Excellence in Customer Service

I would recommend this company to any firm looking for a well support time keeping solution.

Pros

The product meets our needs at the current time and the company goes out of their way to inform you of any upcoming changes. My favorite part of this system is the customer support. They go above and beyond to help their customers. You could not ask for better support services!

Cons

The product is a bit complex in some areas so takes some training. The training and customer support given by the company more than make up for this. The sad part is it will no longer be supported at the end of this year so an upgrade in product is required. But Synerion has gone out of their way to keep us up to date on this and what is required to upgrade.

Synerion Feedback

It was an easy transition with monitoring punch times for our company. The software is easy to use and you can navigate through the system very easy. It can be customized if needed and you can schedule times to discuss with Synerion anything you have questions about.

Pros

Easy to use, free webinars to teach you about new features/benefits, no hard selling, constantly seeking information to improve their system, fast and efficient service when you have questions

Cons

No current issues with Synerion. If anything maybe graphic functions on simple reports like payroll versus LY or things like this.

Synerion easy to use Time clock

A little rough getting everything set up and running the way we were used to, but support helped the best they could to work out the quirks that we needed. Set up is always a bit of work with any new system for programs so the Synerion team did well. Very happy with the system. Less problems with this system then our old system. Synerion is easy to use and has lots of options to use. We have been able to keep track of a few things all in one system now.

Pros

Quick clock to system updates

Cons

Finding a report for Absences to match what we want. Want a report that gives us late in, early out,absences with written reasons and any long lunches or long breaks taken. The gentleman on the phone for review was helpful in finding a report that covers all but the long lunches and long breaks.

Synerion makes my job so much easier.

Payroll is so much easier with Synerion. I can run reports and all the information i need to complete payroll is at my finger tips.

Pros

So much better than calculating time cards manually everything is there calculated at my finger tips

Cons

Can not think of anything i do not like about Synerion. Setting everything up is a bit time consuming but once it is done everything is there.

Gold Standard Time and attendance software

Overall it is a wonderful product. I have had a few issues but Synerion is responsive and helpful, the software is powerful and intuitive, and the employees love it (we are a messy environment too!)

Pros

Continuous updates, clear, powerful reporting functionality and the hardware hasn't had an issue in the 3+ years we've been with Synerion.
Very easy and intuitive to use and navigate, both from an admin and user perspective. Very easy and quick to integrate as well.

I've recommended it to other businesses and will continue to do so.

Cons

Deleting employees and re-using badge numbers has problems, if employees have overnight shifts it shows up incorrectly in the system, and I cannot organize employees by first name, last name.

Excellent Product

Pros

Synerion system is extremely user friendly. The implementation process is fairly quick and went extremely smooth for us. The employee self service request for vacation/time off has significantly reduced the amount of paperwork and is a feature I would recommend for any company looking to reduce paperwork. Going from handwriten timecards to employees using key fobs to punch in and out of work has also drastically reduced the manual work load.

Cons

There is nothing negative I can write about Synerion. It is a very user friendly program that even the not so tech savvy individual could use.

Successful Implementation and conversion process

Pros

We have over 1000 unionized employees in 3 separate locations (on 15 terminals). The calculations are accurate, taking into account the different lunch periods of employees. We were able to automate and program our complicated statutory holiday rules, accruals and hourly rate increases in the middle of the pay-period (split pays) thus eliminating quite a lot of manual work and verification. Synerion created import/export features to move data back and forth between the time and attendance software and our payroll software.
As we do not have HR software, the employee profile in the CoreHr module was programmed to our exact needs and meets our requirements.
The Project Manager asked the right questions and suggested ways to give us the desired results. Synerion provides excellent customer service.

Cons

The built in reporting features could be better. It is easy to extract employee profile data and create an excel file, but other fields are not as user-friendly. We are still going through the learning process but think that we may have to resort to Crystal or Tableau to give us the data that we need in the presentation required.

Coming from a manual punch clock to a digital clock with the ability to run informative reports and schedules was tranforming

Since we joined the Synerion service we have had great success in reporting and controlling payroll hours

Pros

Scheduling, ease of entering and deleting employees, great customer service of Synerion, always making great upgrades to their system, holding webinars on changes and answering questions, staying ahead of the competition

Cons

Would like to see better headings (subject titles) that match the reports that are identified on the Synerion software

This software allowed control working hours , vacation , day sicking .

It is good software to control employees working hours .

Pros

This software allowed control working hours , vacation , day sicking . It is very helpful for company administration .

Cons

Some time when you have make enter at system it is miss at Synerion .

Great System

Pros

Easy to use and learn. Great way for employees to use the system on any computer, plus allows for mobile punches. Mobile is a nice feature when employees are not working in the office. The geo-location is nice to make sure they are at the correct location when clocking time. The reports are good and easy to use

Cons

It would be nice if the software allowed you to create the payroll as well (removes taxes and includes hourly rates).

Good hour control

Very user friendly

Pros

The wed access is wonderful for our supervisors, they can access from their smart phone or on their home cumputers.

Cons

Not for companies with alot of different cedules and shift (24/24), we have alot of people working, we are open 7 days a week and 24 hours a day