Trakstar Performance Management Software

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17

Recommendations

FrontRunners 2021

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About Trakstar Performance Management

Learn how leading mid size companies use Trakstar to quantify the soft side of HR. Uncover better prospects, train top performers, reduce employee turnover. Connect hiring, performance and learning to develop an engaged and productive workforce. Manage the employee lifecycle from hire to retire with Trakstar Hire, Learn and Perform. Book a demo now. ...
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Trakstar Performance Reviews

Trakstar Performance Management User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4

Showing 1 - 5 of 284 reviews

User Profile

Mark

Verified reviewer

Company size: 51-200 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

March 2019

Trakstar is a star!!

Since installation we have drastically improved the consistency and timeliness of staff reviews. Also love the goals and objectives.

Pros

Customer service/support is great. I haven’t had many issues, but when I did support was fast and even followed up a day later to make sure things were still fine. My issues were user related. The software is solid!

Cons

The reporting is a bit limited. Might be nice to have the ability to create some customized reports.

Katie

Company size: 51-200 employees

Industry: Banking

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

October 2019

Easy to use performance management system

Overall, I think it's a great system and so much better than the one we had before. As mentioned, it's easy to use and to navigate, and the customer service team is very quick to respond to any questions. As an administrator, I love being able to log in as others in order to see what they're seeing - it makes my life easier.

Pros

The best feature about this software is its ease of use. A few of our employees aren't very technologically-minded, and they have no problem navigating the system and completing their reviews. It's simple and straightforward and offers a lot of flexibility.

Cons

We're just starting to use the Goals portion of the software, and, as a company, we're a bit on the conservative side, and we'd rather not have the employees be able to create their own measurements. It's great to have that feature, but there should also be a way to turn it off if we don't want it.

Reasons for choosing Trakstar Performance Management

We had a focus group which helped us review and research the different products, and they liked Trakstar the best.

Reasons for switching to Trakstar Performance Management

ADP was not very easy to use and not flexible at all. It was a very confusing system and extremely rigid.

Grant

Company size: 11-50 employees

Industry: Retail

Time used: Less than 6 months

Review Source: Capterra

1

Ease-of-use

out of 5
2

Value for money

out of 5
2

Customer support

out of 5
2

Functionality

out of 5

March 2017

Bad - Horrible UI/UX that you will pay for over and over again

Lot of issues here that I want to point out with this software: 1) This software does not do corrective actions or Performance Improvement Plans, they try to tell you that it does in the sales presentations, but this software does not do it. They will tell you about a work around, but it is so complex and contrived that your managers will never use it, I promise. 2) We were trying to get the software to allow us to do a 6 month check-in, so essentially our managers would be able to meet with our employees halfway to their annual review and check in to see how they were coming along, not to be rated, but just a checkup to see how things were going. Sounds easy, right? Well, you'd be wrong on that too, and so was I. They launched into a super complex work around, which again was way more complex than any of my managers would ever need or be able to use. 3) Whenever I first looked at signing up to use this software, I liked the seemingly easy and simple to use interface that I had seen on demos and on videos on youtube. I thought, well, it's just about loading in positions and job data, then I should be off and running with this system. Well, their estimate for getting setup is typically at least 3 months, that should tell you something. I thought that they would just be doing a lot of hand holding, turns out that what they were really doing is making up for a poor UI and UX in their system. It is next to impossible to anticipate where to go, what to click, etc. They try to make up for it with their training, but it just seemed to frustrate me more that they wouldn't fix the clear weaknesses and complexness of their interface to suit the customer. They would rather spend an hour training you on how to do something super complex, and oh, by the way, if you mention to them that something is complex, unnecessary, or just plain not intuitive, instead of take the feedback, they actually get defensive and back up their reasoning for doing whatever they are doing in a totally illogical and contrived way. They need to take a page from Google and Apple and go back to the drawing board with their system and design something from the ground up that is EASY TO USE. 4) Scoring for employees is extremely complex and contrived, just ask them to show it to you in the sales process, you will see I could write more, but I ran out of room, check out JuvodHR if you are looking for a better solution, that's where I went.

Pros

Not really much to like, to be quite honest

Cons

5) There is this wonderful background jobs pop-up that pops up every time that you do ANYTHING in the application, I'm serious. You have to dismiss it manually every time, it is ridiculous, unnecessary, and very annoying. 6) There is no simple way to have them tie any type of notes or issues with an employee back to a part of their job description that it is supposed to match. Which, is really the basis of why you are keeping records for corrective actions, notices, etc, to protect yourself from an employee if you have to terminate for performance based reasons/issues. 7) If you have employees who don't sit at a desk or have their own computer, this system is not for you. It does not offer you a way to accommodate those employees. Again, they will talk about a solution or work around, but again, don't be fooled, they have no solution here either.

Response from Trakstar

It's disappointing to have a customer feel this way. In our exchanges with Grant, I wish we'd been able to find more common ground. Grant, thanks for sharing your thoughts. They are important to us. Sincerely, Julie Rieken

Replied March 2017

Anonymous

Company size: 501-1,000 employees

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

August 2018

Higher Educational - Trakstar Review

The Customer Service experience is the best. They are very responsive by both phone and email.

Pros

The ease of use is the best feature of the software.

Cons

The goals - we had to do a work around and are using "measurements," and although this works, it makes it a little touchy when it comes to referring new users to the Trakstar support pages.

Heather

Company size: 51-200 employees

Industry: Executive Office

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

August 2021

Performance Management with Ease

Overall, I've had a positive experience. They have detailed articles and tutorial videos that teach you how to use each features available on this platform.

Pros

Trakstar is easy to use and navigate. It provides an efficient and effective platform to engage employees in actively participating in their performance management process. It is user-friendly for employees and administrators.

Cons

The report feature does not have a report that displays progress over time.

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