What are Tap My Back users saying about the software?

Read what people like you have said about using Tap My Back software through verified user reviews

User Review Highlights

4.56

64 Reviews

5
39
4
22
3
3
2
0
1
0
4.5

Ease-of-use

out of 5
4.5

Customer Support

out of 5
4.5

Value for money

out of 5
4.5

Functionality

out of 5
  • icon"Very easy to use, its good to show recognition to the company that others might not see."
  • icon"Tap My Back is easy to install and extremely intuitive."
  • icon"Every time someone is delivering good quality work internally or to clients. It helps showing appreciation to someone in alignment with the organizational values."
  • icon"The character limit on how much detail you can leave is incredibly difficult to work within."
  • icon"If you imppemented it and not using it, employees might feel neglected."
  • icon"Several mistakes months apóes months. Difficulty in having a follow-up manager."

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Showing 1 - 25 of 64 reviews

Sebastian

Verified reviewer

Company size: 11-50 employees

Industry: Information Technology and Services

Time used: Less than 12 months

Review Source: Capterra

4

Ease-of-use

out of 5
3

Functionality

out of 5

June 2021

Great tool to create stronger team relationships!

Pros

It's very friendly to incorporate into a team dynamic and processes with plenty of options to share and distribute taps across different channels.

Cons

I guess the biggest drawback as a team leader is that I cannot see how a team member qualifies themself. It would be great to be able to access this so when we meet to set new development plans we both have both evaluations to compare and it can make conversations easier.

Response from Build Up Labs

Hi Sebastian! Thank you so much for the great review! We are very happy that enjoy using Tap My Back! That's a good point you're raising there. We took notes of it and will carefully think about it because it's something we also are thinking of implementing - so many thanks for pointing out this need! If you'd like to send any more suggestions, go ahead and send us an email to team@tapmyback.com. We'd love to see more feedback from you! Thanks again, Team Tap My Back

Replied June 2021

Kieron

Company size: 11-50 employees

Industry: Civil Engineering

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

May 2021

Staff Recognition & Microsoft Teams Integration

Pros

We use TapMyBack for a number of different things;- a monthly ENPS score for the company, gathering feedback from cross-department team members on certain activities and most importantly, recognising staff contribution based on the company values which we use as the measure for rewarding the employee of the month, which we find the best way as is completely unbiased and also gives all members a change to recognise others, not just limited to the team leaders/managers. The website is easy to use, but the integration to Microsoft Teams is absolutely perfect as we use Teams all the time so have TapMyBack right there available without having to think about checking in online.

Cons

Nothing too much to say here - it would be nice if the feature available on the mobile app where you can comment on a particular message could be made available online / on the Teams integration.

Response from Build Up Labs

Hello Kieron! Thank you so much for the spectacular review and very detailed feedback! We're extremely happy that you're enjoying using Tap My Back! We took notes of your feature request and will discuss internally how we can improve our teams integration. If there's anything else you think we should improve or that you want to add, please let us know by sending an email to team@tapmyback.com, we'd love to hear more from you! Thanks again! Team Tap My Back

Replied May 2021

Page

Company size: 501-1,000 employees

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
2

Functionality

out of 5

June 2021

Easy to Implement but difficult to engage

Overall the service is an affordable way to implement a peer to peer review program but as with any service of this type it take a lot of initial user buy-in or it just won't work to give the culture boost that you are needing.

Pros

The software is easy to implement for most companies, it has the ability to quickly and easily keep lists of your employees and their titles and roles in the organization. It is a fast and effective solution to quickly provide a platform for peer to peer and supervisor to peer reviews.

Cons

The character limit on how much detail you can leave is incredibly difficult to work within. These shouldn't be character limited and I think it would be nice to see if the person leaving you the feedback was on your team or from a different group.

Response from Build Up Labs

Hi Page! Thank you so much for the review! And thank you for the valuable feedback too! Those were good points you've raised. We took notes of it and will carefully think about it because it's something we also are thinking of implementing - so many thanks for pointing out this need! If you'd like to send any more suggestions, go ahead and send us an email to team@tapmyback.com. We'd love to see more feedback from you! Thanks again, Team Tap My Back

Replied June 2021

Fernanda

Company size: 11-50 employees

Industry: Information Technology and Services

Time used: Less than 6 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2021

Tapmyback un buen aliado para la gestión del Talento

Tapmyback nos está ayudando mucho a poder construir nuestra cultura organizacional.

Pros

Es una herramienta muy intuitiva y práctica que acompaña muy bien la cultura de feedback 360 y reconocimiento. Tiene un buen balance entre simpleza y a la vez poder abarcar aspectos claves. La atención al cliente es muy buena y rápida. También pedí algunas customizaciones simples que fueron resueltas con mucha eficiencia.

Cons

Si completas algo y no das click en confirmar, no se guarda en borrador lo que estabas haciendo. Esto puede ser un poco fustrante si ya habias completado un feedback extenso.

Reasons for choosing Tap My Back

Porque se ajustaba exactamente a lo que queríamos y lo que no se ajustaba se pudo customizar. A la vez brinda mucha autonomía al administrador en las configuraciones.

Response from Build Up Labs

!Hola, Fernanda! !Muchas gracias por la espectacular rese?a! !Estamos muy contentos de que este disfrutando con Tap My Back y nos encanta saber que nuestra plataforma esta ayudando Tavano a construir su cultura organizacional! Tomamos notas de su solicitud de funciones y discutiremos internamente como podemos mejorar nuestra UX. Si hay algo mas que cree que deberiamos mejorar o que desea agregar, haganoslo saber enviando un email a team@tapmyback.com, !nos encantaria saber mas de usted! Muchas gracias, Equipo Tap My Back

Replied May 2021

Jennifer

Company size: 501-1,000 employees

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2021

Fun and Easy way to recognize employees

I have never experience problems and have enjoyed our teams using Tap My Back for several years.

Pros

I love using Tap My Back for my our company employees. It is fun and easy to use and to recognize people's efforts. The teams really enjoy seeing taps to other employees and themselves. It is also convenient to be able to comment on others posts so employees continue to be recognized even after the first "kudos"!

Cons

Increase capacity of characters allowed in post, especially if recognizing a team or more than one person in a post. Sometimes you have to find creative ways to abbreviate words.

Response from Build Up Labs

Hello Jennifer! Thank you so much for the spectacular review and very detailed feedback! We're extremely happy that you're enjoying using Tap My Back! We took notes of your feature request and will discuss internally the message box characters capacity. If meanwhile you remember anything else you think we should improve or that you want to add, please let us know by sending an email to team@tapmyback.com, we'd love to hear more from you! Thanks again! Team Tap My Back

Replied May 2021

Gary

Company size: 11-50 employees

Industry: Civil Engineering

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

April 2021

Tap My Back & Meon

Extremely helpful team and clear platform to use, with interactive support from the head office team

Pros

Tap My Back is easy to install and extremely intuitive. The main team made connection with us and helped us understand extra features and even took on board some of our ideas which were later implemented. integration with MS Teams is useful. the main recognition platform is so simple to use plus alignment with our company values is pertinent and clear to use.

Cons

As the platform has developed, the extra features don't really have enough launch explanation around them but the core simplicity remains.

Reasons for choosing Tap My Back

simplicity to implment and to operate for end users.

Response from Build Up Labs

Hi Gary, Thank you so much for your super detailed review! You are absolutely right, and we will implement feature announcements soon, whenever we have new releases. Thanks again! Team Tap My Back

Replied April 2021

Tabs

Company size: 11-50 employees

Industry: Construction

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2021

Excellent Product

Very very happy

Pros

Its so easy to use and an excelllent way to say thank you to colleagues and visable to the whole organisation so everyone can see recent achievements

Cons

It keeps logging me out and i have to reset my password every time which is annoying

Response from Build Up Labs

Hey Tabs! Thank you so much for the spectacular review and feedback! We are extremely happy that you're enjoying using Tap My Back! Regarding the password reset issue you're experiencing, could you please send us an email to team@tapmyback.com (so that we can get your contact) so that we can better understand and fix it? Please and thanks, many thanks! Team Tap My Back

Replied May 2021

James

Company size: 11-50 employees

Industry: Wholesale

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2021

Management Appreciation

We use it as a staff appreciation platform for 5 attributes. Staff use it to express their appreciation of others actions, attitude, achievements, advancements, & assistance which is then reviewed & rewarded monthly.

Pros

All find it very simple to use & interact with others..

Cons

Not sure that i can identify anything at the moment

Response from Build Up Labs

Hello James! Thank you so much for the spectacular review and detailed feedback! We're happy that you're enjoying using Tap My Back! If there's anything you think we should improve, please let us know by sending an email to team@tapmyback.com, we'd love to hear more from you! Thanks again! Team Tap My Back

Replied May 2021

Benoit

Company size: 11-50 employees

Industry: Marketing and Advertising

Time used: Less than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
4

Functionality

out of 5

April 2021

Teammate Feedback

It really helps emphasis on our core values while providing recognition which improves the team motivation.

Pros

We use the tool to provide public recognition to other people. We integrated the tool with slack. Every time someone is delivering good quality work internally or to clients. It helps showing appreciation to someone in alignment with the organizational values. We created 13 types of badges. We also use the tool for feedback. Anyone can ask particular feedback on his work via the tool. On regular basis we also evaluate the general mood of the team and how likely they are to recommend one of his peers/friends to work with us.

Cons

I think we do not use the tool at its full capabilities. One of the feature I found uneasy to use was the analytics tool. But this might be simply because I don't use regularly.

Response from Build Up Labs

Hey Benoit! Thank you so much for the review and detailed feedback! We love to receive feedback like yours! And we're very happy that you're enjoying using Tap My Back :) Meanwhile, always feel free to send us an email (team@tapmyback.com) with ideas and suggestions - we'd love to hear more from you! Thanks again! Team Tap My Back

Replied April 2021

vishnu

Company size: 1,001-5,000 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

April 2021

tap y back review

Good

Pros

this software is easy to use and very user friendly

Cons

no feature to share the same on linkedIN/ whatsapp

Response from Build Up Labs

Hi Vishnu, Thank you so much for the review and suggestion! We love that you enjoyed using it! You're suggesting having a feature that would allow for further sharing of the badges on social media, right? That's an interesting idea...! Noted! If you have any other improvement ideas or suggestions, please send us an email to team@tapmyback.com, we'd love to hear more from you! Many thanks, Team Tap My Back

Replied April 2021

Anonymous

Company size: 11-50 employees

Time used: Less than 12 months

Review Source: Capterra

2

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

April 2021

Very Good Software

Pros

We've found Tap My Back very motivational within our company, especially during Covid when we want to highlight good points about our team members to bring positivity back to the team.

Cons

The app isn't that good, I have found this quite hard to use.

Response from Build Up Labs

Hello! Thank you so much for the honest feedback! We really appreciate it! We would love to know more about the App usability issue that you raised, could you send us an email to team@tapmyback.com explaining it in more detail? Please and thanks! Team Tap My Back

Replied April 2021

Anonymous

Company size: 51-200 employees

Time used: Less than 6 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Functionality

out of 5

April 2021

Tap My Back Review

Pros

I think TMB brings people together in this period that we are working in homeoffice, and creates a habbit to compliment coworkers.

Cons

I think that sometimes its hard to adress the comment to the right person

Response from Build Up Labs

Hello! Thank you so much for the review! We're happy that you're enjoying using Tap My Back! We would love to know more about the issue you raised about addressing comments, could you send us an email to team@tapmyback.com explaining it in more detail? Please and thanks! Team Tap My Back

Replied April 2021

NEIL

Company size: 11-50 employees

Industry: Business Supplies and Equipment

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

May 2021

Great Stuff!

Great stuff, we have been using the software for a long time with no issues. It’s a great addition to our HR workflow.

Pros

Easy to use, now integrated into teams makes it so easy to use

Cons

None really... the only additional feature that would be nice to to include gifts to image upload. Fee this could add a bit of extra fun to giving taps

Response from Build Up Labs

Hey Neil! Thank you so much for the great review! We are very happy that you're enjoying using Tap My Back! Do you mean Gifs? It is possible to upload gifs into Taps, perhaps there's something else going on...? Or maybe you're referring to giving taps in the Microsoft Teams integration with gifs attached? Or were you indeed talking about gifts? Either way, please feel free to send us an email with more feedback to team@tapmyback.com, we'd love to hear more from you! Thanks again, Team Tap My Back

Replied May 2021

Richard

Company size: 51-200 employees

Industry: Civil Engineering

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
3

Functionality

out of 5

April 2021

Recommendation for tap my back

I feel like tap my back is a "behind the scenes" app. I give and praise a lot of people for small work that all adds up and it has lead to promotion internally!

Pros

Very easy to use, its good to show recognition to the company that others might not see.

Cons

There could be more options, i think Tap my back is just 1 thing really, to say well done to someone. Is there any other additional things to add?

Response from Build Up Labs

Hi Richard! Wow! We loved your testimony! And we're happy that Tap My Back has supported you in promoting people! That's incredible! Regarding your cons feedback, what would you like to see? Actually, depending on the package you get access to different features, such as surveys and a give/ask feedback option. Thanks again! Team Tap My Back

Replied April 2021

Inês

Company size: 51-200 employees

Industry: Construction

Time used: Less than 2 years

Review Source: Capterra

3

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

April 2021

Tap My Back - The application that brings "backs" closer

The experience has been very pleasant, the application is used every month by our employees who have shown enormous satisfaction, has contributed to the union as a company and to bring together colleagues from various areas of the country. I would recommend a lot to other companies.

Pros

Easy to use Attractive design Very noticeable feedback for the company Possibility to choose answers in "animated images" or images and not 100% written answers Various integrations in various software Many very useful templates and examples

Cons

Hard-to-contact support Several mistakes months apóes months Difficulty in having a follow-up manager Too many notification emails

Response from Build Up Labs

Hi Ines, Thank you so much for the super detailed review! Our team loved reading it! We're so happy that MACHRENT is enjoying using the platform! Your specific cons are very concerning, tough. We'll work on providing you with better support! If you have any additional comments, please send us an email to team@tapmyback.com or contact us via the chat widget. We'd love to hear more from you! Many thanks, Team Tap My Back

Replied April 2021

Julia

Company size: 1,001-5,000 employees

Industry: Consumer Services

Time used: More than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

April 2021

RealManage

good

Pros

very easy to use, easy to follow format.

Cons

not enough space to provide comments and feedback

Response from Build Up Labs

Hello Julia! Thank you so much for the review! And we're very happy that you're enjoying using Tap My Back :) You mention that space is not enough to provide comments and feedback. Thanks for reporting! We'll take a look at this with our product team. Always feel free to send us an email (team@tapmyback.com) with ideas and suggestions. We'd love to hear more from you :) Thanks again! Team Tap My Back

Replied April 2021

Joe

Company size: 201-500 employees

Industry: Facilities Services

Time used: More than 2 years

Review Source: Capterra

3

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

April 2021

Tap back

I enjoy using it and so do my coworkers.

Pros

Easy to use, user friendly, good results.

Cons

Could be more robust, more features would be good.

Response from Build Up Labs

Hi Joe, Thank you so much for the review! And thank you for the feedback! We are so glad that you enjoy using our platform! What kind of features would you like to see? Please send us an email to team@tapmyback.com with your ideas, we'd love to hear them! Thank you! Team Tap My Back

Replied April 2021

Kimberly

Company size: 501-1,000 employees

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
3

Functionality

out of 5

April 2021

Facebook for Work

Pros

Our teams can connect and see others achievements and comments, which helps us support each other.

Cons

It often is forgotten about. Although super easy to use, I think because you have to log in and write reviews on a different webpage, many people don't utilize it.

Response from Build Up Labs

Hi Kimberly, Thank you for the honest review! Indeed, engagement can sometimes be a problem. We are currently devising ways to better engage our users. Also, did you know that we have integrations with Slack and Microsoft Team? Perhaps that would be an easier way to have everyone on board! If you have any other comments, please send us an email to team@tapmyback.com, the more feedback, the better we can understand our users, and the more we can improve our product. Thanks again, Team Tap My Back

Replied April 2021

Lee

Company size: 11-50 employees

Industry: Utilities

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
4

Functionality

out of 5

April 2021

Awesome Software

Pros

Its so easy to use and motivates the whole team.

Cons

Cant really think of any. But one thing that isn't included that would be good is that we can give points out of 5 to our colleagues

Response from Build Up Labs

Hi Lee, Thank you so much for the review and feedback! We're so glad that you enjoy using Tap My Back! And thanks again for your suggestion! You are referring to a rating system, that's an idea - we'll take note and we'll discuss this with our product team. Meanwhile, if you would like to elaborate more on your idea, or come up with any other improvement suggestions, please send us an email to team@tapmyback.com, we'd love to hear more from you! Many, many thanks! Team Tap My Back

Replied April 2021

Russell

Company size: 11-50 employees

Industry: Construction

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Functionality

out of 5

April 2021

Support for Tap My Back

The software has been excellent in promoting good culture within our business, helping all the team to look out for good work in others.

Pros

An excellent and simple way to complement other members of the team for good works.

Cons

There have been a few glitches with the software that prevented normal operation.

Response from Build Up Labs

Hi Russell, Thank you so much for the review! We are so happy that Tap My Back is helping Meon promoting a good culture! As for the glitches, whenever you have technical issues or any questions, please reach out to us by sending us an email to team@tapmyback.com or via the chat widget. We'd be more than happy to help! Thanks again! Team Tap My Back

Replied April 2021

Aashish

Company size: 11-50 employees

Industry: Information Technology and Services

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2022

Easy to use Employee Engagement and Recognition tool

Great tool. Recommended for small, medium enterprises who are growing and want to have a well defined employee engagement and recognition process in place.

Pros

- The product was complete self-service. Easy to sign-up, setup and roll it out to team within a matter of days - The existing templates made it easy to setup but at the same time provided enough small customizations to make it look specific to our organization - No frills, easy to use UI made it easy for the employees to adopt it - Ability to send pulse surveys to a group or all employees, doing peer-to-peer recognition and also 360 feedback

Cons

- There is a big library of options for gifting to employees with cards to brand names. However, sometimes the easiest option and preferred option is cash gift cards and this was not easy to figure out or do on the site

Response from Build Up Labs

Hi Aashish! Thank you so much for the great review! Regarding the cash gift cards, actually it is now possible to give it to employees, linked to the recognition they received. Unfortunately, the official release was not done yet, and that's why you didn't see it (only some customers are using the beta version). If you want to use it right now, please send us an email to hello@tapmyback.com. Anyways, you'll receive an email with the official launch very soon :) Thanks again, Team Tap My Back

Replied January 2022

Bert

Company size: 11-50 employees

Industry: Wholesale

Time used: Less than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

June 2021

Tap My Back

average

Pros

The ease of use and ability to tap teams as well

Cons

continual development and add on features

Response from Build Up Labs

Hi Bert! Thank you so much for the great review! We are very happy that enjoy using Tap My Back! If you'd like to send any more feedback and/or suggestions, go ahead and send us an email to team@tapmyback.com. We'd love to see more feedback from you! Thanks again, Team Tap My Back

Replied June 2021

Giles

Company size: 11-50 employees

Industry: Civil Engineering

Time used: More than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2021

Great for acknowledging your colleagues efforts

Very good, had no problems

Pros

It's a really great way to give kudos to people who have performed well or just helped you out of a hole

Cons

Not much to say on this, sometimes it gets a bit cluttered.

Response from Build Up Labs

Hi Giles, Thank you for the honest feedback! We're glad you enjoy using Tap My Back! What do you mean by cluttered? We would really love to hear more from you, could you send us an email (team@tapmyback.com) explaining your point of view in more detail? Please and thanks! Team Tap My Back

Replied April 2021

Kristen

Company size: 5,001-10,000 employees

Industry: Management Consulting

Time used: Less than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Functionality

out of 5

April 2021

Tap My Back

Pros

I like that you can create a post for anyone throughout the company. It's a great way to show how appreciative you are for something someone has done or their work ethic.

Cons

There are times it can be hard to search for a co-worker within your company if they do not add their last name and there are multiple people with the same first name.

Response from Build Up Labs

Hello Kristen! Thank you so much for the review! We're happy that you're enjoying using Tap My Back! You're not the first person mentioning that issue. We took note and will do our best to come up with a solution. Thanks again! Team Tap My Back

Replied April 2021

Rodrigo

Company size: 11-50 employees

Industry: Program Development

Time used: Less than 6 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

May 2021

Muy buena herramienta para reconocimiento en equipos remotos.

Genera un feedback 360 donde se pueden reconocer a integrantes de cualquier equipo y también para hacer seguimiento de su plan de desarrollo profesional

Pros

Su facilidad de uso, la integración con Slack y el buen mensaje que transmite al compartir reconocimientos por diferentes valores.

Cons

El UI de la herramienta es pobre o poco actualizado.

Response from Build Up Labs

!Hola, Rodrigo! !Muchas gracias por la espectacular rese?a! !Estamos muy contentos de que este disfrutando con Tap My Back! Tomamos notas de su solicitud y discutiremos internamente como podemos mejorar nuestra UI. Si hay algo mas que cree que deberiamos mejorar o que desea agregar, haganoslo saber enviando un correo electronico a team@tapmyback.com, !nos encantaria saber mas de usted! Muchas gracias, Equipo Tap My Back

Replied May 2021

Showing 1 - 25 of 64 reviews
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