Trakstar Software


 

Trakstar is a cloud-based Human Resource Management (HRM) solution that provides HR professionals employee evaluation functionalities like performance review, goal management, 360-degree feedback and succession planning.

With Trakstar, HR departments can use competencies and goals to align suitable candidates with a company’s core values, helping to build a productive organizational culture.

With the appraisal management feature, managers can rate competencies based on relevant questions and can score each appraisal accordingly. Before each appraisal, employees and managers each receive reminder emails notifying them of tasks that need to be completed. With the reporting feature, users can run reports to assess performance history, performance ranking, and other critical performance-based segments. Rater bias reports can provide information about how managers tend to rank their employees.

Trakstar offers services that are billed annually. Support is offered via phone during business hours on weekdays and through other online resources.

 

Trakstar - My appraisals
 
  • Trakstar - My appraisals
    My appraisals
  • Trakstar - Approve appraisal
    Approve appraisal
  • Trakstar - Tasks
    Tasks
  • Trakstar - Add a goal
    Add a goal
  • Trakstar - Login
    Login
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

242 Reviews of Trakstar

 

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Software Advice Reviews (10)
More Reviews (232)

Showing 1-10 of 10

Tony from Concentric
Specialty: Manufacturing
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

January 2018

January 2018

Performance management made simple!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Trakstar's Performance Appraisal software that will help your organization manage feedback, goals, and reviews. You can also build customized appraisal forms, set SMART goals, and create flexible workflows to meet the needs of your organization. If you are looking for a new way to set goals and review performances, this is a great product to use.

Pros

We switched to Trakstar a while back for performance reviews and this product is extremely easy to use. It is visually appealing, has intuitive interface, and actually makes 1:1 meetings and performance reviews something to look forward to. We were unsatisfied with our old product and were looking for a program to make our reviews easier to perform, and Trakstar has made that process enjoyable.

Cons

When we first moved to Trakstar I felt that it was a bit clunky and hard to move around in Trakstar. Their new design, their customer service, and my continued usage have helped tremendously. Great product and Service!!

Review Source
 
 

Joey from IPT LLC
Specialty: Other Services
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Take your performance conversations to the next level!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

While this is an investment, it is one of the most comprehensive performance SaaS out there for it's price point.

Pros

Easy to use, near plug and play set-up, organization of data and helpful analytics! This software has kept us at the forefront of industry performance review standards.

Cons

Engagement is not intuitive, and still requires a champion pushing it forward in the organization, but I think that is standard with any platform.

Review Source
 
 

Jonelle from IMS
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

I'm happy with TrakStar.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For the money, TrakStar meets my needs.

Pros

I have confidence in TrakStar and am happy with the customer support I have received. My managers have no problem accessing information and are happy with the review process.

Cons

I would like to have the abiity to write reports. I wish the org chart was more user friendly - for me it isn't really usable.

Review Source
 
 

Dylan from Eastern Caribbean Supreme Court
Specialty: Legal
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Trakstar Set Up

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The staff are extremely friendly and always willing to assist. They also are willing to work with you to solve any issues you may face during the set up and rollout phase.

Cons

The competency dictionary does not suit the needs of all organisations, and in some cases requires remodeling.

Review Source
 
 

Jaimi Faux from RiskSense, Inc.
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Trakstar helps keep us

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Trakstar has been amazing. We previously had no performance management process in place. This tool is helping us align our department goals to the leadership goals, and on up the chain. The support team answers my questions professionally, and in a timely manner.

Pros

It is very easy to navigate.

Cons

As the product develops, it could have more features. And make it so you don't have to scroll all the way to the bottom of the employee list to scroll the horizontal bar.

Advice to Others

If you are an org that is new to performance management, Trakstar is very much worth it.

 
 

Randy from Nexus Engineering Group
Specialty: Engineering
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Trakstar Performance Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We bought this product last year to "automate" and streamline our Annual Performance Review/Assessment process. We found the software to be very user-friendly and intuitive. Additionally, Trakstar builds 5 personal sessions with an adviser who guided and advised our design and implementation of this software in bi-weekly sessions. This was a great way to help us move forward (and to force us to keep on task).

We found the process to work very well and was extremely flexible in allowing to implement company-specific policies and procedures.

We look forward to starting the 2016 review process shortly with very little effort.

Pros

- Flexible
- Intuitive
- great customer service (they continue to respond promptly to questions)

Cons

Not much -actually

Advice to Others

Take advantage of:
the customized competencies
the initial training offered (use the people and commit to following their implementation plan)

 
 

Joey from IPT LLC
Specialty: Other Services

September 2016

September 2016

New user falling in love

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

This product is practically plug and play. For a company with very little established feedback, looking to start right from the beginning, this software allows you to take advantage of the industry shift from annual to more frequent feedback styles with very little learning cycle requirements. It has a lot of coaching and guidance built into the software as well as 360 and crowd-sourced style feedback loops. Engaging without being overly flashy or gimmicky. We are super excited to use it!

Likes Least

So far, nothing has been bad. Everything has been exactly as advertised and then some.

Recommendations

Ensure that you choose a product on all facets of ROI. Not just cost, but true value to yourself, your employees, and your organization. Reviews make a huge difference, as does tenure. You don't have to go with the most expensive product, but don't short change yourself either. Unless you have vast amounts of experience, don't sacrifice coaching assistance for cost.

 
 

Jennifer from TrueMotion
Specialty: Software / Technology

August 2016

August 2016

Not bad but not customizable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

it got the job done when we needed to do performance management.

Likes Least

They were not very accommodating to any custom alterations which was very frustrating. We were sold on the fact that this would be a customizable solution but this was not the case.

Recommendations

Look at other solutions or reach out toe trackstar and get them to do more customizations.

 
 

Leslie from FNG
Specialty: Healthcare / Medical

October 2015

October 2015

Performance Management Tracking

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Easy to use, customization to fit my needs, libraries available

Likes Least

So far I like what I see amd feel it will meet my need.

Recommendations

Have an idea of what you would like and be able to explain it so they can look at ways they can meet your need.

 
 

Brenda from Sunny Hills Services
Specialty: Non-Profit

March 2015

March 2015

Trakstar has greatly improved our appraisal completion rate.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

As administrator, I can update competencies in multiple jobs simultaneously. Trakstar also has the capability to send customized emails to staff to remind them to take certain actions. The best advantage for me is I can run reports to see which appraisals are in progress, finished, etc. It makes it very easy to follow up with staff and ensure they complete appraisals on time. When we used paper appraisals we had about a 10% completion rate. Now, we are near 100%.

Likes Least

It isn't intuitive for all our staff. Some have embraced it and use it successfully throughout the year, but others only access it once or twice a year and have trouble navigating it.

Recommendations

View all their tutorials and help screens. Trakstar has a ton of them for users, managers and administrators, and I find them to be very helpful.

 
 
 
Showing 1-20 of 232

Bob from Palladium Hospice & Palliative Care

January 2018

January 2018

Extremely valuable, flexible tool for measuring and evaluating employee goals.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Measuring performance evenly and concretely for all our employees.

Pros

Customer service! Their CS representatives always resolve any issues that we experience and take the time to provide instruction on how to utilize Trakstar better. Trakstar offers flexibility. When employee changes occur, you can easily make the changes and begin the appraisal process of new hire at any point during the year.

Cons

It is practical but getting the set up started was the most difficult part. However, Trakstar was there to assist in the setup all the way.

Review Source: Capterra
 

Jennifer from Angel of the Winds Casino Resort

December 2017

December 2017

Very user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of having an electronic system. Very user friendly for Management. We are able to track outstanding appraisals and make sure they are being presented in a timely manner.

Cons

The process of building out the appraisals took awhile. Trakstar provided great material to help. Once appraisals were build, the process from there went very smooth.

Review Source: Capterra
 

Ayushi from ASU

December 2017

December 2017

Highly customizable.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is very flexible and lets you create custom performance parameters. Therefore, it is a great fit for a wide variety of industries.

Cons

Reporting needs some improvement. This is one area which it lacks in. Other than reporting I feel it is a great software.

Review Source: Capterra
 

Jenny from EfficiencyOne
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Fabulous

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Secure & easy to use performance management system - no more spreadsheets for us!

Pros

The customization ability to build the system to your company. The flexibility within the system, and the design is very user friendly.

Cons

Can't choose if the managers do or don't have the ability to pull all the reports on appraisal results

Review Source: Capterra
 

Bill from Westcoast Family Centres

December 2017

December 2017

Easy to make changes to formats

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Generally easy to use and the support is wonderful. I like using this software and the update email notifications are helpful.

Cons

Some things need support help to change and a few better reports needed. Additional customizable reports would be helpful

Review Source: Capterra
 

Diane from Garfield County

December 2017

December 2017

Easy to use, great customer service support, and exceptional value for the price.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy way to manage the performance management function. Has useful reports to help analyze performance. Automated emails help save time.

Pros

It's pretty simple to use. Yup, pretty simple to use, for both employees and administrators. Pretty easy.

Review Source: Capterra
 

Laura from City of Fort Lupton

December 2017

December 2017

We love TrakStar. It's a great system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Automation!

Pros

It's super easy to use, you don't need a lot of training. There is a lot of flexibility. Visually it is easy to use.

Cons

There needs to be an app. We have many employees that don't use computers. I wish I could switch out the templates on a bulk edit basis for positions by category.

Review Source: Capterra
 


December 2017

December 2017

Very new to the program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is fairly easy to use from an administrators view point. I like the support tools but sometimes would like a more person to person contact.

Cons

I am not sure yet...I am still fairly new to the program. I like the support tools but sometimes would like a more person to person contact.

Review Source: Capterra
 

Susan from NJPA

December 2017

December 2017

Trakstar was easy to implement and very customizable.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to customize. We have a portion of all performance evaluations the same for all positions and then we customize the other portion to fit the position and the department in which it is.

Cons

I don't have anything I can think of to share. The implementation schedule was set but also allowed some work at your own pace items.

Review Source: Capterra
 


December 2017

December 2017

Great customer service, clean software. Somewhat confusing to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The customer service is great. The look and feel of the software is on point too. The company who makes the software is one we are glad to support.

Cons

Sometimes I find it difficult to navigate as an Admin. Luckily they have good customer service support when I do have questions.

Review Source: Capterra
 

Trisha from Fort Worth Employees' Retirement Fund
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Good Performance Reveiw tool with flexibility

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The best thing about this software is the goal setting option and the way you can tie it into the strategic plan.

Cons

The measures on the goals are not intuitive and I wish our orginal training had covered more about the details that could be tracked under a goal and how to set up the strategic plan. Now that we have it figured out, it is great.

Review Source: Capterra
 

Stephanie from MMV

December 2017

December 2017

Great performance management tool all around

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The program is very easy to use and intuitive, it offers seamless tracking and I appreciate the constant communication and training opportunities to improve in its use.

Review Source: Capterra
 


November 2017

November 2017

Good software for people who need to be organized, bad for those who already are on track

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Tracking goals, deadlines, measurements, etc. I like seeing what I put in months ago and marking off what I have completed

Review Source: Capterra
 

Carly from Magnus Health

November 2017

November 2017

Great, but sometimes hard to understand

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is easy to track and log your goals for the quarter, and everything is saved if you want to go back to previous items. This software is great and keeps us all organized.

Review Source: Capterra
 

Mike from University College - Azusa Pacific University
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Trakstar makes annual appraisals as easy as 1 - 2 - 3

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software has enabled us to track employee progress and performance year over year. It has been very valuable to our company as it allows us to archive a history of employee appraisals and doesn't require a paper process. This is a must-have for any business serious about the employee appraisal process.

Pros

I like the ability to set goals, apply company-wide performance metrics and the ability to gather a history of appraisals over time so you can measure and track employee performance.

Cons

The workflow could be a little clearer. Sometimes its confusing how to manage each appraisal. There is a unique archiving system that seems like it should be simpler than it is.

Review Source: Capterra
 

Gibeth from My First Academy

November 2017

November 2017

Help employers and employees keep track of their performance

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Love the fact that it allows both management and staff see their performance. Excited to see how it will make life easier for when it is time to do evaluations.

Cons

We just began to use this two weeks ago...so far so good.

Review Source: Capterra
 


November 2017

November 2017

Trakstar gets the job done.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Ease of use, great for remote employees, provides metrics for you based on what you input to the system, can take notes on the progress of your goals at any time.

Cons

Trakstar only gives you three options to choose from when updating the progress on your goals. I would like to see more options so the metrics are more accurate.

Review Source: Capterra
 

Julie from TechMD
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

From implementation to follow up customer support, the customer service experience has been fantastic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of making custom changes once you know how to navigate the platform. You can even create ad hoc appraisals as needed.

Cons

That there is no group setting for multi-raters where we can invite all members or certain teams to be multi-raters. Instead you have to add multi-raters from a drop down one by one which can be tedious.

Review Source: Capterra
 

Kim from Woodland Centers
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

Very adaptable to Companies needed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We are able to make changes in program of how we want appraisals completed and with what parameters. We dont have to rely on others to do this for us

Cons

Learning curve can be a bit much, but customer service is awesome for training and being there via phone

Review Source: Capterra
 

Aimee from Branches, Inc
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

A bare-bones performance mgmt tool for organizations ready to upgrade but can't afford the big guns.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

See my review - it focused on competencies, so as an organization looking to be more progressive, we were ready to use it.

Pros

Focus on competencies - which many other cheap - to - affordable products don't offer.

Cons

You can't customize the appraisal process. It's either the formal appraisal (with ratings) or a 'goal setting' function. So, it won't work for orgs like mine who tend to do a mid-year 'check-in' as opposed to the full appraisal process. Customer service is slow, email only really, and not always helpful in giving you a complete solution. They also do not do 360s which is something we've begun to do at my org. Also, if you are not focusing on competencies, as an org--which I'm certain MANY are not, I'm not at all sure how you would use this tool.

Review Source: Capterra

  Response: Trakstar, Trakstar, Inc.

Date: September 2017

September 2017

 

Hi Aimee,

Thank you so much for leaving this review! Our customer's feedback is so important. I do want to mention that, as an administrator, 360 reviews can be enabled in your Trakstar site and we'd be happy to walk you through what that set up looks like. In addition, we might be able to offer some insight and take your feedback on how to have a more flexible review process by utilizing Trakstar's open ended questions and flexible rating scales features.

Thank you again for taking the time to leave this review and we hope we can help make your review process match what you're looking for!