--- title: "Trakstar Perform Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Trakstar Perform. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Trakstar Perform is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/trakstar-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Human Resources Software](https://www.softwareadvice.com/hr/) / [Trakstar Perform](https://www.softwareadvice.com/hr/trakstar-profile/) / Trakstar Perform Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/trakstar-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/trakstar-profile/alternatives/) # Trakstar Perform User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 287 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.6/5 - Value for money: 4.3/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 153 reviews (53%) - 4 stars: 108 reviews (38%) - 3 stars: 19 reviews (7%) - 2 stars: 6 reviews (2%) - 1 star: 1 reviews (0%) ### Most mentioned pros - Attributes reviewed appear to be very customizable. - The product that results from the manager's review is great information. - Trakstar is easy to use and navigate. ### Most mentioned cons - Visually it looks quite basic, and I don't believe it's particularly customisable but I may be wrong as I'm not the main Admin. - Terrible. When we discovered that the platform was not helpful to our organization, they would not work with us to get out of the three-year contract. - There also does not appear to be a way to request an ad hoc review within the software, so our team has to send an email to the administrator to being a review. ## Trakstar Perform customer reviews Showing reviews 1-25 of 287 (page 1). ### PMPs Made Easy - Overall rating: 5/5 - Reviewer: Beth T. - Verified reviewer: Yes - Industry: Higher Education - Company size: 501-1000 employees - Product usage: Used unspecified for more than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered The employees complain about performance management; but not about trakstar. I always separate the two. They like trakstar. I do a training called "Tips for Better Appraisals" and integrate the use of trakstar into it and how easy it is to ensure that you will get an excellent review if you utilize the great features availble in trakstar such as the notes and goal tracking. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use; customer service. The set-up is extremely easy; changing forms is easy. #### Cons Extra cost for the added features - succession planning --- ### Trakstar Perform for Objective Performance - Overall rating: 5/5 - Reviewer: Collins T. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Trakstar Perform is more assertive, helping us to make quality growth. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Trakstar Perform is detailed, and it handles all tasks and make sure every role is well shared #### Cons Trakstar Perform has professional tracking expertise #### Reasons for switching to Trakstar Perform The employees performance is collectively addressed. --- ### Take your performance conversations to the next level! - Overall rating: 5/5 - Reviewer: Joey D. - Industry: Management Consulting - Company size: 51-200 employees - Product usage: Used unspecified for less than 12 months - Reviewed: October 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. While this is an investment, it is one of the most comprehensive performance SaaS out there for it's price point. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy to use, near plug and play set-up, organization of data and helpful analytics! This software has kept us at the forefront of industry performance review standards. #### Cons Engagement is not intuitive, and still requires a champion pushing it forward in the organization, but I think that is standard with any platform. --- ### Easy to use performance management system - Overall rating: 4/5 - Reviewer: Katie K. - Verified reviewer: Yes - Industry: Banking - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, I think it's a great system and so much better than the one we had before. As mentioned, it's easy to use and to navigate, and the customer service team is very quick to respond to any questions. As an administrator, I love being able to log in as others in order to see what they're seeing - it makes my life easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The best feature about this software is its ease of use. A few of our employees aren't very technologically-minded, and they have no problem navigating the system and completing their reviews. It's simple and straightforward and offers a lot of flexibility. #### Cons We're just starting to use the Goals portion of the software, and, as a company, we're a bit on the conservative side, and we'd rather not have the employees be able to create their own measurements. It's great to have that feature, but there should also be a way to turn it off if we don't want it. #### Reasons for choosing Trakstar Perform We had a focus group which helped us review and research the different products, and they liked Trakstar the best. #### Reasons for switching to Trakstar Perform ADP was not very easy to use and not flexible at all. It was a very confusing system and extremely rigid. --- ### Trakstar makes annual appraisals as easy as 1 - 2 - 3 - Overall rating: 4/5 - Reviewer: Mike W. - Verified reviewer: Yes - Industry: Higher Education - Company size: 51-200 employees - Product usage: Used other for less than 12 months - Reviewed: November 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This software has enabled us to track employee progress and performance year over year. It has been very valuable to our company as it allows us to archive a history of employee appraisals and doesn't require a paper process. This is a must-have for any business serious about the employee appraisal process. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the ability to set goals, apply company-wide performance metrics and the ability to gather a history of appraisals over time so you can measure and track employee performance. #### Cons The workflow could be a little clearer. Sometimes its confusing how to manage each appraisal. There is a unique archiving system that seems like it should be simpler than it is. --- ### I do not recommend Trakstar - Overall rating: 1/5 - Reviewer: Lesley B. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered It was awful. The sales team overpromise and implementation and customer support do not deliver. I spent my vacation time working through unresolved issues. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros They promised the moon. All items we requested, we were told they could do it. They Told our company they would be there every step of the way… it did not happen. #### Cons Over promised, clunky integration, customer service is a joke as the can not help and their response time to talk to someone take days, the help videos are outdated. Our account manager ghosted us and we were not assigned another one for 6 months. For what our company paid, we did not get a return on investment. I would steer clear of Trakstar. #### Reasons for switching to Trakstar Perform Wanted a better option- it did not work- --- ### Tell them how you are doing - Overall rating: 4/5 - Reviewer: Tim W. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered I like being able to go back and point out certain accomplishments to my employer during my annual review #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros When our company started to engage this tool I thought it was silly. I have an appreciation for Trakstar now. It is a place where I can keep track of the many things that get forgotten otherwise. I can go back and review my accomplishments from the beginning of the year and also gain a perspective of my growth in the last 12 months #### Cons the initial learning curve seemed a little steep, but it feels natural at this point --- ### Simple, not overly-complicated interface, encourages participation - Overall rating: 5/5 - Reviewer: Rebecca M. - Verified reviewer: Yes - Industry: Human Resources - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy and fun to use, encourages MUCH more participation than any previous appraisal software I have used (which is usually associated with dread). #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros This software encourages you to input updates on your progress every month. This is an EXTREMELY valuable reminder because then you aren't racking your brain at the end of the year trying to remember your accomplishments. You can keep track of them year-round, and when your appraisal is due, the hard part is pretty much done. This helped a lot even for my 90-day appraisal. It breaks everything out among several competencies and it is a very user-friendly, dynamic interface that is kinda fun to use. #### Cons To be honest I cannot think of any criticism for this software. --- ### Worked Well at my Previous Company - Overall rating: 4/5 - Reviewer: Marissa R. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 201-500 employees - Product usage: Used monthly for less than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros We used Trakstar for performance appraisal/reviews at my last company. It was very easy to use and painless for employees to submit their appraisals. #### Cons I'm not sure whether this was a setting that could be edited, but they sent out way too many emails to remind users to fill out their appraisals. I assume this could be changed, but the frequency was cumbersome in terms of cluttering up the inbox. --- ### User Friendly Software for Performance Appraisal - Overall rating: 5/5 - Reviewer: Brie R. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros I love that the accountability of my performance is in my hands - I can leave notes about wins I've had throughout the year to give my supervisor a look at my accomplishments. It makes reviewing a year more memorable rather than trying to remember how I contributed. It's also a win for company morale to be able to give and receive notes for other associates to describe a job well done that both that person and their supervisor can see. #### Cons I haven't run into anything so far that I like the least! --- ### Performance Management with Ease - Overall rating: 4/5 - Reviewer: Heather D. - Verified reviewer: Yes - Industry: Executive Office - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I've had a positive experience. They have detailed articles and tutorial videos that teach you how to use each features available on this platform. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Trakstar is easy to use and navigate. It provides an efficient and effective platform to engage employees in actively participating in their performance management process. It is user-friendly for employees and administrators. #### Cons The report feature does not have a report that displays progress over time. --- ### We hoped for better! - Overall rating: 2/5 - Reviewer: Jeremy H. - Product usage: Used unspecified for unspecified - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered We originally selected Trakstar because it was affordable and the demo given to us was good overall. Though this product does the basics, it is still extremely outdated and lacks a lot of intuition. The reports are all saved as PDF's or you can export excel documents. The excel docs are a major mess for the most part and will leave you with hours more work editing them. Once you get everyone's assessment, you have to load the PDF into the employee's folder so that they can see their grade. Though the rating dashboard is decent, viewing your individualized grading metrics afterwards is nowhere near as user-friendly. The product lacks many simple features that we're just forgotten during its build. You cannot update your grading scale without going into EVERY SINGLE COMPETENCY manually and changing your grading scale (ie. going from a 5-point grading scale to a 4-point grading scale, etc.). Basically, there is no way to mass-edit a lot of things in the system. I hope you have someone on your team that has days worth of time to manage this system. The 360-review capabilities are even more difficult. As an admin of your organization system, you can't send out 360 reviews unless you log in as that specific manager's manager. Yes, you will have to continuously click links to log in as another user in order to edit (or even view) that person's appraisal. We've also had a lot of issues with grading schemes not working properly and various bugs popping up frequently, impacting our entire review cycle. The support team is VERY small and leads to long response times which gets crazy in the middle of your review cycle. The new UI is pretty, but the UX still lacks a lot of intuition. Unfortunately, Trakstar is a lot of form over function at this point. They need to hire a good UI/UX guy and a senior engineer to fix some things and then I would maybe suggest using it. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Affordable, decent design (UI, not UX) #### Cons Difficult UX, can't pull many of the reports you would need, doesn't give you many meaningful insights at all, lots of bugs, slow response by support (they have a very small team), almost every process is manual and takes a LONG time to make changes in the system due to this issue #### Vendor response Hi Jeremy, I am very sorry to hear your experience. You have quite a bit of important feedback. I think it might be best if you and I were to speak over the phone. I'd love to better understand your needs and be able for us to connect personally. I'll reach out to you now to learn more. Thanks for your honesty, perhaps we can better understand your needs soon. Kind regards, Julie Rieken Replied November 2016 --- ### THRILLED ABOUT TRAKSTAR! - Overall rating: 5/5 - Reviewer: Jill E. - Industry: Research - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered Our rep just provided us the second part of our training via webinar; we asked for "Goals & Notes" to be given last June and finally the "Scoring" given today as we wrap up the performance period. I am VERY pleased with our rep's professionalism, and knowledge about the Trakstar program. The way he guided us through the webinar was wonderful. Many employees and managers have expressed trepidation about the upcoming sequence of events, but our rep broke it down very easily and methodically. Our rep has a very good quality about his delivery of information, his voice, and ease of going through the screens as he proceeds, making the learner feel more confident. I already received the videos he created -- within minutes after completion of the training -- so I'm able to share with the employees and managers who could not attend today's webinar. Thank you! I wish Trakstar would create a "Quick Start Guide for Administrators" as they have for both managers and employees, and then load it on the Support Articles page, but for the meantime I am very pleased to have access to the Support pages, tutorials, videos, etc. and can email Support whenever I have need. I'm grateful about that, too. If you allow me one more "wish list" item would be the ability to change an employee's job title easily throughout the year -- as long as it does not represent a promotion that would affect change of goals, etc. When we've had a change of management, the new manager will come in and request change of titles (not duties, etc.) of his/her direct reports. This need is likely common among certain industries and such a change would be a huge improvement. Thank you for asking for our feedback. Thank you to our rep, for making Trakstar look easy to use to our employees! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Cons There ought to be a Quick Guide for Administrators; too often I've searched the support pages and did not find precisely what I've wanted, so had to email and did not have direct phone access because we don't pay for that added service. We're three hours apart from each other so there've been a few times that I was not able to get answers as immediately as I would have liked (in an ideal world). LOL. #### Vendor response Hi Jill, Thank you so much for the kind words. We really appreciate it. Also, we are taking your suggestion and will be building a "Quickstart Guide" for admins. Great idea! Thanks again, Julie Replied May 2017 --- ### Performance management made simple!! - Overall rating: 5/5 - Reviewer: Tony B. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Trakstar's Performance Appraisal software that will help your organization manage feedback, goals, and reviews. You can also build customized appraisal forms, set SMART goals, and create flexible workflows to meet the needs of your organization. If you are looking for a new way to set goals and review performances, this is a great product to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We switched to Trakstar a while back for performance reviews and this product is extremely easy to use. It is visually appealing, has intuitive interface, and actually makes 1:1 meetings and performance reviews something to look forward to. We were unsatisfied with our old product and were looking for a program to make our reviews easier to perform, and Trakstar has made that process enjoyable. #### Cons When we first moved to Trakstar I felt that it was a bit clunky and hard to move around in Trakstar. Their new design, their customer service, and my continued usage have helped tremendously. Great product and Service!! --- ### Increased efficiency - definite ROI - Overall rating: 5/5 - Reviewer: Allyson J. - Industry: Management Consulting - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered Have had a wonderful experience with Trakstar; it gives the employees the access they need through out the year to work towards their goals and development. Managers are able to work more efficiently and put accountability in the hands of the employee. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The efficiency of the workflow and the way we can customize it to our needs. #### Cons I would like to see a better org chart! #### Vendor response Hi Allyson, Thanks so much for your great review. I'm amused that you liked the "Julie from Trakstar" sessions...that's me! Cool. I love your suggestion on the org chart. I promise to add it to our feature discussion board. As a company, we review every single idea to find patterns and ways we can improve. Keep in touch and let us know how we can help as your needs evolve, and thanks again. Take care, Julie Rieken Replied August 2016 --- ### Great product - Overall rating: 4/5 - Reviewer: Amy R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered Trakstar has great functionality and even better customer support. We use it for our biannual review process and our employees rarely have any issues. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use and customizable #### Cons Some limitations but overall not too bad #### Vendor response Hi Amy, I have to agree...great functionality and even better customer support. We really try to hire the friendliest, smartest people we can find, and I am so proud of them. Thanks for your review! --Julie Rieken Replied August 2016 --- ### Great Performance Tool - Overall rating: 5/5 - Reviewer: Ali G. - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered Great Performance product, dedicated customer service team, has helped our organization tremendously! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customization of review forms, review types, competencies, approval routes, and dedicated customer support team who always responds within 24 hours of a general issue, and within an hour of two of high importance issues. #### Cons Wish it was an all in one solution for HR/payroll/performance so we had everything in one place #### Vendor response Hi Ali, Your review is fantastic, and we appreciate it. We're so glad to have ABC Financial with Trakstar. Please continue working with us as your needs evolve, we're happy to be there. Yes...all-in-one...I hear you. We're going to add new things in 2017 and will continually work to improve. Take care, Julie Rieken Replied August 2016 --- ### Our Organization Loves Trakstar! - Overall rating: 5/5 - Reviewer: Sara D. - Verified reviewer: Yes - Industry: Insurance - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like best about this software is that you don't have to set up separate processes for Goal Setting, Mid-Year, or Year-End. Your appraisal is one process that stays open all year long. You can continuously make notes and track progress. I also love the ability to customize the software however you like as well. #### Cons I haven't found anything that I don't like about Trakstar. #### Reasons for switching to Trakstar Perform In my opinion, Saba Halogen was not user friendly. It was an outdated software that couldn't keep up with the needs of our organization. --- ### Our Employees Love it - Overall rating: 4/5 - Reviewer: Christine M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used other for less than 2 years - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is very easy to use. Our employees engage throughout the year to drop notes and examples in the moment to draw on during annual reviews. #### Cons The only thing we were looking for that we can't do is group review elements by category. Each item stands independent with a comment option by line item. We were hoping for comments by area of focus. #### Reasons for choosing Trakstar Perform As reviewed the various products we really selected Trakstar based on 3 things: - flexibility in the setup - the trakstar representative who worked with us through the process - value for money --- ### RTC Review - Overall rating: 5/5 - Reviewer: Corrie C. - Product usage: Used unspecified for unspecified - Reviewed: February 2012 - Review source details: This review was submitted organically. No incentive was offered Overall I think this is a great product, and I have really enjoyed working with it and using it. We are in the process of looking into the Export/Sync feature and purchasing that to link into our HRIS system and cut down some of the manual entry into TrakStar. We have gotten lots of positive feedback from our management/supervisory team and overall as an agency, we have been very happy with the product. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros TrakStar has had huge success within our agency. We are a government agency and have special guidelines due to our union contract on how we process evaluations. But even with those rules and requirements TrakStar was extremely easy to implement and use for our staff. #### Cons Would love to see Plans and Evals scheduled at the same time. Our supervisors are required to submit goals in the plan and the evaluation as one document, not as two separate process. Currently using the draft plan feature to work around this, but would be nice to have it scheduled for them in their task list. Would also like to see rating scores that do not round. Our evaluations are done on a 3, 4, or 5 rating scale, with no decimal places. We have again worked around the decimal places by hand writing in the appropriate score on the printed copy of the eval, but this is a very inefficient process for us. --- ### Trakstar brings the stars to light! - Overall rating: 5/5 - Reviewer: dominique C. - Industry: Education Management - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered We were using the canned performance review process that our payroll company provided and were extremely unhappy with it's lack of flexibility. Trakstar gave us options that did not exist with our payroll vendor. We decided to go with Trakstar even though we were paying for the service with our payroll provider. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use as an administrator. The ability to be the "user" and see what they see. #### Cons Have not yet stumbled upon anything that we do not like. #### Vendor response Hi Dominique, I love the title of your review, makes me smile! You've said so many kind things, I just want to thank you for all of them. Please continue to keep in touch and send us your ideas for improvement. Really. I like to hear. Take care, Julie Rieken Replied August 2016 --- ### Trakstar has greatly improved our appraisal completion rate. - Overall rating: 4/5 - Reviewer: Brenda D. - Industry: Philanthropy - Product usage: Used unspecified for more than 2 years - Reviewed: March 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3.5/5 - Customer support: 4/5 - Functionality: 3.5/5 #### Pros As administrator, I can update competencies in multiple jobs simultaneously. Trakstar also has the capability to send customized emails to staff to remind them to take certain actions. The best advantage for me is I can run reports to see which appraisals are in progress, finished, etc. It makes it very easy to follow up with staff and ensure they complete appraisals on time. When we used paper appraisals we had about a 10% completion rate. Now, we are near 100%. #### Cons It isn't intuitive for all our staff. Some have embraced it and use it successfully throughout the year, but others only access it once or twice a year and have trouble navigating it. --- ### Great outcome, unintuitive platform - Overall rating: 4/5 - Reviewer: Nina C. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I really enjoy the tracking and review process, however I wish that TrakStar was easier to use on a daily basis from a logistical standpoint. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros The product that results from the manager's review is great information. Reviews are summarized in a uniform fashion across employees. Attributes reviewed appear to be very customizable. #### Cons The platform is extremely unintuitive. It's difficult to find your own reviews and reviews are not categorized by year or any other identifiable way. There also does not appear to be a way to request an ad hoc review within the software, so our team has to send an email to the administrator to being a review. Employees should be able to request a review within the software. --- ### From implementation to follow up customer support, the customer service experience has been fantastic - Overall rating: 5/5 - Reviewer: Julie M. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of making custom changes once you know how to navigate the platform. You can even create ad hoc appraisals as needed. #### Cons That there is no group setting for multi-raters where we can invite all members or certain teams to be multi-raters. Instead you have to add multi-raters from a drop down one by one which can be tedious. --- ### Good for the Price - Overall rating: 4/5 - Reviewer: Teri S. - Product usage: Used unspecified for unspecified - Reviewed: October 2013 - Review source details: This review was submitted organically. No incentive was offered This is a good basic system that does not have all the bells and whistles of something like Success Factors or Halogen. The pros are that it is much less expensive than those systems, fairly easy to learn, and covers the basics of an online performance management system pretty well. Unfortunately, we found the implementation process to lack enough support (there is the feeling that they just want you to put it in an not ask any questions), and the system to have some fairly non-user-friendly processes (some of them really don't make any sense at all, and we are getting a lot of questions from users who get "stuck" because of them). Overall, good for the price. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 3/5 #### Vendor response We've been privileged to work with this customer and wish we could have met all of their expectations without any hiccups. After this review, we immediately contacted this customer to discuss anything we could do to rectify the situation as one of our core tenants is to provide exceptional customer service. Their feedback helped us identify a few areas that we have since improved. While we can't guarantee every implementation will be perfect, we do the best we can to provide our customers the highest quality support we can offer, and we're improving all the time. Thanks Teri for this review, it's an opportunity for us to grow. David CEO Replied November 2013 ## More reviews [Next reviews](https://www.softwareadvice.com/hr/trakstar-profile/reviews/?page=2) --- Trakstar Perform Reviews, Pros and Cons - 2026 Software Advice