Canny Software
FrontRunners
About Canny
Canny is a feedback management platform designed to help businesses collect and analyze insights from customers and account holders, plan roadmaps and announce product updates. Administrators can automatically link feedback to existing user accounts, group similar requests together, discuss ideas with internal teams and let customers vote in by adding them to private boards.
Features of Canny include customizable branding, API, webhooks, reporting, feature request tracking. idea management, public roadmapping and more. Users can maintain a changelog of all product updates and filter by label IDs to display logs specific to separate products. Additionally, it allows teams to synchronize project updates or statuses across systems and notify customers about upcoming ...
Canny Pricing
Start out with our Free plan, and scale as needed as you get more feedback.
Free trial:
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Free version:
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Canny feature requests
Canny User Reviews
OVERALL RATING
Showing 1 - 5 of 34 reviews
Katherine
Verified reviewer
Company size: 2-10 employees
Industry: Computer Software
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
May 2020
Our Canny board is not just our product roadmap, it's our guiding compass.
Before using Canny, we manually collected and organized customer feedback in a spreadsheet which was time-consuming and laborious. Canny completely changed the game for us. It has automated the process of feedback collection which saved us a great deal of time and effort. Our Canny board is not just our product roadmap, but it's our company's guiding compass. As a small team, prioritizing what features to build is very important to us. And Canny shows us the direction that we should be sailing towards.
Pros
We love Canny's clean and intuitive interface which makes it easy for our users to navigate and submit feedback. Canny's changelog feature is very useful in showing our product's progress clearly. With Canny, product building is no longer just a one-sided internal practice. It's become a collective effort that involves both the product maker as well as the users. By making our product map public, it allows us to engage and interact with our users transparently. It shows that we care about what our users want. And that helps build customer loyalty. I also love the team behind Canny. They are always very responsive. Canny's founders are incredibly dedicated in building a product that makes tangible, positive impact for businesses.
Cons
Nothing that I can think of for now. I look forward to seeing more great features shipped by the Canny team!
Response from Canny
Thanks so much Kat! We're so happy to hear that Canny is helping your team is many ways :)
Replied May 2020
Chelsea
Company size: 2-10 employees
Industry: Real Estate
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
November 2020
Don't let customer feedback fall on deaf ears!
Easy to learn and quick to setup. This has made a positive such an impact to our business and with our customers!
Pros
Canny gives our customers a place to feel heard, listened to, and gain visibility into our feature and product roadmap which was not possible before Canny. We set the platform up in just a single day and onboarding was a breeze. Within the first week we had over 60+ posts from our customers! With Canny, we can now provide visibility in upcoming features. It gives our customers a place to leave valuable feedback, upvote on others posts, and comment on existing requests. With Canny, our customers feel as though they have a voice and can influence our product decisions.
Cons
We imported feature requests we've been collecting from an excel sheet which was AWESOME, however I wish my face/name wasn't on those requests. Aside from that, I LOVE everything about Canny.
Reasons for choosing Canny
Recommended by a friend, the demo was great, and the software setup was SUPER EASY!
Reasons for switching to Canny
Notion wasn't visible to our customers. There wasn't a good way to log multiple request for the same topic. No good way to track feedback.
Response from Canny
Thanks for the rave review Chelsea! We love companies that care about giving their customers a voice :) thanks for using Canny to do it!
Replied November 2020
Anirudh
Company size: 51-200 employees
Industry: Information Technology and Services
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
June 2022
Great tool for roadmapping but expensive post the recent price increase !
Pros
Its a great product and its very easy to get set-up. The ease of use is addictive and proves tough to move away from.
Cons
The recent price increase has made it a bit out of reach of many start-ups
Reasons for choosing Canny
Looked like a more complete product
Amit
Company size: 11-50 employees
Industry: Computer Software
Review Source: Capterra
This review was submitted organically. No incentive was offered
February 2020
Beware - they refuse to listen to top-voted feedback
I would look elsewhere immediately - Canny seems like a club that pretends to take "open feedback" but they delete feedback they don't agree with, and refuse to listen to their own open, voting system.
Pros
UI seems nice, shame about the rest (see the cons section)
Cons
The company bills itself as feedback software, and to dog-food their software, they take on feedback on a public forum which is on their website. One of the top-voted features on their public roadmap is to remove their intrusive "Powered by" branding. In our comms with their people - they flat out refused to remove their branding - despite the number of votes for people wanting that, and despite the fact that we said we would pay much more.
Reasons for choosing Canny
We did not pursue this further - it seems Canny (as a feedback company) doesn't actually care about feedback, just about enriching themselves and getting free leads off paying customers by forcing a "powered by" link to be in place, no matter how much you pay, no matter what plan you are on.
Response from Canny
Hi Amit, we're sorry you didn't have a fabulous experience with Canny. This definitely isn't the norm. We obviously take user feedback super seriously - we're a user feedback company after all. But it isn't the only input to our product prioritization process. Just because something gets a lot of votes doesn't mean it's a good fit for our product/customers/business. We believe that every software company should operate with this philosophy. Doing otherwise would be an injustice to customers and could be detrimental to building a successful company. I was trying to be transparent with you about why we don't remove branding, but it seems I didn't do a great job at communicating this, and I offended you. I'm sorry for offending you, and we're bummed to see this has caused you to leave a negative review. Best of luck with Tallyfy!
Replied February 2020
Gaurav
Verified reviewer
Company size: 51-200 employees
Industry: Information Technology and Services
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2022
Good tool for community engagement for startups
Overall experience has been great, because it has enabled us to manage our community engagement really well. This hasn't been done by our competitors, hence gives us that edge. So kudos to Canny!
Pros
I like how it enables us to a) provide our customers with a public-facing roadmap that gives them transparency into our product vision and path, along with increasing our credibility in the market, and b) collect important feedback from our customers which helps us build the right features for them.
Cons
The interface leaves a lot to be desired. It feels very 2010s.
