A little rough getting everything set up and running the way we were used to, but support helped the best they could to work out the quirks that we needed. Set up is always a bit of work with any new system for programs so the Synerion team did well. Very happy with the system. Less problems with this system then our old system. Synerion is easy to use and has lots of options to use. We have been able to keep track of a few things all in one system now.

Quick clock to system updates

Finding a report for Absences to match what we want. Want a report that gives us late in, early out,absences with written reasons and any long lunches or long breaks taken. The gentleman on the phone for review was helpful in finding a report that covers all but the long lunches and long breaks.

My overall experience has been great. I have been using Synerion for almost 2 years now and it is one of the systems in my job where there is never a technical issue.

I like how fast it is to provide the answers I need. For instance if I am searching for my schedule 3 months from now, I can easily find and confirm to the one I have received in my emails.

Synerion can be hard to understand especially when it comes to explaining the total number of hours.

It has been very time consuming to use. Admin still has to go through each day for each employee every month to check if the system has recorded time off properly into the accrual system. Synerion also promotes "webinar training" on their website but there is nothing offered.

The absence request system drew us in as we liked the audit feature of the approvals. It does not work properly.

The absence request system and subsequent accrual tracking.

Really good, I would recommand, I actually do !

it is really easy to use , no lag so no delay in my daily routine

I would'nt find anything important, maybe the lack of automatism when an employee make a mistake to record the time he start working

Synerion system is extremely user friendly. The implementation process is fairly quick and went extremely smooth for us. The employee self service request for vacation/time off has significantly reduced the amount of paperwork and is a feature I would recommend for any company looking to reduce paperwork. Going from handwriten timecards to employees using key fobs to punch in and out of work has also drastically reduced the manual work load.

There is nothing negative I can write about Synerion. It is a very user friendly program that even the not so tech savvy individual could use.

We like that you can clock in and out from your Smart phone. Also, we like that staff can manage their own time off requests. They can also see what allotment they have left.

The software is pretty customizable. We have various types of employees with many different schedules. We found this to be pretty straight forward to set up and utilize.

There are a couple of things that we had to work around but for the most part, it works for our company.

I like that i can keep track of all my Vacation time, pto time and my time day to day.

I do not like that it sometimes glitches and doesnt show my Clock IN/OUT time.

Easy to use.Lots of graphics and well organized.

Training offered by the company was ok. The reporting tools should offer more options to create personalised reports.

Excellent"

It is easy to use and give you all the revelent information.

Nothing: Every thing looks great. It is user friendly. Provides all the required information

Overall experience is great.

We are using the time and attendance feature and export to payroll. It made a great impact on the number of human errors that we used to have before we implemented Synerion.

It is a little tricky to use for complicated schedules.

Very user friendly

The wed access is wonderful for our supervisors, they can access from their smart phone or on their home cumputers.

Not for companies with alot of different cedules and shift (24/24), we have alot of people working, we are open 7 days a week and 24 hours a day

Easy to use and navigate. Haven’t had many issues with employees punching in and out since implementation. Very good product, would recommend.

Any changes takes 24hrs to sync with payroll software.

One of the best experiences from a 3rd party integrated supplier. Amazing customer service, very durable, powerful reporting. What’s not to love?

Customer service. Intuitive UI, quality.

Rare hardware glitches. They almost never interfered with the software but once an employee disappeared from the system. A quick email with customer service fixed that.

We are able to reduce our man hours for putting together time sheets and finding data at a moments notice.

The ease of use is a great aspect. Easy to search for information and pull information within seconds.

some software navigation tools (performance Dashboard Black hole) were difficult to find work around.

Synerion was not only easy to implement, it is easy to use! I am the General Manager of a small enterprise and it's made payroll as well as scheduling much simpler. Staff attendance is much easier to track.

The interface is very user-friendly!

I am a very critical person and I actually have no negative comments to make about this software.

Having employees use the online timecard feature helps take the onus off the managers

Integration across PST and EST time created issues with clocking in and payroll

tech support is great and very responsive. Using SQL server is big plus. Interfaces to our clocks easily. Good system and does what we need it to do.

reporting requirements can be a little complicated when we wanted customize and make our own reports. Better API interface to get data needed.

Improves time to calculate payroll, we started with paper time cards, this was a huge step in reducing the time it took to manage payroll. employees are paid on time and correctly.

it took some time to get use to the change but once i did i was fine.

user friendly, no technical issues. very easy to add new user to the system. customer support has been very responsive and always there to answer my inquires.

able do everything that i require. i have no issues to report.

It does everything we need it to do. It's easy to follow and update.

nothing - it's perfect. we use it every day and it works great.

I personally like the time clock, and that was the main reason that we picked Synerion. Also because most companies that we researched were American, and we wanted a Canadian company.

I have not come across anything about Synerion that I don't like!

Sales representative was great and easy to work with. Worth the switch from a manual tracking system to something more comprehensive.

Very little assistance with set up. Could have used some help with the day to day changes in order to get used to the system.

so far i had no problem and when i did i went into the tutorial section and it helped me

easy to navigate the graphics are well presented

you cannot add time to the people who are paid weekly instead of hourly

We are saving time and money by having a fully automated solution. Synerion was able to meet our complex rule requirements and we see a night and day difference from our previous experience with workforce management providers.