About Ideawake

Ideawake is a cloud-based solution that helps medium to large businesses manage the entire innovation lifecycle, from idea collection to its execution on an organizational level. The centralized platform allows enterprises to increase employee engagement, enabling users to submit actionable ideas and contribute to business growth.

Features of Ideawake include participation control, gamification, challenge creation, crowd voting, automated email invitations/notifications, real-time chat, scorecarding, incentive programs, reporting/analytics and more. It enables businesses to use gamification tools and incentive programs to encourage employees to share new concepts. Additionally, users can send custom invitations to the public, internal team members, and can ke...


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Supported Operating System(s):

Web browser (OS agnostic)

15 Reviews of Ideawake

Average User Ratings

Overall

4.87 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(14)

14

4 stars

(0)

0

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 15 results

July 2019

Ron Elius from Ron Elius Santos Copywriting

Verified Reviewer

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

July 2019

Map-out your innovative ideas and make it happen

Great!

Pros

Crowdsourcing within your organization has never been so problematic before thanks to Ideawake, its gamification helps a lot and it boosts contributors’ motivation to validate their ideas. Innovation is an important part of any organization especially in the B2B Marketing and Advertising Industry where constant ideas need to be materialized so that innovation is in constant motion.

Cons

Maybe because of its great features, some contributors will think out-of-this-world ideas not out-of-this-box ideas hindering efficient gamification but we can handle it.

May 2019

Darcy from ProHealth Care

Company Size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2019

Our work with Idewake

Overall experience is exceptional. They are eager to update the platform and make improvements throughout the work. It's been a joy to work with them.

Pros

Software is very intuitive. We appreciated the ability to track and manage the ideas as they came through the system. Evaluation and collaboration was easily achieved via the software. The up-voting was a big hit.

Cons

We are very pleased with the software. Our only challenge related more to the sheer number of ideas that were submitted by our employees, and the innovation team's need to further categorize and analyze the ideas. An in-depth analysis of the ideas is limited within the platform due to the way the ideas are captured (at an aggregate view, you can only see limited information on the ideas, i.e., title only. This required us to export the ideas into excel and then toggle between the spreadsheet, the platform and post it notes to further refine the ideas).

May 2018

Oliver from Blake, Cassels & Graydon LLP

Company Size: 1,001-5,000 employees

Industry: Legal Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2018

Excellent customer service, very responsive team, intuitive product

Increased engagement, idea generation, innovation.

Pros

The ideas that we gathered have been an excellent starting point for a variety of projects and initiatives. The Ideawake platform allowed us to put a finger on the pulse of our organization in a way that would have taken a significant amount of time and effort in the past. We had a solid participation rate with very little training required.

Cons

We had a few instances where the software functions did not work properly and this impacted our ability to engage with users on their ideas. The Ideawake team did their best to quickly resolve the issues and were very responsive. However, some testing in advance of rolling out changes would be helpful.

April 2019

Erin from Food Production

Company Size: 1,001-5,000 employees

Industry: Food & Beverages

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Great Experience for Just Starting Out

The customer support in helping prepare us for our first innovation challenge was extremely helpful.

Pros

The tool has been incredibly easy to use. We didn't do any training for our first innovation challenge and yet we exceeded our usage goals. When we had a question on something the team was quick to help answer them. Also enjoyed the flexibility in setting up our own unique workflow for ideas to go through. Its more than a tool, there is also a process and best practices we got to take advantage of.

Cons

Nothing with the software or the process. Its more on our end with how we integrate systems. We rushed ourselves a bit to get our first challenge out there. If I had it to do over, I would have taken more time with tool setup and prep.

October 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

4.0

Functionality

5.0

October 2018

Ideawake Gathers Your Ideas Together in One System

Pros

Whenever we have meetings with the creative and technical departments, we are always brainstorming about ideas. I call it the meeting with the greatest minds because I’m always learning something new. It keeps me motivated to work better. Ideawake is an amazing application that allows you to put this ideas into good use. We compile them together and see which ones we can apply to our work. We also use it for the outside consumers because they are the ones who can provide helpful advice. Their added features are project management, tracking and status developments. Such a useful software for everyone.

Cons

Haven’t encountered any problems so far, but I heard from my co-workers that they were not too happy with the customer service department because they had to wait for a long time to receive their reply for a certain issue. Other than that, a perfect 10.