talentReef is a cloud-based recruitment and talent management solution that caters to businesses in food and beverage, retail, distribution, and hospitality industries, helping them streamline their recruitment process.

talentReef's social recruiting and applicant tracking system (ATS) allows candidates to apply for the vacancies posted online. HR and hiring managers can use the solution's onboarding functionality to process paperwork electronically and help new hires set up and come to pace. Managers can also filter appropriate applicants and ensure other possible hires are released to the rest of the talent pool for other opportunities.

With talentReef’s performance management system, once new hires are up to speed, employers can identify employees’ areas of excellence as well as those for improvement. talentReef's training module lets managers assign training at different times, helping to ensure that employees are equipped with the tools they need to perform their jobs well.

Support is offered via phone, email and online product tutorials.



58 Reviews of talentReef

Overall rating

3.5 / 5 stars

Showing 1 - 20 of 58 reviews

December 2018

Adam from Uncle Giuseppe's Marketplace

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

3 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

3 of 5

December 2018

Run, Don't Walk Away

I was held hostage in a one year contract with TalentReef, even though I had numerous documented conversations with their staff on everything they were failing to do. At the end of the day, I took another solution for half the price, that provides me with better support and more than doubles the applicant flow. If you see their booth at a conference, run away. Do not be fooled by their salespeople.

Pros

* Applicants Can Apply from their website - it does do that at least
* Onboarding can be done electronically

Cons

* More applicants come through if you post for free on the the same sites that TalentReef does (Indeed, Glassdoor, etc.) TalentReef was unable to answer as to why this happens
* If you want to edit/add onboarding documents, you have to go through their "support" desk, which is often delayed in responding, or does not follow through with what you asked
* The price is ridiculously high in comparison to what other companies offer
* Support is virtually non-existent. Don't bother speaking to the supervisors, they don't listen

September 2018

Sean from Holiday Inn Express

Company Size: 11-50 employees

Review Source


Ease-of-use

1 of 5

Functionality

4 of 5

September 2018

Too automated

Pros

I've only used this on the applicant end of the spectrum, but I could tell it's effective in weeding out improbable applicants.

Cons

Tedious, too many steps and if you have a connectivity problem you are out of luck. This type of program is difficult to perfect.

September 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2018

There are better options

talentReef was able to intergrate with our franchise operations. It can be challegning to use thouhg.

Pros

Intergration with our franchises operations made it easy for applicants to apply.

Cons

Navigation of this site can be challenging. You are not able to easily move candidates to different parts of the application process.

August 2018

Mel from Restaurant

Company Size: 501-1,000 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

August 2018

Overall a Good product

We use talentReef for sourcing and applicant tracking only, so I cannot speak to the other features. It is nice that a suite of products is offered.

Pros

Our Account Rep is great and responds to things quickly
Overall a good product for the price
Set up for a franchise environment

Cons

Could be more user friendly - some steps in the hiring process are not intuitive
Sometimes communication could be improved - a report we use quite often was taken away, but we were not given any warning
Some trouble integrating with other systems

August 2018

Chad from FreeTime Restaurants

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

August 2018

TalentReef helped me have everything I needed, regarding my employees, in a neat and orderly manner.

Great product, I am now confident that we are compliant and with ease.

Pros

Nothing gets skipped or lost in the shuffle. Having to make sure everything is completed before moving on to the next step is essential.

Cons

Colors used on the platform. I wish I had the option to change backgrounds. If that is the worst thing, then there is not much to worry about.

August 2018

Mary from Fox Bros. Pigglly Wiggly

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Functionality

4 of 5

August 2018

Glad we went with Talentreef program, and we are saving the trees

When employees have problems, they call Account Support, and they take care of them right away.

Pros

Store Managers find it very easy to navigate and sort by store. Easy to export W-4 information to our payroll department

Cons

Every once in a while have problems generating employee files. When we change a policy, it is the same premise, but slightly different than what we sent.

July 2018

Steven from MARS Restaurant Group, LLC

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

TalentReef is the tool you need!

TalentReef has really helped my business find the right individuals for the right positions, saving me money and helping my business flourish.

Pros

Easy to use, great customer service, makes hiring paperwork easy. The CEO (Center of Excellence) is TalentReef's customer service and resource center and they are always willing to help.

Cons

None

July 2018

Carolyn from Union Grove Piggly Wiggly

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

Talentreef has made my hectic schedule more simple by streamlining my hiring process from beginning to end!

Pros

Having professional organization with everything from post-able links to onboarding all in one place.

Cons

Once in awhile I need to log out and then back in due to an error in processing a request, happens very rarely.

July 2018

Mike from ALB

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Talent Reef has been a huge benefit to my business. We have experience increased number of applications since our rollout.

We are very happy with our decision to go electronic with Talentreef.

Pros

Our team has complete visibility of applications and onboarding from anywhere. We are able to assign application to locations that need them.

Cons

We wish it was more direct compatible with QuickBooks. It would save us re-entry of files. There are conversions available but that all takes time for a small business.

July 2018

Kathy from Twin Management LLC , Tumbleweed Restaruants, & Rapid Fired Pizza

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Happy with talentReef!

Pros

Great value and price! The quality of applicants and applicant flow has increased dramatically since we've been using talentReef. The paperless onboarding process is great and definitely keeps us organized and compliant.

Cons

No cons really. The software is always improving and the staff is always friendly and ready to help.

July 2018

Katherine from ORG Restaurants Inc

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

User Friendly

Pros

The platform is very easy to use for our entire team. The application tracking system makes life much easier for our managers and creates consistency in the on-boarding process.

Cons

The only negative I have run into is for the applicants and I do not believe this is a TalentReef issue. The applicants are not as tech savvy as people may believe and do not remember their passwords, etc. TalentReef has addressed this by allowing us to reset passwords to help the applicant access the platform to complete hiring paperwork.

July 2018

zac from Runza

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

July 2018

Generally okay. Can be difficult to navigate, and customer support is hit or miss with assisting in trouble shooting problems

Pros

It's nice to have online access to personnel files vs. keeping employee folders. Recruiting tools are nice

Cons

Difficult to navigate at times. there are several portals/tabs for each employee, which make it on line files seem a little scattered

July 2018

Alison from Lowlands Group

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

July 2018

Great Product!!

Pros

Ease of use! The product does exactly what we need it to, makes onboarding a breeze and syncs seamlessly with payroll

Cons

Ability to upload our own new reqs but their customer support team is wonderful and always uploads them for us timely

July 2018

Amy from Pizza King - Indiana

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Great Experiance

We had an amazing project manager She was so informative on everything we asked of her and the positive attitude through the entire project was amazing.

Pros

We are into our third week of being live with talentReef. The amount of applicants has increased from our previous ATS and very pleased with the quality of applicants. The implementation of the software was so smooth and allowed us three weeks to train our employees.

Cons

The only draw back we have seen in the software is the customization of particular requests can take up to 4-6 weeks.

July 2018

Erin from Granite City Food & Brewery

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

4 of 5

Functionality

4 of 5

July 2018

Committed to Continuous Improvement

Pros

Very user friendly product. The team is eager to improve the product functions. Customer care is evident to be a priority.

Cons

I would love more self service functionality but I have been told that is coming. The mobile experience is lacking but there are improvements coming to that as well.

July 2018

Debra from Burger king

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

4 of 5

July 2018

Overall a great tool

Pros

Having everything thing online and easy to access. Its nice to go to 1 place to get all our information.

Cons

the customer service is not what i would expect. we are a larger company and to get answers and the updates we need are not always there

July 2018

Zach from J&A Food Service

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

July 2018

Vice President of Operations

Pros

Love the support we get from talent reef. The software is user friendly, we do all our new team members on boarding including I-9's and W2's. It is easy to do back ground checks and WOTC processing as well with their software. The platform does pre-screening for all applicants so our managers know what questions they need to ask for potential team members. The team at Talent Reef are easily accessible and the platform is great to work and use.

Cons

None love this system. There is an initial learning curve using this system but once you get past this there are numerous pros to utilizing their system.

July 2018

Grace from Wild Ginger and The Triple Door

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2018

Great small business recruiting site!

talentReef has been a life saver in regards to reducing the amount of paper used for new hires. We get a steady flow of applicants and have had a lot of success with the site over the past 2 years. Customer service has improved greatly since we started with them.

Pros

Easy and cost effective way to go to paperless onboarding. Easy to use and track applicant progress, especially when hiring for multiple positions across multiple locations. Applications are thorough. The ability to customize our hiring site is awesome!

Cons

Would be great if as the admin you could add your own positions rather than having to rely on customer service to get new positions added. The "add hire" function for applicants is not very easy to navigate.

July 2018

Eric from HuHot Mongolian Grill

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

TalentReef has been excellent to work with as a partner of our business.

TalentReef has been excellent to work with as a partner of our business.

Pros

Ease of use. Customer support has always been very strong. No matter who your representative is, they are always eager to assist.

Cons

There has been some down time as they update their services. They typically do them when it's not an issue (weekends, late at night, etc.)

July 2018

Jennifer from Apple Gold dba Applebee's

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

July 2018

Great Experience

We've had a great experience with talentReef because of their fast response times and communication. They understand the needs of the industry and the administrator site is user friendly and intuitive.

Pros

Easy to use, great customer service and resources. Updates and new features on a regular basis. Consistent communication. They offer a Social Recruiting tool.

Cons

There are some features that you are not able to personalize specific to your company. Could be faster.