Synerion Software

Since we joined the Synerion service we have had great success in reporting and controlling payroll hours

Pros

Scheduling, ease of entering and deleting employees, great customer service of Synerion, always making great upgrades to their system, holding webinars on changes and answering questions, staying ahead of the competition

Cons

Would like to see better headings (subject titles) that match the reports that are identified on the Synerion software

Pros

The staff in the Customer & Technical Service Teams are extremely responsive, and provide fast turnaround to any questions/needs that arise.

Cons

The ad-hoc report writing has been sketchy - steps have been taken to improve this feature, but still some progress to be made.

Excellent customer service!

Pros

The ease of use, accruals, ESS for staff to view accrual balances, mass copy saves so much time in scheduling employees

Cons

The phone app for the schedulers could be improved so there is more functionality to actually schedule people on/off, etc.

I would recommend this company to any firm looking for a well support time keeping solution.

Pros

The product meets our needs at the current time and the company goes out of their way to inform you of any upcoming changes. My favorite part of this system is the customer support. They go above and beyond to help their customers. You could not ask for better support services!

Cons

The product is a bit complex in some areas so takes some training. The training and customer support given by the company more than make up for this. The sad part is it will no longer be supported at the end of this year so an upgrade in product is required. But Synerion has gone out of their way to keep us up to date on this and what is required to upgrade.

Pros

The Synerion application has made employee time tracking a breeze. We have improved our time tracking efficiency by approximately 40% since implementation over our previous solution, and expect further improvements as we learn more about the additional features available as part of the application. Great ROI for our medium-sized business.

Cons

Express implementation/setup took a bit more time than expected. However, when we ran into a setup issue we were unable to resolve, a tech representative from Synerion helped us through it on the phone and it was fixed to our satisfaction within 30 mins. No other notable cons at this time.

Pros

Complete control. We now have visibility of our work force which is saving dollars! The system is easy to use once you play around with it. I highly recommend watching all the videos - there are various features that save you time, but without watching the videos you likely wouldn't see them.

Cons

The system cannot automatically generate punches (for salaried employees we only want them to clock in, for attendance purposes) and therefore create a lot of errors each day that I manually have to fix.

Without giving a manager complete visibility to other departments, they cannot see other departments vacation bookings.

Pros

Synerion's software is very easy to use and requires little setup time to begin using it's base features.

Cons

The system feels like it is still in development in certain areas of its functionality. Manual workarounds have been required for options that are not present. The lack of a training manual (they offer a limited number of videos) has hampered our staff's ability to quickly adopt the system. As the implementation lead, I am tasked with writing a manual that includes visual examples and step-by-step instructions for our managers and employees. All of this being said, Synerion's knowledgeable and personal customer service agents have made the entire process a breeze and easy to understand.

Pros

Sales representative was great and easy to work with. Worth the switch from a manual tracking system to something more comprehensive.

Cons

Very little assistance with set up. Could have used some help with the day to day changes in order to get used to the system.

A little rough getting everything set up and running the way we were used to, but support helped the best they could to work out the quirks that we needed. Set up is always a bit of work with any new system for programs so the Synerion team did well. Very happy with the system. Less problems with this system then our old system. Synerion is easy to use and has lots of options to use. We have been able to keep track of a few things all in one system now.

Pros

Quick clock to system updates

Cons

Finding a report for Absences to match what we want. Want a report that gives us late in, early out,absences with written reasons and any long lunches or long breaks taken. The gentleman on the phone for review was helpful in finding a report that covers all but the long lunches and long breaks.

Advice to Others

Make a list of all the reports and options you are used to and the Synerion team will help you get it all running the way you like.

Synerion was not only easy to implement, it is easy to use! I am the General Manager of a small enterprise and it's made payroll as well as scheduling much simpler. Staff attendance is much easier to track.

Pros

The interface is very user-friendly!

Cons

I am a very critical person and I actually have no negative comments to make about this software.

I like this product...It is a very user-friendly product and the customer service is amazing.
I will recommend this product to everybody.
For the persons who has different punching hours, we can control them through this system.
We can attach the people on a foreman.
Some reports are not finalized.

The system is very intuitive. The training videos helped me, but a lot of things I was able to figure out on my own because the system is very clear and easy to use. The support team is always quick to respond with help when needed.

Pros

Training videos are very helpful. The system is very easy to use and i was able to figure out a lot of things on my own. When i do need help the support team is extremely helpful and responsive.

Cons

The scheduling system is a bit cumbersome. The fact that I need to always do the mass copy, and then remember to go back and remove the stat days, is not ideal. And if we forget, the stat days have problems. Weekly automatic schedules would work much better for us.

Advice to Others

The implementation was excellent. From the very first interaction to the day we went live, the project was so quick, easy, and very, very good. And it's not at all expensive!

Likes Best

We have over 1000 unionized employees in 3 separate locations (on 15 terminals). The calculations are accurate, taking into account the different lunch periods of employees. We were able to automate and program our complicated statutory holiday rules, accruals and hourly rate increases in the middle of the pay-period (split pays) thus eliminating quite a lot of manual work and verification. Synerion created import/export features to move data back and forth between the time and attendance software and our payroll software.
As we do not have HR software, the employee profile in the CoreHr module was programmed to our exact needs and meets our requirements.
The Project Manager asked the right questions and suggested ways to give us the desired results. Synerion provides excellent customer service.

Likes Least

The built in reporting features could be better. It is easy to extract employee profile data and create an excel file, but other fields are not as user-friendly. We are still going through the learning process but think that we may have to resort to Crystal or Tableau to give us the data that we need in the presentation required.

Recommendations

It is important to really understand your requirements and examine each payroll process, earning code, absence code, company departmental set up, and desired calculation results before the actual programming and implementation begins.

Likes Best

Information like accruals, is all real time, it works well with the weekly timesheets.
The reports are good.
Cost benefits are great, and system is a lot more reliable than our last one.

Likes Least

We would like to have keyboard shortcuts in the system. For example being able to use "tab" to select an employee in the employee selector when searching, instead of using the mouse.

Recommendations

make sure you understand what you need the system to do.

Likes Best

Being able to change punches times easily, automation of the system.
Ease and convenience of knowing the exceptions and errors.
Reporting is good, quick access to the hours data.
Support does great with answering questions.
System has never been down, always available, was nervous about this but no down time so far.

Likes Least

Need to give clear examples up front of what configuration items added later will be chargeable.
Clock only shows recent punches, would like to be able to go back and view punches.

Recommendations

Ask about how the system upgrade works. i did not know when to expect updates.

Likes Best

the reliability, you want the software to be like a car you want it work and be reliable that is what you get from synerion . punches are never lost. works for multiple locations.

Likes Least

price not the cheapest. may look for new hardware options. would like more in depth training to better understand the software.

Recommendations

look for reliable software. You need the software to work and have good up time.

Likes Best

Improves time to calculate payroll, we started with paper time cards, this was a huge step in reducing the time it took to manage payroll. employees are paid on time and correctly.

Likes Least

it took some time to get use to the change but once i did i was fine.

Recommendations

Look for user friendly software. Make sure it meets your company requirements.

Likes Best

accessible to all user, across all locations. Customer Support very responsive and helpful.

Likes Least

the fact that its hard for us to troubleshoot some issues. There wasn't any documentation to help us understand at 1st. but Customer support walked us through it all now.

Recommendations

evaluate the software, see demos, under stand if you need on prem or cloud. Make sure it fits your criteria.

Likes Best

tech support is great and very responsive. Using SQL server is big plus. Interfaces to our clocks easily. Good system and does what we need it to do.

Likes Least

reporting requirements can be a little complicated when we wanted customize and make our own reports. Better API interface to get data needed.

Recommendations

make sure you understand your departments and how your business is organized. it can be difficult to set up a time and attendance system without knowing your business!

Likes Best

user friendly, no technical issues. very easy to add new user to the system. customer support has been very responsive and always there to answer my inquires.

Likes Least

able do everything that i require. i have no issues to report.

Recommendations

user friendly, easy to implement, not a lot of training required.