About Canny

Canny is a feedback management platform designed to help businesses collect and analyze insights from customers and account holders, plan roadmaps and announce product updates. Administrators can automatically link feedback to existing user accounts, group similar requests together, discuss ideas with internal teams and let customers vote in by adding them to private boards.

Features of Canny include customizable branding, API, webhooks, reporting, feature request tracking. idea management, public roadmapping and more. Users can maintain a changelog of all product updates and filter by label IDs to display logs specific to separate products. Additionally, it allows teams to synchronize project updates or statuses across systems and notify cust...


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Supported Operating System(s):

Web browser (OS agnostic)

28 Reviews of Canny

Average User Ratings

Overall

4.68 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(22)

22

4 stars

(5)

5

3 stars

(0)

0

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 28 results

May 2020

User Profile Picture

Katherine from CozyCal

Verified Reviewer

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Our Canny board is not just our product roadmap, it's our guiding compass.

Before using Canny, we manually collected and organized customer feedback in a spreadsheet which was time-consuming and laborious. Canny completely changed the game for us. It has automated the process of feedback collection which saved us a great deal of time and effort. Our Canny board is not just our product roadmap, but it's our company's guiding compass. As a small team, prioritizing what features to build is very important to us. And Canny shows us the direction that we should be sailing towards.

Pros

We love Canny's clean and intuitive interface which makes it easy for our users to navigate and submit feedback. Canny's changelog feature is very useful in showing our product's progress clearly. With Canny, product building is no longer just a one-sided internal practice. It's become a collective effort that involves both the product maker as well as the users. By making our product map public, it allows us to engage and interact with our users transparently. It shows that we care about what our users want. And that helps build customer loyalty. I also love the team behind Canny. They are always very responsive. Canny's founders are incredibly dedicated in building a product that makes tangible, positive impact for businesses.

Cons

Nothing that I can think of for now. I look forward to seeing more great features shipped by the Canny team!

Response from Canny

Replied May 2020

Thanks so much Kat! We're so happy to hear that Canny is helping your team is many ways :)

April 2020

Jahanzeb from Screen, Inc.

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Canny is really the best by far (beats email and chat support)

Gives us a scalable way of having direct relationships with our customers.

Pros

With email or chat support, you’ll likely have the same conversation many times (in some cases, hundreds of times), which doesn’t help your users (your finite resources could be spent on work that actually benefits them). What Canny does is subtle but profound. With a public forum allows people to create & upvote posts, and updates users on progress on each post, we can now have just one conversation with everyone affected by an issue, instead of 100+ conversations on the same topic. Customers can also potentially help each other out (great for a small team). And it gives transparency on how we work and how quickly we solve issues for the community.

Cons

There are a few features it would be nice to add, which are already on Canny’s feature request list (Canny uses Canny, which is great). So I’m confident that over time, it’ll become even better than it already is (and it’s already quite great!).

Reasons for Choosing Canny

Canny is more modern, easier to use, and just a better overall experience, built for exactly what we want it for.

Response from Canny

Replied April 2020

Thanks so much Jahanzeb for these kind words. We are so happy to hear Canny is helping you build relationships with your customers. Don't hesitate to give us feedback, we're all ears!

February 2020

Amit from Tallyfy

Company Size: 11-50 employees

Industry: Computer Software

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

1.0

Functionality

2.0

February 2020

Beware - they refuse to listen to top-voted feedback

I would look elsewhere immediately - Canny seems like a club that pretends to take "open feedback" but they delete feedback they don't agree with, and refuse to listen to their own open, voting system.

Pros

UI seems nice, shame about the rest (see the cons section)

Cons

The company bills itself as feedback software, and to dog-food their software, they take on feedback on a public forum which is on their website. One of the top-voted features on their public roadmap is to remove their intrusive "Powered by" branding. In our comms with their people - they flat out refused to remove their branding - despite the number of votes for people wanting that, and despite the fact that we said we would pay much more.

Reasons for Choosing Canny

We did not pursue this further - it seems Canny (as a feedback company) doesn't actually care about feedback, just about enriching themselves and getting free leads off paying customers by forcing a "powered by" link to be in place, no matter how much you pay, no matter what plan you are on.

Response from Canny

Replied February 2020

Hi Amit, we're sorry you didn't have a fabulous experience with Canny. This definitely isn't the norm. We obviously take user feedback super seriously - we're a user feedback company after all. But it isn't the only input to our product prioritization process. Just because something gets a lot of votes doesn't mean it's a good fit for our product/customers/business. We believe that every software company should operate with this philosophy. Doing otherwise would be an injustice to customers and could be detrimental to building a successful company. I was trying to be transparent with you about why we don't remove branding, but it seems I didn't do a great job at communicating this, and I offended you. I'm sorry for offending you, and we're bummed to see this has caused you to leave a negative review. Best of luck with Tallyfy!

December 2020

User Profile Picture

Kamal from Enate Ltd

Verified Reviewer

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Best Feedback tool

Pros

Simplicity of the app to collect and manage the feedback. Quick sign up for my client .

Cons

Pricing tier does not work for small and medium business. In my example I need features in top tier but I don’t have that much end users to justify the extra money .

Response from Canny

Replied December 2020

Hey, Kamal! Thanks for taking the time to leave us a review! We do offer discounts for some businesses, so definitely reach out to Customer Success team if you haven't already!

November 2020

Chelsea from Aryeo

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Don't let customer feedback fall on deaf ears!

Easy to learn and quick to setup. This has made a positive such an impact to our business and with our customers!

Pros

Canny gives our customers a place to feel heard, listened to, and gain visibility into our feature and product roadmap which was not possible before Canny. We set the platform up in just a single day and onboarding was a breeze. Within the first week we had over 60+ posts from our customers! With Canny, we can now provide visibility in upcoming features. It gives our customers a place to leave valuable feedback, upvote on others posts, and comment on existing requests. With Canny, our customers feel as though they have a voice and can influence our product decisions.

Cons

We imported feature requests we've been collecting from an excel sheet which was AWESOME, however I wish my face/name wasn't on those requests. Aside from that, I LOVE everything about Canny.

Reasons for Choosing Canny

Recommended by a friend, the demo was great, and the software setup was SUPER EASY!

Reasons for Switching to Canny

Notion wasn't visible to our customers. There wasn't a good way to log multiple request for the same topic. No good way to track feedback.

Response from Canny

Replied November 2020

Thanks for the rave review Chelsea! We love companies that care about giving their customers a voice :) thanks for using Canny to do it!