Trakstar is a cloud-based Human Resource Management (HRM) solution that provides HR professionals employee evaluation functionalities like performance review, goal management, 360-degree feedback and succession planning.

With Trakstar, HR departments can use competencies and goals to align suitable candidates with a company’s core values, helping to build a productive organizational culture.

With the appraisal management feature, managers can rate competencies based on relevant questions and can score each appraisal accordingly. Before each appraisal, employees and managers each receive reminder emails notifying them of tasks that need to be completed. With the reporting feature, users can run reports to assess performance history, performance ranking, and other critical performance-based segments. Rater bias reports can provide information about how managers tend to rank their employees.

Trakstar offers services that are billed annually. Support is offered via phone during business hours on weekdays and through other online resources.

My appraisals
My appraisals

My appraisals

Approve appraisal

Approve appraisal

Tasks

Tasks

Add a goal

Add a goal

Login

Login

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8



259 Reviews of Trakstar

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 259 reviews

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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Functionality

November 2018

Great review software, but a little complicated

Pros

Trakstar software provides many ways to create goals, take notes and even send notes to co-workers.

Cons

Requires a lot of admin upkeep to be fully utilized.

Review Source: Capterra

Linda from Redwire, LLC

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Trakstar appraisal software

Overall experience has been great - the product is a great value; it's easy to use and to teach others to use. The service team is very responsive.

Pros

It's an easy and intuitive platform from setting up to implementing and training others to utilize.

Cons

Keeping up with the upgrades can be challenging. However, Trakstar does their job of notification and preparatory work.

Review Source: Capterra

Jonathan from QGenda

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Just recently implemented

Pros

We just recently implemented this software and it has made 1on1s much easier.

Cons

There is a lot going on but once you get use to it, it is a great software.

Review Source: Capterra
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Functionality

September 2018

Trakstar

It makes it easy to document our performance and for the managers to update information. It flows easily between multiple offices.

Pros

It is simple and easy to use. Just by following the boxes or typing in information it will easily flow to the next area.

Cons

The software itself is fine, it is probably just the questions we have programmed to use. Some of the questions I feel could easily be made into just a check box instead of needing an explanation.

Review Source: Capterra

Jeffrey from Hilltop

Number of employees:  51-200 employees

Ease-of-use

Functionality

September 2018

Nice way to have employees self evaluate and review performance

Pros

Nice way for employees to track performance and add accolades. Can set goals to follow as well

Cons

When setting performance of yourself and picking grades, it can almost seem harsh for giving you a performance, for those being modest or wanting to improve. Would be best to go over with manager to more realistic grading

Review Source: Capterra
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Trakstar got us on track!

For a small company like ours, performance appraisals were inconsistent and arduous because we didn't have a simple, robust process. Trakstar has transformed our appraisal process, making it possible for appraisals to be done consistently across all departments, on time (not 3 months late!), and with insight from multiple team members.

Pros

We love the multi-rater (360) feedback capability! Trakstar offers "coaching tips" which are pre-written feedback statements to help supervisors find the right way to convey their feedback. For supervisors who are new to doing appraisals, that removes some of the apprehension and gives them a big head start.

Cons

The set up takes some careful time and consideration, but that would be the case with any software we chose.

Review Source: Capterra
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Verified Reviewer

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Higher Educational - Trakstar Review

The Customer Service experience is the best. They are very responsive by both phone and email.

Pros

The ease of use is the best feature of the software.

Cons

The goals - we had to do a work around and are using "measurements," and although this works, it makes it a little touchy when it comes to referring new users to the Trakstar support pages.

Review Source: Capterra

Rebecca from Birkman

Number of employees:  11-50 employees

Ease-of-use

Functionality

August 2018

Simple, not overly-complicated interface, encourages participation

Easy and fun to use, encourages MUCH more participation than any previous appraisal software I have used (which is usually associated with dread).

Pros

This software encourages you to input updates on your progress every month. This is an EXTREMELY valuable reminder because then you aren't racking your brain at the end of the year trying to remember your accomplishments. You can keep track of them year-round, and when your appraisal is due, the hard part is pretty much done. This helped a lot even for my 90-day appraisal. It breaks everything out among several competencies and it is a very user-friendly, dynamic interface that is kinda fun to use.

Cons

To be honest I cannot think of any criticism for this software.

Review Source: Capterra

Amy from Stand for Children

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Modern, streamlined performance management

Pros

Coming from a very clunky, slow SaaS tool, Trakstar is modern, fast, and easy to use. It saves as you go and warns you when changes might not be saved. It's very simple to add in goals and navigate around appraisals.

Cons

There are very simple abilities I would have expected (reordering goals after you've entered them) that aren't included, but I expect these to come with incremental tool improvements.

Review Source: Capterra
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Verified Reviewer

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Good for small companies (less than 200 using simple appraisals)

Pros

Worked really well for a small organization hundred to 200 employees to accomplish the need to performance management processes

Cons

Like the ability to have multiple processes running at the same time like new hire reviews and semi annual performance reviews to be conducted concurrently

Review Source: Capterra

Rob from Manufacturing

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Our HR Department loves Trakstar

Great employee goal monitoring software and eliminates piles of paperwork and our HR department loves that.

Pros

Lets us easily track employees, set goals and watch those employees achieve those goals. It also allows us to push our employees to their full potential and increase the throughput of work in the company without having to track miles of paperwork for a few employees.

Cons

Would like to see even more functionality in Trakstar because not every company operates like a cookie cutter model. Sometimes you need more customization.

Review Source: Capterra

Brooke from Financial Services

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Simple user interface, does what it's supposed to

Pros

I like how it saves all my work. I've had a few times where my computer crashed, but I always come back to all my information. User interface is nice and it's pretty easy to learn.

Cons

I wish there was a bit more customization from a user standpoint. Set up was a bit time consuming too. Overall, I'm excited to have Trakstar at my company.

Review Source: Capterra

Ashely from Webcampuk

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Easy Process

Pros

It is clean and simple user interface. There are all the features needed to conduct effortless evaluations of staff members.

Cons

The customer support line rarely answers your calls, most of the time you hit voicemail. However, they are pretty quick at responding to email.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

March 2018

A great program that is easy to use for both management and staff!

Pros

I love this program for organization, manages feedback, goals, and reviews. You can create your own customized appraisal forms, set goals, and create flexible workflows.

Cons

When I was having some issues with set up it was quickly addressed with the help of their support staff who were patient and knowledgeable in fixing what was wrong.

Review Source: Capterra

Ann from Consortium Health Plans

Industry:  Healthcare / Medical

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

The system provides the capability we were looking for so that employees and managers get a well-rounded idea of their performance.

None

Pros

Multiple means to provide input on own appraisal and to others.
Customizable to meet needs.
Customer service is very responsive.

Cons

The system takes getting used to. It takes a while to understand what changes you make in the system impact what areas of the system, forms or employee's files.

Review Source
LinkedIn icon
Verified Reviewer

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Performance Management Tracking

Pros

Love the fact that it allows both management and staff see their performance. Excited to see how it will make life easier for when it is time to do evaluations.

Cons

Trakstar only gives you three options to choose from when updating the progress on your goals. I would like to see more options so the metrics are more accurate.

Review Source: Capterra

Ashley from Filters Fast LLC

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Hassle Free

Ease of use, great customer support.

Pros

This software is easy to use. I can use it quickly and efficiently without contacting customer support.

Review Source: Capterra

Bob from Palladium Hospice & Palliative Care

Ease-of-use

Value for money

Customer support

Functionality

January 2018

Extremely valuable, flexible tool for measuring and evaluating employee goals.

Measuring performance evenly and concretely for all our employees.

Pros

Customer service! Their CS representatives always resolve any issues that we experience and take the time to provide instruction on how to utilize Trakstar better. Trakstar offers flexibility. When employee changes occur, you can easily make the changes and begin the appraisal process of new hire at any point during the year.

Cons

It is practical but getting the set up started was the most difficult part. However, Trakstar was there to assist in the setup all the way.

Review Source: Capterra

Tony from Concentric

Industry:  Manufacturing

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2018

Performance management made simple!!

Trakstar's Performance Appraisal software that will help your organization manage feedback, goals, and reviews. You can also build customized appraisal forms, set SMART goals, and create flexible workflows to meet the needs of your organization. If you are looking for a new way to set goals and review performances, this is a great product to use.

Pros

We switched to Trakstar a while back for performance reviews and this product is extremely easy to use. It is visually appealing, has intuitive interface, and actually makes 1:1 meetings and performance reviews something to look forward to. We were unsatisfied with our old product and were looking for a program to make our reviews easier to perform, and Trakstar has made that process enjoyable.

Cons

When we first moved to Trakstar I felt that it was a bit clunky and hard to move around in Trakstar. Their new design, their customer service, and my continued usage have helped tremendously. Great product and Service!!

Review Source

Jennifer from Angel of the Winds Casino Resort

Ease-of-use

Value for money

Customer support

Functionality

December 2017

Very user friendly

Pros

Ease of having an electronic system. Very user friendly for Management. We are able to track outstanding appraisals and make sure they are being presented in a timely manner.

Cons

The process of building out the appraisals took awhile. Trakstar provided great material to help. Once appraisals were build, the process from there went very smooth.

Review Source: Capterra

Displaying 1 - 20 of 259 reviews