When we went from one employee to three, I was looking for an easy and scalable tool that would continue to work for us as we grew. Zoomshift offers exactly what we needed! My favorite features are the Google Calendar integration option, the ability to set shift preferences, and the ease of time off requests. This has been a huge timesaver for me.

I haven't run into anything I dislike so far.

Efficiency in scheduling and having information immediately connected to staff is a blessing compared to our previous manual individual set scheduling policy. It has normalized the regular need to adjust start times, stop times and work assignments (You know....Vacation liability, PTO, call outs, unexpected client demands and on and on). We can now focus on providing the excellent client and patient care that we strive to achieve every day with the comfort that we have the proper skilled labor in position to meet that goal. And when we don't we have a much easier time adapting.

For me it's quick and easy to set up a complex schedule of staff (They have varying skill) that collaboratively work with each other throughout our client/patient experience. Just when you have everyone where you want them something comes up. Problem solving is quick. Everyone sees the entire schedule, real time, on their phone. They proactively help ensure that we are ready to go for future days work. Payroll "time cards" are a breeze. The developers ask for ideas and every once and awhile your idea shows up in an update. They obviously are listening. I look forward to updates and have never lost a feature that I like.

Technology always finds a way to disappoint you. It's the way of the world. Not much to complain about here. User error is the only problem I have run into and that's on us. The help feature lets you get to the bottom of the problem quickly.

Zoomshift has declined over the years. What once seemed like a great business that took pride in their product and customer service has changed to a business just trying to trek along. They aren’t fixing bugs, and keeping them in production so that other clients can face the same issues we have with incorrect times saving and locations randomly changing when entering data. It’s very frustrating as we use to like this system but are now looking for something different.

Seems simple but the issues occur when you least expect it, making it easy to miss them.

The customer service has declined dramatically over the last 6 years. They used to care and want to fix issues. Now they refuse to acknowledge issues and ask you to perform a lengthy workaround. The pride in the system has gone and the customer service is infuriating. Our businesses choose software to help us run our businesses, not make things harder. We will be switching from zoomshift.

Zoomshift has become essential to easily managing our staffing and schedule. With about 90 employees, it's so important to have everyone connected and Zoomshift keeps us all on the same page. The developers are fabulous and absolutely interested in making the program work for us as a client. I can't imagine operating without it!

Zoomshift makes managing the staff schedule simple and streamlined. It's so easy to communicate with the staff, all resources are in the same place and easily accessible, notifications mean no one misses a shift because they didn't know. Past shifts are all saved and it is simple to compile payroll data. Reports are useful and the user interface is excellent. Any questions or requests for features are addressed promptly and personally by Zoomshift support.

Our company does not use the time clock because we pay by the day and the program records shifts in hours. But this does not interfere with how easy the program is to use; it's just a feature not necessary for us.

We operate an after-school drama program and teach 50+ classes in 40+ elementary schools each week with a part-time staff of 20 teachers. Different class start times, snow days, teacher conference days with no classes and holidays make scheduling our employees a challenge! We began using ZoomShift almost 3 years ago when we started out with just 3 teachers and 5 elementary schools. We know as we grew that scheduling from a spreadsheet would become a nightmare and we needed a tool that would make it simple from the start. ZoomShift was that tool! Our workforce is remote so clocking-in at their assigned location helps us keep track that our teachers are where they are supposed to be!

ZoomShift is easy to use and helps is ensure we have coverage each week for all our classes. The mobile application is great and easy for our staff to use. Clocking in and out on the mobile app makes it easy to keep track of our staff. Pulling payroll hours each week is a breeze.

We did use the Discussions feature in the beginning, but then we opted for a more robust communication tool and no longer use this feature.

Fantastic. Used it for 7 years, 2 as an employee user and 5 as an administrator. Highly recommend.

Easy to use, straightforward interface, much more intuitive than competing products we've used in the past, reasonably priced, easy access for staff.

Feature updates are often targeted to businesses bigger than ours and the changes make it a tiny bit less user friendly -- not a big deal.

It's honestly been one of the greatest software tools we've implemented. Staff has been great and answered any and all of my questions. I, and my staff, use the app every day.

ZoomShift is easy to use, and allows me to easily implement schedule templates. It's taken a manual practice and digitalize it in a very fun and easy way. My staff loves it. And I love how quick it allows me to do that very monotonous part of my job. I also frequently use the message feature to send out updates, memos, and individual messages to my staff. My sanity has been saved by the time-off request feature. Instead of five people coming up to me each day, asking for time off, I get their updates in the app. It's awesome.

I would love to have both blank shift templates AND have employee-assigned shift templates. I could easily rotate a schedule that much faster, if I didnt have to assign each shift each week. The paid time off allowances are a pain for me, as we work primarily with that feature in the lense of vacation time, which I look at as a matter of days and not hours.

Zoomshift came into my life when I was totally overwhelmed with making and maintaining a schedule for my employees. Staff was submitting request off's and preferred work days, etc. and it got really hard to manage on a simple spreadsheet. I knew there had to be a more efficient way of doing this and another small business in town connected me with Zoomshift. I haven't looked back since!

Ease of Use ... even with changes and upgrades to the interface, it takes only a matter of minutes to figure out the best way to navigate Zoomshift. It's very intuitive, which I appreciate greatly in any sot of database that I use on a regular basis. I also love the customer service! We started with Zoomshift when it was relatively new and the service hasn't changed much since then. It seems like they've added people to the team so I speak directly to the owners less, but everyone has been wonderful to work with!

The price. It's totally reasonable for what we get and I don't question the value, but there are certainly less expensive ways we could be doing our scheduling. We also don't use all the features Zoomshift offers so that changes the perceived value a bit for me.

Zoomtastic!

I really love how simple and straight forward the software is! It’s not over complicated; contains the features & functions that are most important to a business.

I do wish there was an undo or back feature on a few commands and entries. We had an entire month of numerous shifts deleted by accident and could not retrieve them back.

Keeps things more clean and organized, less room for error b/c before we were just using google docs

I like the ease with which me and my team can use it, very user friendly and intuitive, i like the ability to replicate weeks at a time, love how easy it is to track payroll

I hate that you have to request each individual shift for coverage requests, would love the ability to request multiple shifts at once

We love that this program helps to keep all our timesheets from different buildings in one place and so organized.

wish we could have a way to code no call or no show

It is an "out of sight, out of mind" app that helps us take care of business. It allows all staff and management to be on the same page for scheduling.

It does what we need it to do. It's cost effective, dependable & easy to use. It continues to evolve with features that we didn't even know we needed.

Slight learning curve at the beginning, very slight.

Very happy with ZoomShift. Intuitive interface. Discussion feature is very useful.

Really simple to communicate with others using the group conversation feature. All it takes is a few clicks. Web-based and mobile app work very well.

Would love for it to integrate with iCal, Gmail, etc. so all my appointments are in one view. I use the free version so it is possible that this functionality exists with the paid version.

Since I missed all the training on ZoomShift, I really didn't have any problems which a simple question fixed. A straight forward program. I can't rate Value for Money as I have no idea of the cost of the program

NA

none

It's easier to schedule on this than on paper because it has movable parts. Still it can be confusing and I am unhappy that there is no way to call and talk with someone. Emails back and forth are cumbersome when you're trying to fix something in the moment.

Movable parts..I can move my employees around quickly. The clean look it has when I print out the schedule and the various ways of looking at the week are helpful.

Lack of live customer support to help when I'm having a difficulty.

It is good for the most part. Really helps keeping hours organized.

It’s very easy to use, makes it super simple to clock my hours and stay on top of it. Seeing how much I earn everyday.

I didn’t like that sometimes it doesn’t save right away so you have to refresh before your hours come up - sometimes causing confusion whether I had successfully clocked in or not.

I love the pre-set times that I customized, especially with 3 stores. The request off features makes it a lot faster, along with the availability features. I cannot wait for a mobile app for ZoomShift that is probably the only bad thing I can say, that would help for the employees. They have made it easier to load new emp. into the system, most emp. use ZoomShift to find other emp. phone numbers and e-mail addresses. I have and will continue to tell other managers and business owners about Zoomshift, and how it will simplify their lives!

We started using this program to eliminate the need for a supervisor to manage schedules and time off. Even though we are a small retail shop (6-7 scheduled employees), we use this to execute shift trades and time off. As management, we don't ever want to say NO to anyone who wants/needs time off. This let's the employee take the first step to getting the time off. Now the only time we need to step in is if the shift hasn't been covered and we do that by simply using Zoomshift. Some of the updates have been odd, but the current iteration is fantastic. I look forward to using this product for a long time.

This was designed for restaurants; I am using it to schedule teachers and classes at a private ESL school, and it totally works for our needs. There are a couple restaurant-specific features we don't need, but they don't get in the way. Customer service at ZoomShift is very swift and super friendly.