All-in-one and easy to learn.

TalentReef has been a positive experience since we came over to them. Our HR staff have become much more efficient with talent management since making the switch. Their product has changed many handwritten tasks into completely digital processes. Some of the tasks that we used to have to do in person with a new hire are now able to be completed before they even come in for their first day. We strongly recommend considering TalentReef if you have any doubts or concerns about the current system you are using. You won’t be disappointed!

Pros

TalentReef allowed us to create a personalized hiring website that helps us stand out from other companies. TalentReef will then push our personal site out to many of the job search engines on the Internet. There software is also an all-in-one solution for our on-boarding needs. For our administrators, they are able to select applications, schedule interviews, leaves interview notes, hire, complete the full on-boarding process, and then continue to document employee issues and other events for potential future use. This software helps our team remain professional and ensures that we properly document any employee issues that can then be used in the case of firing an employee or dealing with inquiries from unemployment service.

Cons

TalentReef can be slightly confusing at first. Because there are so many features, the learning process can take some time. They do offer great support however to help ensure each client is supported in a timely manner. We recommend spending time just going over their training pages to familiarize yourself with the software. Your experience with the software will be all the better for it.

I like it because I learned it

My overall experience it was OK. It was not terrible as it could be as some other systems I’ve learned were a nightmare. The system was once you learned it not so bad and easy to get through.

Pros

The pro to this is I took the time to learn and make my own notes on it. I made my own training guide I had communicated with their customer service enough to where I knew a lot of the answers to the problems that were being had amongst our candidates that were calling in and our supervisor so I could help. Problems were daily so my pro would be that I knew what I was doing because I had to learn. I think the notes in the system are great because you can go in and add and it takes the dates down and you could add as many notes as you want I do Not like the fact that you could edit a note that means anybody can edit or disturb whatever note that you have written beside yourself. Sometimes the The system freezes and I know it will go on a wrong person‘s profile as well.

Cons

I like the fact least that you cannot export to a spreadsheet. I also didn’t like how there was no option to either select a majority of candidates on there and either send a mass message to all of them or letter email stating they were declined or sending them an email showing them that I received your application.

Talentreef was part of a nationwide rollout for our brand. I am a franchise/local admin for this.

We are still using this software, more out of necessity than the fact that we enjoy using it. I would not recommend it to anyone who does not require it. This is because the product seems unfinished and the interface is buggy.

Pros

There are a multitude of HR features that come with this product. It has the ability to accept applicant input from multiple hiring sites (corporately owned, Indeed, Snagajob etc). You can setup permissions for many different types of user accounts (HR manager, admin, general manager, etc.).

Cons

There are too many steps to accomplish the basics. There might be a way to save multiple steps into a single custom button, but I have yet to find this. The company may have very few customer service representatives or just not like to take the time to respond to requests. They often point you to their weekly training webinars and online resources to figure things out. Most of our users have found this product unnecessarily frustrating to use. As a result, there is a low adoption rate among our multi-unit franchise.

Recruitment Manager

I work for a company that has utilized Talent Reef for nearly a year. I have had an opportunity to see this product change and grow as it adds new clients. This product has been helpful for our organization as it has allowed us to focus on sustainable growth without pulling out our hair during orientation with hourly and/or salaried team members. It has stream-lined our process and gives us the opportunity to sustain HR best practices.

Pros

I enjoy the personal attention I have gotten from the customer service team. I will mention that this took a willingness and interest on both our parts to forge a relationship. As with all professional relationships, one must practice care and compassion. The customer service team is great when treat them with dignity and respect. I have also enjoyed the over intuitive nature of this product. It's not challenging to use albeit some strangely positioned features at times ("Source versus Hired" for the same candidate always seemed strange to me).

Cons

As with any product, at times it can get a little "sensitive" and not feel like loading and/or completing a task/form. The customer service team has been stellar at solving these mini issues with me though! Additionally, it's kind of a pain to go through someone to create or change/modify a job description. I completely understand and respect the process, but it feels like more work on the TR team than is sometimes necessary. I wish the admin. had the ability to change the postings and maybe submit for approval to TR? Maybe that would make it easier on both sides of the equation?

Great small business recruiting site!

talentReef has been a life saver in regards to reducing the amount of paper used for new hires. We get a steady flow of applicants and have had a lot of success with the site over the past 2 years. Customer service has improved greatly since we started with them.

Pros

Easy and cost effective way to go to paperless onboarding. Easy to use and track applicant progress, especially when hiring for multiple positions across multiple locations. Applications are thorough. The ability to customize our hiring site is awesome!

Cons

Would be great if as the admin you could add your own positions rather than having to rely on customer service to get new positions added. The "add hire" function for applicants is not very easy to navigate.

I wanted it to be a success, its been anything but

went from ok to worse. Its like they know you wont leave due the cost and time involved to impliment a system.

Pros

In the beginning, a lot of promises: A talent network to tap into, ease of use - post to multiple job boards, high volume traffic aggregator, full integration into systems.

Cons

We were sold something that doesnt exist and still 9 months into, doesnt look like it ever will. We were promised a talent network. Nope - its an excel spreadsheet with names. We were promised high traffic flow. Nope - we post jobs for 30 days and get maybe 10 applicants for the most basic entry level position (suppose to be their bread and butter). You need to submit a request to customer service every time you want to add a new job to the library. Applicants are constantly having issues with applying and when they do, we end up with multiple applications from the same person. Something Talentreef said they would make sure doesnt happen. They cant seem to figure out why jobs are not being pushed to the job boards, time and time again. I, as the customer, have to be the go between Talentreef and Indeed to find out what the problem is. Customer support has actually on multiple occassions informed my users to just use the application for the applicant from another client...WHAT!?? I constantly have to find out where things are when submitting a help ticket. Jobs posted via Talentreef dont show up on job boards for days. There are major disconnects with the system working with other systems. The software we were sold almost two years ago still hasnt been built. Sales will blow a lot of smoke up you know where to make the sale, no substance behind it. We were in the implimentation phase before we found out some of the "just released" features were not availible. Run away!!

Employee management software for large and small companies

Initially used in a larger company and the training process for managers to use effectively was long and confusing. Have a plan to implement and train users thoroughly or it will not be used correctly. Once familiarity is there it is a great tool for a team to use to be on the same page for hiring process where turnover is more frequent

Pros

Online application process is nice and user friendly. Was a great platform for a small and large business to be able to accept online and mobile applications for employment. Also a great to to onboard staff through the hiring process

Cons

Set up requires many man hours. You get out if it what you put into it

Very robust talent management software that could use some tweaks to the UI

Pros

Talent Reef is the talent management software that we utilize daily for onboarding team members. From applications, interviewing, hiring and tracking all legal needs this software delivers in a very vibrant UI.

Cons

The completion of certain forms is an ongoing thorn for what would be an otherwise great piece of software. On both the onboarding team member, as well as the overseeing manager, there are times where it can be confusing to know if a certain task/field has been filled out and has led to some delays in completing a team members hire process.

Overall a Good product

We use talentReef for sourcing and applicant tracking only, so I cannot speak to the other features. It is nice that a suite of products is offered.

Pros

Our Account Rep is great and responds to things quickly Overall a good product for the price Set up for a franchise environment

Cons

Could be more user friendly - some steps in the hiring process are not intuitive Sometimes communication could be improved - a report we use quite often was taken away, but we were not given any warning Some trouble integrating with other systems

No Control

We receive a discount for using Talentreef, so it is economical. However, every time I want to change the wording on a job posting or even fix a typo, I must do so through customer service. When I spoke to customer service, I was told it best to do everything through them otherwise, I would mess up the page. I can't even change out the pictures. The social media login is separate from the onboarding and the Dropbox instructions I received for SEO were nearly incomprehensible. Words were missing and it was filled with incomplete sentences. I finally stopped trying to work on improving our search results.

Pros

I like that we have a personalized Web address for publicizing our job postings. The site looks clean. Customer service responds within 24 hours.

Cons

As a customer, you have very little editorial control. I've had over 20 emails with customer support in 4 months to improve/troubleshoot our site.

Vice President of Operations

I would strongly suggest TalentReef to anyone who is considering this type of service. The TalentReef team will find a way to fill your needs and add value to your organization. We use TalentReef at our corporate support center, corporate locations and franchise locations. Our entire organization uses TalentReef for recruiting, hiring, onboarding and managing employee files. TalentReef has helped us keep our employee files accurate, up to date and easily accessible. One of the best features of TalentReef is that when an employee is hired, we ensure all required documents are completed. We also use TalentReef as the main source for employee information, so all other systems are updated from TalentReef. Our POS, payroll and online learning program all get employee information from TalentReef. All changes happen in TalentReef and then pushed to other areas in order to keep information accurate in all systems. We have been very pleased with our relationship with TalentReef and they have proven to be a strong partner.

Pros

*TalentReef's culture is very impressive. From the CEO on down, the culture is focused and listens to the needs of their clients. During my visit to talentReef I was extremely impressed with the culture and the TalentReef team. Great product and great people! •The service from TalentReef has been top notch! All departments (Sales, implementation, marketing, client services) have been fun to work with and we are looking forward to a long partnership. •The hiring and onboarding process for the manager is user friendly. This gives the manager the ability to focus on other important tasks because they spend less time on paperwork.

Cons

If any organization is looking to use talentReef, I would suggest they make sure they have a project lead. talentReef is a customizable platform that can be used to help your business. Your business will only get the full use out of the program if someone from within leads the project and communicates what they need from talentReef. talentReef can provide the basic needs, but the true value comes when you customize the program.

Promises not fulfilled

Pros

Managers are easily able to see applicants who apply to multiple positions/locations.

Cons

The system has very little customization capability. The work flow comes as is, you cannot make any changes. Their customer services is highly lacking. We have open tickets that are more than seven months old that have yet to be resolved. With all of this the greatest issue is the poor EEO tracking. We are required to follow OFCCP regulations and the system cannot support that. The system allows applicants to apply without completing EEO data and talentReef has made no effort to modify the system to improve that. Additionally there is always some glitch with the system. For a few months it was telling managers sorry this page is unavailable when trying to post a new job or review resume attachments. Right now the glitch is saying sorry we cannot complete your request at this time please try again later when attempting to update a candidate's status. There is never a day where things are working well and I don't have to contact our account manager for support.

User Friendly

Pros

The platform is very easy to use for our entire team. The application tracking system makes life much easier for our managers and creates consistency in the on-boarding process.

Cons

The only negative I have run into is for the applicants and I do not believe this is a TalentReef issue. The applicants are not as tech savvy as people may believe and do not remember their passwords, etc. TalentReef has addressed this by allowing us to reset passwords to help the applicant access the platform to complete hiring paperwork.

VP of Human Resources

If you are looking for a simple, cost effective software to manage social recruiting, onboarding, training and performance management, then this is the software that you must use. It is perfect for hospitality and restaurants! The flow to indeed and other sites is seemless.

Pros

The ease of use from both the HR side and the applicant/employee side make this the best software all in one package.

Cons

The reporting functionality could still use some further development. However, in the 4 years I used the software, it was constantly being updated.

Talent Reef

My overall opinion with Talent reef is that it is a good software for helping with hiring.

Pros

Talent reef was a good tool for helping in hiring staff for zaxby's.it would save all applicants online for various mangers to view and hire.

Cons

Only cons with this software was that is applicants would forget password and would have to always call costumers services to retrieve it so they could finish online hiring forms

Great Experience

We've had a great experience with talentReef because of their fast response times and communication. They understand the needs of the industry and the administrator site is user friendly and intuitive.

Pros

Easy to use, great customer service and resources. Updates and new features on a regular basis. Consistent communication. They offer a Social Recruiting tool.

Cons

There are some features that you are not able to personalize specific to your company. Could be faster.

All inclusive and economical solution for hiring, and on boarding of employees, with some limited HRIS functions

Customer support is attentive and the initial set up for our company was well supported throughout the process. Talentreef works extremely well as solid ATS option and has a very good UI in this area.

Pros

Talentreef is a very robust ATS, and onboarding solution. It has allowed us to go paperless with most hiring functions and saved a lot of adminstration time. It is a reasonably priced option for our mid size company.

Cons

The platform’s HRIS back end is somewhat limited, and functionality is still being refined in some areas. Some of the back end features could have better mobile device usability.

Run, Don't Walk Away

I was held hostage in a one year contract with TalentReef, even though I had numerous documented conversations with their staff on everything they were failing to do. At the end of the day, I took another solution for half the price, that provides me with better support and more than doubles the applicant flow. If you see their booth at a conference, run away. Do not be fooled by their salespeople.

Pros

* Applicants Can Apply from their website - it does do that at least * Onboarding can be done electronically

Cons

* More applicants come through if you post for free on the the same sites that TalentReef does (Indeed, Glassdoor, etc.) TalentReef was unable to answer as to why this happens * If you want to edit/add onboarding documents, you have to go through their "support" desk, which is often delayed in responding, or does not follow through with what you asked * The price is ridiculously high in comparison to what other companies offer * Support is virtually non-existent. Don't bother speaking to the supervisors, they don't listen

TalentReef has been excellent to work with as a partner of our business.

TalentReef has been excellent to work with as a partner of our business.

Pros

Ease of use. Customer support has always been very strong. No matter who your representative is, they are always eager to assist.

Cons

There has been some down time as they update their services. They typically do them when it's not an issue (weekends, late at night, etc.)

Great HR and Hiring tool, we use this for our entire organization

Great quality applicants and a great software for a good price. Company exposure Easier HR process

Pros

This software is very user friendly and we like that it brings quality applicants to us. we also have a website setup where people can go and upload their information and it goes to our HR department directly. Very good design

Cons

their customer support is not that good, there is no way to call in to get help unless you're during the install phase. You can only email in to get help.

Committed to Continuous Improvement

Pros

Very user friendly product. The team is eager to improve the product functions. Customer care is evident to be a priority.

Cons

I would love more self service functionality but I have been told that is coming. The mobile experience is lacking but there are improvements coming to that as well.

Vice President of Operations

Pros

Love the support we get from talent reef. The software is user friendly, we do all our new team members on boarding including I-9's and W2's. It is easy to do back ground checks and WOTC processing as well with their software. The platform does pre-screening for all applicants so our managers know what questions they need to ask for potential team members. The team at Talent Reef are easily accessible and the platform is great to work and use.

Cons

None love this system. There is an initial learning curve using this system but once you get past this there are numerous pros to utilizing their system.

Overall a great tool

Pros

Having everything thing online and easy to access. Its nice to go to 1 place to get all our information.

Cons

the customer service is not what i would expect. we are a larger company and to get answers and the updates we need are not always there

Generally okay. Can be difficult to navigate, and customer support is hit or miss with assisting in trouble shooting problems

Pros

It's nice to have online access to personnel files vs. keeping employee folders. Recruiting tools are nice

Cons

Difficult to navigate at times. there are several portals/tabs for each employee, which make it on line files seem a little scattered

Great For Hourly Hiring

Go with TalentReef

Pros

The product was very easy to get set up and has helped us find better candidates. My managers also have mentioned that the on-boarding process is now much easier to complete and this has saved them a considerable amount of time.

Cons

Not too much, I think the support has improved significantly and is now much more self service which always helps.

Glad we went with Talentreef program, and we are saving the trees

When employees have problems, they call Account Support, and they take care of them right away.

Pros

Store Managers find it very easy to navigate and sort by store. Easy to export W-4 information to our payroll department

Cons

Every once in a while have problems generating employee files. When we change a policy, it is the same premise, but slightly different than what we sent.

TalentReef helped me have everything I needed, regarding my employees, in a neat and orderly manner.

Great product, I am now confident that we are compliant and with ease.

Pros

Nothing gets skipped or lost in the shuffle. Having to make sure everything is completed before moving on to the next step is essential.

Cons

Colors used on the platform. I wish I had the option to change backgrounds. If that is the worst thing, then there is not much to worry about.

Happy with talentReef!

Pros

Great value and price! The quality of applicants and applicant flow has increased dramatically since we've been using talentReef. The paperless onboarding process is great and definitely keeps us organized and compliant.

Cons

No cons really. The software is always improving and the staff is always friendly and ready to help.

TalentReef is the tool you need!

TalentReef has really helped my business find the right individuals for the right positions, saving me money and helping my business flourish.

Pros

Easy to use, great customer service, makes hiring paperwork easy. The CEO (Center of Excellence) is TalentReef's customer service and resource center and they are always willing to help.

Cons

None

Talent Reef

Pros

We use Talent Reef's portal for one of our brand. The overall experience has been great so far and all our employee files are stored there. Helps to totally eradicate the usage of paper.

Cons

The overall software is good but it should have a feature like walk me through or answers to some basic questions. First time user will benefit from that

Reccomend ATS only for companies not looking mobile or social presence.

Pros

The ATS is satisfactory for creating job postings, tracking applicants internally, and on boarding. Reporting functions adequate.

Cons

The ATS does not track applicant sourcing (self reported by applicant). Analytics are limited. The Social Recruiting Site is 1st generation - there is no internal support and no upgrades have been made to the platform in 2+ years. The CRM is virtually useless, as records cannot be imported to EXL or CSV and lack an operational sort method.

Sticking with TR

Pros

TalentReef has good reporting capabilities, and invested sales and development teams. They have made modifications that improve ease of use and onboarding. We don't use the entire platform, we mostly use the service for onboarding and tracking paychanges and title changes, which have worked well for us.

Cons

Customer service has been hit or miss. Managers usually have better luck than employees at getting assistance, but even then, it seems they are often non-responsive on the phone. Email is better, but we usually have to run through things twice to make sure it is 100% complete. Thankfully, our sales reps have been extremely helpful in making sure we are satisfied and have occasionally stepped in to make sure service was delivered.

Great for sourcing and onboarding

Pros

Great product for sourcing and on-boarding. E-Signature works well, and it is a cost effective product

Cons

It lacks on functionality for employees already onboarded in the company. It is slow at times, and it does not have an easy way to integrate with other systems.

Talent reef is a very useful product that makes administrative tasks much easier.

Organization and time savings

Pros

My favorite thing about talent reef is having all required employee paperwork in one place. Even after they no longer work with us, we can always refer back to it.

Cons

The only negative I can come up with is that we sometimes come across hiccups where a potential employee is not able to view available job opportunities even if they meet all requirements.

Great Experiance

We had an amazing project manager She was so informative on everything we asked of her and the positive attitude through the entire project was amazing.

Pros

We are into our third week of being live with talentReef. The amount of applicants has increased from our previous ATS and very pleased with the quality of applicants. The implementation of the software was so smooth and allowed us three weeks to train our employees.

Cons

The only draw back we have seen in the software is the customization of particular requests can take up to 4-6 weeks.

TalentReef is helping me organize our hiring and onboarding process!

Organization! When you are constantly hiring new staff, you need a system that keeps all the information and files organized.

Pros

TalentReef is supper user friendly, and customer service is excellent. It is amazing how TalentReef helps you keep every candidate's file organized. I am able to keep all employee related documents in the system so when I need something I can find it right away.

Cons

The cognitive tests they provide are not very challenging. The tests are good for an entry level position but not for the job openings I have.

ATS talentReef

Onboarding with Project Manager was quick, simple and painless. Overall product is good and functional. Customer Service is slow to respond to needs when having a problem with the system. The customer service team seems to hit and miss on consistency in service. Good to average customer service.

Pros

User Friendly and meets our needs for now

Cons

Customer services is average

We use talent reef for our hiring needs at a large restaurant company. We also use it for onboarding

We use it for hiring and onboarding. It allows us to simplify the process and spend more time on operations.

Pros

I like how it simplifies the hiring process for our teams. It allows us to free up time in the stores for guest and team member interaction.

Cons

It has periodic outages due to updates. This does happen sometimes when our teams need to onboard or hire someone.

There are better options

talentReef was able to intergrate with our franchise operations. It can be challegning to use thouhg.

Pros

Intergration with our franchises operations made it easy for applicants to apply.

Cons

Navigation of this site can be challenging. You are not able to easily move candidates to different parts of the application process.

Easy to Use

Great for streamlining your hiring process.

Pros

I have used as an applicant and as a hiring manager and it is very easy to navigate. Step by step instructions and it guides you through the process quickly.

Cons

Some of the forms don't load properly on every browser.

talentReef not the best option

Pros

talentReef seemed to be a good option at first however, my company quickly realized it was not very user friendly. The field had hard time using the system. However, going from PeopleMatter to this system we did see an increase in applicants.

Cons

Overall the system is not user friendly as stated above. Also the system has a lot of glitches it needs to fix. I find myself hoping the system is working each day I come in. And when it's not I call our "VIP" line for customer service assistance and they are unable to help me or tell me what the problem is.

Great value!

i think the value for the money is very good! Would recommend it.

Pros

Customer service is top notch! From the sales process, to implementation, to customer support - they are great! They keep in touch long after implementation to make sure everything works right. I love that I have assessments included in the price!

Cons

I don't like that I have to open a ticket every time I want to create a new position. This makes it a bit slow to post new jobs.

Not all that great!

Pros

Onboarding electronic paperwork helps streamline the hiring process. Really the only good thing about the program is the electronic onboarding process.

Cons

System is very cumbersome and not user friendly. If you want any changes to jobs, or to add positions, you must contact customer service, which is not very convenient. There are no email plug-ins, so you must switch between different programs to truly track applicants. We are not done with our year contract, however I am looking for a different program and will most likely cancel early

Great Product!!

Pros

Ease of use! The product does exactly what we need it to, makes onboarding a breeze and syncs seamlessly with payroll

Cons

Ability to upload our own new reqs but their customer support team is wonderful and always uploads them for us timely

An ok employee database

Pros

This was an easy way to push identification and payroll it tax documents to employees for completion.

Cons

It was very difficult to stop employee reviews and disciplinary forms in order for the rep to receive and sign them.

Talent Reef has been a huge benefit to my business. We have experience increased number of applications since our rollout.

We are very happy with our decision to go electronic with Talentreef.

Pros

Our team has complete visibility of applications and onboarding from anywhere. We are able to assign application to locations that need them.

Cons

We wish it was more direct compatible with QuickBooks. It would save us re-entry of files. There are conversions available but that all takes time for a small business.

TalentReef is a good value for the price

Overall, it's not a bad system. I'm sure there are better, but for the price and ease of use I would recommend.

Pros

The system in general is very easy to use - even for those who aren't super techy. A good volume of candidates is usually generated from each posting.

Cons

It can be hard to find a specific applicant - have to have to spell nearly perfect. Weird auto-filters will sometimes just happen.

talentReef Product Review

Overall we are fairly satisfied with this product. I believe we were oversold on some of its functions and are still working through a couple major concerns about one year after implementation.

Pros

Easy for applicants, employees and managers to use.

Cons

Not much customization. Applicant Portal and Employee Portal not connected.

Do not use!

A big waste of money and our time trying to make it work.

Pros

This software in theory is a great idea but it doesn't work. Dashboard is user friendly. All support folks are very young and not experienced enough to be helpful over the phone.

Cons

The software was meant to pre-approve some candidates so we could get better candidates. What happens is it gives us no candidates! We get about 1 resume a week which in a changing business environment of hourly employees you need to be able to hire one a week and have choices!! Customer support kept telling us various reasons why it wasn't working like we wanted but no solutions were ever provided. Customer service is not good! Product in theory sounds good but doesn't work! They will not let you out of your 12 month contract even after they know it's not working for you!!! They want your money that's all.

TalentReef

Pros

TalentReef will provide an excellent applicant flow. However if you have multiple locations the hard to staff locations may find some difficulty.

Cons

There are no in house options for low applicant stores. In some ATS systems you are able to boost a posting to get greater results.