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Synerion software

32 reviews(5.0/5)
32 reviews(5.0/5)

With modules for time and attendance, staff scheduling and more, Synerion Workforce Management Solutions suites are suitable for organizations of all sizes looking to cut labor costs and automate worker attendance. 

Able to be deployed on-premise or through the cloud, flexibility is a point of emphasis. Employees can clock in and out through any device, and time off requests can be submitted, tracked and approved in-suite, with the ability for workers to attach relevant documents, such as medical certificates.

Business intelligence functionality is also built-in, allowing users to graph and track trends in organizational performance. Viewing and updating data are kept independent to ensure data security, and real-time alerts ensure workers remain under overtime thresholds.

Synerion offers two different suites dependent on business size. Synerion Agile Workforce is available for small and midsize businesses, while Synerion Enterprise Workforce caters to larger organizations. 

International support is available, along with worker self-service functionality and dedicated mobile apps for Android and iOS devices.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8

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32 Reviews of Synerion

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  • Steffanee from Kingdon Timber Mart

    Specialty: Retail

    Number of employees: 51-200 employees

    September 2018

    Excellent Product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Synerion system is extremely user friendly. The implementation process is fairly quick and went extremely smooth for us. The employee self service request for vacation/time off has significantly reduced the amount of paperwork and is a feature I would recommend for any company looking to reduce paperwork. Going from handwriten timecards to employees using key fobs to punch in and out of work has also drastically reduced the manual work load.

    Cons

    There is nothing negative I can write about Synerion. It is a very user friendly program that even the not so tech savvy individual could use.

    This review was submitted organically. No incentive was offered
    Review Source

  • Aaron from The Eye Gallery

    Specialty: Healthcare / Medical

    Number of employees: 2-10 employees

    August 2018

    Great System

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use and learn. Great way for employees to use the system on any computer, plus allows for mobile punches. Mobile is a nice feature when employees are not working in the office. The geo-location is nice to make sure they are at the correct location when clocking time. The reports are good and easy to use

    Cons

    It would be nice if the software allowed you to create the payroll as well (removes taxes and includes hourly rates).

    This review was submitted organically. No incentive was offered
    Review Source

  • Alain from RĂ©sidence des Bâtisseurs Baie-Saint-Paul

    Specialty: Healthcare / Medical

    Number of employees: 51-200 employees

    July 2018

    Good hour control

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very user friendly

    Pros

    The wed access is wonderful for our supervisors, they can access from their smart phone or on their home cumputers.

    Cons

    Not for companies with alot of different cedules and shift (24/24), we have alot of people working, we are open 7 days a week and 24 hours a day

    This review was submitted organically. No incentive was offered
    Review Source

  • Mike from Virginia Imports

    Specialty: Distribution

    Number of employees: 51-200 employees

    May 2018

    Coming from a manual punch clock to a digital clock with the ability to run informative reports and schedules was tranforming

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Since we joined the Synerion service we have had great success in reporting and controlling payroll hours

    Pros

    Scheduling, ease of entering and deleting employees, great customer service of Synerion, always making great upgrades to their system, holding webinars on changes and answering questions, staying ahead of the competition

    Cons

    Would like to see better headings (subject titles) that match the reports that are identified on the Synerion software

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Iain from Furlani's Food Corporation

    Specialty: Manufacturing

    Number of employees: 201-500 employees

    May 2018

    Customer & Technical Service is Unparalleled!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The staff in the Customer & Technical Service Teams are extremely responsive, and provide fast turnaround to any questions/needs that arise.

    Cons

    The ad-hoc report writing has been sketchy - steps have been taken to improve this feature, but still some progress to be made.

    This review was submitted organically. No incentive was offered
    Review Source

  • Carla from Round Lake Treatment Centre

    Specialty: Healthcare / Medical

    Number of employees: 11-50 employees

    April 2018

    Excellent

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Excellent customer service!

    Pros

    The ease of use, accruals, ESS for staff to view accrual balances, mass copy saves so much time in scheduling employees

    Cons

    The phone app for the schedulers could be improved so there is more functionality to actually schedule people on/off, etc.

    This review was submitted organically. No incentive was offered
    Review Source

  • Yvette from Brooklin Concrete Products Corp.

    Specialty: Manufacturing

    Number of employees: 201-500 employees

    November 2017

    Excellence in Customer Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I would recommend this company to any firm looking for a well support time keeping solution.

    Pros

    The product meets our needs at the current time and the company goes out of their way to inform you of any upcoming changes. My favorite part of this system is the customer support. They go above and beyond to help their customers. You could not ask for better support services!

    Cons

    The product is a bit complex in some areas so takes some training. The training and customer support given by the company more than make up for this. The sad part is it will no longer be supported at the end of this year so an upgrade in product is required. But Synerion has gone out of their way to keep us up to date on this and what is required to upgrade.

    This review was submitted organically. No incentive was offered
    Review Source

  • Jeff from NooElec Inc.

    Specialty: Engineering

    Number of employees: 11-50 employees

    August 2017

    Fantastic Employee Time Tracking Application!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The Synerion application has made employee time tracking a breeze. We have improved our time tracking efficiency by approximately 40% since implementation over our previous solution, and expect further improvements as we learn more about the additional features available as part of the application. Great ROI for our medium-sized business.

    Cons

    Express implementation/setup took a bit more time than expected. However, when we ran into a setup issue we were unable to resolve, a tech representative from Synerion helped us through it on the phone and it was fixed to our satisfaction within 30 mins. No other notable cons at this time.

    This review was submitted organically. No incentive was offered
    Review Source

  • Ben from Grand Touring Automobiles Group of Companies

    Specialty: Auto Dealership

    Number of employees: 201-500 employees

    August 2017

    Quick Implementation

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Complete control. We now have visibility of our work force which is saving dollars! The system is easy to use once you play around with it. I highly recommend watching all the videos - there are various features that save you time, but without watching the videos you likely wouldn't see them.

    Cons

    The system cannot automatically generate punches (for salaried employees we only want them to clock in, for attendance purposes) and therefore create a lot of errors each day that I manually have to fix.

    Without giving a manager complete visibility to other departments, they cannot see other departments vacation bookings.

    This review was submitted organically. No incentive was offered
    Review Source

  • Eric from OCASI

    Specialty: Non-Profit

    Number of employees: 11-50 employees

    June 2017

    Solid offering, room for improvement

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Synerion's software is very easy to use and requires little setup time to begin using it's base features.

    Cons

    The system feels like it is still in development in certain areas of its functionality. Manual workarounds have been required for options that are not present. The lack of a training manual (they offer a limited number of videos) has hampered our staff's ability to quickly adopt the system. As the implementation lead, I am tasked with writing a manual that includes visual examples and step-by-step instructions for our managers and employees. All of this being said, Synerion's knowledgeable and personal customer service agents have made the entire process a breeze and easy to understand.

  • Nicole from Plastics

    Specialty: Manufacturing

    Number of employees: 201-500 employees

    June 2017

    Good Product for a Good Rate

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Sales representative was great and easy to work with. Worth the switch from a manual tracking system to something more comprehensive.

    Cons

    Very little assistance with set up. Could have used some help with the day to day changes in order to get used to the system.

  • Sharon from MW Canada Ltd.

    Specialty: Manufacturing

    Number of employees: 51-200 employees

    February 2017

    Synerion easy to use Time clock

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A little rough getting everything set up and running the way we were used to, but support helped the best they could to work out the quirks that we needed. Set up is always a bit of work with any new system for programs so the Synerion team did well. Very happy with the system. Less problems with this system then our old system. Synerion is easy to use and has lots of options to use. We have been able to keep track of a few things all in one system now.

    Pros

    Quick clock to system updates

    Cons

    Finding a report for Absences to match what we want. Want a report that gives us late in, early out,absences with written reasons and any long lunches or long breaks taken. The gentleman on the phone for review was helpful in finding a report that covers all but the long lunches and long breaks.

  • Caroline from Rideau Optometric

    Specialty: Healthcare / Medical

    Number of employees: 11-50 employees

    February 2017

    Excellent product!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Synerion was not only easy to implement, it is easy to use! I am the General Manager of a small enterprise and it's made payroll as well as scheduling much simpler. Staff attendance is much easier to track.

    Pros

    The interface is very user-friendly!

    Cons

    I am a very critical person and I actually have no negative comments to make about this software.

  • Diana from Shellcast

    Specialty: Manufacturing

    Number of employees: 51-200 employees

    February 2017

    Great Product

    Ease-of-use
    Functionality
    Quality
    Support

    I like this product...It is a very user-friendly product and the customer service is amazing. I will recommend this product to everybody. For the persons who has different punching hours, we can control them through this system. We can attach the people on a foreman. Some reports are not finalized.

  • Danny from John Richard

    Number of employees: 51-200 employees

    January 2017

    Synerion Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The software has been fairly easy to use thus far and that is a big plus. The only thing that I'm not overly happy about is the fact that there is no software (as far as we have been told) that works with this so that we can keep our attendance tracking points system in place.

    Pros

    Easy to use.

    Cons

    There is no way to have a points system for attendance tracking.

    Review Source: Capterra

  • Wendy from Wallenstein Feed & Supply Ltd

    January 2017

    Night and Day Difference from Previous Vendor

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are saving time and money by having a fully automated solution. Synerion was able to meet our complex rule requirements and we see a night and day difference from our previous experience with workforce management providers.

    Review Source: Capterra

  • Lyne from DLL inc

    Specialty: Manufacturing

    Number of employees: 51-200 employees

    October 2016

    Very easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The system is very intuitive. The training videos helped me, but a lot of things I was able to figure out on my own because the system is very clear and easy to use. The support team is always quick to respond with help when needed.

    Pros

    Training videos are very helpful. The system is very easy to use and i was able to figure out a lot of things on my own. When i do need help the support team is extremely helpful and responsive.

    Cons

    The scheduling system is a bit cumbersome. The fact that I need to always do the mass copy, and then remember to go back and remove the stat days, is not ideal. And if we forget, the stat days have problems. Weekly automatic schedules would work much better for us.

  • Sherry from Jack Victor Limited

    Specialty: Manufacturing

    August 2016

    Successful Implementation and conversion process

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We have over 1000 unionized employees in 3 separate locations (on 15 terminals). The calculations are accurate, taking into account the different lunch periods of employees. We were able to automate and program our complicated statutory holiday rules, accruals and hourly rate increases in the middle of the pay-period (split pays) thus eliminating quite a lot of manual work and verification. Synerion created import/export features to move data back and forth between the time and attendance software and our payroll software.
    As we do not have HR software, the employee profile in the CoreHr module was programmed to our exact needs and meets our requirements.
    The Project Manager asked the right questions and suggested ways to give us the desired results. Synerion provides excellent customer service.

    Cons

    The built in reporting features could be better. It is easy to extract employee profile data and create an excel file, but other fields are not as user-friendly. We are still going through the learning process but think that we may have to resort to Crystal or Tableau to give us the data that we need in the presentation required.

  • Jenny from Canadian Mental Health Association Nipissing Regional Branch

    Specialty: Non-Profit

    July 2016

    Great Reliable Product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Information like accruals, is all real time, it works well with the weekly timesheets.
    The reports are good.
    Cost benefits are great, and system is a lot more reliable than our last one.

    Cons

    We would like to have keyboard shortcuts in the system. For example being able to use "tab" to select an employee in the employee selector when searching, instead of using the mouse.

  • Mike from Virginia Imports

    Specialty: Distribution

    June 2016

    Big change from manual operations

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Being able to change punches times easily, automation of the system.
    Ease and convenience of knowing the exceptions and errors.
    Reporting is good, quick access to the hours data.
    Support does great with answering questions.
    System has never been down, always available, was nervous about this but no down time so far.

    Cons

    Need to give clear examples up front of what configuration items added later will be chargeable.
    Clock only shows recent punches, would like to be able to go back and view punches.

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