Trakstar software


254 reviews(4.5/5)
254 reviews(4.5/5)

Trakstar is a cloud-based Human Resource Management (HRM) solution that provides HR professionals employee evaluation functionalities like performance review, goal management, 360-degree feedback and succession planning.

With Trakstar, HR departments can use competencies and goals to align suitable candidates with a company’s core values, helping to build a productive organizational culture.

With the appraisal management feature, managers can rate competencies based on relevant questions and can score each appraisal accordingly. Before each appraisal, employees and managers each receive reminder emails notifying them of tasks that need to be completed. With the reporting feature, users can run reports to assess performance history, performance ranking, and other critical performance-based segments. Rater bias reports can provide information about how managers tend to rank their employees.

Trakstar offers services that are billed annually. Support is offered via phone during business hours on weekdays and through other online resources.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8

254 Reviews of Trakstar

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  • Verified Reviewer

    Number of employees: 11-50 employees

    September 2018

    Trakstar got us on track!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    For a small company like ours, performance appraisals were inconsistent and arduous because we didn't have a simple, robust process. Trakstar has transformed our appraisal process, making it possible for appraisals to be done consistently across all departments, on time (not 3 months late!), and with insight from multiple team members.

    Pros

    We love the multi-rater (360) feedback capability! Trakstar offers "coaching tips" which are pre-written feedback statements to help supervisors find the right way to convey their feedback. For supervisors who are new to doing appraisals, that removes some of the apprehension and gives them a big head start.

    Cons

    The set up takes some careful time and consideration, but that would be the case with any software we chose.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 501-1,000 employees

    August 2018

    Higher Educational - Trakstar Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The Customer Service experience is the best. They are very responsive by both phone and email.

    Pros

    The ease of use is the best feature of the software.

    Cons

    The goals - we had to do a work around and are using "measurements," and although this works, it makes it a little touchy when it comes to referring new users to the Trakstar support pages.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Rebecca from Birkman

    Number of employees: 11-50 employees

    August 2018

    Simple, not overly-complicated interface, encourages participation

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Easy and fun to use, encourages MUCH more participation than any previous appraisal software I have used (which is usually associated with dread).

    Pros

    This software encourages you to input updates on your progress every month. This is an EXTREMELY valuable reminder because then you aren't racking your brain at the end of the year trying to remember your accomplishments. You can keep track of them year-round, and when your appraisal is due, the hard part is pretty much done. This helped a lot even for my 90-day appraisal. It breaks everything out among several competencies and it is a very user-friendly, dynamic interface that is kinda fun to use.

    Cons

    To be honest I cannot think of any criticism for this software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Amy from Stand for Children

    Number of employees: 51-200 employees

    July 2018

    Modern, streamlined performance management

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Coming from a very clunky, slow SaaS tool, Trakstar is modern, fast, and easy to use. It saves as you go and warns you when changes might not be saved. It's very simple to add in goals and navigate around appraisals.

    Cons

    There are very simple abilities I would have expected (reordering goals after you've entered them) that aren't included, but I expect these to come with incremental tool improvements.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 201-500 employees

    July 2018

    Good for small companies (less than 200 using simple appraisals)

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Worked really well for a small organization hundred to 200 employees to accomplish the need to performance management processes

    Cons

    Like the ability to have multiple processes running at the same time like new hire reviews and semi annual performance reviews to be conducted concurrently

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Rob from Manufacturing

    Number of employees: 11-50 employees

    April 2018

    Our HR Department loves Trakstar

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great employee goal monitoring software and eliminates piles of paperwork and our HR department loves that.

    Pros

    Lets us easily track employees, set goals and watch those employees achieve those goals. It also allows us to push our employees to their full potential and increase the throughput of work in the company without having to track miles of paperwork for a few employees.

    Cons

    Would like to see even more functionality in Trakstar because not every company operates like a cookie cutter model. Sometimes you need more customization.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Brooke from Financial Services

    April 2018

    Simple user interface, does what it's supposed to

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like how it saves all my work. I've had a few times where my computer crashed, but I always come back to all my information. User interface is nice and it's pretty easy to learn.

    Cons

    I wish there was a bit more customization from a user standpoint. Set up was a bit time consuming too. Overall, I'm excited to have Trakstar at my company.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ashely from Webcampuk

    April 2018

    Easy Process

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is clean and simple user interface. There are all the features needed to conduct effortless evaluations of staff members.

    Cons

    The customer support line rarely answers your calls, most of the time you hit voicemail. However, they are pretty quick at responding to email.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    March 2018

    A great program that is easy to use for both management and staff!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love this program for organization, manages feedback, goals, and reviews. You can create your own customized appraisal forms, set goals, and create flexible workflows.

    Cons

    When I was having some issues with set up it was quickly addressed with the help of their support staff who were patient and knowledgeable in fixing what was wrong.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ann from Consortium Health Plans

    Specialty: Healthcare / Medical

    Number of employees: 51-200 employees

    March 2018

    The system provides the capability we were looking for so that employees and managers get a well-rounded idea of their performance.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    None

    Pros

    Multiple means to provide input on own appraisal and to others.
    Customizable to meet needs.
    Customer service is very responsive.

    Cons

    The system takes getting used to. It takes a while to understand what changes you make in the system impact what areas of the system, forms or employee's files.

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    March 2018

    Performance Management Tracking

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Love the fact that it allows both management and staff see their performance. Excited to see how it will make life easier for when it is time to do evaluations.

    Cons

    Trakstar only gives you three options to choose from when updating the progress on your goals. I would like to see more options so the metrics are more accurate.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ashley from Filters Fast LLC

    March 2018

    Hassle Free

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of use, great customer support.

    Pros

    This software is easy to use. I can use it quickly and efficiently without contacting customer support.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Bob from Palladium Hospice & Palliative Care

    January 2018

    Extremely valuable, flexible tool for measuring and evaluating employee goals.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Measuring performance evenly and concretely for all our employees.

    Pros

    Customer service! Their CS representatives always resolve any issues that we experience and take the time to provide instruction on how to utilize Trakstar better. Trakstar offers flexibility. When employee changes occur, you can easily make the changes and begin the appraisal process of new hire at any point during the year.

    Cons

    It is practical but getting the set up started was the most difficult part. However, Trakstar was there to assist in the setup all the way.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Tony from Concentric

    Specialty: Manufacturing

    Number of employees: 501-1,000 employees

    January 2018

    Performance management made simple!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Trakstar's Performance Appraisal software that will help your organization manage feedback, goals, and reviews. You can also build customized appraisal forms, set SMART goals, and create flexible workflows to meet the needs of your organization. If you are looking for a new way to set goals and review performances, this is a great product to use.

    Pros

    We switched to Trakstar a while back for performance reviews and this product is extremely easy to use. It is visually appealing, has intuitive interface, and actually makes 1:1 meetings and performance reviews something to look forward to. We were unsatisfied with our old product and were looking for a program to make our reviews easier to perform, and Trakstar has made that process enjoyable.

    Cons

    When we first moved to Trakstar I felt that it was a bit clunky and hard to move around in Trakstar. Their new design, their customer service, and my continued usage have helped tremendously. Great product and Service!!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jennifer from Angel of the Winds Casino Resort

    December 2017

    Very user friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of having an electronic system. Very user friendly for Management. We are able to track outstanding appraisals and make sure they are being presented in a timely manner.

    Cons

    The process of building out the appraisals took awhile. Trakstar provided great material to help. Once appraisals were build, the process from there went very smooth.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Ayushi from ASU

    December 2017

    Highly customizable.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is very flexible and lets you create custom performance parameters. Therefore, it is a great fit for a wide variety of industries.

    Cons

    Reporting needs some improvement. This is one area which it lacks in. Other than reporting I feel it is a great software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jenny from EfficiencyOne

    Number of employees: 51-200 employees

    December 2017

    Fabulous

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Secure & easy to use performance management system - no more spreadsheets for us!

    Pros

    The customization ability to build the system to your company. The flexibility within the system, and the design is very user friendly.

    Cons

    Can't choose if the managers do or don't have the ability to pull all the reports on appraisal results

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Bill from Westcoast Family Centres

    December 2017

    Easy to make changes to formats

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Generally easy to use and the support is wonderful. I like using this software and the update email notifications are helpful.

    Cons

    Some things need support help to change and a few better reports needed. Additional customizable reports would be helpful

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Diane from Garfield County

    December 2017

    Easy to use, great customer service support, and exceptional value for the price.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy way to manage the performance management function. Has useful reports to help analyze performance. Automated emails help save time.

    Pros

    It's pretty simple to use. Yup, pretty simple to use, for both employees and administrators. Pretty easy.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Laura from City of Fort Lupton

    December 2017

    We love TrakStar. It's a great system.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Automation!

    Pros

    It's super easy to use, you don't need a lot of training. There is a lot of flexibility. Visually it is easy to use.

    Cons

    There needs to be an app. We have many employees that don't use computers. I wish I could switch out the templates on a bulk edit basis for positions by category.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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