We are a small juvenile probation department with a small budget. Youth Center has given us an excellent tool to manage cases, maintain records, and storage for documents. It is so helpful for every worker to have access to the same information when covering for someone else is needed. We use the system daily and it has streamlined our business in a lot of ways.

All data companies are helpful in the sales and onboarding stages, Youth Center included. Where Youth Center shines is the follow up support. Years after purchase we are still getting support and assistance whenever it is needed. Youth Center is regularly updated and we are clearly informed what changes we can expect to see from the update. We are regularly asked for our input when the system is making changes that are most helpful to the actual users.

Some things may be easier with the system when they finally merge their old and new systems. But we have been given a lot of support on how to use the system as it currently functions.

My overall experience has been wonderful. Whenever assistance is needed we get it quickly. Customer service has been above and beyond expectations!

Ease of use especially when searching for specific events as well as creating reports with all different types of data points.

Does not connect with other Facilities in order to help other Counties/Facilities to see info prior to Clients arriving.

to view all incoming notes on clients from other sources that input data

I have not yet come across any issues that I feel need to be improved on

I have found the overall experience with YouthCenter to be a game changer for managing cases. Prior to this system, we either took hand notes or created a work document. This has made our jobs much more efficient, productive, has improved communication and documentation, and the ability to receive data from cases.

Customer Support Case Management features Mobile Access Inter office communication

Entering offenses Pages are usually not printer friendly when printed (Ex: program placement)

YouthCenter has been great and it has put all our information in one spot that can be accessed from anywhere.

YouthCenter can be accessed from anywhere. It is customizable and very easy to use and navigate. Form Builder is a plus and you can customize forms to meet our needs. You can limit access or increase access in reference to a employees job responsibilities. The ability to run reports on almost anything is helpful. YouthCenter is continuously being updated with new features and enhancements!

It works great for what we use it as and I have no complaints!