Trakstar Software


 

Trakstar is a web-based system for Human Resources professionals that offers performance review, goal management, and other performance applications.

With Trakstar, HR departments can use competencies and goals to align the right candidates with a company’s core values, helping to build a productive organizational culture.

With the appraisal management feature, managers can rate competencies based on relevant questions, and can score each appraisal accordingly. Before each appraisal, employees and managers each receive reminder emails notifying them of tasks that must be completed.

Once an appraisal is finished, it can be routed to specific team members for approval. Each competency category can be ranked from “Not Effective” to “Exceptional,” and with the multi-rater option, multiple managers can leave comments on an employee’s performance.

With the reporting feature, users can run reports to assess performance history, performance ranking, and other critical performance-based segments. Rater bias reports can provide valuable insight into how positively or how negatively managers tend to rank their employees.

 

Trakstar - My appraisals
 
  • Trakstar - My appraisals
    My appraisals
  • Trakstar - Approve appraisal
    Approve appraisal
  • Trakstar - Tasks
    Tasks
  • Trakstar - Add a goal
    Add a goal
  • Trakstar - Login
    Login
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

226 Reviews of Trakstar

 

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Software Advice Reviews (9)
More Reviews (217)

Showing 1-9 of 9

Joey from IPT LLC
Specialty: Other Services
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Take your performance conversations to the next level!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

While this is an investment, it is one of the most comprehensive performance SaaS out there for it's price point.

Pros

Easy to use, near plug and play set-up, organization of data and helpful analytics! This software has kept us at the forefront of industry performance review standards.

Cons

Engagement is not intuitive, and still requires a champion pushing it forward in the organization, but I think that is standard with any platform.

Review Source
 
 

Jonelle from IMS
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

I'm happy with TrakStar.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For the money, TrakStar meets my needs.

Pros

I have confidence in TrakStar and am happy with the customer support I have received. My managers have no problem accessing information and are happy with the review process.

Cons

I would like to have the abiity to write reports. I wish the org chart was more user friendly - for me it isn't really usable.

Review Source
 
 

Dylan from Eastern Caribbean Supreme Court
Specialty: Legal
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Trakstar Set Up

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The staff are extremely friendly and always willing to assist. They also are willing to work with you to solve any issues you may face during the set up and rollout phase.

Cons

The competency dictionary does not suit the needs of all organisations, and in some cases requires remodeling.

Review Source
 
 

Jaimi Faux from RiskSense, Inc.
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Trakstar helps keep us

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Trakstar has been amazing. We previously had no performance management process in place. This tool is helping us align our department goals to the leadership goals, and on up the chain. The support team answers my questions professionally, and in a timely manner.

Pros

It is very easy to navigate.

Cons

As the product develops, it could have more features. And make it so you don't have to scroll all the way to the bottom of the employee list to scroll the horizontal bar.

Advice to Others

If you are an org that is new to performance management, Trakstar is very much worth it.

 
 

Randy from Nexus Engineering Group
Specialty: Engineering
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Trakstar Performance Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We bought this product last year to "automate" and streamline our Annual Performance Review/Assessment process. We found the software to be very user-friendly and intuitive. Additionally, Trakstar builds 5 personal sessions with an adviser who guided and advised our design and implementation of this software in bi-weekly sessions. This was a great way to help us move forward (and to force us to keep on task).

We found the process to work very well and was extremely flexible in allowing to implement company-specific policies and procedures.

We look forward to starting the 2016 review process shortly with very little effort.

Pros

- Flexible
- Intuitive
- great customer service (they continue to respond promptly to questions)

Cons

Not much -actually

Advice to Others

Take advantage of:
the customized competencies
the initial training offered (use the people and commit to following their implementation plan)

 
 

Joey from IPT LLC
Specialty: Other Services

September 2016

September 2016

New user falling in love

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

This product is practically plug and play. For a company with very little established feedback, looking to start right from the beginning, this software allows you to take advantage of the industry shift from annual to more frequent feedback styles with very little learning cycle requirements. It has a lot of coaching and guidance built into the software as well as 360 and crowd-sourced style feedback loops. Engaging without being overly flashy or gimmicky. We are super excited to use it!

Likes Least

So far, nothing has been bad. Everything has been exactly as advertised and then some.

Recommendations

Ensure that you choose a product on all facets of ROI. Not just cost, but true value to yourself, your employees, and your organization. Reviews make a huge difference, as does tenure. You don't have to go with the most expensive product, but don't short change yourself either. Unless you have vast amounts of experience, don't sacrifice coaching assistance for cost.

 
 

Jennifer from TrueMotion
Specialty: Software / Technology

August 2016

August 2016

Not bad but not customizable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

it got the job done when we needed to do performance management.

Likes Least

They were not very accommodating to any custom alterations which was very frustrating. We were sold on the fact that this would be a customizable solution but this was not the case.

Recommendations

Look at other solutions or reach out toe trackstar and get them to do more customizations.

 
 

Leslie from FNG
Specialty: Healthcare / Medical

October 2015

October 2015

Performance Management Tracking

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Easy to use, customization to fit my needs, libraries available

Likes Least

So far I like what I see amd feel it will meet my need.

Recommendations

Have an idea of what you would like and be able to explain it so they can look at ways they can meet your need.

 
 

Brenda from Sunny Hills Services
Specialty: Non-Profit

March 2015

March 2015

Trakstar has greatly improved our appraisal completion rate.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

As administrator, I can update competencies in multiple jobs simultaneously. Trakstar also has the capability to send customized emails to staff to remind them to take certain actions. The best advantage for me is I can run reports to see which appraisals are in progress, finished, etc. It makes it very easy to follow up with staff and ensure they complete appraisals on time. When we used paper appraisals we had about a 10% completion rate. Now, we are near 100%.

Likes Least

It isn't intuitive for all our staff. Some have embraced it and use it successfully throughout the year, but others only access it once or twice a year and have trouble navigating it.

Recommendations

View all their tutorials and help screens. Trakstar has a ton of them for users, managers and administrators, and I find them to be very helpful.

 
 
 
Showing 1-20 of 217


November 2017

November 2017

Good software for people who need to be organized, bad for those who already are on track

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Value
Support
Pros

Tracking goals, deadlines, measurements, etc. I like seeing what I put in months ago and marking off what I have completed

Review Source: Capterra
 

Carly from Magnus Health

November 2017

November 2017

Great, but sometimes hard to understand

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is easy to track and log your goals for the quarter, and everything is saved if you want to go back to previous items. This software is great and keeps us all organized.

Review Source: Capterra
 

Mike from University College - Azusa Pacific University
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Trakstar makes annual appraisals as easy as 1 - 2 - 3

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software has enabled us to track employee progress and performance year over year. It has been very valuable to our company as it allows us to archive a history of employee appraisals and doesn't require a paper process. This is a must-have for any business serious about the employee appraisal process.

Pros

I like the ability to set goals, apply company-wide performance metrics and the ability to gather a history of appraisals over time so you can measure and track employee performance.

Cons

The workflow could be a little clearer. Sometimes its confusing how to manage each appraisal. There is a unique archiving system that seems like it should be simpler than it is.

Review Source: Capterra
 

Gibeth from My First Academy

November 2017

November 2017

Help employers and employees keep track of their performance

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Love the fact that it allows both management and staff see their performance. Excited to see how it will make life easier for when it is time to do evaluations.

Cons

We just began to use this two weeks ago...so far so good.

Review Source: Capterra
 


November 2017

November 2017

Trakstar gets the job done.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Ease of use, great for remote employees, provides metrics for you based on what you input to the system, can take notes on the progress of your goals at any time.

Cons

Trakstar only gives you three options to choose from when updating the progress on your goals. I would like to see more options so the metrics are more accurate.

Review Source: Capterra
 

Julie from TechMD
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

From implementation to follow up customer support, the customer service experience has been fantastic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of making custom changes once you know how to navigate the platform. You can even create ad hoc appraisals as needed.

Cons

That there is no group setting for multi-raters where we can invite all members or certain teams to be multi-raters. Instead you have to add multi-raters from a drop down one by one which can be tedious.

Review Source: Capterra
 

Kim from Woodland Centers
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

Very adaptable to Companies needed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We are able to make changes in program of how we want appraisals completed and with what parameters. We dont have to rely on others to do this for us

Cons

Learning curve can be a bit much, but customer service is awesome for training and being there via phone

Review Source: Capterra
 

Aimee from Branches, Inc
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

A bare-bones performance mgmt tool for organizations ready to upgrade but can't afford the big guns.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

See my review - it focused on competencies, so as an organization looking to be more progressive, we were ready to use it.

Pros

Focus on competencies - which many other cheap - to - affordable products don't offer.

Cons

You can't customize the appraisal process. It's either the formal appraisal (with ratings) or a 'goal setting' function. So, it won't work for orgs like mine who tend to do a mid-year 'check-in' as opposed to the full appraisal process. Customer service is slow, email only really, and not always helpful in giving you a complete solution. They also do not do 360s which is something we've begun to do at my org. Also, if you are not focusing on competencies, as an org--which I'm certain MANY are not, I'm not at all sure how you would use this tool.

Review Source: Capterra

  Response: Trakstar, Trakstar, Inc.

Date: September 2017

September 2017

 

Hi Aimee,

Thank you so much for leaving this review! Our customer's feedback is so important. I do want to mention that, as an administrator, 360 reviews can be enabled in your Trakstar site and we'd be happy to walk you through what that set up looks like. In addition, we might be able to offer some insight and take your feedback on how to have a more flexible review process by utilizing Trakstar's open ended questions and flexible rating scales features.

Thank you again for taking the time to leave this review and we hope we can help make your review process match what you're looking for!

 

Jen from Univ. of Iowa

August 2017

August 2017

I love this for its ongoing, easy-to-use feedback system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love how the process is interactive and continuous, allowing and encouraging ongoing training and assessments so they are built into the process.

Cons

I love this, but it is a bit pricey for a small company. I would love to have a program with just a few tools for less costs.

Review Source: Capterra
 

Jill from The William Davidson Institute at the University of Michigan
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

THRILLED ABOUT TRAKSTAR!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our rep just provided us the second part of our training via webinar; we asked for "Goals & Notes" to be given last June and finally the "Scoring" given today as we wrap up the performance period.

I am VERY pleased with our rep's professionalism, and knowledge about the Trakstar program. The way he guided us through the webinar was wonderful. Many employees and managers have expressed trepidation about the upcoming sequence of events, but our rep broke it down very easily and methodically. Our rep has a very good quality about his delivery of information, his voice, and ease of going through the screens as he proceeds, making the learner feel more confident. I already received the videos he created -- within minutes after completion of the training -- so I'm able to share with the employees and managers who could not attend today's webinar. Thank you!

I wish Trakstar would create a "Quick Start Guide for Administrators" as they have for both managers and employees, and then load it on the Support Articles page, but for the meantime I am very pleased to have access to the Support pages, tutorials, videos, etc. and can email Support whenever I have need. I'm grateful about that, too.

If you allow me one more "wish list" item would be the ability to change an employee's job title easily throughout the year -- as long as it does not represent a promotion that would affect change of goals, etc. When we've had a change of management, the new manager will come in and request change of titles (not duties, etc.) of his/her direct reports. This need is likely common among certain industries and such a change would be a huge improvement. Thank you for asking for our feedback.

Thank you to our rep, for making Trakstar look easy to use to our employees!

Cons

There ought to be a Quick Guide for Administrators; too often I've searched the support pages and did not find precisely what I've wanted, so had to email and did not have direct phone access because we don't pay for that added service. We're three hours apart from each other so there've been a few times that I was not able to get answers as immediately as I would have liked (in an ideal world). LOL.

Advice to Others

A lot of companies are leaving the "annual performance" review, so I'd like to see Trakstar embrace that and afford more "employee engagement" on an ongoing basis throughout the year -- allow for feedback from manager to employee through Trakstar during the year, please.

Review Source: Capterra

  Response: Trakstar, Trakstar, Inc.

Date: May 2017

May 2017

 

Hi Jill,

Thank you so much for the kind words. We really appreciate it. Also, we are taking your suggestion and will be building a "Quickstart Guide" for admins. Great idea!

Thanks again,
Julie

 

Renee from Coravin

March 2017

March 2017

Impressive!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

So far so good! We just implemented Trakstar at our company and I have been happy with our experience thus far. The tool is very intuitive to use, highly customizable, and was exactly what we were hoping for. Implementation was made easy due to how great customer service was - helping from the initial upload through holding the trainings.

Review Source: Capterra

  Response: Trakstar, Trakstar, Inc.

Date: March 2017

March 2017

 

Hi Renee,

Thank you so much for your review. We genuinely appreciate it and are glad your experience has been great. Keep in touch and let us know how can continue to serve you!

Thank you,
Julie Rieken

 

Grant from Recreation Unlimited
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Bad - Horrible UI/UX that you will pay for over and over again

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Lot of issues here that I want to point out with this software:

1) This software does not do corrective actions or Performance Improvement Plans, they try to tell you that it does in the sales presentations, but this software does not do it. They will tell you about a work around, but it is so complex and contrived that your managers will never use it, I promise.
2) We were trying to get the software to allow us to do a 6 month check-in, so essentially our managers would be able to meet with our employees halfway to their annual review and check in to see how they were coming along, not to be rated, but just a checkup to see how things were going. Sounds easy, right? Well, you'd be wrong on that too, and so was I. They launched into a super complex work around, which again was way more complex than any of my managers would ever need or be able to use.
3) Whenever I first looked at signing up to use this software, I liked the seemingly easy and simple to use interface that I had seen on demos and on videos on youtube. I thought, well, it's just about loading in positions and job data, then I should be off and running with this system. Well, their estimate for getting setup is typically at least 3 months, that should tell you something. I thought that they would just be doing a lot of hand holding, turns out that what they were really doing is making up for a poor UI and UX in their system. It is next to impossible to anticipate where to go, what to click, etc. They try to make up for it with their training, but it just seemed to frustrate me more that they wouldn't fix the clear weaknesses and complexness of their interface to suit the customer. They would rather spend an hour training you on how to do something super complex, and oh, by the way, if you mention to them that something is complex, unnecessary, or just plain not intuitive, instead of take the feedback, they actually get defensive and back up their reasoning for doing whatever they are doing in a totally illogical and contrived way. They need to take a page from Google and Apple and go back to the drawing board with their system and design something from the ground up that is EASY TO USE.
4) Scoring for employees is extremely complex and contrived, just ask them to show it to you in the sales process, you will see

I could write more, but I ran out of room, check out JuvodHR if you are looking for a better solution, that's where I went.

Pros

Not really much to like, to be quite honest

Cons

5) There is this wonderful background jobs pop-up that pops up every time that you do ANYTHING in the application, I'm serious. You have to dismiss it manually every time, it is ridiculous, unnecessary, and very annoying.
6) There is no simple way to have them tie any type of notes or issues with an employee back to a part of their job description that it is supposed to match. Which, is really the basis of why you are keeping records for corrective actions, notices, etc, to protect yourself from an employee if you have to terminate for performance based reasons/issues.
7) If you have employees who don't sit at a desk or have their own computer, this system is not for you. It does not offer you a way to accommodate those employees. Again, they will talk about a solution or work around, but again, don't be fooled, they have no solution here either.

Advice to Others

Look elsewhere, this is a glorified system to upload docs and forms to, you can find similar functionality with Google's G Suite. They will offer little to no help in the way of Best Practices in HR

Review Source: Capterra

  Response: Trakstar, Trakstar, Inc.

Date: March 2017

March 2017

 

It's disappointing to have a customer feel this way. In our exchanges with Grant, I wish we'd been able to find more common ground. Grant, thanks for sharing your thoughts. They are important to us.

Sincerely,
Julie Rieken

 

Suzzanne from Cydcor
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Newer Trakstar User - we love it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We recently implemented Trakstar and this is the first time that we're using it for our annual review cycle. Every team member went through PA training, which included learning about Trakstar. The feedback so far has been great - it's easy to use, intuitive, and will make the process so much easier than what we've done in the past (a form we created in Excel!).

As an administrator I've reached out lots of times to Trakstar's support group with questions about reports, functionality, etc. They are super responsive, great to work with, and have helped me find some work-arounds for things that we needed for our company.

This tool is a GREAT VALUE. The implementation was very easy, went quickly, and we were able to deliver an online tool that we had not originally planned to do this year.

We're looking forward to learning more and make the most out of Trakstar.

Pros

Ease of implementation, ease of use. The price is great. Our team members have picked up on it quickly.

Cons

We have some specific reporting needs that Trakstar doesn't have. It's okay, we've found workarounds.

Review Source: Capterra

  Response: Trakstar, Trakstar, Inc.

Date: November 2016

November 2016

 

Suzanne,

Thank you so much for your review. We are thrilled to work with you and Cydcor. I'm glad your people have responded well to training and that our support team has been helpful to you.

We plan to work on our reports this year so I'd love to know about your needs.

Please stay in touch and thanks again for your review!

Kind regards,
Julie Rieken

 

Jeremy from Passport

October 2016

October 2016

We hoped for better!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We originally selected Trakstar because it was affordable and the demo given to us was good overall. Though this product does the basics, it is still extremely outdated and lacks a lot of intuition. The reports are all saved as PDF's or you can export excel documents. The excel docs are a major mess for the most part and will leave you with hours more work editing them. Once you get everyone's assessment, you have to load the PDF into the employee's folder so that they can see their grade. Though the rating dashboard is decent, viewing your individualized grading metrics afterwards is nowhere near as user-friendly.

The product lacks many simple features that we're just forgotten during its build. You cannot update your grading scale without going into EVERY SINGLE COMPETENCY manually and changing your grading scale (ie. going from a 5-point grading scale to a 4-point grading scale, etc.). Basically, there is no way to mass-edit a lot of things in the system. I hope you have someone on your team that has days worth of time to manage this system.

The 360-review capabilities are even more difficult. As an admin of your organization system, you can't send out 360 reviews unless you log in as that specific manager's manager. Yes, you will have to continuously click links to log in as another user in order to edit (or even view) that person's appraisal.

We've also had a lot of issues with grading schemes not working properly and various bugs popping up frequently, impacting our entire review cycle. The support team is VERY small and leads to long response times which gets crazy in the middle of your review cycle.

The new UI is pretty, but the UX still lacks a lot of intuition. Unfortunately, Trakstar is a lot of form over function at this point. They need to hire a good UI/UX guy and a senior engineer to fix some things and then I would maybe suggest using it.

Pros

Affordable, decent design (UI, not UX)

Cons

Difficult UX, can't pull many of the reports you would need, doesn't give you many meaningful insights at all, lots of bugs, slow response by support (they have a very small team), almost every process is manual and takes a LONG time to make changes in the system due to this issue

Review Source: Capterra

  Response: Trakstar, Trakstar, Inc.

Date: November 2016

November 2016

 

Hi Jeremy,

I am very sorry to hear your experience. You have quite a bit of important feedback. I think it might be best if you and I were to speak over the phone. I'd love to better understand your needs and be able for us to connect personally.

I'll reach out to you now to learn more.

Thanks for your honesty, perhaps we can better understand your needs soon.

Kind regards,
Julie Rieken

 

Spencer from Gengo

October 2016

October 2016

Helping our team take control over evaluations

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Performance review doesn¿t have to be a painful process! Trackstar allows our team to put structure around our evaluation process and the online reporting helps our employees stay focused on achieving goals year round. We've been satisfied.

Review Source: Capterra

  Response: Trakstar, Trakstar, Inc.

Date: October 2016

October 2016

 

Hi Spencer,

Thank you so much for your review! We love that reviews are not painful for your organization, and that Trakstar has helped.

Again, thank you!

Kind regards,
Julie Rieken

 

Vlasta from EYELEVEL
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2016

September 2016

Review for TrakStar

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

I have been using and training our employees on TrakStar. We have 60 employees in one of our many branches.

Pros

I like the easy navigation in TrakStar. I think everything is pretty self explanatory. I like that managers can ask for feedback from other employees, as we are using that function a lot at my current work.

Cons

I don't like that you can't carry over only some specifics goal. When there is an option for managers -would you like to carry over the goals to next appraisal... What if I would like to carry over only one of my 3 or 4 goals?

Review Source: Capterra

  Response: Trakstar, Trakstar, Inc.

Date: September 2016

September 2016

 

Hi Vlasta,

Thank you so much for your review of Trakstar. We appreciate the positive feedback.

Also, I love your suggestion on the way we could handle goals. We've bee looking at ways to make that experience even better, and your suggestion makes sense. I can't promise features, but I can promise we'll take your idea through the development cycle. Thank you!

Kind regards,
Julie Rieken

 

Mark from TopDown
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2016

September 2016

I like it but could be more flexible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have enjoyed using the product and find it to be a huge improvement to emailing work templates around.

Pros

That everything is kept in one place. That I can easily incorporate other peoples feedback directly

Cons

Either as a manager of managers or just a manager I do not think my access to completed reviews is very good.

Advice to Others

Not really

Review Source: Capterra

  Response: Trakstar, Trakstar, Inc.

Date: September 2016

September 2016

 

Hi Mark,

Thank you so much for your review of Trakstar. I'd love that everything is kept in one place, too, and you are right, email reminders are very helpful.

I'd love to hear what kind of flexibility you might like to see. Will you send me an email outside of Capterra? Customer feedback is how we design and improve.

Thank you again!
--Julie

 

Teresa from TravelClick, Inc.
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2016

August 2016

Performance

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use is an issue for managers and admins. The functionality needs to be improved. The training is good but not everyone takes the time to complete the training. Instead they try working intuitively and it doesn't go well.

Pros

Inexpensive, good customer support

Cons

It seems like the improvements are not run by actual users of the program. The users would tell you more clearly what functionality changes are needed. The newest version made changes that didnt' seem necessary and ignored necessary items.

Review Source: Capterra

  Response: Trakstar, Trakstar, Inc.

Date: August 2016

August 2016

 

Hi Teresa,

Thanks for your honest feedback. Seems like you may have feedback that we'd love to hear in order to improve Trakstar. I'll reach out to you independent of this forum in order to listen. Our best feedback comes from users, so I'll look forward to it.

Thanks again,
Julie Rieken

 

Linda from St Labre Indian School
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2016

August 2016

Yea for Trakstar!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

First time user, so easy to use and understand. My job entails training staff when we have new programs, sometimes getting everyone to understand how to use a new program can be a challange, but not with Trakstar, it was a breeze.

Pros

No hidden directions, everything was in plain sight.

Cons

No cons.

Review Source: Capterra

  Response: Trakstar, Trakstar, Inc.

Date: August 2016

August 2016

 

Hi Linda,

These words are amazing..."First time user, so easy to use and understand." I love it.

We are thankful to have St. Labre Indian School as a customer and hope to continue to help as your needs evolve.

Thanks again for the review!

Take care,
Julie Rieken

 

Stephanie from Bloomsburg University Foundation
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2016

August 2016

Great Evaluation Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We were looking for a product that gave us flexibility in the questions we asked and an easy way to score them. We also wanted to have anonymous feedback from other employees. The Trakstar product provides a solution for all our needs.

Pros

Ease of use, flexibility

Cons

None

Advice to Others

Great support in getting the product set up and training different groups of users. The training was segmented and short so our employees felt it was tailored to their functions within the program.

Review Source: Capterra

  Response: Trakstar, Trakstar, Inc.

Date: August 2016

August 2016

 

Hi Stephanie,

Wow. What a nice review. We appreciate it. I'm so glad Trakstar helped you with questions, easy scoring, and feedback. It's great to hear.

I'm also glad the segmented training worked for your group. We try to deliver based on individual customer needs, and it seemed that that came through.

Remember that our support is unlimited and if you need more trainings or help, we'll deliver. And, and your needs evolve, we can assist.

Thanks again,
Julie Rieken