All Knit Reviews
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Aislinn
Verified reviewer
Management Consulting, 11-50 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2019
Entreflow Consulting Group's use of Knit
The implementation was a little bit clunky for us. So I know they're working hard to make sure that that's super smooth. But to be honest most payroll implementations with all the other apps out there are a little bit clunky so it's not something that's going to really change. Something that's missing from most of the payroll apps out there right now is that holiday pay love; for B.C. we don't do it the same way as the rest of the country. So in order for us to do our stat holiday pay calculations correctly in this province, we need to be able to input the hours on a daily basis and none of the apps are supporting us with that at the moment.
PROSSo the amazing feature for this app is that it is a trifecta of an HR app, a benefits app, and a payroll app all in one. So it is not only just a payroll app but it's also a place for you to store your HR employee files and as well they have some benefits pieces in there as well. They do offer benefits programs too so it's all nicely organized in one place for you. Some more of the top features; it’s super easy to run the payroll if you’ve used a payroll app before, it's pretty similar. It’s really easy to use and there's an employee portal as well which makes it really easy, you don't have to print off or email pay stubs. The employees can go there and grab the information when they need to. They can also go in and change their information too which is pretty awesome. So they can update their address and other contact information. It does direct deposit, so again, they put in their banking information, the manager doesn't need to see it, no need to collect any forms of their banking information on it. They go in there, they get that set up and if they need to change it, they do that on their own. So it gives the employees the power to control their information. As well, on the H.R. piece, you can store contracts, policies, any kind of documents that you would want somebody to sign off on, and there's an e-signature capability in there so they can sign off on it.
CONSthe H.R. component of the app is cool but it's pretty basic at the moment. So you upload a document and then you can get the signature, you can see if people signed off on it. I think I'd love to see them move into adding more of an LMS (learning management system) piece within that too, so that you could do your employee onboarding or training through there. Maybe have some checklists, content videos, tax, what have you, and for the employees actually go through their onboarding through the app and be able to track where they're at and which programs they've completed and not completed.
Anonymous
11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Good product - would recommend
T4s are easy to edit and then upload through knitROEs are simple to completeReports for almost everything
CONSROEs have manually aspect even though it could notEmployees have issues with tax forms and would prefer to enter in $$ amount then the range
Reason for choosing Knit
Customer service
Reasons for switching to Knit
unhappy with abilities of ceridian / xero payroll was too manual
William
Food & Beverages, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2021
Good Software
There for you when you really need them, good software, sometimes problems meeting deadlines or attending to small issues.
PROSSoftware with extended in-person support is very nice.
CONSExpensive, hard to get support at times unless it's very urgent.
Reason for choosing Knit
n/a
Reasons for switching to Knit
Human/software hybrid.
Moheb
Medical Practice, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Very easy and simple
The software is easy to navigate and figure out for new users. The employees find it very easy to access their information. When there is a problem with the website, theyre very fast at resolving
CONSNothing, everything is easy and great to use
FARIDA
Information Technology and Services, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2023
Satisfied long time customer
My overall experience has been pretty smooth and their support team is easy to reach on email.
PROSI have been using Knit since 2018. I like their payroll process, reporting system, easy onboarding process and year-end docs generation. I haven't tried leave and time tracking yet, but going to give it a shot in 2024.
CONSUntil now I haven't found anything I didn't like.
Reasons for switching to Knit
SimplePay was getting expensive for monthly payroll run and Knit app was just starting up. My CPA then in 2017 recommended the Knit software to me.
Jennifer
Consumer Services, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Great company, excellent service
Great customer service, ans quick response time, making this company overall better than the rest
CONSThe difficulty with filing tax information
Reasons for switching to Knit
I wanted a better oberall experience and better customer service. Knit really walks you through their companies processes and is always there to help
Mandy
Retail, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Knit is a great product
Ease on onboarding new employees and the ability to generate custom reports
CONSToo geared towards Ontario legislation, having to adapt it to adhere to BC ie sick pay
Reasons for switching to Knit
Company was purchased by mew owners and Knitbwas chosen by the bookkeeper
Llyn
Accounting, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2023
Convenience and support
I have had a great experience with Knit so far. They are very supportive in helping you learn and understand their software.
PROSI love that they have payroll specialists to support me when needed. They file my payroll taxes, submit my RoEs, and submit my T4s for me. This is great and super convenient.
CONSVacation adjustments are manual. Coding options for a second Wage expense account need to be done manually.
Reasons for switching to Knit
Knit files my taxes, T4s, and RoEs for me. Love it.
Michel
Transportation/Trucking/Railroad, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Easy feature
User friendly, easy to understand and efficient
CONSNo issues with Knit at all, and accountant can easily work with us
Reasons for switching to Knit
Suggested to us by accountant and we trusted his opinion
Scott
Construction, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Review of use
How easy it’s to use & how friendly the customer support is
CONSThat they don’t report your WSIB earnings to them.
Reason for choosing Knit
Was my accountant’s choice as he recommended them.
Sarah
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Great choice for small business payroll
Overall great payroll software, which we managed to DIY for a few years. We've recently upgraded to the concierge service which makes payroll way easier on a small business without needing to hire someone in-house.
CONSNo Tsheets integration Have had issues with staff inputting incorrect banking information - needs more clear instructions
Reasons for switching to Knit
Change of accounting software
Milla
Accounting, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Great payroll system
Easy to implement, friendly and logical user interface. Ability to seamlessly connect and integrate with accounting software is essential. Allows for automatic payroll processing. Accommodates various payroll groups : salaried, hourly etc.
CONSN/A as I did not come across anything that I don’t like/use.
Michelle
Consumer Services, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Cafe Knit User
It is good, there are some items they need to improve on.
PROSIt is Canadian and it is super user friendly.
CONSThe customer service is not as easy or quick to respond.
Leanne
Accounting, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Knit is our payroll app of choice
Knit allows us to efficiently onboard new payroll clients and their teams. It offers everything we need in a payroll system.
CONSI am not sure if there is anything that I do not like
Trish
Accounting, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Knit Payroll
I have been very happy with Knit so far, and as a bookkeeper I am loving the automatic filing of source deductions and the reminders of payroll cycles. It is a huge part of my practice and it is slowly easing my worry of missing a deadline for a payroll client to be onboarding my clients to Knit.
PROSAutomation is excellent, and allows all crews to access their own documentation easily in a central hub. Easily implemented and easy for crew to log in and create their own accounts within the system.
CONSIt takes some time to understand which reports are best going to show clients (who are not in the financial industry) the data that they wish to see.
Reason for choosing Knit
Ease of use, support team located in my city and excellent reviews from other service providers in my industry
Reasons for switching to Knit
Automation and the ability to access online
Rich
Information Technology and Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2023
Competitively priced, easy to use HR management system
Good value for the money, and friendly support available when needed. Worth the switch for a small business tired of the larger, more expensive corporate solutions.
PROSPricing, easy and straightforward payroll/employee management for small businesses
CONSBetter reporting is needed, from both the employer and employee side of things
Emily
Marketing and Advertising, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Stress Free Payroll
It has been simple and effective. Customer support is a game changer for experienced bookkeepers and people new to the process. The interface is intuitive and allows for quick training on the software.
PROSThe employee onboarding process and payroll.
CONSHaving employees in different provinces without having an office.
Reason for choosing Knit
Price point and revies
Blair
Information Technology and Services, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed January 2022
So much simpler to use and far more automated than the Canadian Payroll alternatives
Modern software platform and workflow processes.
CONSSingle sign-on with Google Accounts would be a great feature to add.
Nikki
Non-Profit Organization Management, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed December 2023
Knit makes payroll simple for not for profits
From the initial set up to the continual usage, simplicity is the key word.
PROSI enjoy how easy Knit makes payroll. Reports are simple to use and easy to find. All the features available are fantastic.
CONSHonestly, there isn't anything that I have found that I don't like.
Reason for choosing Knit
Once I researched Knit, there was not other alternative I looked into.
Courtney
Accounting, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Very user friendly and efficient
Highly Recommended
PROSIt is easy to use, the reports make things easier for calculating what you need over any time frame, it tracks your vacation accrual, sick time and everything. You can create ROEs and submit them to CRA, it has a lot of capabilities, I used to use ADP and Ceridian and this is just as good.
CONSHaven't found anything yet that I can comment on.
Ryan
Verified reviewer
Accounting, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Canada's best small business payroll option
We converted from another provider to Knit and love it. It makes running multiple clients a breeze. Billing for each entity can be set as client or firm. Reoccurring payrolls can be set to run automatically. Multiple payroll schedules allow for different employee groups to be paid on different schedules. Most importantly, the self-service functions allow for employees to onboard themselves and manage their own details, freeing up staff for more important duties. Highly recommended.
CONSThere aren't that many integrations yet, for instance time tracking connections are weak. However, it's improving every month.
Idas
Verified reviewer
Health, Wellness and Fitness, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
The people at KNIT from the [SENSITIVE CONTENT] to support are amazing !!
For our small and growing company KNIT was amazing value for money, and their capable, warm staff walked us through our onboarding and beyond when we felt unsure about setting up policies or handing certain tax scenarios and other best HR best practices!!
PROSThe patience and support during onboarding was incredible. It has a reasonable learning curve and the product continues to grow along with us. Employees self onboard so easily.
CONSIt’s a little tricky to to learn but the support team helped us navigate all challenges setting up policies based on employee type but we got it sorted, and we’re amazed by the kind help we received.
Michelle
Electrical/Electronic Manufacturing, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Very Helpful for Payroll and Tax management
It's a convenient, helpful and supportive tool to manage payroll.
PROSIt's friendly to use, straight forward, very timely supports.
CONSThere are lots of setting up for adding new employee.
Reason for choosing Knit
Easier to use, very quick response for supports.
Erin
Accounting, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Great payroll product, excellent customer service
I recommend Knit to my clients regularly
PROSVery responsive support team, onboarding is easy for my clients, and the support team understands payroll!
CONSI wish they would add a tax code for auto benefits
Reasons for switching to Knit
Much easier to use
Chris
Retail, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Small Business Essential!
Knit has made my payroll seamless and easy. Everyone gets paid properly and on time. thanks to the reminders and prompts by Knit site.
PROSEase of use, straight forward user friendly interface providing clear understanding and guidance / info about payroll.
CONSso far there are no cons! good job all! :)