All TimeClock Plus Reviews
1-25 of 197 Reviews
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Kimberli
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Great and easy way to track hours and payroll
The main benefit is doing away with paper timesheets. This helps greatly, especially with the poor handwriting of some people. . . not to mention the poor math skills.
PROSThe ease of use is a great pro. Managers catch on quickly. Easy to fix when people forget to clock in and out. The reports are a great asset and being able to narrow things down by job code is a great plus.
CONSI cannot figure out how to round the time. This would help greatly. If someone worked 2 hours and 13 minutes, I need it to round, in this case to 2.25 hours. I have gone through the manual and searched through the site and cannot find this as an option. I see it mentioned but no instructions on how to do this.
Anonymous
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2018
Basic way to keep detailed hours of employee timesheets
This integrated with our practice management software.
PROSEasy to use, I was able to setup the basics and import new hires easily into the software. Basic demographics of new employees is put into the system and then they are given a double-digit number to clock in and out of.
CONSIf the employee has mistake when clocking in or out, we are not able to fix it right away. They need to contact our administrator and then we can make the changes. But this has caused problems because we have an employee who is worried about their hours and we are trying to serve our customers. Basically, if a problem arises when punching in/out it disrupts the current work flow.
Vendor Response
Thank you for the review! TimeClock Plus is happy to help you in troubleshooting your problems with fixing employee mistakes when clocking in. It is a simple change in the setup by giving the managers of the employee the correct access to make adjustments to the employee's hours. Please contact our support like at 1-800-223-9300 and they can assist you.
Replied April 2018
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed February 2019
Buyer Beware - Auto Renewal with 90 day cancellation
Been on TimeClock for years. There are newer software programs that have a much cleaner interface and integrate with accounting softwares for the same price. Auto renew has a 90 day cancellation. If you don't cancel before the 90 days, you are stuck for another year.
PROSIt was affordable and customer support was competent
CONSMobile clock in and out was sporadic, field guys complained that at times they couldn't clock in. Had to delete and download the software again. Management interface was cumbersome and software did not integrate into my accounting software.
Vendor Response
Hello, We're sorry you had issues with TimeClock Plus. Our cancellation policies are meant to ensure we follow strict compliance with employee data retention policies and can put actions in motion to prevent the processing of personal data beyond the contract expiration. With that said, we would encourage you to speak to a Sales Manager about terminating your agreement without penalty. We integrate with 300+ payroll providers, so the combination of us not integrating with your payroll and your trouble with mobile apps causes concerns for us. Unfortunately, this review is anonymous so we cannot reach out. If you can reach out to us and provide more information we'd be happy to help you.
Replied March 2019
Rob
Verified reviewer
Hospital & Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2019
Long time Time clock Plus user
From an adminstrative standpoint we find The software flexible and easy to use, reports and data export to our payroll service works great. Managers can easily correct punch issues, etc. From a user perspective the software has been fine. Easy for our employees to clock in and out. The software and physical time clocks are straight forward. From an I.T. perspective the software is ready to setup and admin, especially for a local install type package. Setup the server, database, shares and then install at the workstations. Easy install, reboot usually not necessary.
CONSOur only real complaint is an I.T. issue. Backups are a very manual process. Easy to do but no automation with fail/success reporting. It is using a MS SQL express db so we were able to add that to our existing backup system with little trouble.
Anonymous
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2018
Easy to use - lots of features
Saves hours of time in manual entry over the old paper punch
PROSPriced very competitively compared to the other big name in time clock software and has handled all of our organizations needs. It keeps up with accruals, vacation, sick, and can also be customized to keep track of specific tasks. We just needed something basic for the ins and outs and vacation/sick and this is perfect, but also gives us the ability to do more if needed. Paired this up with the biometric time clock and we were up and running in a very short amount of time. We are uploading the data into our ERP and it has saved our payroll department hours of time.
CONSNothing really off the top of my head. We are using an excel spreadsheet with a macro to import our data into our ERP, but it works.
Justin
Verified reviewer
Wholesale, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
TimeClock Plus Is great
Moving to timeclock plus has been a great overall experience. I would recommend this service to anyone.
PROSI like that its cloud based. I like that you can configure the software to fit your companies specific needs. I like that you have the options for physical timeclock or web browser timeclock or even mobile app clocks. The customer and technical support is amazing. Timeclock offers web training events to make sure you are knowledgeable on the platform.
CONSLearning some of the features can be difficult. It's definitely a learning curve at first but is worth it once you figure it out.
Kyley Shinead
Verified reviewer
Computer Software, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed March 2018
Used this at my first job out of college.
Ah the days of hourly employment. This system replaced a literal punch clock at my first job. Allowed for easy clocking in and out and all without the startling noise of punching in!
CONSWe had issues using it to schedule time off. To be fair, that may have had more to do with how the system was implemented than its overall quality.
Anonymous
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Use of TimeClock Plus
When I request time off, my supervisor can approve it and it will automatically enter my time. The payroll person in charge of TimeClock Plus has provided us instructions for everything and that has made the experience with TCP very easy.
PROSIt is so easy -- if I make an error I can correct it immediately.
CONSThere is nothing about this software that I do not like.
Jen
Verified reviewer
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed November 2020
Time saver!
It’s been a great product that has saved the company time and effort!
PROSThis was a huge upgrade from using timesheets made in Excel. The reporting features are especially great.
CONSI heard the initial set up was kind of a headache. Once it was set up though, it’s been smooth sailing ever since.
Jennifer
Verified reviewer
Education Management
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
Time keeping software for school district
The ability to allow a large number of employees to access this program has been great!
PROSI like the ability to see my hours in real time, as well as add any requests for time off via the system, instead of by paper. Saves time and trees
CONSProgram does have a tendency to go down, intermittently (has happened a number of times this fiscal year), and at the beginning of implementation, it did not calculate accurate accruals.
Curry
Marketing and Advertising, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2021
The best time-tracking software put to the web in some time.
All in all, TimeClock Plus was a splendid experience as a non-exempt employee. Making it simple to do the regular tasks, as well as keep track of all logged time and earned time has made it my favorite application ever for clocking employee time.
PROSThis is one of those rare cases where an entire review could be summed up in just the pros. To start, it's never been simpler to track your time, request leave, and do it all remotely at the same time before TCP. When you want to view time logged, you just go to view and select the option, and it's there! The design is simplistic and pleasant to look at. The absolute coolest feature is also being able to access earned leave time on the web and remotely. This is a fantastic addition, and on top of it you can do projected earned time up to 20+ years from the current date. This may be a small thing for some, but it's a huge deal when you want to know how much time you're being rewarded with when working 40+ hours a week.
CONSOne of the only constant annoyances was a two-step login that could be tedious when forgetting to clock in, or forgetting to clock out.
Reasons for switching to TimeClock Plus
Different job.
Josh
Construction, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed November 2019
DO NOT USE THIS COMPANY!!
-Essentially this company lied about what I was purchasing and the time myself and my staff would need to spend on it. (was supposed to be a reintroduction of an old system that my staff knew how to use, but ended up being a brand new system that would require full implementation as well as retraining of my entire staff) -They were going to implement a system that we were unfamiliar with without any proper training or review of how they system works. -They never took the time to really understand our need of the system and how to make it work for us. -Made me purchase additional implementation hours in order to try to make it work. -When I realized their process (which was never disclosed) was going to take too much time and effort as well as money to train and retrain my whole staff, they refused to give me any kind of refund. Which I didn't even request a full refund, but basically wanted the money back for the services that were never rendered or the implementation hours that were purchased half of which were purchased due to them lying to me about how long the implementation would take.
PROSI never got to the point of getting to use the software, so I don't have any input on the actual user experience.
CONSAs part of implementation, I do know that they are very inflexible in the complexity of allowing you to select multiple jobs for multiple departments. If you do not have a very simple Job costing flow then you are unable to have multiple jobs with the same name as part of your workflow and job selections.
Reason for choosing TimeClock Plus
I chose timeclock because we had it in the past and was told they could reintroduce the old system. This was a bold faced lie and was sold on false pretenses.
Brenda
Hospital & Health Care, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed January 2020
Mistake
Terrible and incomplete implementation process. I am hard pressed to think of one thing that has worked as we were told it would.
PROSTime tracking is good, but there are better out there. Mostly chose for scheduling system that was sold as being very specific to our industry.
CONSToo many to list. It is not at all what we were "sold". Implementation is a incomplete nightmare. The implementation "specialists" dont even know how the software works. They are just "data inputter's" and they do very little of that even. We've had the system for well over a year and it is still not set up and has many "technical" issues.
Reason for choosing TimeClock Plus
Scheduling module seemed, and we were shown, it would fit our very spacific scheduling needs. Although it is "customizable" it is extremely hard to work with, way to complex to set up, not user friendly.
Reasons for switching to TimeClock Plus
Old software was no longer being supported.
Michael
Higher Education, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2019
Go with something else
Bad.
PROSIt's cheapER than other software. But you get what you pay for. Which is low quality, barely working software.
CONSBut you pay for what you get. This last upgrade to V7 of their product was awful. The Single Sign On integration barely works. We found a blatant security hole in their software for that piece as well. A user could log in and once in, could back out and then login as ANY other user without their password. It took them almost a year to fix that issue before we could go live. Also, we had trouble getting single sign on to work in the first place. We actually had to call another one of their clients to help us as their own support staff couldn't get it to work.
Larry
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
Timeclock made easy
Moved from a local version to the cloud several years ago, it cant get any easier, when you export to Quickbooks it done in seconds, i then review the data make any necessary changes and submit my payroll by direct deposit. EASY!
PROSI love this cloud based timeclock, it allows all my employees to clock in and out at thier computer, smart phones or tablet. I exports to Quickbooks and works flawlessly. It also give you a place to conduct and store review information. It will do biometric login or simple login. Works great!
CONSWell i was going to say if the internet is down your down, however it will allow clok ins and out and when the net comes back it syncs the data.
Shelly
Education Management, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Makes my job easier!
For me, keeping employees honest is the biggest piece. Before Time Clock, I know there were employees not reporting absences and not fulfilling their contract hours. It is still a daily struggle to get them to comply, but now I have it on record and they can't get away with it anymore.
PROSThe software allows for more accountability on the employees end. Tracking hours worked is very important and going from paper to electronic time keeping leaves very little room for error. I couldn't be more pleased with the product.
CONSSometimes can be hard to understand the technology piece of it when setting up, but once everything is in place it pretty much runs itself!
Robert
Education Management, 501-1,000 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2019
Seamless Integration with our ERP - Infinite Visions
Leaving Kronos and moving to TimeClock Plus was an easy move. The implementation team was great, and true experts. Seamless Integration with our ERP - Infinite Visions has been a big labor saver. The ease of the use of the product for end users is pretty good, with a modern, well designed UI. We opted for an entirely cloud-hosted option, which makes upkeep even easier.
PROSSeamless Integration with our ERP - Infinite Visions. No need to do endless imports / exports of text files.
CONSSingle Sign-On is an added cost, and the company doesn't take it seriously. In 2019, everyone should allow "Sign On with Google" and all the other major services, standard, out of the box. Some aspects of the product can be more complex than appear necessary, but are often there for larger or more complex installs -- the downside? You're stuck with all those unnecessary complex options. URL for the hosted instance is dumb; unnecessary long, and the company is inflexible about addressing this issue - they think they know best, I disagree there.
Aarice
Financial Services, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Very User Friendly
I clock in/out about 6x a day using TCP. I really like it, before we utilized a Kronos sys that was really slow.
PROSI love that you can clock in without a password, it takes less than 30 seconds to use. I also like how you can file virtual tickets .
CONSI don't dislike anything about this software, although it could use some better graphics.
Reasons for switching to TimeClock Plus
too slow -
Mike
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2020
Quick To add Exorbitant Charges
Poor. I have been a long time customer (8 years) and we were not deleting old employees. All of a sudden we got a large bill (nearly double) for going over our plan despite the fact these employees were not active. Time clock Plus were not willing to remove these charges. Clearly they take their customers for granted. I would not recommend this company.
PROSCan be used from remote locations and different job codes can be added.
CONSNot easy to add notes to time punches and fairly complicated if all the functionality is not needed.
Jennifer
Veterinary, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Excellent software and even better customer support
TimeClock Plus customer support reps have been absolutely amazing! I get through to someone promptly, get any issue I need resolved within a few minutes. On top of that, the rep is always very friendly and extremely personable. Overall stellar service! Can not praise enough
PROSIt is easy to navigate even if you don't know much about the software.
CONSSometimes the reporting aspect can be a bit confusing, but in defense I don't use it often so my unfamiliarity is really the main cause of that.
Dennis
Information Technology and Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2019
Cost Effective Solution
Overall we have a good experience with TCP and their customer support is very good.
PROSGood value to provide a time clock solution for employees. Can be purchased so we don't have to pay for it every year. Reasonably easy to deploy and maintain.
CONSSometimes user clock-ins fail when using the mobile app or computer website to clock in or out. Seems to be random and we just correct as managers to complete the entry.
Jenny
Education Management, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
3
Reviewed November 2021
A decent upgrade from our previous paper-and-pencil system
It's been a good experience but I'm certain there are better products available.
PROSGreat interface for employees to request time off! The mobile app is very convenient for this and staff has been receptive to this new way of putting in requests.
CONSSince we are a school our leave runs on a fiscal year, rather than calendar year, which is apparently not compatible with TimeClock Plus. This has been VERY frustrating in trying to verify correct leave balances and leave taken school-year-to-date for over 100 employees.
Monica
Primary/Secondary Education, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2019
Outstanding Company!!
Was a perfect fit when we switched to electronic timekeeping and are always so helpful when I call.
PROSTC is really easy to use and interacts with our financial/payroll system perfect. TC is constantly improving features based on customers feedback. Customer service is superb!
CONSThere are some features in leave request I would like to have changed but does not keep me from using it.
Anonymous
201-500 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
3
Reviewed July 2020
TimeClock Plus
What I like most about TimeClock Plus is the IOS app. I can quickly and easily clock in and out and view as well as verify my hours.
CONSThere aren't very many cons that I have with TimeClock Plus. The biggest one that I have is with the interface. It could use a little work. Also, I'm not sure if it is with my program in particular, but one personal dislike that I have is that it logs you out too soon. I could use a little more time with the site before it logs me out.
Lorie
Construction, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Timeclock Plus
I have always had a positive experience with the software and customer support.
PROSI like that it is easy to use and has reports that can fit what I need.
CONSThe feature that doens't let you see where the employee is when clocking in remotely. If they take off their location feature on their phone/tablet, we can't see where they are clocking in from.