All UrbanBound Reviews
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Tom
Verified reviewer
Financial Services, 51-200 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
First class everything
This is where I could likely fill an entire web page with praise: service. The service level I get as a customer of Urban Bound is second to none compared to all my other vendors. There are at least 3 other vendors I spend 5x the money with annually that don't give me 1/10th of the customer service levels I get with Urban bound. Simply the best.
PROSThe platform is easy to use for both companies and new hires/employees who are relocating.
CONSIt's hard to come up with anything I don't like/love about Urban Bound.
Alex
Computer Software, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed May 2019
Exceptional customer support and professionalism
Urbanbound is very user friendly and as a tech company working with them has been an easy transition as they are a match with Indeed's culture! The portal is easy to use and has been perfect for the flexible relocation program that Indeed offers.
PROSThe team that is behind the software is great! They are very professional and dedicated. They are also open to the needs of their clients and then make changes to improve. Love working with them!
CONSThe fact that it is software based makes it limited to the specifications, meaning any changes cannot be made immediately and require software changes that may take months to modify. With this being said, the changes I required were immediately addressed and a plan was crafted to make the changes.
Anonymous
5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
A Truly Unique Product
My experience is that they are excited about what they do, they listen and they are passionate about making their offerings better. I find them to be excellent partners.
PROSThis software has been a game changer for our program. We are able to offer a lump sum; core benefits such a housing and travel as well as a flexible managed lump sum option. UB has built technology that offers a way to clearly estimate costs and keep our Finance team and businesses happy while offering exceptional flexibility to our relocating employees and new hires. We also use this for our new college grad/lump sum only population. In the past, this group would get a small lump sum and travel costs with no support. For a small investment, this population now gets relocation support and advice on how to best utilize their lump sum as well as having access to a solid bank of service providers in the UB network. UB has a product that conforms to all levels of employees with different communication preferences. One employee may want only to use the software, others may want to communicate with a relo consultant, it is not a one-size fits all product.
CONSInitially, there was functionality that we wish UB had. They worked with us to understand not only our program needs but how the functionality would benefit other clients and have since added what was requested.
Reason for choosing UrbanBound
Overall cost containment. Employee flexibility (this equals very high customer satisfaction. Their leadership team. Philosophical and cultural alignment with our company.
Anonymous
1,001-5,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
Excellent Customer Service
Using UrbanBound is nearly effortless from the administration perspective. The customer service provided by everyone involved with our account has been responsive and a true champion of policy. In addition to the great service, they also provide frequent updates on how the program is performing, provide recommendations, and execute on behalf of the company. I have dozens of amazing things to say about using UrbanBound for our relocation services!
CONSOne negative is the reporting capabilities. However, anything I can't acquire myself has been provided by the account rep with crazy fast turnaround.
Alison
Farming, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
UrbanBound Review
The team is professional, flexible and easy to work with. Their response time is great.
PROSCandidate can go in self-service and get the assistance they need to help in their relocation.
CONSIt works very well for its intended purpose. No issues.
Anonymous
1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
UrbanBound
The ease of use is great! The customer service and account management teams are wonderful! They are quick to respond to all questions.
CONSReporting on active licenses is not the best but works.
Kristen
Information Technology and Services, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Great Employee Relocation Software
Ease of use and the customer service. It's such a time saver!
CONSThere's nothing that I really don't like about the software. I think it would be nice to be able to search for employees more easily, but besides that, it's great.
Tyler
Retail, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Easy to use customer portal and helpful staff
The customer portal is simple and easy to use. You receive emails to walk you through each step of the relocation process. The customer support from UrbanBound's staff is top tier.
CONSThere is nothing I experienced with UrbanBound that could be considered a con.
Robynne
Verified reviewer
Food & Beverages, 201-500 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
The best customer service!
The team's secret sauce is its ability to grow amazing relationships. I've heard time and time again that our employee's UB Partner was absolutely amazing. In addition, our Recruiting team truly enjoys our time with the UB internal team. Best meeting of the quarter!
CONSWe've struggled with getting employees in and out of remote areas but they are working on it!!
Anonymous
51-200 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Best tool for managing employee relocations without the hassle
Although we're a small company, we have been relieved to use something like UrbanBound to manage all aspects of employee relocation.
PROSThe software is really easy to use most importantly, makes a great impression on employees you're trying to relocate. It just makes you, as the company, look very well put together.
CONSDepending on your company needs, the types of employees you relocate or how often you relocate, the initial configuration may take a bit longer to get all the policies in place.
Madeline
Internet, 201-500 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Have really enjoyed working with UrbanBound!
It's super easy to use and to get a new hire set up. Great interface that is intuitive and can track employees. The team is very communicative with updated budgets or any delays in the moving process, etc.
CONSHaven't had any negative experiences yet!
Mishal
Online Media, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Employee relocations are now easy to manage
User friendly, easy to use and less time consuming
CONSFor us, has been great so far, no complains.