talentReef Software

3.49 / 5 (58)

About talentReef


talentReef is a cloud-based recruitment and talent management solution that caters to businesses in food and beverage, retail, distribution, and hospitality industries, helping them streamline their recruitment process.

talentReef's social recruiting and applicant tracking system (ATS) allows candidates to apply for the vacancies posted online. HR and hiring managers can use the solution's onboarding functionality to process paperwork electronically and help new hires set up and come to pace. Managers can also filter appropriate applicants and ensure other possible hires are released to the rest of the talent pool for other opportunities.

With talentReef’s performance management system, once new hires are up to speed, employers can identify employees’ areas of excellence as well as those for improvement. talentReef's training module lets managers assign training at different times, helping to ensure that employees are equipped with the tools they need to perform their jobs well.

Support is offered via phone, email and online product tutorials.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

58 Reviews of talentReef

Average User Ratings

Overall

3.49 / 5 stars

Ease-of-use

3.5

Value for money

3.5

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(17)

4 stars

(17)

3 stars

(10)

2 stars

(5)

1 stars

(9)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 58 reviews

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September 2016

Jason from Cousins Subs

Company Size: 1,001-5,000 employees


Ease-of-use

5 of 5

Functionality

5 of 5

September 2016

Vice President of Operations

I would strongly suggest TalentReef to anyone who is considering this type of service. The TalentReef team will find a way to fill your needs and add value to your organization. We use TalentReef at our corporate support center, corporate locations and franchise locations. Our entire organization uses TalentReef for recruiting, hiring, onboarding and managing employee files. TalentReef has helped us keep our employee files accurate, up to date and easily accessible. One of the best features of TalentReef is that when an employee is hired, we ensure all required documents are completed. We also use TalentReef as the main source for employee information, so all other systems are updated from TalentReef. Our POS, payroll and online learning program all get employee information from TalentReef. All changes happen in TalentReef and then pushed to other areas in order to keep information accurate in all systems. We have been very pleased with our relationship with TalentReef and they have proven to be a strong partner.

Pros

*TalentReef's culture is very impressive. From the CEO on down, the culture is focused and listens to the needs of their clients. During my visit to talentReef I was extremely impressed with the culture and the TalentReef team. Great product and great people!

•The service from TalentReef has been top notch! All departments (Sales, implementation, marketing, client services) have been fun to work with and we are looking forward to a long partnership.

•The hiring and onboarding process for the manager is user friendly. This gives the manager the ability to focus on other important tasks because they spend less time on paperwork.

Cons

If any organization is looking to use talentReef, I would suggest they make sure they have a project lead. talentReef is a customizable platform that can be used to help your business. Your business will only get the full use out of the program if someone from within leads the project and communicates what they need from talentReef. talentReef can provide the basic needs, but the true value comes when you customize the program.

October 2016

Kathleen from Cunningham Restaurant Group

Company Size: 1,001-5,000 employees


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2016

Recruitment Manager

I work for a company that has utilized Talent Reef for nearly a year. I have had an opportunity to see this product change and grow as it adds new clients. This product has been helpful for our organization as it has allowed us to focus on sustainable growth without pulling out our hair during orientation with hourly and/or salaried team members. It has stream-lined our process and gives us the opportunity to sustain HR best practices.

Pros

I enjoy the personal attention I have gotten from the customer service team. I will mention that this took a willingness and interest on both our parts to forge a relationship. As with all professional relationships, one must practice care and compassion. The customer service team is great when treat them with dignity and respect.

I have also enjoyed the over intuitive nature of this product. It's not challenging to use albeit some strangely positioned features at times ("Source versus Hired" for the same candidate always seemed strange to me).

Cons

As with any product, at times it can get a little "sensitive" and not feel like loading and/or completing a task/form. The customer service team has been stellar at solving these mini issues with me though!

Additionally, it's kind of a pain to go through someone to create or change/modify a job description. I completely understand and respect the process, but it feels like more work on the TR team than is sometimes necessary. I wish the admin. had the ability to change the postings and maybe submit for approval to TR? Maybe that would make it easier on both sides of the equation?

February 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

February 2018

Talentreef was part of a nationwide rollout for our brand. I am a franchise/local admin for this.

We are still using this software, more out of necessity than the fact that we enjoy using it. I would not recommend it to anyone who does not require it. This is because the product seems unfinished and the interface is buggy.

Pros

There are a multitude of HR features that come with this product. It has the ability to accept applicant input from multiple hiring sites (corporately owned, Indeed, Snagajob etc). You can setup permissions for many different types of user accounts (HR manager, admin, general manager, etc.).

Cons

There are too many steps to accomplish the basics. There might be a way to save multiple steps into a single custom button, but I have yet to find this. The company may have very few customer service representatives or just not like to take the time to respond to requests. They often point you to their weekly training webinars and online resources to figure things out. Most of our users have found this product unnecessarily frustrating to use. As a result, there is a low adoption rate among our multi-unit franchise.

July 2018

Grace from Wild Ginger and The Triple Door

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2018

Great small business recruiting site!

talentReef has been a life saver in regards to reducing the amount of paper used for new hires. We get a steady flow of applicants and have had a lot of success with the site over the past 2 years. Customer service has improved greatly since we started with them.

Pros

Easy and cost effective way to go to paperless onboarding. Easy to use and track applicant progress, especially when hiring for multiple positions across multiple locations. Applications are thorough. The ability to customize our hiring site is awesome!

Cons

Would be great if as the admin you could add your own positions rather than having to rely on customer service to get new positions added. The "add hire" function for applicants is not very easy to navigate.

October 2017

Ryan from United Pacific

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2017

Very robust talent management software that could use some tweaks to the UI

Pros

Talent Reef is the talent management software that we utilize daily for onboarding team members. From applications, interviewing, hiring and tracking all legal needs this software delivers in a very vibrant UI.

Cons

The completion of certain forms is an ongoing thorn for what would be an otherwise great piece of software. On both the onboarding team member, as well as the overseeing manager, there are times where it can be confusing to know if a certain task/field has been filled out and has led to some delays in completing a team members hire process.

July 2018

Katherine from ORG Restaurants Inc

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

User Friendly

Pros

The platform is very easy to use for our entire team. The application tracking system makes life much easier for our managers and creates consistency in the on-boarding process.

Cons

The only negative I have run into is for the applicants and I do not believe this is a TalentReef issue. The applicants are not as tech savvy as people may believe and do not remember their passwords, etc. TalentReef has addressed this by allowing us to reset passwords to help the applicant access the platform to complete hiring paperwork.

July 2018

Michael from TTH Hotels

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

VP of Human Resources

If you are looking for a simple, cost effective software to manage social recruiting, onboarding, training and performance management, then this is the software that you must use. It is perfect for hospitality and restaurants! The flow to indeed and other sites is seemless.

Pros

The ease of use from both the HR side and the applicant/employee side make this the best software all in one package.

Cons

The reporting functionality could still use some further development. However, in the 4 years I used the software, it was constantly being updated.

July 2018

Jennifer from Apple Gold dba Applebee's

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

July 2018

Great Experience

We've had a great experience with talentReef because of their fast response times and communication. They understand the needs of the industry and the administrator site is user friendly and intuitive.

Pros

Easy to use, great customer service and resources. Updates and new features on a regular basis. Consistent communication. They offer a Social Recruiting tool.

Cons

There are some features that you are not able to personalize specific to your company. Could be faster.

October 2017

Danny from MDM Management Group LLC

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2017

All inclusive and economical solution for hiring, and on boarding of employees, with some limited HRIS functions

Customer support is attentive and the initial set up for our company was well supported throughout the process. Talentreef works extremely well as solid ATS option and has a very good UI in this area.

Pros

Talentreef is a very robust ATS, and onboarding solution. It has allowed us to go paperless with most hiring functions and saved a lot of adminstration time. It is a reasonably priced option for our mid size company.

Cons

The platform’s HRIS back end is somewhat limited, and functionality is still being refined in some areas. Some of the back end features could have better mobile device usability.

August 2018

Mel from Restaurant

Company Size: 501-1,000 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

August 2018

Overall a Good product

We use talentReef for sourcing and applicant tracking only, so I cannot speak to the other features. It is nice that a suite of products is offered.

Pros

Our Account Rep is great and responds to things quickly
Overall a good product for the price
Set up for a franchise environment

Cons

Could be more user friendly - some steps in the hiring process are not intuitive
Sometimes communication could be improved - a report we use quite often was taken away, but we were not given any warning
Some trouble integrating with other systems

July 2018

Eric from HuHot Mongolian Grill

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

TalentReef has been excellent to work with as a partner of our business.

TalentReef has been excellent to work with as a partner of our business.

Pros

Ease of use. Customer support has always been very strong. No matter who your representative is, they are always eager to assist.

Cons

There has been some down time as they update their services. They typically do them when it's not an issue (weekends, late at night, etc.)

December 2018

Adam from Uncle Giuseppe's Marketplace

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

3 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

3 of 5

December 2018

Run, Don't Walk Away

I was held hostage in a one year contract with TalentReef, even though I had numerous documented conversations with their staff on everything they were failing to do. At the end of the day, I took another solution for half the price, that provides me with better support and more than doubles the applicant flow. If you see their booth at a conference, run away. Do not be fooled by their salespeople.

Pros

* Applicants Can Apply from their website - it does do that at least
* Onboarding can be done electronically

Cons

* More applicants come through if you post for free on the the same sites that TalentReef does (Indeed, Glassdoor, etc.) TalentReef was unable to answer as to why this happens
* If you want to edit/add onboarding documents, you have to go through their "support" desk, which is often delayed in responding, or does not follow through with what you asked
* The price is ridiculously high in comparison to what other companies offer
* Support is virtually non-existent. Don't bother speaking to the supervisors, they don't listen

Response from Abby of talentReef

Replied December 2018

We are sorry about your experience and customer feedback is our #1 input for building out our roadmap. As with many organizations, we admit to having growing pains, which is why we have invested heavily to improve our support structure and system infrastructure with measurable results. There are countless features related to self-service capabilities and recruiting efforts, such as text-to-apply, that have been added to assist customers and boost applicant flow. Thank you for your feedback as it helps us grow to be a better company.

April 2018

Karim from Dossani Paradise Investments

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

April 2018

Great HR and Hiring tool, we use this for our entire organization

Great quality applicants and a great software for a good price. Company exposure Easier HR process

Pros

This software is very user friendly and we like that it brings quality applicants to us.
we also have a website setup where people can go and upload their information and it goes to our HR department directly. Very good design

Cons

their customer support is not that good, there is no way to call in to get help unless you're during the install phase. You can only email in to get help.

December 2016

JANET from Chick-fil-A Houston Road, Florence KY

Company Size: 51-200 employees


Ease-of-use

2 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

December 2016

No Control

We receive a discount for using Talentreef, so it is economical. However, every time I want to change the wording on a job posting or even fix a typo, I must do so through customer service. When I spoke to customer service, I was told it best to do everything through them otherwise, I would mess up the page. I can't even change out the pictures. The social media login is separate from the onboarding and the Dropbox instructions I received for SEO were nearly incomprehensible. Words were missing and it was filled with incomplete sentences. I finally stopped trying to work on improving our search results.

Pros

I like that we have a personalized Web address for publicizing our job postings. The site looks clean. Customer service responds within 24 hours.

Cons

As a customer, you have very little editorial control. I've had over 20 emails with customer support in 4 months to improve/troubleshoot our site.

July 2018

Erin from Granite City Food & Brewery

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

4 of 5

Functionality

4 of 5

July 2018

Committed to Continuous Improvement

Pros

Very user friendly product. The team is eager to improve the product functions. Customer care is evident to be a priority.

Cons

I would love more self service functionality but I have been told that is coming. The mobile experience is lacking but there are improvements coming to that as well.

July 2018

Zach from J&A Food Service

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

July 2018

Vice President of Operations

Pros

Love the support we get from talent reef. The software is user friendly, we do all our new team members on boarding including I-9's and W2's. It is easy to do back ground checks and WOTC processing as well with their software. The platform does pre-screening for all applicants so our managers know what questions they need to ask for potential team members. The team at Talent Reef are easily accessible and the platform is great to work and use.

Cons

None love this system. There is an initial learning curve using this system but once you get past this there are numerous pros to utilizing their system.

July 2018

Debra from Burger king

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

4 of 5

July 2018

Overall a great tool

Pros

Having everything thing online and easy to access. Its nice to go to 1 place to get all our information.

Cons

the customer service is not what i would expect. we are a larger company and to get answers and the updates we need are not always there

July 2018

zac from Runza

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

July 2018

Generally okay. Can be difficult to navigate, and customer support is hit or miss with assisting in trouble shooting problems

Pros

It's nice to have online access to personnel files vs. keeping employee folders. Recruiting tools are nice

Cons

Difficult to navigate at times. there are several portals/tabs for each employee, which make it on line files seem a little scattered

May 2018

Nick from Chick-Fil-A

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Great For Hourly Hiring

Go with TalentReef

Pros

The product was very easy to get set up and has helped us find better candidates. My managers also have mentioned that the on-boarding process is now much easier to complete and this has saved them a considerable amount of time.

Cons

Not too much, I think the support has improved significantly and is now much more self service which always helps.

August 2018

Chad from FreeTime Restaurants

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

August 2018

TalentReef helped me have everything I needed, regarding my employees, in a neat and orderly manner.

Great product, I am now confident that we are compliant and with ease.

Pros

Nothing gets skipped or lost in the shuffle. Having to make sure everything is completed before moving on to the next step is essential.

Cons

Colors used on the platform. I wish I had the option to change backgrounds. If that is the worst thing, then there is not much to worry about.