Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
5.0 / 5
Functionality
4.5 / 5
Pros
"The software is pretty customizable. We have various types of employees with many different schedules. We found this to be pretty straight forward to set up and utilize."
"tech support is great and very responsive. Using SQL server is big plus. Interfaces to our clocks easily. Good system and does what we need it to do. "
"easy to use, friendly user, manage holliday very easy to add on"
Cons
"There are a couple of things that we had to work around but for the most part, it works for our company."
"when people punch should bring back to the schedule in place"
"We would like to have keyboard shortcuts in the system. For example being able to use "tab" to select an employee in the employee selector when searching, instead of using the mouse."
Synerion Reviews
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April 2020
Mike from Virginia Imports, Ltd.
Company Size: 51-200 employees
Industry: Wholesale
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
Great product
Can review OT, hours spent on a daily, weekly and monthly basis. Can look at the whole team or an individual employee. We can adjust any of the areas that will benefit us when discussed with a Synerion team member.
Pros
Easily used on a daily basis, customer service on questions is a one on one meeting with an expert on their product, always looking to improve their product, and webinars often to cover any changes they make in their product.
Cons
I did not have any least liked concerns about the product because it was implemented easily and fixed a big opportunity in our hourly payroll punching and reporting.
Reasons for Choosing Synerion
Customer service responded quickly and made us feel important and that our concerns and needs could be met using their product.
Reasons for Switching to Synerion
EPC could not keep with hours correctly and if an employee missed a punch you had to recreate a whole new card.
February 2021
Véronique from Momo Sports
Company Size: 51-200 employees
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2021
Review
Pros
Le système est vraiment très simple à utiliser, autant pour les gestionnaires que pour le libre-service. Le support à la clientèle est courtois et il répondent toujours à notre demande dans des délais raisonnable. Le système d'horaire.
Cons
Comme nous sommes un commerce de détail nous avons beaucoup d'employés avec des disponibilités différente et des particularités différente aussi alors les points à améliorer sont au niveau des notes que les employés peuvent nous laisser. Surtout lorsqu'il mettent leur disponibilités, ce serait intéressant et même nécessaire qu'ils puissent nous laisser des précisions supplémentaires. Donc peut-être à prévoir de rajouter un champs de note dans la section des disponibilité, au même titre qu'ils peuvent nous laisser une note lorsqu'ils font une demande de congé.
February 2016
Carmen from Kuntz Electroplating inc
Industry: Electrical/Electronic Manufacturing
Time Used: More than 2 years
Ease-of-use
3.0
Customer support
4.0
Functionality
3.5
February 2016
New Synerion users
Pros
I really like that the forepersons can manage their employees. I like that they can see who is coming up for holidays.
Cons
What I like least about this product is that when you deviate from your usual page by mistake it is not clear how to return to your page. The title of the pages are not the same you have Time and Attendance on one page and Attendance Management on the side bar. I don't like how you have to pull up or down the page every time you log on, I wish it would stay the same when you logged off. When booking a vacation day for salaried employees there should be a easier way to make adjustments after the fact to reflect an accurate vacation balance.
March 2021
Jesse from Bytek Automobiles Inc
Company Size: 51-200 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
March 2021
Synerion - A Review
Pros
The thing I like most about Synerion is that it is easy to use the majority of the functions. It keeps detailed records, and gives accurate reporting which helps us with completing payroll
Cons
What I don't like is the scheduling tool as it can't seem to build the schedules for employees properly. We have tried to rectify this but have for the most part not used the schedule part of the system due to its poor quality.
March 2021
Lisa from ARC Receivables Management Ltd
Company Size: 51-200 employees
Industry: Banking
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
March 2021
From a Supervisor's point of View
Employees have more control over their own time and records. And if there is a change in their plans, it is easily changed by management. Makes it easier for our payroll company to confirm records.
Pros
I find that the features that are most impactful are the vacation accrual. My staff can see at a glance how much time they have available to them at any given moment.
Cons
The schedule calendar is challenging to use. Especially when inputting an employee's schedule. When using the "Copy Calendar" function, it does not know to skip a stat holiday, rather it includes that day in the schedule, which then messes up each week thereafter.
Reasons for Switching to Synerion
This one was easier to use and more user friendly for all staff
December 2018

Alexander from Valens
Company Size: 51-200 employees
Industry: Semiconductors
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
December 2018
This software allowed control working hours , vacation , day sicking .
It is good software to control employees working hours .
Pros
This software allowed control working hours , vacation , day sicking . It is very helpful for company administration .
Cons
Some time when you have make enter at system it is miss at Synerion .
March 2021
Elena from Embassy West Senior Living.
Company Size: 51-200 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
March 2021
Embassy West Senior Living
Overall experience is great.
Pros
We are using the time and attendance feature and export to payroll. It made a great impact on the number of human errors that we used to have before we implemented Synerion.
Cons
It is a little tricky to use for complicated schedules.
Reasons for Switching to Synerion
I was looking for a better solution, requiring less human interaction.
August 2020
Timothy from CMP
Company Size: 201-500 employees
Industry: Electrical/Electronic Manufacturing
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
August 2020
Happy Customer
Overall I am very happy with the software.
Pros
I was a member of the team who evaluated many different softwares and decided on Synerion. Ease of implementation, scheduling, reports and exceptions are all pros in my view.
Cons
I have not encountered any Cons at this point.
Reasons for Switching to Synerion
Cost and ease of use.
March 2021
Grace from BWBDFS
Company Size: 11-50 employees
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
March 2021
Synerion Time Management System
Pros
Comprehensive data base Ease of use Employee portal
Cons
Would love to see a “click&pick” reporting feature
February 2021
Debbie from Phoenix Wrappers ULC
Company Size: 51-200 employees
Industry: Machinery
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
4.0
Functionality
5.0
February 2021
Thumbs up for Synerion
Pros
Easy to use and navigate. Haven’t had many issues with employees punching in and out since implementation. Very good product, would recommend.
Cons
Any changes takes 24hrs to sync with payroll software.
November 2017
Yvette from Brooklin Concrete Products Corp.
Company Size: 201-500 employees
Industry: Electrical/Electronic Manufacturing
Time Used: More than 2 years
Review Source
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
November 2017
Excellence in Customer Service
I would recommend this company to any firm looking for a well support time keeping solution.
Pros
The product meets our needs at the current time and the company goes out of their way to inform you of any upcoming changes. My favorite part of this system is the customer support. They go above and beyond to help their customers. You could not ask for better support services!
Cons
The product is a bit complex in some areas so takes some training. The training and customer support given by the company more than make up for this. The sad part is it will no longer be supported at the end of this year so an upgrade in product is required. But Synerion has gone out of their way to keep us up to date on this and what is required to upgrade.
February 2017
Sharon from MW Canada Ltd.
Company Size: 51-200 employees
Industry: Electrical/Electronic Manufacturing
Time Used: Less than 12 months
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
February 2017
Synerion easy to use Time clock
A little rough getting everything set up and running the way we were used to, but support helped the best they could to work out the quirks that we needed. Set up is always a bit of work with any new system for programs so the Synerion team did well. Very happy with the system. Less problems with this system then our old system. Synerion is easy to use and has lots of options to use. We have been able to keep track of a few things all in one system now.
Pros
Quick clock to system updates
Cons
Finding a report for Absences to match what we want. Want a report that gives us late in, early out,absences with written reasons and any long lunches or long breaks taken. The gentleman on the phone for review was helpful in finding a report that covers all but the long lunches and long breaks.
May 2020
Jean from Acier Fati inc / Fati Steel inc
Company Size: 51-200 employees
Industry: Mining & Metals
Time Used: More than 2 years
Review Source
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2020
Great product to manage your workforce and populate your payroll system
Great workforce management system. It's very easy to install and very flexible. You can easily adjust it to your needs.
Pros
Synerion is a very intuitive system which is very easy to use for employees, managers and administrators
Cons
No much to be improved. Synerion also offers regular updates and info sessions on new features.
Reasons for Choosing Synerion
Was suggested from one of our business partner and was working well with our payroll system.
February 2019
Anna Maria from Lady York Foods
Company Size: 51-200 employees
Time Used: More than 2 years
Review Source
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
February 2019
Synerion makes my job so much easier.
Payroll is so much easier with Synerion. I can run reports and all the information i need to complete payroll is at my finger tips.
Pros
So much better than calculating time cards manually everything is there calculated at my finger tips
Cons
Can not think of anything i do not like about Synerion. Setting everything up is a bit time consuming but once it is done everything is there.
August 2016
Sherry from Jack Victor Limited
Industry: Electrical/Electronic Manufacturing
Time Used: Less than 6 months
Ease-of-use
4.0
Value for money
3.5
Customer support
5.0
Functionality
4.0
August 2016
Successful Implementation and conversion process
Pros
We have over 1000 unionized employees in 3 separate locations (on 15 terminals). The calculations are accurate, taking into account the different lunch periods of employees. We were able to automate and program our complicated statutory holiday rules, accruals and hourly rate increases in the middle of the pay-period (split pays) thus eliminating quite a lot of manual work and verification. Synerion created import/export features to move data back and forth between the time and attendance software and our payroll software. As we do not have HR software, the employee profile in the CoreHr module was programmed to our exact needs and meets our requirements. The Project Manager asked the right questions and suggested ways to give us the desired results. Synerion provides excellent customer service.
Cons
The built in reporting features could be better. It is easy to extract employee profile data and create an excel file, but other fields are not as user-friendly. We are still going through the learning process but think that we may have to resort to Crystal or Tableau to give us the data that we need in the presentation required.
September 2018
Steffanee from Kingdon Timber Mart
Company Size: 51-200 employees
Industry: Retail
Time Used: Less than 12 months
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2018
Excellent Product
Pros
Synerion system is extremely user friendly. The implementation process is fairly quick and went extremely smooth for us. The employee self service request for vacation/time off has significantly reduced the amount of paperwork and is a feature I would recommend for any company looking to reduce paperwork. Going from handwriten timecards to employees using key fobs to punch in and out of work has also drastically reduced the manual work load.
Cons
There is nothing negative I can write about Synerion. It is a very user friendly program that even the not so tech savvy individual could use.
August 2019
Karen from ICLS Dermatology & Plastic Surgery
Company Size: 11-50 employees
Industry: Medical Practice
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
August 2019
Very easy to use
We like that you can clock in and out from your Smart phone. Also, we like that staff can manage their own time off requests. They can also see what allotment they have left.
Pros
The software is pretty customizable. We have various types of employees with many different schedules. We found this to be pretty straight forward to set up and utilize.
Cons
There are a couple of things that we had to work around but for the most part, it works for our company.
December 2020
Yvon from Aliments Whytes
Company Size: 201-500 employees
Industry: Food Production
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
Best softwere
Pros
easy to use, friendly user, manage holliday very easy to add on
Cons
when people punch should bring back to the schedule in place
August 2018
Aaron from The Eye Gallery
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: Less than 12 months
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2018
Great System
Pros
Easy to use and learn. Great way for employees to use the system on any computer, plus allows for mobile punches. Mobile is a nice feature when employees are not working in the office. The geo-location is nice to make sure they are at the correct location when clocking time. The reports are good and easy to use
Cons
It would be nice if the software allowed you to create the payroll as well (removes taxes and includes hourly rates).
July 2018
Alain from Résidence des Bâtisseurs Baie-Saint-Paul
Company Size: 51-200 employees
Industry: Medical Practice
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
3.0
Customer support
4.0
Functionality
4.0
July 2018
Good hour control
Very user friendly
Pros
The wed access is wonderful for our supervisors, they can access from their smart phone or on their home cumputers.
Cons
Not for companies with alot of different cedules and shift (24/24), we have alot of people working, we are open 7 days a week and 24 hours a day
October 2016
Lyne from DLL inc
Company Size: 51-200 employees
Industry: Electrical/Electronic Manufacturing
Time Used: Less than 6 months
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2016
Very easy to use
The system is very intuitive. The training videos helped me, but a lot of things I was able to figure out on my own because the system is very clear and easy to use. The support team is always quick to respond with help when needed.
Pros
Training videos are very helpful. The system is very easy to use and i was able to figure out a lot of things on my own. When i do need help the support team is extremely helpful and responsive.
Cons
The scheduling system is a bit cumbersome. The fact that I need to always do the mass copy, and then remember to go back and remove the stat days, is not ideal. And if we forget, the stat days have problems. Weekly automatic schedules would work much better for us.
August 2020
Roy from Location simplex
Company Size: 1,001-5,000 employees
Industry: Business Supplies and Equipment
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Functionality
5.0
August 2020
Synerion
I like the system, very easy to use and understand, it is simple
Pros
easy to use, the guide explains well, easy to understand and to find
Cons
Nothing, I have nothing negative to say about the system
March 2019
Beth from Concrete Inc.
Company Size: 51-200 employees
Industry: Construction
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Functionality
5.0
March 2019
Synerion Payroll Software
Tracking the job hours and Synerion has an awesome job tracking of hours
Pros
It is easy to use, maintain and has lots of features
Cons
The "in" and "Out" buttons are pretty close each other that causes punching the wrong button
May 2016
Bruce from Franke Kindred Industries
Industry: Electrical/Electronic Manufacturing
Time Used: More than 2 years
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
May 2016
Tech support is great
Pros
tech support is great and very responsive. Using SQL server is big plus. Interfaces to our clocks easily. Good system and does what we need it to do.
Cons
reporting requirements can be a little complicated when we wanted customize and make our own reports. Better API interface to get data needed.
June 2020
Adam from Design Label Systems Inc.
Company Size: 51-200 employees
Industry: Packaging and Containers
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2020
It just works
One of the best experiences from a 3rd party integrated supplier. Amazing customer service, very durable, powerful reporting. What’s not to love?
Pros
Customer service. Intuitive UI, quality.
Cons
Rare hardware glitches. They almost never interfered with the software but once an employee disappeared from the system. A quick email with customer service fixed that.
Reasons for Switching to Synerion
Outdated software
June 2017
Eric from OCASI
Company Size: 11-50 employees
Industry: Philanthropy
Time Used: Less than 6 months
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
June 2017
Solid offering, room for improvement
Pros
Synerion's software is very easy to use and requires little setup time to begin using it's base features.
Cons
The system feels like it is still in development in certain areas of its functionality. Manual workarounds have been required for options that are not present. The lack of a training manual (they offer a limited number of videos) has hampered our staff's ability to quickly adopt the system. As the implementation lead, I am tasked with writing a manual that includes visual examples and step-by-step instructions for our managers and employees. All of this being said, Synerion's knowledgeable and personal customer service agents have made the entire process a breeze and easy to understand.
February 2017
Caroline from Rideau Optometric
Company Size: 11-50 employees
Industry: Medical Practice
Time Used: Less than 12 months
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2017
Excellent product!
Synerion was not only easy to implement, it is easy to use! I am the General Manager of a small enterprise and it's made payroll as well as scheduling much simpler. Staff attendance is much easier to track.
Pros
The interface is very user-friendly!
Cons
I am a very critical person and I actually have no negative comments to make about this software.
March 2019
Cody from Floradale Feed Mill Limited
Company Size: 51-200 employees
Industry: Farming
Time Used: Less than 12 months
Review Source
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
March 2019
Great Product for our company
We are able to reduce our man hours for putting together time sheets and finding data at a moments notice.
Pros
The ease of use is a great aspect. Easy to search for information and pull information within seconds.
Cons
some software navigation tools (performance Dashboard Black hole) were difficult to find work around.
August 2017
Jeff from NooElec Inc.
Company Size: 11-50 employees
Industry: Mechanical or Industrial Engineering
Time Used: Less than 12 months
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2017
Fantastic Employee Time Tracking Application!
Pros
The Synerion application has made employee time tracking a breeze. We have improved our time tracking efficiency by approximately 40% since implementation over our previous solution, and expect further improvements as we learn more about the additional features available as part of the application. Great ROI for our medium-sized business.
Cons
Express implementation/setup took a bit more time than expected. However, when we ran into a setup issue we were unable to resolve, a tech representative from Synerion helped us through it on the phone and it was fixed to our satisfaction within 30 mins. No other notable cons at this time.
June 2016
Tom from Karl W. Richter Ltd
Industry: Electrical/Electronic Manufacturing
Time Used: More than 2 years
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
June 2016
Reliability
Pros
the reliability, you want the software to be like a car you want it work and be reliable that is what you get from synerion . punches are never lost. works for multiple locations.
Cons
price not the cheapest. may look for new hardware options. would like more in depth training to better understand the software.
May 2016
Ted from Centre for Probe Development and Commercialization
Industry: Electrical/Electronic Manufacturing
Time Used: More than 2 years
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
May 2016
Great experience
Pros
accessible to all user, across all locations. Customer Support very responsive and helpful.
Cons
the fact that its hard for us to troubleshoot some issues. There wasn't any documentation to help us understand at 1st. but Customer support walked us through it all now.
August 2017
Ben from Grand Touring Automobiles Group of Companies
Company Size: 201-500 employees
Industry: Retail
Time Used: Less than 6 months
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2017
Quick Implementation
Pros
Complete control. We now have visibility of our work force which is saving dollars! The system is easy to use once you play around with it. I highly recommend watching all the videos - there are various features that save you time, but without watching the videos you likely wouldn't see them.
Cons
The system cannot automatically generate punches (for salaried employees we only want them to clock in, for attendance purposes) and therefore create a lot of errors each day that I manually have to fix. Without giving a manager complete visibility to other departments, they cannot see other departments vacation bookings.
April 2016
Kambiz from PitaBreak
Industry: Electrical/Electronic Manufacturing
Time Used: More than 2 years
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
April 2016
Great Customer Service
Pros
the product is very Dynamic, able to scale to our company size. Overall great product I love the new features such as CoreHR. the product is very user friendly Customer service is friendly, timely and helpful.
Cons
the user manual is not as in depth as i would like.
May 2016
Lynne from Canadian Niagara Hotels
Industry: Hospitality
Time Used: More than 2 years
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
May 2016
Big improvement over paper time cards.
Pros
Improves time to calculate payroll, we started with paper time cards, this was a huge step in reducing the time it took to manage payroll. employees are paid on time and correctly.
Cons
it took some time to get use to the change but once i did i was fine.
May 2018
Iain from Furlani's Food Corporation
Company Size: 201-500 employees
Industry: Electrical/Electronic Manufacturing
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2018
Customer & Technical Service is Unparalleled!
Pros
The staff in the Customer & Technical Service Teams are extremely responsive, and provide fast turnaround to any questions/needs that arise.
Cons
The ad-hoc report writing has been sketchy - steps have been taken to improve this feature, but still some progress to be made.
November 2015
Iain from Furlani's Food Corporation
Industry: Electrical/Electronic Manufacturing
Time Used: More than 2 years
Ease-of-use
4.5
Customer support
5.0
Functionality
5.0
November 2015
Excellent - exceeded expectations!!
Pros
Aside from the great system functionality, the implementation phase was very smooth, and the on-going customer support is awesome.
Cons
An effective and easy-to-use Ad-Hoc Report Writer is lacking.
May 2016
Suzana from World Vision
Industry: Philanthropy
Time Used: More than 2 years
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
May 2016
User friendly software
Pros
user friendly, no technical issues. very easy to add new user to the system. customer support has been very responsive and always there to answer my inquires.
Cons
able do everything that i require. i have no issues to report.
November 2019
Champagne from ebenisterie St-Patrick
Company Size: 51-200 employees
Industry: Construction
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Functionality
4.0
November 2019
Rewiew
Pros
Realy frendly user, It's constantly getting better
Cons
The help menu in the corner is always catch by other action, also the policies of the written is very small
January 2016
Maria from Sargent Aerospace Canada Inc.
Industry: Electrical/Electronic Manufacturing
Time Used: More than 2 years
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
January 2016
Synerion - great product!!
Pros
It does everything we need it to do. It's easy to follow and update.
Cons
nothing - it's perfect. we use it every day and it works great.
January 2017
Danny from John Richard
Company Size: 51-200 employees
Industry: Furniture
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
January 2017
Synerion Review
The software has been fairly easy to use thus far and that is a big plus. The only thing that I'm not overly happy about is the fact that there is no software (as far as we have been told) that works with this so that we can keep our attendance tracking points system in place.
Pros
Easy to use.
Cons
There is no way to have a points system for attendance tracking.
April 2018
Carla from Round Lake Treatment Centre
Company Size: 11-50 employees
Industry: Medical Practice
Time Used: Less than 6 months
Review Source
Ease-of-use
5.0
Functionality
4.0
April 2018
Excellent
Excellent customer service!
Pros
The ease of use, accruals, ESS for staff to view accrual balances, mass copy saves so much time in scheduling employees
Cons
The phone app for the schedulers could be improved so there is more functionality to actually schedule people on/off, etc.
March 2019
Babithiraa from Tully Luxury Travel
Company Size: 51-200 employees
Industry: Hospitality
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
4.0
Functionality
3.0
March 2019
Not what we had in mind.
Pros
- Customer service is good. The reps try to help us as much as they can. - Scheduler can be used by employees that are 9-5 standards hours - Allowing export reports,, helps with administration side.
Cons
- Employee annual entitlement is not displayed on dashboard and a report is not available - Synerion does not directly export into payroll platform. - Scheduler is more ideal for retail and not an office environment. - No mobile app for Synerion Agile - Past absence history on Employee portal is not available. This is one of the main reasons for us to move to an online portal. - Can not bank lieu days.
February 2017
Diana from Shellcast
Company Size: 51-200 employees
Industry: Electrical/Electronic Manufacturing
Time Used: Less than 6 months
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
February 2017
Great Product
I like this product...It is a very user-friendly product and the customer service is amazing. I will recommend this product to everybody. For the persons who has different punching hours, we can control them through this system. We can attach the people on a foreman. Some reports are not finalized.
June 2017
Nicole from Plastics
Company Size: 201-500 employees
Industry: Electrical/Electronic Manufacturing
Time Used: Less than 6 months
Ease-of-use
4.0
Value for money
3.0
Customer support
3.0
Functionality
3.0
June 2017
Good Product for a Good Rate
Pros
Sales representative was great and easy to work with. Worth the switch from a manual tracking system to something more comprehensive.
Cons
Very little assistance with set up. Could have used some help with the day to day changes in order to get used to the system.
September 2019
claudine from equipement adrien phaneuf
Company Size: 51-200 employees
Industry: Farming
Time Used: Less than 6 months
Review Source
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
September 2019
great to work with
so far i had no problem and when i did i went into the tutorial section and it helped me
Pros
easy to navigate the graphics are well presented
Cons
you cannot add time to the people who are paid weekly instead of hourly
July 2016
Jenny from Canadian Mental Health Association Nipissing Regional Branch
Industry: Philanthropy
Time Used: Less than 6 months
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2016
Great Reliable Product
Pros
Information like accruals, is all real time, it works well with the weekly timesheets. The reports are good. Cost benefits are great, and system is a lot more reliable than our last one.
Cons
We would like to have keyboard shortcuts in the system. For example being able to use "tab" to select an employee in the employee selector when searching, instead of using the mouse.
November 2015
Holly from Heliene Inc
Industry: Electrical/Electronic Manufacturing
Time Used: Less than 6 months
Ease-of-use
5.0
Customer support
5.0
Functionality
4.0
November 2015
Customer Review
Pros
Quick and does not freeze up when trying to view data. Customer support is also great; my questions get answered very quickly and thoroughly.
Cons
Does not work with our pay period for exporting payroll data to Nethris. Our pay period is from the 22nd of each month to the 21st of the following month.
January 2017
Wendy from Wallenstein Feed & Supply Ltd
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2017
Night and Day Difference from Previous Vendor
We are saving time and money by having a fully automated solution. Synerion was able to meet our complex rule requirements and we see a night and day difference from our previous experience with workforce management providers.
April 2016
Jennifer from Extend-A-Family
Industry: Philanthropy
Time Used: Less than 6 months
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
April 2016
Synerion - great product!
Pros
Our rep was very accomodating and was very timely to help when we were stuck.
Cons
At first, we were afraid we were not going to get all the tools we needed, but it was all worked out and we are happy with the end product.
December 2015
Meaghan from Ritchie Feed & Seed Inc
Industry: Electrical/Electronic Manufacturing
Time Used: Less than 6 months
Ease-of-use
4.0
Functionality
5.0
December 2015
Ritchie Feed & Seed Inc
Pros
It is easy to use. Clear. The reports look great. The scheduling will be very helpful for us
Cons
I haven't used the program enough to find anything that I do not like.