours, our biggest variable cost, much better. It saved us money throughout the business on hourly payroll but also helped us see more easily where we could allocate people/hours/money more coherently. And it was, is, great vfm compared with other much clunkier options many of us have used.

There was a little bit of customization but that was back in the day and even working with the time difference of UK to USA (we're in multiple states) it wasn't a problem.

Excellent, great product, easy to adapt to our rules, procedures and pay structure, great support team

Initial Setup - Shopworks was bought and introduced to my organisation, it was easy to add in our very complicated procedures and rates of pay. Training - End User training was rolled out over 250 venues easily Support - the support was excellent, always on the end of a phone, visits when required, always quick to respond

No real issues with the system, problems we encountered were dealt with as we hit them by a very supportive support team.

Ver good and Customer Service response time is very good

Annual leave information easy to manage, additional hours recorded, rotas work

Not being able to add multiple leave requests for 1 day-ie cannot easily add annual leave and lieu time for 1 shift.

Shopworks has helped us to bring in line rotas with demand on staffing and helped us to see what and where we need to focus. This is a great product.

Shopworks is easy to navigate and user friendly.

Restrictions - it cant do absolutely everything I want it to yet but it is getting there!

I find shopworks a bonus to my job, as i can keep a track of all meetings with colleagues in their own portal

ease of use, Reports for keeping track of sickness, time off, Holidays. Training tools means you can set goals, reaching everyone at the same time.

Would like to see the original not available back as we have quite a few part time and students who cannot work certain days and times.

Shopworks really helped us to introduce this product into our business, it is simple and easy to use and administer.

We needed to work together to develop a solution for annual leave administration for those with multiple contracts, which we now have in place and it is great !

Easy to use

Duplication of Rotas and Time off options

Individual rota and work log confirmation, there should be an option for group confirmations

Great support from our customer manager [SENSITIVE CONTENT HIDDEN].

Easy to use. Good support. Ability to bespoke to a degree

Reporting can be difficult. Changes can knock other things out. User Admin can easily go wrong.

Userfree and very fast it is very usefull to me

Usage and it's very helpfull to very one

I found it relatively easy to use with a small amount of training. I am a new user, so I expect there is some functionality which I am yet to discover.

It's very intuitive. Easy to navigate and locate information. The reporting function is invaluable in terms of providing key data.

Sometimes simple tasks (adjusting pay) are not quite so easy to do. It would help to have guidance with Shopworks to assist in certain areas.

It's very easy to compile a weeks rota for staff as you can clearly see when and where staff are needed. It's also very helpful that all accepted holiday requests are automatically added to the rota.

Having to scroll on the time off planner to see future months instead of being able to choose the month required on a calendar.

Shop works shows all rotas and holidays helps plan for future

All can view from shop team and areas can plan for future

Colours need better coordination and also pages need highlighting better

Overall I would recommend and I thought it was an excellent app all issues were resolved with support easy to access

It made it very easy to clock in and out of work as it was a simple tap of my phone on a scanner. Took less than 5 seconds to clock in and out. Also kept track of hours I worked

The layout of the colleague schedule it was sometimes difficult to check when my colleagues were working

Love the budget feature and the biometric time and attendance

It took a bit of time to get the pay rules set up, but once done it has been perfect