Overall, our current experience with Talent Reef has been awesome. The customer service department is very helpful, and our customer success manager, [sensitive content hidden], is on top of any questions we may have or any assistance we may need.

The ease of obtaining quality applicants and onboarding. I also really like the online help site with step by step instructions and videos.

I would like the reporting functions to be more customizable and the analytics page is difficult to use.

I work for a company that has utilized Talent Reef for nearly a year. I have had an opportunity to see this product change and grow as it adds new clients. This product has been helpful for our organization as it has allowed us to focus on sustainable growth without pulling out our hair during orientation with hourly and/or salaried team members. It has stream-lined our process and gives us the opportunity to sustain HR best practices.

I enjoy the personal attention I have gotten from the customer service team. I will mention that this took a willingness and interest on both our parts to forge a relationship. As with all professional relationships, one must practice care and compassion. The customer service team is great when treat them with dignity and respect. I have also enjoyed the over intuitive nature of this product. It's not challenging to use albeit some strangely positioned features at times ("Source versus Hired" for the same candidate always seemed strange to me).

As with any product, at times it can get a little "sensitive" and not feel like loading and/or completing a task/form. The customer service team has been stellar at solving these mini issues with me though! Additionally, it's kind of a pain to go through someone to create or change/modify a job description. I completely understand and respect the process, but it feels like more work on the TR team than is sometimes necessary. I wish the admin. had the ability to change the postings and maybe submit for approval to TR? Maybe that would make it easier on both sides of the equation?

Not good. Again, knowing what other ATS's provide, there is a lot of standard functionality that TalentReef does not have, which has been frustrating. Our dedicated account rep has been great, but our Account Manager's that have been assigned have never been fully able to support well - seem to be overextended or just not enough information/knowledge to adequately support. We've made it work, but improvement would be recommended.

The customer service account rep has been with us from the beginning and truly a great help as we have a lot of issues that she has to work on for us.

Compared to other ATS's I've used, this doesn't compare - lower quality. The ease of use for recruiters to navigate candidates/reqs/postings in the system is subpar. The basic functionality that other ATS's have, does not seem to exist with TalentReef - agency tracking, ease to move from one screen to the next, ability to move steps/stages that help provide metrics, clear metrics/data (ease of reporting), better source tracking, ease of bolt on tools, guidance on best practices etc.

talentReef has been a life saver in regards to reducing the amount of paper used for new hires. We get a steady flow of applicants and have had a lot of success with the site over the past 2 years. Customer service has improved greatly since we started with them.

Easy and cost effective way to go to paperless onboarding. Easy to use and track applicant progress, especially when hiring for multiple positions across multiple locations. Applications are thorough. The ability to customize our hiring site is awesome!

Would be great if as the admin you could add your own positions rather than having to rely on customer service to get new positions added. The "add hire" function for applicants is not very easy to navigate.

Our overall experience has been great. Any questions or issues are always resolved so quickly, friendly and efficiently.

The site is easy to use, intuitive and keeps our employee files and onboarding organized.

I don't have anything that I dislike, we really enjoy using it.

been a struggle to navigate. finally hired a couple new employees

I do not know what i like about it. I have only hired 4 people. I have lots of applicants.

The first employee didnt go thru until after the gal quit. she also didnt have proper paers to work here. it didnt flag her or deny her

We've used it to hire our staff for over 4 years so there's that. It just feels like it should do more for the cost.

Onboarding is pretty easy. I think it shows the applicants scoring pretty well and enjoy being able to filter through applicants based on their assessment they take when applying. Easy to also note where we are with their interview process, i.e: "Didnt return contact", "Hired", "In progress", etc.

There were times where my boss the administrator had to change or add forms and it didn't feel real user friendly. Also, he couldn't delegate all of it to me because there's no option to do so which is unfortunate.

We are still using this software, more out of necessity than the fact that we enjoy using it. I would not recommend it to anyone who does not require it. This is because the product seems unfinished and the interface is buggy.

There are a multitude of HR features that come with this product. It has the ability to accept applicant input from multiple hiring sites (corporately owned, Indeed, Snagajob etc). You can setup permissions for many different types of user accounts (HR manager, admin, general manager, etc.).

There are too many steps to accomplish the basics. There might be a way to save multiple steps into a single custom button, but I have yet to find this. The company may have very few customer service representatives or just not like to take the time to respond to requests. They often point you to their weekly training webinars and online resources to figure things out. Most of our users have found this product unnecessarily frustrating to use. As a result, there is a low adoption rate among our multi-unit franchise.

We use talentReef for sourcing and applicant tracking only, so I cannot speak to the other features. It is nice that a suite of products is offered.

Our Account Rep is great and responds to things quickly Overall a good product for the price Set up for a franchise environment

Could be more user friendly - some steps in the hiring process are not intuitive Sometimes communication could be improved - a report we use quite often was taken away, but we were not given any warning Some trouble integrating with other systems

It's nice to have online access to personnel files vs. keeping employee folders. Recruiting tools are nice

Difficult to navigate at times. there are several portals/tabs for each employee, which make it on line files seem a little scattered

Awful. I feel like I was promised a workflow savior and was 100% duped. I am locked in the contract for a year. Paying $400 a month, for almost nothing. As a small business owner I do not have an HR department or IT Department, etc. By signing up with Talentreef I have actually now created MORE work for myself trying to figure out how to use it. I also am paying a monthly fee for this hassle. Lastly, during the set up of the customization the implementation team set deadlines for me that if I missed they then told me to use the self service options. I don’t think it’s possible for me to convey how disappointed I am with this software. If I was to describe to you what this software is, it is a monthly fee that recruits so-so applicants. It gets their contact information, and then from there that is where the service ends and you do the rest on your own like you’ve always done. And when they tell you to “throw away your filing cabinet and replace it with a plant” don’t, because you’re still going to need your filing cabinet for all of your new hire forms and other employee documentation.

The software does bring in more applicants than Facebook ads and our website career page. However, the applicants often withdraw their applications from the app quickly. So there are many low quality, waste of time applicants.

The software is absolutely the opposite of intuitive. I am fairly computer savvy and this software is so difficult to learn. Also, perhaps I’m just really missing soemthing, but the promise that I would never miss getting a w4 again…. Ummm this software literally does not make new hires fill out a single thing. So, I still have to hold people for their w4s AND I AM STILL USING PAPER W4’s, because my new hires can’t actually access the software to fill out any new hire paperwork. Also, there is absolutely no way to enter notes on new applicants such as if you spoke with them, you can’t note what you spoke about. There’s a section that says “notes” but I haven’t been able to access it. I was also promised that I would be able to text applicants from the software directly. Nope, not a thing. I have to call and text all from my cell phone and then I can’t even attach notes about my correspondence. This software is so incredibly disappointing.

We've had a great experience with talentReef because of their fast response times and communication. They understand the needs of the industry and the administrator site is user friendly and intuitive.

Easy to use, great customer service and resources. Updates and new features on a regular basis. Consistent communication. They offer a Social Recruiting tool.

There are some features that you are not able to personalize specific to your company. Could be faster.

Great quality applicants and a great software for a good price. Company exposure Easier HR process

This software is very user friendly and we like that it brings quality applicants to us. we also have a website setup where people can go and upload their information and it goes to our HR department directly. Very good design

their customer support is not that good, there is no way to call in to get help unless you're during the install phase. You can only email in to get help.

Go with TalentReef

The product was very easy to get set up and has helped us find better candidates. My managers also have mentioned that the on-boarding process is now much easier to complete and this has saved them a considerable amount of time.

Not too much, I think the support has improved significantly and is now much more self service which always helps.

Great product, I am now confident that we are compliant and with ease.

Nothing gets skipped or lost in the shuffle. Having to make sure everything is completed before moving on to the next step is essential.

Colors used on the platform. I wish I had the option to change backgrounds. If that is the worst thing, then there is not much to worry about.

TalentReef will provide an excellent applicant flow. However if you have multiple locations the hard to staff locations may find some difficulty.

There are no in house options for low applicant stores. In some ATS systems you are able to boost a posting to get greater results.

We use Talent Reef's portal for one of our brand. The overall experience has been great so far and all our employee files are stored there. Helps to totally eradicate the usage of paper.

The overall software is good but it should have a feature like walk me through or answers to some basic questions. First time user will benefit from that

We receive a discount for using Talentreef, so it is economical. However, every time I want to change the wording on a job posting or even fix a typo, I must do so through customer service. When I spoke to customer service, I was told it best to do everything through them otherwise, I would mess up the page. I can't even change out the pictures. The social media login is separate from the onboarding and the Dropbox instructions I received for SEO were nearly incomprehensible. Words were missing and it was filled with incomplete sentences. I finally stopped trying to work on improving our search results.

I like that we have a personalized Web address for publicizing our job postings. The site looks clean. Customer service responds within 24 hours.

As a customer, you have very little editorial control. I've had over 20 emails with customer support in 4 months to improve/troubleshoot our site.

Consistently produces good applicant flow, allows for easy viewing of application questions

Applicant sorting is surprisingly difficult, with no statuses or stages to apply to applicants. Data exporting is almost non-existent, making third-party tools very difficult to use.

This is the worst software platform I have EVER used. Every day there are errors. Pages do not load, permissions for users are changed. It is a horrible software. Stick to what you're good at, recruiting.

talentReef was able to intergrate with our franchise operations. It can be challegning to use thouhg.

Intergration with our franchises operations made it easy for applicants to apply.

Navigation of this site can be challenging. You are not able to easily move candidates to different parts of the application process.

Organization! When you are constantly hiring new staff, you need a system that keeps all the information and files organized.

TalentReef is supper user friendly, and customer service is excellent. It is amazing how TalentReef helps you keep every candidate's file organized. I am able to keep all employee related documents in the system so when I need something I can find it right away.

The cognitive tests they provide are not very challenging. The tests are good for an entry level position but not for the job openings I have.

i think the value for the money is very good! Would recommend it.

Customer service is top notch! From the sales process, to implementation, to customer support - they are great! They keep in touch long after implementation to make sure everything works right. I love that I have assessments included in the price!

I don't like that I have to open a ticket every time I want to create a new position. This makes it a bit slow to post new jobs.

Ease of use! The product does exactly what we need it to, makes onboarding a breeze and syncs seamlessly with payroll

Ability to upload our own new reqs but their customer support team is wonderful and always uploads them for us timely

Overall, it's not a bad system. I'm sure there are better, but for the price and ease of use I would recommend.

The system in general is very easy to use - even for those who aren't super techy. A good volume of candidates is usually generated from each posting.

It can be hard to find a specific applicant - have to have to spell nearly perfect. Weird auto-filters will sometimes just happen.