About Ideawake

Ideawake is a cloud-based solution that helps medium to large businesses manage the entire innovation lifecycle, from idea collection to its execution on an organizational level. The centralized platform allows enterprises to increase employee engagement, enabling users to submit actionable ideas and contribute to business growth.

Features of Ideawake include participation control, gamification, challenge creation, crowd voting, automated email invitations/notifications, real-time chat, scorecarding, incentive programs, reporting/analytics and more. It enables businesses to use gamification tools and incentive programs to encourage employees to share new concepts. Additionally, users can send custom invitations to the public, internal team memb...


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Supported Operating System(s):

Web browser (OS agnostic)

17 Reviews of Ideawake

Average User Ratings

Overall

4.88 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(15)

15

4 stars

(0)

0

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 17 results

November 2020

Carson from Sanford Health

Verified Reviewer

Company Size: 10,000+ employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Easy way to crowdsource and evaluate ideas from busy people

When I was evaluating the options, one thing that stood out with Ideawake was the people. It's a big enough company to deliver top-notch software and customer service but small enough to know team members by name. Because Ideawake is nimble, our rep was able to customize the software to fit one especially complex idea challenge. They listen, respond quickly and value their customers.

Pros

It's easy for idea challenge participants to access the site through single sign-on, contribute ideas and interact with others by leaving comments or upvoting other people's ideas. One "complaint" we got from an early challenge was that it was so easy, people thought there had to be something wrong. Another huge benefit is its accessibility outside the network. Health care workers don't have extra time to use networked computers, so Ideawake makes it easy to engage with them on the smartphones, tablets or any computer.

Cons

The current version is a bit tricky to set up challenges, but the Ideawake team is very accessible and hugely helpful, so we lean on them for back-end help. Once an idea challenge launches, we can typically troubleshoot most issues. I have seen a demo of the next platform, which will make it easier for administrators, so this shouldn't be as much of an issue.

July 2019

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Ron Elius from Ron Elius Santos Copywriting

Verified Reviewer

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

July 2019

Map-out your innovative ideas and make it happen

Great!

Pros

Crowdsourcing within your organization has never been so problematic before thanks to Ideawake, its gamification helps a lot and it boosts contributors’ motivation to validate their ideas. Innovation is an important part of any organization especially in the B2B Marketing and Advertising Industry where constant ideas need to be materialized so that innovation is in constant motion.

Cons

Maybe because of its great features, some contributors will think out-of-this-world ideas not out-of-this-box ideas hindering efficient gamification but we can handle it.

June 2021

Anne from UnityPoint Health

Company Size: 10,000+ employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2021

Ideawake is a great tool backed by even better people

The best part of working with Ideawake is the support. This isn't just "Here's the software, Godspeed and good luck." The team at Ideawake is proactive about supporting their customers. They will do everything they can to help you have a positive experience.

Pros

Ideawake is very intuitive to use and democratizes idea generation.

Cons

There is nothing I dislike about Ideawake.

May 2018

Oliver from Blake, Cassels & Graydon LLP

Company Size: 1,001-5,000 employees

Industry: Legal Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2018

Excellent customer service, very responsive team, intuitive product

Increased engagement, idea generation, innovation.

Pros

The ideas that we gathered have been an excellent starting point for a variety of projects and initiatives. The Ideawake platform allowed us to put a finger on the pulse of our organization in a way that would have taken a significant amount of time and effort in the past. We had a solid participation rate with very little training required.

Cons

We had a few instances where the software functions did not work properly and this impacted our ability to engage with users on their ideas. The Ideawake team did their best to quickly resolve the issues and were very responsive. However, some testing in advance of rolling out changes would be helpful.

May 2019

Darcy from ProHealth Care

Company Size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2019

Our work with Idewake

Overall experience is exceptional. They are eager to update the platform and make improvements throughout the work. It's been a joy to work with them.

Pros

Software is very intuitive. We appreciated the ability to track and manage the ideas as they came through the system. Evaluation and collaboration was easily achieved via the software. The up-voting was a big hit.

Cons

We are very pleased with the software. Our only challenge related more to the sheer number of ideas that were submitted by our employees, and the innovation team's need to further categorize and analyze the ideas. An in-depth analysis of the ideas is limited within the platform due to the way the ideas are captured (at an aggregate view, you can only see limited information on the ideas, i.e., title only. This required us to export the ideas into excel and then toggle between the spreadsheet, the platform and post it notes to further refine the ideas).