What are TimeFlow users saying about the software?
Read what people like you have said about using TimeFlow software through verified user reviews
User Review Highlights
4.46
220 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"I like how easy it is for employees to clock in and out."
"This was great for a small business. It was easy for me to manage and even easier for my employees to use."
"For the second time in a year the fingerprint scanner is not working yet I am being charged for it."
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Showing 1 - 25 of 220 reviews

avishai
Verified reviewer
Company size: 11-50 employees
Industry: Computer Hardware
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
January 2018
working with timeflow over 8 years - 5 star software
saving a lot of time and headache
Pros
ease of use, compatible with multi-user and printer reports are exactly what I need. option of password and fingerprint
Cons
customize the report by adding company logo for printing in timesheet summary and detail for each employee
Anonymous
Company size: 2-10 employees
Time used: More than 2 years
Review Source: GetApp
March 2017
Excellent punch clock, excellent value
Pros
I have used the Duoserve Timeflow app for many years now, and it is very helpful and easy to use. All of my employees find it very convenient. It is quick for them to punch in and out, but it also has many reports which they can run themselves. As the manager, this app gives me good tracking capability of each employee, they punctuality, sick time, vacation time (paid and unpaid) and probably more. Also, editing punches for when people forget is quick and painless. A+
Cons
I would like to see more customization in the future. The product has remained largely unchanged in the 5+ years I've been using it.
Dr Robynn
Company size: 2-10 employees
Industry: Medical Practice
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
August 2017
I wish it ws easier to correct staff hours when they forget to punch in.
Cost effective since past staff writing down hours would round up and it cost me a lot in the end of the month. Bad is when our internet is down, we can not connect to the server and keep accurate staff hours.
Pros
It allows me to know when my staff actually get to wk and leave. I hated the honor system of writing down hours. Funny how everyone rounds up on their own.
Cons
The admin feature of correcting hours and the login is too easy for staff to look over my shoulder and see/learn my password. A finger print system for touch screens would be excellent to prevent copying passwords and clocking someone else in.
Anonymous
Company size: 2-10 employees
Time used: More than 2 years
Review Source: GetApp
January 2017
Excellent Time Clock
I've been using TimeFlow for about 5 years. It's much better than a time clock. I would recommend this highly. This is an excellent product if you track time for employees.
Pros
Ease of use Can change time if errors are made
Cons
Slightly bulky database functions can take some getting used to but not a big problem
Kemmy
Verified reviewer
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
January 2018
Use for a small office time keeping
Pros
Very simple to use and to get reports, employees can monitor hours easily, wide range of reports which makes the software useful
Cons
Difficult to set up new user, usually have to get help since we do not do it that often. it would be nice to record vacation and sick hours easy
Anonymous
Company size: 11-50 employees
Time used: More than 2 years
Review Source: GetApp
March 2017
TimeFlow is an excellent product we have used to track employee's hourly time for several years. It is easy to use yet sophisticated enough to offer
Pros
Very easy to use, easy to pull reports/time sheets. Great for making corrections as needed when an employee does/doesn't clock in/out correctly
Cons
A little slow when opening, there is some lag time. Also, it is not possible to download it on our remote desktop server
Brawn
Verified reviewer
Company size: 11-50 employees
Industry: Marketing and Advertising
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2019
Does its job--feels somewhat archaic
Pros
The software is pretty straight forward for basic functions like clocking in and out. Because I'm often flying in right as work begins, I appreciate the simplistic process of clocking in.
Cons
When going to print my timesheet, selecting custom dates or selecting the whole last time period is not as easy as you'd expect. I wish this aspect was simpler to use.
Keith Royal
Verified reviewer
Time used: More than 2 years
Review Source: GetApp
March 2017
TimeFlow works great!
We have used Timeflow at our non-profit agency as a timeclock system for over 3 years. It has worked great. It is easy to use and easy to set up. Worth the money.
Pros
Easy to use and easy to set up.
Cons
Wish it was free. But worth every penny.
Matthew
Verified reviewer
Time used: Less than 12 months
Review Source: GetApp
January 2017
Timeflow software
It has been a great experience using Timeflow. Most other time clocks out there will make you pay an ongoing fee but Timeflow you just pay once for the software. We were pleasantly surprised to find that the program itself is much easier to use than our last one. I can't tell you how long we spent on our last time clock software when someone forgot to punch in and we had to enter in their times manually if you forgot to put in am or pm the program would not let you save it and gave no indication of where the error was at. This product is so much better, well done!
Pros
Ease of use and one time payment

Gabriel
Verified reviewer
Company size: 11-50 employees
Industry: Hospital & Health Care
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2018
Great and easy to use time keeping software
We use on a small group of people without any troubles, it's simple and cheap.
Pros
It's easy to install and work with, have everuthiong to track the employess during the work and have option like vacation, holiday and much more.
Cons
We didn't have any real problems, maybe the user interface could be more simple.
Kenneth
Company size: 11-50 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
July 2016
Works for Us!
Once we upgraded to the online system it has been incredibly smooth and convenient for our office. We have been using it for several years and have had little to no problems using it.
Pros
Functionality is incredibly easy! We don't have a lot of issues using the software and it's great to have it on multiple computers in the office. Before we were only able to have it on one.
Cons
There are some feature that we don't really use so it would be nice to take those feature off. It was also hard to submit our credit card online after our because the expiration date only went up to 2020. Renewing the service took a lot longer than I was expecting.
Jennifer
Company size: 51-200 employees
Time used: More than 2 years
Review Source: Capterra
June 2016
Great software
We purchased TimeFlow software in 2012 to replace a system that used time cards. we have been happy with our purchase.
Pros
I love that my employees can see the time of their last punch when they clock in/out. If an employee forgets to punch in, they see that when they leave. We catch and correct errors much more quickly than we did with a card swipe system.
Cons
Wish there were an "undo" button or that changes would revert to the original punch time unless confirmed in the Admin/management menu. On rare occasion a shift manager has made a change to the wrong day and realized it before saving, but has to remember what they changed to put the original punch back.
Tammy
Company size: 11-50 employees
Industry: Automotive
Time used: More than 2 years
Review Source: Capterra
January 2017
Overall Good - But Wish It Was GREAT
We use the Duoserve Timeflow as our main Electronic TimeClock. There are many features we like about it, however, it falls short in areas that we would prefer to have....such as different categories for time away such as Birthday, Jury Duty, Funeral or any other categories covering time away. It's not appropriate to lump these absences into "Vacation, Holiday, Sick or Regular". Also, being in the Eastern Standard Time Zone, we have issues getting support when as timely as we would like. Other than those things, we find it suits our needs adequately enough and decent value for the price.
Pros
Easy to use - like the biometric feature and reports easy to read.
Cons
Needs additional features as explained in comments submitted. Support not always available when needed due to time zone differences.
Lauren
Company size: 2-10 employees
Industry: Insurance
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
June 2018
We have used the TimeFlow clock for our office for 2 years now and we love it.
The time spent on payroll is cut down quite a bit. I allows each individual worker to not only view but print out their hours while keeping the privacy of everyone else's profiles protected by adding a password. It has helped accountability for time worked honest and fair. It also gives great reports for punctuality/tardiness which has helped when doing reviews with each employee monthly.
Pros
Easy to use and easy to log in for each individual employee. The set up for payroll viewing on employees is not only easy to use and navigate but extremely helpful when it comes time to submit payroll.
Cons
To be honest, the only thing that I can even think of is that we update the background depending on season/occasions...it would be nice to have more options for customizing the wallpaper.
Keli
Company size: 2-10 employees
Industry: Printing
Time used: More than 2 years
Review Source: Capterra
January 2017
Great Time Clock for the Money!
I have 5 Employees that use this everyday. It's easy for them to punch in and out multiple times a day. When I am ready to run time sheets for the week it's simple and easy. I just review everyone's entries and make sure they are correct. If I need to make a change it's super simple and quick. Once the times are correct I can easily run a summary of the time and print that out to log into Quickbooks Payroll. Takes me about 15 minutes every other week. I highly recommend this it's affordable and it actually works.
Pros
Easy to use, Does exactly what I need it to do.
Cons
Sometimes it has weird Defaults I'm sure it's an operator error but I know how to get around them now so it's not a big deal.

Response from Duoserve
Thank you for your review Keli. You can use Parallels on Mac to run TimeFlow. Many of our users do that.
Replied January 2017
Rafael
Company size: 2-10 employees
Industry: Health, Wellness and Fitness
Time used: More than 2 years
Review Source: Capterra
January 2017
Excellent, Easy to use, Employee Time-keeping
We are a small business with 5 employees. From installation to implementation, TimeFlow has been absolutely amazing and painless. Customer Service was very responsive and helpful when we ran into a bump during installation. We installed on a Windows 7 PC, no issues, it has been running without a problem for years now. Employee punching in and out is super easy, especially for those that are not computer-savvy.
Pros
Easy to Use Value for the cost Easy installation Helpful customer service and quick support
Cons
Takes some time to learn all the features, but it's down more to the individual user than the app itself
Daniel
Company size: 1,001-5,000 employees
Industry: Insurance
Time used: Less than 2 years
Review Source: Capterra
June 2016
It is Now Updated and Works Much Better!
TimeFlow software has a simple step by step installation. It works on most modern machines. Both expert computer wizards and novices can install the software and adding employees to start accounting for their work sign in and sign out is very easy. The newly updated software is secure and safe and this gives users peace of mind.
Pros
Add convenience in the workplace. Both employers and employees find it resourceful. Offers ability to keep up with everything employee managers need to know about their employees during the work hours. Increases productivity
Cons
Vendors of the software take long to update their stuffs. There is no timely update when required unless creators of this software begin now.
Kayla
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
January 2018
I use TimeFlow daily as an admin and usually have no qualms.
Pros
I like that you are able to run reports, and easily edit clock in/out times. I also like how the types of clock ins are separated by vacation, holiday, sick, etc.
Cons
I do not like that when changing the date for a holiday or vacation day, you have to move it from "approved" to "pending" then back to "approved." As the admin, you should be able to change it without any errors. I also do not like that I cannot run an annual report. I do not like the discrepancies between reports as far as how OT is accrued with sick days/holidays/vacation. One report will include those hours in the OT accrual (which is inaccurate), and the other does not.
John
Company size: 2-10 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
June 2016
Excellent Cheap Time Keeping Software
We have used this software for more than 6 years and so far we are very happy with it because we have a small number of employee (less than 10) and do not need a very expensive software. This software works extremely well for the price. I would recommend any employer who does not want to spend a lot of money and find a software who can do the job. On top of it we do not have to pay monthly fee.
Pros
Ease of use, no monthly fee and very reasonable price.
Cons
I really do not see any. I just use this to keep track of the hours of a few employees.
Kim
Company size: 51-200 employees
Industry: Retail
Time used: More than 2 years
Review Source: Capterra
January 2017
Good Service
I have always had good feedback and help when requested. Good value for what you get. It took me a bit to learn the Time Flow system, but once learned was very easy to use.
Pros
Easy to use and download at any given time.
Cons
Can be confusing at times on how to change or alter employees punches.

Response from Duoserve
Thank you for your feedback. We are glad you find TimeFlow simple to use and user friendly, as well as being a good value for the price. We welcome any and all feedback about features you would like to see, and you can always submit any suggestions through our support forum.
Replied January 2017
Petrina
Company size: 11-50 employees
Industry: Education Management
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
December 2017
TimeFlow not working due to Technical issues, resolved quick and courteously. incentive for review
Quick and easy way to implement in and out times of all our employees. Great aid in doing payroll
Pros
Simple system for employees to locate their name and put in their password. Also the in and out boxed feature helps to prevent errors. Adjustments can also be make easily if there is an error.
Cons
Overall we have had no real problems. Possibly if the in and out time boxes were highlighted differently or if the time after you hit enter on the box was a bit quicker it would prevent some issues.
Angie
Company size: 2-10 employees
Industry: Health, Wellness and Fitness
Time used: More than 2 years
Review Source: Capterra
July 2017
A good program for keeping track of employee hours
Employees can be in charge of tracking their hours rather than supervisors, then administrator just needs to run report to verify hours
Pros
Can run reports, can install on multiple machines and data syncs up, easy to make time sheet corrections
Cons
Reports can be difficult to run (date ranges inaccurate); user interface can be slightly complex for our company's needs; clock in/clock out buttons have low contrast - can be confusing and employees will accidentally clock in/out twice in a row, throws off time sheets
Carrie
Company size: 201-500 employees
Industry: Hospital & Health Care
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
March 2019
Works for what we need
Pros
We only use the timeclock feature and this makes it easier to track attendance. The application is easy for employees to use, and it allows them to track their own hours. If you need account information, it is easily accessible online in my account.
Cons
It can be cumbersome to adjust employee times when errors occur. An easier employer view would be more welcome. Customer service only accessible online. It is difficult to get someone on the phone. Response time for requests submitted online can be variable. It would be helpful if more payment options existed. A mobile application is preferred.
Katrina
Company size: 11-50 employees
Industry: Medical Practice
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
January 2018
Generally, we really like it. Simple. Easy to use. However, ability to reach support is a major con.
Simple, Cost Effective, Very few complications. We just need more helpful and responsive customer service when a complication does arise...especially on the phone. Thanks!
Pros
The software is simple and easy to use. Very few problems in that regard. Good options available. Fairly dependable.
Cons
It is Very difficult/almost impossible to get a hold of anyone there on the phone to assist when complications or questions arise. Experience difficulty when needing to transfer DuoServe to a new computer.
Micah
Company size: 11-50 employees
Industry: Health, Wellness and Fitness
Time used: Less than 2 years
Review Source: Capterra
March 2017
Excellent Time Keeping Software
Our medical practice transitioned from an old time clock, with its propensity for errors (user and otherwise) to TimeFlow at the beginning on 2015. It has been a success across the board - from correcting an employee's time when they neglect to clock in or out, to running payroll reports, approving time off, etc. It's easy to set up, easy to use, and very easy to maintain. We're tremendously pleased with TimeFlow, and I highly recommend it.
Pros
Ease of use - from the setup to day to day functionality.
Cons
I'd like to be able to alphabetize my employee list, especially as new employees are added.

Response from Duoserve
Thank you for your review. We are glad TimeFlow replaced a system that wasn't working well for you. We look forward to serving you in the years to come.
Replied March 2017
