Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
5.0 / 5
Value for Money
4.5 / 5
Customer Support
5.0 / 5
Functionality
4.5 / 5
Pros
"The application has great flexibility and ease of use The support is fantastic and fast. Custom options facilitate the use of the tool. Easy to use if you only have one person to review"
"The software is easy to use, the interface is appealing, the reporting is excellent, and the customization is just what we needed. The price is fair and a great value for what you pay."
"Setting up the questionnaire was intuitive and the Customer Service was exceptional! The reports are user-friendly and my client was very pleased with the results."
Cons
"I liked least the price, if it would be little bit cheaper that would b great"
"Very few "cons" but would have liked to have been able to easily send repeat invitations/ reminders to specific respondents, versus "all" or a long-winded cut-and-paste action."
"The features are all there, but some of the step-by-step processes need to be more clear. Fortunately, the support team is top-notch and answered every question I had very quickly."
Spidergap Reviews
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March 2020

Ian from Human Interest
Company Size: 2-10 employees
Industry: Human Resources
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
March 2020
Spidergap Rocks
Love the system, the outputs and the excellent, responsive support from the Spidergap Team
Pros
Very simple to use and setup. Does what it’s meant to do without any complicated configuration.
Cons
The Spidergap team are launching new functionality - in particular an impact survey for people who have received a 360 report and feedback. This is still in Beta phase and still needs a bit of work.
Reasons for Choosing Spidergap
It’s the best solution of its kind available.
Reasons for Switching to Spidergap
For efficiency in administering and reporting on 360 feedback results.
September 2020
Anonymous
Company Size: 10,000+ employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2020
Affordable, good customer service and an easy-to-use service
Really good. Great assistance setting things up and then there were regular touch points through the year. The tool itself is intuitive, simple and clear, and allows for plenty of customisation. There are richer and fancier 360 evaluation services out there, but considering the very reasonable pricing, Spidergap is a fantastic service that will enable you to run and manage even large evaluation campaigns with very little hassle.
Pros
The big one was automating away a lot of the evaluation process. once you have imported your list of targets and evaluators into the system, things like reminders, invitations to assess etc. can mostly be launched with a couple of clicks. As an admin, you get real time insights into any exercise you are running, and it is easy to view individual reports and group results. Their customer service is very good; great after sales care and they will often be able to take care of things like minor customizations on their end if you ask for it. In addition, their resource bank on the portal is clear and easy to search and has most of the answers you will be looking for anyway.
Cons
The software is really simple (which is a good thing!) but this means you are forced to use workarounds to perform some activities. For example, if you wish to resend a reminder to just one person, you have to find the automated email, copy it and paste into an email like Outlook to send it. This functionality should really be built in to the service. As another example, the group results are displayed nicely on the site and you can download the raw data in Excel, but the recommended way to get the visuals is to use a snipping tool; this seems a bit crude.
Reasons for Choosing Spidergap
Cheaper, good customer service, no unnecessary add-ons (just focused on 360 evaluations which was all we needed; other companies will try to sell you a bundle or suite of services)
January 2018

Joe from RevUnit
Company Size: 51-200 employees
Industry: Computer Software
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
4.0
Functionality
2.0
January 2018
Spidergap is a decent, middle-of-the-road 360 software that gets the job done
Pros
Easy to use if you only have one or two people to review. The relationship between quantitative ratings and comments is clear.
Cons
Missing a lot of basic features such as saving a draft (I can't tell you how many reviews I've lost due to accidentally closing a tab, submission errors, etc.). The way the software visualizes feedback can be terribly misleading. It paints a very bleak picture for areas for improvement, and doesn't take into account that the feedback is relative to all other feedback. For example, if my lowest rating is a 4/5 in three areas, those three areas will be visualized in a dark red and called out as weaknesses, despite the fact that I scored high on them.

Response from Spidergap
Replied August 2020
Edit: Good news! As of 8 February 2019, we now support automatic saving of feedback responses! ------ Hi Joe, Thanks for your feedback! We really appreciate feedback that helps us to improve, even if it's not always as flattering as we'd like. As you've identified a few issues, I'm really keen to help you address these and to get further feedback to understand where else we need to improve. However, I'm limited to 1,000 characters here so I have sent you an email directly. In summary: - I'm pleased to say that we have a new feature that we'll be releasing soon to address accidentally closing tabs - We can support you in changing the Red/Amber/Green boundaries in the report - We aim to be world-leading (not middle of road), so I would love to connect with you directly via a call to learn more about what else you'd like to see from us to reach that level All the best, Alexis
January 2021
Ranil from Freelancer
Company Size: 2-10 employees
Industry: Online Media
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
January 2021
Great real-time 360 feedback ...
Totally, it's a great tool, very professional , affordable, time saving and user friendly that can recommend to anyone without any further thoughts.
Pros
Starting from the setting it up it’s easy and clear. They have a remarkable professional support team behind your back any time you need. The free trial setup they provided helped me a lot to understand how it works before I buy. You can import the targets and the evaluators in to the tool and the rest is just simple clicks. It’s mobile friendly and very intuitive. The format of the report summery is my favorite. First comes a nice summary and then comes the detailed information. Professional and simply awesome!
Cons
I personally found it as a great tool. Other than mentioning "cons" I would like to give some suggestions in my point of view. I felt like the fluidity of the templates should be little more smoother and I have found a lot of features on the interface which don't use (in my cases) but for someone else they can be useful. Just wanted to share my experience.
Reasons for Switching to Spidergap
Spidergap has a great customer service together with their support team, It's affordable and it gives me a complete control over questions.
January 2020
Robin from Janus Coaching + Consulting
Company Size: 1 employee
Industry: Human Resources
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
Highly Recommend!
Exceptional product! I will be using them again.
Pros
Setting up the questionnaire was intuitive and the Customer Service was exceptional! The reports are user-friendly and my client was very pleased with the results.
Cons
From an administrator's point of view, I wish there was an option to maintain complete confidentiality of the results. Yes, I'm the only person who can see who said what about whom, but I'd prefer that even I couldn't see that. We're in the US and privacy laws don't require someone on the project to have this level of access.
Reasons for Switching to Spidergap
More user-friendly both as an administrator and participant. I have complete control over the questions and rating scale. The reports are simpler and easier to interpret for participants.
September 2020
Herb from Heartland Financial
Company Size: 1,001-5,000 employees
Industry: Banking
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2020
Spidergap is a rare gem!
This has been a very positive experience and has allowed our company an entry point into the automated 360 world that saves us time on the administrative end and allows us the opportunity to focus on our recipients.
Pros
The software is easy to use, the interface is appealing, the reporting is excellent, and the customization is just what we needed. The price is fair and a great value for what you pay.
Cons
The questions they started with are on the more basic side, but if you are starting from nothing, it is a great place to start. You can also easily edit their competencies or replace with your preferred rated areas.
Reasons for Switching to Spidergap
Too much manual work for converting survey monkey data into a viable 360 report.
November 2020
Finn from Finn R.
Company Size: 1 employee
Industry: Accounting
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
4.0
November 2020
Very easy to use and effective tool - Outstanding support!
Pros
Super easy to us . Excellent support. Support is very responsive and friendly and always able to help. Also, it is a very reliable software that provides comprehensive feedback. I especially liked the functionality that let´s you compare each person´s results with the results of the entire organization. I did also like about this software that the questionnaires and reports can be easily edited.
Cons
There is not much I dislike about the software, however think that the software builder is slightly too basic. In my personal opinion the software builder is too similar to Google Forms. I would like to see a greater selection of different inquiry types, for example scaler or matrix. Furthermore, I missed an auto-save function. You always have to save your progress manually when using this software, which can be somewhat annoying and result in lost data if you forget to save your progress. Also, I did miss the ability to easily send repeat invitations to specific respondents.

Response from Spidergap
Replied November 2020
Thanks so much for the feedback! We're so glad you are getting great support, finding the tool easy to use, and provides comprehensive feedback. We're working on improving reminder functionality as although you can currently send reminders in bulk any time, sending one-off individual reminders aren't yet as easy as we'd like. You mentioned you were missing auto-save... but we do now auto-save progress when providing feedback or editing the questionnaire. Was there somewhere else that you would find auto-save useful? Please let us know by email to support@spidergap.com Thanks!
December 2018

Travis from University of Washington
Company Size: 10,000+ employees
Industry: Higher Education
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2018
Outclass tool with fantastic customer service and excellent functionality
If I talk about my overall experience, I would say it is the most useful software for me. It is no doubt the best platform that let employees with easy ways of filling out a questionnaire and furthermore providing them good chance to give their feedback securely.
Pros
I have been using this tool for many years, I would say I really love everything about it whether its system or support. It is completely perfect from every angle. I love the high quality of this tool and its quick response that fulfills all the requirements of my questions. Furthermore, it is extremely easy to use. It is the most reliable software that provides comprehensive feedback.
Cons
No doubt it is the complete package but one of the drawbacks is that it lacks the option to save information automatically. I would say if its team adds this feature it will look even more helpful but I am sure its efficient team will keep this issue in consideration and overcome it as soon as possible.

Response from Spidergap
Replied June 2019
Thanks Travis. We really appreciate your feedback and you are right - the lack of automatically saving responses before submitting is our main drawback. The good news is that this feature is our top priority and is expected be released in the next 4-6 weeks! Looking forward to supporting you and the University even better in 2019 as a result :-) Alexis ----- Edit: Good news! As of 8 February 2019, we now support automatic saving of feedback responses!
October 2018

Gregg from SS White Dental
Company Size: 201-500 employees
Industry: Medical Devices
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2018
HR Director
We are using this software to bridge communication gaps we may have. Getting the feedback from the 360's has become a very useful tool in building relationships and operating procedures. It made my job easier, THANKS!
Pros
It is easy to use, very user friendly! Reports are great, easy to read and all the information is there. It gave our management team honest assessments and tools to build upon them.
Cons
Honestly, I can't say. We have had a positive experience and we will continue to use this software moving forward.
June 2020
Anonymous
Company Size: 10,000+ employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
5.0
Functionality
5.0
June 2020
Spidergap reveiw
Pros
I really just like the flexibility, ease, and smooth movement during this amazing product Theee the simplest thing is that if you fell into any problem albeit it had been very small if you reached with them, you'll be answered very quickly and also that if you would like to allocate it with a selected one, you'll find it and it'll be highly technical and quality I counsel everyone with it and also Very flexible regarding questionnaires For me,
Cons
I hope the worth of the merchandise may be a little lower Also, I wish to take care of the confidentiality of the customer’s personal information, so I even have the proper to stay my confidentiality and that I don't want anyone to ascertain it or see it
October 2018
Anonymous
Company Size: 10,000+ employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
October 2018
Spidergap Bridges the Gap Between Employees and Human Resources
Pros
I got tired of employees emailing me their feedback and complaints and wanted to work with a program where it strictly functions in receiving these type of issues; that way I can keep my emails separate. I came across this program that looked very useful so I decided to try this software called Spidergap. It allows the employees to fill out a questionnaire which I customize. They can provide their feedback in a secure manner. I gather all the reports and assess them and this is where I can make decisions based on their feedback. The software is very manageable and contains a good price.
Cons
Sometimes the stuff I’ve written doesn't automatically save and I’ve lost the information because I accidentally closed the tab. They should have an auto-recovery option.

Response from Spidergap
Replied June 2019
Thank you! We really appreciate your feedback and you are right - the lack of automatically saving responses before submitting is our main drawback. The good news is that this feature is our top priority and is expected be released in the next 4-6 weeks! Looking forward to supporting you and the University even better in 2019 as a result :-) Alexis ----- Edit: Good news! As of 8 February 2019, we now support automatic saving of feedback responses!
February 2016
Paul from Loxton Consulting Group
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
February 2016
I have been using Spidergap for 5 years and am very pleased with it. Great system and support!
From an administrator's perspective, the system is very easy to understand and navigate. Building questionnaires / assessments and amending and copying existing questionnaires / assessments is straightforward. Adjusting rating scale and rater groups is very simple. Options exist in terms of question types - based upon just a single response that rates performance or frequency, or includes a second response that enables raters to specify the level of performance they feel is appropriate for each behaviour being assessed Narrtive can be added as frequently as you specify, enabling raters to provide examples to back up their ratings Rater information can be loaded through Excel spreadsheet, or added directly into the system by the Subjects, which saves administrator time manipulating spreadsheets. Additional raters can be added manually, if required. The email templates are easy to edit, as is issuing emails with links to the questionnaire / assessment and reminders. Reports are clear and informative - summary information at the front, with detailed scores later. From the Subject and Raters' perspectives, it's an easy to access system, just one click, with no need for passwords. The system looks and feels professional to them, so high face vailidity. For reference and training, there is plenty on their site to help you, including videos to walk you through setting things up. For me, it is not just the system that is important. Spidergap provides a great system, no question. It's also about being able to trust and to be able to rely on the guys who run it to respond quickly and effectively when you do need their help, having made a mistake somewhere. Spidergap provide support second to none. Highly recommended system and great support.

Response from Spidergap
Replied February 2016
Thanks Paul, it has been a pleasure working with you, and we look forward to supporting you with running 360s with your clients for many years to come! All the best, Alexis
January 2016
Fiona from Skinhealth Spa
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
January 2016
Struggling to find fault - am so used to glitches/issues/poor customer service - not here.
I thought introducing 360 to our small business was going to be costly and complicated. We took advantage of the free trial as we only have 5 Managers across the country. I sat down one Sunday afternoon having watched the tutorial vids and used the chat function to get a couple of queries answered (which they did promptly even though it was late on a Saturday night!) and began to create my project. My real surprise was that everything happened the way it should - the way it had been shown on the vids. It made me realise how often I normally feel let down by systems/software/customer service etc. Not only was it as easy as they said to create the project and load all the necessary information, when I came to the questionnaire itself I realised just how flexible it was. It's a very intuitive system and I was able to figure out very quickly how to amend every title and question so that it almost completely mirrored our own Manager Scorecard. This will make the feedback so much more meaningful to the Managers as it will be in their frame of reference and directly related to objectives and KPIs they're already familiar with. The questionnaires went out and some started to bounce back due to incorrect email addresses - again I expected issues in sorting this out but again it was simple and easy to delete the original questionnaires sent and resend to the new addresses. Just a pretty seamless and trouble free process which, like I say, seems a rarity nowadays. The reports themselves are professional and give the right variety of detail, are easy to read and understand - don't know what else to say really - we will be using again, and will happily endorse with enthusiasm.

Response from Spidergap
Replied January 2016
Thank you so much for your review Fiona, the whole team are genuinely touched by your comments and fired up about how what we are doing is helping you and your managers. If there is anything we can do to help, or improve then do let us know! All the best, Alexis
March 2018
Cheryl from Avance LLC
Company Size: 1 employee
Industry: Architecture & Planning
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
March 2018
I'm an external career coach using this 360 tool to help my coachee obtain valuable feedback.
Pros
This is my first time using this 360 tool and I'm very impressed with quality of tool and reports; ease of use; ability to customize to suit my needs; super fast response time to my questions (haven't waited more than 3 hours despite being in USA--different time zone); quality of FAQs that have answered 98% of my questions; and clean clear reporting. I also LOVE that I can include the Director of HR as having access to my project to view drafts, etc. but not to all of my account (e.g. other projects that don't involve her firm, since I provide consulting to other companies).
Cons
Currently, the tool does not have an auto save feature for participants, so I had to warn them to block out uninterrupted time to complete in one sitting. Spidergap acknowledges that this upgrade is something they are working on. I urge them to do so. Two other improvements that I've suggested: 1) ability to change relationship category without engaging Spidergap directly (although when I did their response was super-duper fast), 2) in email template to participants: offer a prompt for a deadline date so that respondents know how long they have to complete the questionnaire. Otherwise, we can forget to tell them.

Response from Spidergap
Replied April 2018
Hi Cheryl, Thanks so much for your kind review. I'm so glad you get valuable feedback and that you like Spidergap's reports, ease of use, customization, support, and other features. We definitely agree with the areas to improve that you highlight and as you say they are on our roadmap for this year. (We'll keep you updated). Thanks again for taking the time to share your feedback. All the best, Alexis
April 2019
Liz from Consulting
Company Size: 10,000+ employees
Industry: Consumer Goods
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2019
Fabulous tool for 360
We are wishing to develop specific leadership capabilities in highly technical individuals (leaders of complex project teams, rather than "leaders by organisation chart"). Traditional 360 tools cannot be tailored and do not provide a great fit for this demographic, as well as being costly. We found Spidergap filled our needs perfectly. We could set up a 360 project that was specific to this group, tailor the questions so they were highly relevant to the capabilities we wanted to see them grow in, administer the whole process easily and give the group easy-to-read insightful reports to help them develop. Feedback from the report-receivers was extremely positive, and line managers were quick to share how easy it was to coach from the report content. We are monitoring the progression of a specific group and are confident that this has helped them significantly in the area of self-knowledge and in shaping them as leaders.
Pros
The ease of use, especially in tailoring the feedback questions for a specific organisation or project. The ability to add your own logo to the cover. The great self-help documents on site. Chat help was readily available too, although it wasn't needed often as the tool is very intuitive. Great value for money / no mandatory tie-in to coaching services that is forced by other big brands Very insightful and easy to read report with strengths at the forefront, not just weakness.
Cons
Very few "cons" but would have liked to have been able to easily send repeat invitations/ reminders to specific respondents, versus "all" or a long-winded cut-and-paste action.
August 2014
Sonia from Maitland
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
August 2014
Takes 360 degree feedback to the next level
Our key objectives for our 360 were to: - Keep the process clear and simple - Automate as much of it as possible - Provide more comprehensive and useful feedback to colleagues Initially, our main concerns with using Spidergap were about changing from an established provider, whether the technology was robust enough, the length of the survey and staff participation levels. However, those concerns were addressed, as: 1. The team worked tirelessly with us to ensure that the process was clear and easy to follow 2. Our current processes were carefully analysed and some aspects were incorporated in the design 3. A pilot was used to cue employee feedback and test the system 4. The team at Spidergap ensured that additional enhancements were included where applicable 5. Spidergap supported our internal marketing drive and helped to ensure that we had just over 99% staff participation in the process. The best bits about using Spidergap have been the support and patience from the team and their experience with different scenarios as well as the enthusiastic response from our employees. We were also delighted by the excellent data output and the richness of the feedback report, which is something that many of our employees have commented on. To anyone else who is considering using Spidergap, I would say that this is a unique, qualitative product which takes 360 degree feedback to the next level. Alex and Paddy combine experience in the industry with superb analytical skills enabling you to obtain tangible results.
July 2019
Brian from PBI-Gordon
Company Size: 201-500 employees
Industry: Human Resources
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2019
Unmatched Product and Service
I needed a 360 solution that was dynamic, configurable, and flexible enough to meet our needs. Working with Spidergap through the initial demo process was what sold me. The follow up conversations, quick responses to questions, and thoroughness of the answers were among the best I have seen. The product speaks for itself but it was a no-brainer to move forward with the customer experience I had. Administration of the solution is very simple and reporting functionality is exactly what I was looking for. With the way this company operates, I would benefit tremendously if they built out a talent management suite to include performance reviews, succession planning, etc. Yes, the solution is that good and easy to use and manage.
Pros
Simple to understand, ease of use on back-end and for raters, support and quick responses, configuration possibilities, templates for everything (rater emails - initial and reminders, competencies, etc.) that can be configured, simple flow and ease of use with reporting, rater manageability, reminder functionality, etc.
Cons
The only thing I did not like was having a minimum of 10 credit order for the first purchase. I was able to sample the product with the 1 free credit they provide which was great, but jumping up to a 10 credit order was a bit more than most smaller companies can do. Perhaps provide an option to start with 5 with a slightly higher price point.
February 2018
Michael from Ingage Partners
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2018
Incredibly easy to use and very intuitive
Electronically manage all our assessment needs
Pros
I had a trial set up in less than an hour without looking at any documentation. then when I got into more complex needs, the documentation and support was outstanding. The process for nominating evaluators, approving them and then tracking the work of the evaluators is really good.
Cons
The survey builder is a little more rudimentary, not much different than Google Forms. Would like to see some more question types, e.g. scaler or matrix. The branching logic is simple; would like to see some looping, i.e. be able to repeat a set of questions multiple times depending upon a value provided by the evaluator.

Response from Spidergap
Replied February 2018
Thanks so much for your review Michael. I'm so glad you've found Spidergap useful, have found our support great, and I've captured your feedback on ways in which we could add to our questionnaire builder. In fact, we've already got some changes coming that I think you will like - more on this soon! :-) Thanks again, Alexis
June 2018
Anonymous
Company Size: 51-200 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
June 2018
It was easy to create the project. and load all the necessary information
It is very flexible. It is a very intuitive system. The reports themselves are professional and provide the right variety of details, are easy to read and understand
Pros
The application has great flexibility and ease of use The support is fantastic and fast. Custom options facilitate the use of the tool. Easy to use if you only have one person to review
Cons
Can not select individual evaluation scale because it is not a mobile application, it can not be used anywhere. not particularly friendly You can not extract the questionnaire in the format that is on the site

Response from Spidergap
Replied February 2019
Good news! We now have a new modern, and mobile-friendly questionnaire! You can find out more here: https://docs.spidergap.com/product-updates/a-modern-and-mobile-friendly-questionnaire-feb-2019
June 2014
Stefano from Asterys
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
June 2014
Excellent product, outstanding customer service
I used for the first time Spidergap to create a customised 360 assessment with one of our multinational clients. I was impressed by the ease of use, both in terms of setting up the survey and managing the results. The individual reports are accurate and I appreciated the possibility to customise further the personal development form to make it more relevant for participants. A possible improvement relates the group report, which could be a bit more detailed in line with the content of the individual reports. Overall we were very satisfied with the tool and very impressed by the level of service that Spidergap provided. All their representatives and technical support staff were extremely available, ready to support and attentive to our needs, in a way that I have rarely experienced elsewhere.

Response from Spidergap
Replied June 2014
Thanks Stefano, I'm glad you've found Spidergap useful and thanks also for your feedback! The group reports are an area we'll be working on this year, so we'll keep you updated on these plans and changes we'll be making. In the meantime, let us know if you'd like a call to review how you can get the most out of the existing group results (spidergraph chart, filters, exports to xls etc.). Kind regards, Alexis Kingsbury, Co-Founder at Spidergap
December 2018
Lasha from EVEX Medical Corp.
Company Size: 10,000+ employees
Industry: Hospital & Health Care
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
5.0
Functionality
4.0
December 2018
Great and easy tool for 360 feedback
Generating reports in my native language is fantastic.
Pros
Editable questionnaires, reports, support of Georgian Unicode, great support team
Cons
I liked least the price, if it would be little bit cheaper that would b great

Response from Spidergap
Replied January 2019
Thanks for your feedback Lasha. I'm so glad you are enjoying our new language support features ¿ it has been great to see Feedback reports produced in Georgian! Please note that our prices do decrease significantly as you increase the number of people being assessed, so as you go beyond initial pilot stages you'll find the costs become significantly cheaper than the alternatives. All the best, Alexis
December 2014
Joe from GPHC
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
December 2014
Spidergap
I was asked to identify a 360 tool that was simple to use, configurable to our needs (in support of a leadership programme) and that had face validity (especially as the organisation is relatively new to 360). Spidergap has been an excellent choice. I have been impressed by the initial explanation of the product, the ease of use and efficacy of the self authoring tool in giving us what we need. And the customer support throughout (the product is easy to use, nevertheless we had all sorts of questions). I have also been impressed that the Spidergap team has both excellent technical knowledge and organisation/people development know how. They have consistently been able to help.

Response from Spidergap
Replied December 2014
Thanks Joe, I'm really glad you've found Spidergap useful for your leadership programme, and that we've been able to support you with your questions. In future we'll be looking to provide more guides, best practice content, and other resources to answer common questions and help you get the most out of your 360 (albeit we'll always be happy to provide further support wherever needed). Thanks for your feedback, Alexis (Co-Founder of Spidergap)
December 2017
Melissa from Cayman Islands Postal Service
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
December 2017
Exceeds my expectations
Pros
Tool is very easy to set up and manage. Invitations and reminders are super easy to send out and the dashboard allows monitoring response rates at a glance. Quality reports with a wealth of data to focus improvements on the areas that matter most.
Cons
Can't really think of anything. I'll pick cost. But, must note, that the cost is very reasonable for the tool and report quality and I've added it only because my initial response of "Can't think of any."

Response from Spidergap
Replied December 2017
Thanks so much for your review Melissa - I'm so glad we've exceeded your expectations, and we've got some improvements coming in 2018 that I think you'll really like too! All the best, Alexis
November 2018
Sipho from Baeaha Construction
Company Size: 2-10 employees
Industry: Civil Engineering
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
November 2018
Spidergap Website Review
It was good and exciting, and it had minor disadvantages. The experience was good and informing.
Pros
The most thing I liked about this site was it give the user options to choose from and that makes it easier for the user even if the user is using the site for the first time.
Cons
I strongly suggest that a demo video be included in site so that it can be easier for the user to fill in the questionnaire and typical explames of the questionnaire. I honestly didn't like that because it took me a while to understand and that might make someone leave the site.

Response from Spidergap
Replied December 2018
Thanks for the feedback Sipho - we'll definitely take that on board. In the meantime, we do have a help article that can be used to help raters use the tool (please contact support to get a link) and we have demo videos for administrators (again, please contact support to get these). Thanks, Alexis
July 2017
Vijayareka from Societe Generale Global Solution Center
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
July 2017
Awesome customer experience and use friendly options to navigate
Pros
The support from the Spidergap team is fantastic, friendly and quick. Customized options eases the use of the tool.
Cons
as of now nothing to like least.. I hope the team is working on improving the technical functionalities of the tool.
November 2017

Craig from Tiller and Sheets, LLC
Company Size: 11-50 employees
Industry: Financial Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2017
Amazing Experience so easy and useful to use.
Pros
The results were beyond helpful. Very professional layout with great versatility to customize the annual review report. Each persons results can be compared to the entire organization as a whole to understand better their results.
Cons
It was a little difficult to set up the annual reviews for each person of the organization. I also had a little bit of difficulty printing out each individuals review.

Response from Spidergap
Replied November 2017
Thanks so much for this review Craig. We're so glad you are finding Spidergap useful, and we'll look into how we can improve to address the printing issue + annual review setup you mentioned.
August 2016
Katie from Marin Clean Energy (MCE)
Company Size: 11-50 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2016
Spidergap Rocks!!
It was amazing. I got stuck a few times and the SpiderGap support people were awesome in helping me work out any problems that I had. I was working outside of my normal comfort zone so their assistance was greatly appreciated. The assessment is out to the raters now, including me!
Pros
It is extremely functional in that it seems to do most of the work for you. I was amazed when I uploaded the people being assessed and their raters that it sent them out so quickly. There was an error in one of the e-mail addresses so I got a notice right away and was able to fix it, through the instructions provided.
Cons
I got a bit confused navigating the software at first and needed help from the support team. But they were always there to assist.

Response from Spidergap
Replied August 2016
Thanks Katie, it has been a pleasure helping you get your 360 project set up, and we look forward to continuing to support the development of your teams. Thanks again, Alexis
September 2018
Alex from DDB
Company Size: 10,000+ employees
Industry: Public Relations and Communications
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2018
User Friendly, Flexible, and Great Support
Spidergap helps us run 360s for our management development programs on an as-needed basis. Most other 360 products I've seen are full fledged review systems that we need to have as a subscription.
Pros
Great UX. And the support team is super responsive. It's very easy to field a new or repeat 360 design.
Cons
the landing page for the survey admin screen is the survey design interface, which takes a while to load. It would be nice if a survey with responses took you to the results page by default instead.

Response from Spidergap
Replied September 2018
Thanks so much for the feedback! I wanted to let you know that the bug you identified (where you had to go via the preview every time you review results) has now been fixed. We didn't know this bug existed until your review - please do shout with feedback on anything else you find annoying (it may be a bug!). :-) Thanks again!
September 2019
Janet from Fox Consulting
Company Size: 2-10 employees
Industry: Management Consulting
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2019
Fit for purpose design with great support
I used the Spidergap 360 as a leadership assessment tool for a team on a development journey. I was able to customize the questions to align with the company values and mission. After completing the reports I gave face to face feedback to each manager to discuss their report and develop an action plan. We then embarked on a development journey through a 2-day team workshop. The 360 reports helped us to create self-awareness and opened up the feedback conversation so that the team could engage at a much different level. This was an essential part of the team journey.
Pros
I chose this software because the reports and results are professional, easy to understand and customizable. I ended up getting so much more than I anticipated. The service and technical support I got the team was exceptional. The tool was so intuitive and easy to use and the way in which I could set it up to improve team performance was really valuable.
Cons
Not much, I must say. I needed to be able to send an assessment "back" to the step where a user can re-select their participants without losing data already completed which the system can't currently do. That was the only aspect that I would improve.
Reasons for Choosing Spidergap
1) Ease of use 2) Ability to customize 3) Cost effective 4) Professional look and feel 5) Admin rights
September 2018
Adrian from Arcus Consulting Ltd
Company Size: 2-10 employees
Industry: Management Consulting
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2018
Long-term Spidergap User
We've used Spidergap in our company, Arcus Consulting for years - since it was first launched. We use it as part of our consulting and training work with clients seeking 360 feedback. We've found the customer support from Spidergap to be exceptional - highly responsive and going out of their way to help us.
Pros
Very easy for feedback providers to use - we've never had anyone say they don't understand how to use it. So easy to set up a new project based on previous projects and then edit the design Clear, crisp outputs and reporting
Cons
I have nothing to add to this 'Cons' section
May 2018
Pranay from Reliable Software
Company Size: 1,001-5,000 employees
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2018
This tool is incredible and fantastic.
Lot of time is saved by using this tool.
Pros
Things that I like in this tool are setting up is easy, user friendly and customer support guys are very professional. They provide free trial set up which is very useful before choosing a tool.
Cons
I feel that if they should create a mobile application so that it can be accessed from anywhere by the people who use it.

Response from Spidergap
Replied February 2019
Good news! We now have a new modern, and mobile-friendly questionnaire! You can find out more here: https://docs.spidergap.com/product-updates/a-modern-and-mobile-friendly-questionnaire-feb-2019
June 2020
Safir from IRIS Sup'
Company Size: 11-50 employees
Industry: Professional Training & Coaching
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
June 2020
Easy to use and to customise. Great support team!
Spidergap was implemented as part of our programmes, both the students and the teachers found it very useful and easy to read.
Pros
The software is easy to use, and the support team is very efficient and quick to answer.
Cons
The translation process could be described a little better. However the use of the Excel file is great and makes it very easy to translate the questions and the reports.

Response from Spidergap
Replied September 2020
Thanks for the feedback! Good news translation updates can now be done even more easily, directly in the tool :) Please contact Support to walk through how to do this.
September 2015
Harriet from Balance at Work
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
September 2015
Simply Outstanding!
I am relatively new to Spidergap - have only been using it for a few months, and already I can tell just how much better it is than other products out there. What is really impressive to me is that they have managed to make a system with very complex processes that need to happen seem simple and very easy to use. The support from Spidergap throughout our project has been amazing, they're always quick to respond to even the littlest of questions and it seems there is always a solution. The system manages to balance functionality with design. It is a very pleasant system to look at and use. They have shown time and time again that they really know and care about what the user needs. The system can do so many different things and allows you to look at what's going on in lots of different ways, so you can always get what you need out of the system. I would highly recommend Spidergap to anyone!
October 2018
Anonymous
Company Size: 10,000+ employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
October 2018
Questionnaire Software for Feedback and Analysis
Pros
Working for a gaming department allows me to interact with a lot of people who have different roles. Spidergap enables us to create a questionnaire for people to answer. Each of us has to create our own questions so people can provide feedback. Since I am a sound engineer, I needed to ensure that the audio quality is at par with the standards. The feedback I gathered was very helpful and Spidergap puts that in a report.
Cons
It was brought to my attention that some of the people who filled out the questionnaire were not able to save their work on time and they had to redo it again. They need to add an auto-recovery for unsaved work. Spidergap still gets a perfect score from me, as I am not sure if it's an issue on my end or a software bug.

Response from Spidergap
Replied June 2019
Thank you! We really appreciate your feedback and you are right - the lack of automatically saving responses before submitting is our main drawback. The good news is that this feature is our top priority and is expected be released in the next 4-6 weeks! Looking forward to supporting you and the University even better in 2019 as a result :-) Alexis ----- Edit: Good news! As of 8 February 2019, we now support automatic saving of feedback responses!
November 2014
Joy from Consulting Joy
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
November 2014
As a professional coach, I needed a 360 feedback system I could use with my clients
I recently completed a project using Spidergap for this and found it worked perfectly. With online technology you tend to expect a lot of issues, but we didn't have any with Spidergap - it did everything it was supposed to do. The objective of the 360 was to start the conversation with individuals to help increase their self-awareness. Spidergap's reports made this work really well. One big benefit to my client was the ability to customise the questions (whereas most other tools don't allow this). I also found Spidergap's 360 Academy really useful, helping to remind the 360 participants (and me!) that the aim of the feedback review meeting is not actually to review the feedback, it is to make an action plan. Support was fabulous, and worked extremely well. I will definitely use Spidergap again.
June 2015
Susan from Balance at Work
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
June 2015
Flexible 360 tool for consultants and companies
Spidergap has allowed us to offer our clients a level of service for 360 degree feedback we weren't able to offer before. The tool is easy and economical - and also follows 360 degree feedback best practice. We have used it for large and small projects and the structure easily adapts. Being able to customise to our client requirements is invaluable. Sometimes I'm hesitant to recommend software due to poor support, but the absolute opposite is the case here. The customer service I've received for a range of queries and assistance requests had been nothing short of excellent. Highly recommended!

Response from Spidergap
Replied June 2015
Thank you Susan, I'm so glad that Spidergap has been able to help you and your clients in such a variety of projects. We look forward to continuing to work with you in future. Kind regards, Alexis
October 2017
Paul from Paul Investments
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
October 2017
Great, would recommend it to anyone
Pros
the ease with which it is used as well as the layout of results . It easily identifies strengths and opportunities
Cons
can't extract the questionnaire in the format that it is in on the site and so not particularly friendly from that point of view
April 2017
Girish from Stillwater Consulting
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2017
Great functionality and customer support at Spidergap!
We recently came across Spidergap's 360 feedback tool and found it easy to use, stable and flexible. We feel that options to customize the questionnaire and feedback reports are well thought through and easy to execute. What I liked most was the friendliness, technical expertise and prompt service from the Customer Service team - they really want to help and clarified even the smallest of doubts. Congratulations guys - you've developed a superb tool and provide fantastic support!

Response from Spidergap
Replied April 2017
Thanks so much for your feedback Girish, I'm really glad you find Spidergap is helpful in running your 360 feedback reviews. I'll pass on your comments to the team, and we look forward to supporting you in future! All the best, Alexis
September 2019
Anonymous
Company Size: 2-10 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
September 2019
Outstanding customer support
Very professional tool, with great reports and intuitive UI
Pros
Free trial, prices for paid plans are good, has great reports and is very easy to use. Support is always very helpful
Cons
Haven't seen anything negative yet. Does it's job properly. Maybe the surveys can be improved but that's definitely not an issue
June 2017
Chris from Indigo
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
June 2017
Does exactly what you want from a 360 tool at a fraction of the cost of other systems
Pros
the simple interface that make its very quick and easy to use coupled with customisibilty (yes that is a word!) of the report. The ability to make as many changes and as you want without being charged extra or having to wait for a developer to do it for you.
Cons
I am being very nit picky, the invite emails come from the project owner rather than the individual who is asking for 360 feedback (although they probably would have fixed this by now)

Response from Spidergap
Replied June 2017
Thanks for your feedback Chris. I'm so glad you are finding Spidergap is a good fit for you, and we've made a note of your feature request (I'll do my best to move this up the priority list for you!) :) Thanks again and we look forward to working with you for years to come! All the best, Alexis
October 2016
Ewa from TRANSFORMACJA HR
Company Size: 2-10 employees
Industry: Human Resources
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
October 2016
Excellent! I truly recommend.
I was looking for some easy-to-use, cost-optimal, flexible system for 360 feedback collection. Spidergap fully meets my needs!
Pros
flexibility, ease of use
Cons
that I cannot select single assessment scale (need to compare target performamce with current performance)

Response from Spidergap
Replied October 2016
Thanks for your review Ewa, we're glad you got value from Spidergap. Just one minor point, you mentioned that it isn't possible to use only current performance rating - sorry for the misunderstanding, this is actually possible (see: https://www.spidergap.com/help#!articles/465-2646-can-i-just-get-feedback-on-current-performance-rather-than-current-vs-desired ) We'll try to make this clearer in future. Please let us know if you'd like a call to discuss further or help you get this set up. Thanks, Alexis
May 2019
Aneliya from Paysafe Group
Company Size: 1,001-5,000 employees
Industry: Computer Software
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2019
Spidergap helps people unleash their potential
Really great experience, already recommending the tool internally and externally.
Pros
I recently evaluated the Spidergap 360 degree feedback tool. I was delighted on how easy it was to setup and customise. I also liked the questions and appreciated the thorough report that I received.
Cons
Adding the emails one by one is troublesome and error prone. Maybe some kind of AD integration would be beneficial, not sure if it is possible.
October 2019
Daniel from Amcor
Company Size: 10,000+ employees
Industry: Packaging and Containers
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2019
Very user friendly and easy to customize
Pros
The tool is very flexible when it comes to set up as well as customize questionnaires and reporting. All is managed online, very user friendly and intuitive system.
Cons
Nothing to report at this time. I am happy with the experience so far.
October 2015
Eduardo from -
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
October 2015
Good tool, easy to use and streamlines the process
Good tool, easy to use and streamlines the process. Default questionnaires are good but time consuming to fill, which makes them uneffective when getting feedback outside your company. need to be customized, but that is an easy thing to do.

Response from Spidergap
Replied October 2015
Thanks for the feedback Eduardo, As you say, we make it easy to customise the assessment so you can reduce the default template to meet yours needs, however we'll also look into offering some shorter 360 questionnaires to support situations like yours where third parties outside the company were being asked for feedback. Thanks again, Alexis
April 2015
Drew from Western Turnpike Rescue Squad, Inc.
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
April 2015
Great Product
This was a great product and just what I was looking for. Too many 360 programs require a high number of employees you are evaluating in order to get a price point that is respectable. I wanted this for myself and I did not want to spend a ridiculous amount. This is perfect for any individual looking for personal development, or a small not for profit organization. The user interface is very easy and the summaries are very detailed.

Response from Spidergap
Replied April 2015
Thank you so much for your review Drew, I'm really glad you got use from Spidergap and look forward to working with you again in future. Kind regards, Alexis
May 2017
Caroline from KCR- Transforming human capital
Company Size: 2-10 employees
Industry: Human Resources
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
5.0
Functionality
5.0
May 2017
Funtastic tool. Easy to use with amazing support, help and guidance from the team,
Still work in progress ut I used it for senior management evaluation as part of a culture change program
Pros
Customization! Ability to turn it into what I need and the reports make me look so professional. I was ale to get different reports from this tool that will enable me to give a very comprehensive feedback to my client
Cons
Not so much the software ut I was a little it disappointed that I could not download the group analysis. However, for those who love this tool or are considering using it, google sheets can pretty much help generate the group results when you download the raw results and use charts function to generate whatever charts you need
April 2017
Mark from Church on the Ridge
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2017
Spidergap delivers!
From the excellent flexibility of the product to the excellent customer support, I encourage you to utilize the services of Spidergap for your next 360 Review. The report is professionally put together and the ease of use from an administrative perspective is top drawer!

Response from Spidergap
Replied April 2017
Thanks Mark, I'm so glad you've found Spidergap useful and am really pleased that you found the report, flexibility, support and ease-of-ease particularly 'top drawer'. I'll pass your kind words on to the team, and we look forward to supporting you in future.
August 2015
Guy from Newmemory Australia
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
August 2015
Very easy to use but powerful
I have conducted many 360 evaluations in the past through email, printed forms etc and Spidergap was the first online tool I have worked with. I was impressed with how easy the site was to use and how it made the whole process seamless for me and for the people performing the reviews. I like how easy it is to customise and the guidance is excellent.

Response from Spidergap
Replied August 2015
Thanks so much Guy, I'm really glad you've found Spidergap powerful and seamless. We look forward to continuing to work with you in future. Kind regards, Alexis
February 2020
Catherine from Vaughan & Associates
Company Size: 1 employee
Industry: Management Consulting
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
February 2020
Flexible and high quality 360 feedback tool
I was able to rn a very usful 360 process for a Leadership Team with relative ease. Everyone received useful feedback and the resports were easy to use and share with each other.
Pros
I enjoyed working with it! It is easy to use and highly adaptable - so I tailor it exactly to my clients needs. There are lots of resources for learing how to use the features, and also very responsive custmer care team. I never waited longer than an hour for a response that solved my issues.
Cons
Overall I prefer human contact so using email and the internet interface took a bit of getting used to.
November 2015
Debbie from Gallus
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
November 2015
An excellent solution with outstanding customer service
Having used Spidergap for some months now across a number of settings I am incredibly impressed. The solution itself is excellent and Spidergap are clearly keen to listen to feedback and continuously develop their offering. Their pricing is fair and transparent and, perhaps most important of all, their customer service and technical support have been outstanding - very fast response times coupled with a 'nothing is too much trouble' attitude has secured Spidergap a place as one of our trusted suppliers. Highly recommended!
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