We've been able to move our reporting to one system. The customer service provided to us and our partners has been fantastic.

Trained our partners quickly; easy to use as case management tool; regular improvements to the system; excellent customer service - gets back to clients quickly; our partners can either use as case management tool or upload data via Excel spreadsheets; Dashboard that shows outcomes at a glance

Would like data upload feature to be easier. Some of our needed features are still in development. That said, they have included their clients' voices in on the design of these future features, and we believe that means SureImpact will continue to serve us well and grow with us.

Is short impact has allowed us to be able to gather real time data points from client data.

Swafford is very easy to use and to capture client data. As we evolve and Try to capture additional data points the software is able to add those measurables.

At times your impact can be difficult for called due to the parameters that were set on different measurables.

SureImpact seems to be a great system but has issues that need to be improved.

I appreciate the ability to measure services provided to participants and different resources provided.

It is difficult to input case notes to describe the interactions with a client beyond inputting what services were offered. One conversation may include several resources and should be able to be logged under one interaction. The search bar to find specific participants is also not working and will not allow me to find a specific participant.

Coordination and customer services has been great. Reporting is the most difficult.

SI is easy to navigate and train new staff on how to enter information into the system. It is straight forward and can produce most of the information our programs need.

Reporting. - When pulling activity data, you can't pull for one program - Measures are hard to track with multiple data points -Have to pull all data within large time frames to get a small amount of information you need to use - Would help if programs could require different information be completed - Would be nice to be able to include attachments

The program is to save data on clients and track program activities. Overall it's a good program for my purpose to see past entries without manually having too good back would be beneficial for my purpose.

I like that I can print reports and review analytics

I wish that the program automatically went to the next task when inputting