All WinTeam Reviews

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Dawn

Verified reviewer

Environmental Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2019

TEAM software is our best tool

TEAM support is awesome, they go above and beyond. TEAM is always listening to our ideas and making improvements. The software itself puts all of our data in one place and makes it easy to pull out key metrics to help us run the business. Labor hours actual vs. budget, overtime management, job profitability, and the list goes on and one. A huge number of custom data fields allow us to track what’s important to our team.

PROS

Full integration of field operations and back office accounting, HR, etc. Everything we need is in this one software engine. Integration to EHub allows our field manager and employees to have data and documents at their fingertips and all in one application.

CONS

That it’s still Citrix-based but they are working on moving it.

Jess

Facilities Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed October 2020

WinTeam

Business Intelligence option in a game changer for date reporting and analysis WinTeam is only as good as the work you put into it, garbage in/garbage out. The initial set up of things is cumbersome but if you take the time to do it right then day to day use is worth it. Customer Support and WinTeam employees are top tier

PROS

The amount of date you can get out of the system and its ability to be more customized and tailored to our business needs

CONS

Canned reporting sucks. AP module hasn't been improved in many years. Many of the modules do not talk to each other causing duplication of work.

Reasons for switching to WinTeam

Growth required us to need more from our systems

Tom

Facilities Services, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed March 2019

What is not new

Team has a good mobile application for payroll logging. This is not unique today with a lot of competition and user interfaces that are just as robust or more so than Team.

PROS

integrated package with a mobile platform that ties payroll with accounting functions.

CONS

Lack of HR package and the partner is not a viable solution. Platforms need to be updated with emphasis on user ease with analytical capability in all applications. BI is not a solution and requires the software provider to work with users to develop analytical reports. Of course that is also an opportunity to charge the user additional fees for something that should be part of the package. This is very yesterday in feel and use. Other software platforms are more robust and have many more features as a standard.

Jolene

Facilities Services, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed October 2020

Made for Us

PROS

The best thing about WinTeam is that it was designed with facility services companies like ours in mind. We've used the TeamTime component for well over a decade and decided to implement the accounting, job costing, and other related features in January 2019. It makes invoicing for recurring services so easy! And our job costing and financial reporting is now both timely and accurate - not something we could always say before we switched. The software is forgiving of user error, and if you need help, customer support is easy to reach and will stay with you until you gotten all the help you need. I can't imagine a facility services company could be happier with any other software out there.

CONS

The only real complaint I have about WinTeam is that it doesn't allow you to change the format of the AR invoices. All invoices have columns for "Description," "Quantity," "Unit of Measure," "Price," and "Amount." Because the overwhelming majority of our invoices are just on monthly charge for janitorial services, it would be nice if they had an invoice format that didn't have the "Quantity," "Unit of Measure," and "Price" columns. Also, the software is not "intuitive." You're probably not going to be able to log in and just figure out how to use it on your own; however, it is very easy to learn and TEAM will provide as much training as you need to master it. I also highly recommend sending at least one user to the TEAM conference. It's a fun time, and you learn so much while attending!

Alex

Facilities Services, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2019

Winteam in review

Overall, Winteam is great but there is always room for improvement. This being my first office job using a software based system, winteam has helped me succeed way better than the older software my company used to have.

PROS

I enjoy the simplicity when it comes to navigating certain aspects of the system. I also enjoy finding out new ways to complete tasks more efficiently and sharing with the rest of my team. This software has helped save hundreds of hours when analyzing and entering data.

CONS

There were a few things that felt like they were finished half way before the software was released. For example, the PO and AP Invoice sections need to be linked better to let you know when a PO already has an invoice and when the PO has been fulfilled to avoid going over the PO amount. Similar to the AR Invoice Review tab, there should be a way to review what invoices are under that PO and the amount remaining, invoiced and over/under when the PO has reached its expiration date.

REYNALDO

Facilities Services, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

FUNCTIONALITY

3

Reviewed March 2019

Overall Quite Potent Accounting Software

This software comes with a high learning curve but overall I think it is worth it. We are able to have more detailed reports for payroll, AP, AR, Inventory, etc. Right now we are implementing onboarding solution for payroll. Also, having TeamTime clocking in and out information synchronize directly to Team has been tremendous help speeding up payroll processing.

PROS

I like that in Team everything is down to Job level; We are able to get a detailed report of each job for the customers. Payroll is very easy to navigate as well. There is plenty of reports to choose from to get all the information needed. I like the fact that I can manage Obama Care right in the software - it is a lot of work to assure all the information is correctly captured and reported but it is all in one place at least. I like that we have all functions connected into one software; integration was a big deal for us to make this switch. Customer service is awesome as well. There are lots of functions that we are still learning about but is definetely a very powerful and promising software.

CONS

I did not like that I cannot import and export like we used to do in old software. Also, one of the drawbacks for payroll department is that liabilities cannot be paid directly out of the Team. Lack of ability to attach files is frustrating as well (even though this and many other functions can be added for an extra fee). Third party add-ons can be expensive sometimes. Would be nice to have reminders of due dates for liability payments as well.

Joshua

Environmental Services, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed October 2020

Essential Software

PROS

Love the reporting and tracking capabilities. The most useful reports in my job are the job costing and hours variance reports.

CONS

Cumbersome and often unintuitive to navigate. I know t has the capacity to deliver many useful metrics, but I feel I'm missing out due to an inability to run them or even know that they exist. (Customer support is awesome in helping overcome this though).

Reason for choosing WinTeam

More capacity to be a one-source solution.

William

Business Supplies and Equipment, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed April 2019

Exceptional

The Sales department, especially my Account Executive has been exceptional. They treated our company as if we were a part of their family. They have always strive to make our work life easier by offering us products that make us more efficient. Their training teams have been wonderful and very patient with us in learning new facets of the software. We hope to engage more with E-hub but we have not been able to implement it as of yet.

PROS

We really enjoy the platform especially the personnel scheduling- it allows us to get a grasp on our profit and loss for each facility we service. It allows us to compare our actual dollar per hour we charge out with what we pay our employees. Secondly, we are strong users of the work scheduler. The ability to ticket our work orders and to close them after has definitely helped our company to become more deficient and effective at servicing our clients.

CONS

I can really only think of 3 cons- the inability for our work tickets to print in Alpha order. The second con would that there are not as many keyboard shortcuts as I would like. When I call into customer service for software support- it always feels like they are in a rush and not always happy to hear from their client.

Pat

Verified reviewer

Security and Investigations, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2019

WinTeam Gave Our Company The Ability To Scale & Integrate Departments

I really enjoy using the WinTeam system and the integration and efficiency we get from it. Customer support and account management is fantastic as well. Always there when you need them. Rolling out new features quickly is the only con I can think of and with their new management and ownership I think this will be changing soon.

PROS

The integration it gives us. Having Finance, HR, Operations & Payroll reduces error significantly and increases efficiency dramatically. It has allowed our company to scale fast for our clients year over year.

CONS

New features take a while to make it into production and there is a learning curve in terms of usability so training new team members can take some time.

User Profile

Tim

Verified reviewer

Environmental Services, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2019

Lots of features, steep learning curve

PROS

This software has solutions for anyone in the building service contractor or security contractor software space. The software is built on an older framework but is extremely powerful. It is invaluable for running our building service business. Their employees are a true joy with which to work.

CONS

The software is built on an older framework that can be a challenge to get new ideas pushed into.

Todd

Environmental Services, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed June 2019

WinTeam Review

We are currently utilizing eHub to manage our Timekeeping. eHub has simplified the interface for the everyday ops manager who is reviewing and approving time worked. We would like see more features roll out to eHub to the point that eHub is the main database we are working out of.

PROS

WinTeam gives you the ability to combine Payroll, AR, AP, GL, QA, and Scheduling all in one place. It's customer support is very knowledgeable and helpful each time I have to use them. Timekeeping is made easy via eHub by TEAM.

CONS

There are some features such as Work Scheduling where a large portion of their functionality still reside in the main WinTeam database which is a less "user friendly" interface for those who don't use it everyday.

Reason for choosing WinTeam

WinTeam is well priced, is focused on customer satisfaction, and has great potential for future innovations and growth that fall in line with our company's goals.

Raymond

Security and Investigations, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2019

WinTeam pays for itself

We are able to control employee payments and also making sure the clients are billed. All hours are accounted for. We were able to reduce overtime by monitoring the hours worked by the officers and how adding shift affected them and how we can change schedules. One of the best parts is being able to map the officers home and distance from a post and directions to get there.

PROS

Connectivity of all departments between payroll, scheduling, operations. Being cloud based allows us to work from anywhere at anytime as well. Great customer service.

CONS

Originally the fact that it was cloud based scared us, but we were wrong. What I wish would be better is that some aspects of the software prevent you from working on different screens at the same time.

Barbara

Real Estate, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed June 2019

Winteam review

for the most part they listen, however, I feel that they should have more of an interest in gathering free information from user who know our industry. I feel like they are programmers without the industry knowledge

PROS

the ability to work with developers to modify the software

CONS

alot of areas of the software are not tailored to my business, I feel like whoever created the software does not fully understand our industry. more effort need to be made to really understand what we need so and for it to be implemented without cost to use. I do not like the idea portal/do not have time for it.

Josie

Facilities Services, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed October 2020

Josie's Review

It's a good system for capturing employee data. Would like to see a more robust report writer.

PROS

It is user friendly and easy to move around in. Entering data is very simple. Onboarding new employees from Kwantek is a plus.

CONS

Not history driven so any date can be used without reason. The benefits portal is not very user friendly and very hard to figure out. Doesn't have a way to fix data entered wrong. Reports are not easily produced within the system itself. Haven't experienced using the BI module yet.

Tonya

Security and Investigations, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2019

Winteam

I am solving the schedule problems that we had in the past using the e-hub for our supervisors to schedule their guards and the post watch to keep tract of when our employees call in.

PROS

I like the fact that you can use WinTeam software to run your whole company. Only one software for all the departments such as HR, Accounting, Schedules, Payroll etc.

CONS

There not to much that I lease like but what I like and don't like make be something totally different for someone else. We all have our preferences.

Jeffrey

Environmental Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

Why WinTeam Works for Me

The interlinking of workforce management, accounting and customer relations.

PROS

I was able to move from three independent software programs for workforce management, accounting and customer satisfaction that did not communicate with each other to WinTeam that does each of these and each area internally communicates with the other. This is a big WIN for my TEAM.

CONS

Complicated to set up. It takes a lot of time to get the information data entry into the system.

Belinda

Environmental Services, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2019

Very good at solving quick issues, not always great with more complicated questions/issues

Overall, the customer service staff is very helpful and willing to sign-on with us to solve a problem quickly. The response, though, on some ongoing issues is not great - they communicate to us through emails that they are still looking into those issues, but we sometimes don't ever get a satisfactory/helpful answer or solution.

PROS

I can run reports and/or filters for almost any information that I need.

CONS

Issues with vacation hours for rehires/returning team members - there's always a problem.

Julie

Security and Investigations, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

2

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2019

Overall good product for building service industries

We have been able to provide clients with a high level of detail and accuracy with WinTeam products.

PROS

Ongoing enhancements keep the product up to date with current industry trends as well as labor trends. Full service makes integrating solutions easier

CONS

Can be somewhat cumbersome to use and after long term use, transitioning our original set up to be able to work withing the newer modules and features is prohibitive.

Laura

Facilities Services, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

WinTeam

The ability to manage all areas of the company from operations, accounting, compliance and employees.

PROS

Our company has been using WinTeam since 1989. It provides data and information to grow your business and make each job profitable.

CONS

I wish BI and WinTeam were more integrated to allow for easy creations of reports and access to various information across data tables.

Reasons for switching to WinTeam

Integration and ease of use.

Ina

Security and Investigations, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Using Win Team for accounting and job costing

Win Team is the best accounting software that I have ever used.

PROS

The audit trail, and the way that the various modules interact. For example, payroll is pulled from the scheduling and billing is pulled from the payroll. There are no manual entries needed.

CONS

There are some things that cannot be reversed without a lot of steps. While this is useful for tracking, it is sometimes tedious.

Anonymous

501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2019

Easy to use & the best Customer Support

Overall it has been great to use WinTeam! Issues are always resolved quickly and the overall integration of the different parts of the software is exceptional.

PROS

The software is mostly intuitive and straightforward. Plus TEAm Software is constantly driving to improve and add value to the system.

CONS

It can be tedious to set up the background functions, but once they're 7there you're set.

Sabrina

Verified reviewer

Consumer Services, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2019

WimTeam Review

I have a very good experience with WinTeam

PROS

I love that it is user friendly. I love that the F1 on every screen. I also love the idea Portal. I love the fact that you implement changes based on customer Feedback

CONS

That modules are not as integrated. It would be helpful if items like vender master files are share between, Payroll, AR and AP.

Brad

Facilities Services, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2021

Kleenmark Review

PROS

Overall Winteam is easy to use. The modules that we use are essential to our business and work for what we need. The help desk is easy to work with as well.

CONS

The only thing I'm not a big fan of is exporting reports into Excel. The P&L does not come out in a usable format.

Anonymous

51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

Winteam has been a great assest

PROS

I like that everything we do is in one program from accounting to payroll to schedules and work requests.

CONS

I wish it was a little better on the data entry side where you don't have to use the mouse quiet as much. I would be easier if you could tab from field to field.

Terry

Facilities Services, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2019

WinTeam Review

We were able to drop another third party software for inspection with their QA module.

PROS

Easy to use after some training. Very good at job costing. You can export data from reports or screens to create your own pivot tables

CONS

The export of data is csv or xls of raw data

Showing 1 - 25 of 120 Reviews