Lucidspark customer journey mapping
Supported Operating System(s):
Web browser (OS agnostic)About Lucidspark
Lucidspark is a cloud-based software designed to help businesses of all sizes record and share ideas, discuss projects and organize information on a virtual white-board. The platform enables organizations to capture suggestions and team insights using color coded cursors, sticky notes, freehand drawings, shapes, and lines on a unified portal.
Lucidspark includes visual workspaces, which allow teams to share plans, add comments, provide feedback and communicate with members using chat and emojis. It offers various features such as collaboration management, tagging, assisted grouping, Single sign-on (SSO) authentication, customizable templates, secure data storage, and more. Additionally, project managers can share meeting agendas, assign and track tasks and run ...
268 Reviews of Lucidspark
Average User Ratings
Overall
4.67 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
December 2020
Asmara from AK1 Consulting
Verified Reviewer
Company Size: 1 employee
Industry: Research
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
Must have for all Solopreneurs!
I love the ease of use! I have previously featured Lucidspark as part of a 'Best Platforms' series I did on LinkedIn and I would add it a hundred times over :)
Pros
I am an operations consultant so I spend a lot of time thinking about, creating and documenting efficient processes for my clients. Lucidspark makes it possible to clearly map out the customer journey and contextualize their systems design. If a picture is worth a thousand word, a Lucidspark flowchart is worth two thousand! There is no better way to demonstrate how you can bring value to the most important stakeholders for your business- your amazing customers!
Cons
When you are on the free trial, you can only retain/update 3 documents at a time.
Reasons for Choosing Lucidspark
Balance of price point versus available features. This ticked all the boxes!
Reasons for Switching to Lucidspark
I hated how boring and clunky draw.io appears. The drag/drop functionality was not great and the customization options were non-existent. Even the free version of Lucidspark was MILES better!
May 2021
Anonymous
Verified Reviewer
Company Size: 10,000+ employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2021
Excellent tool to go for across the other options
Pros
Team collaboration in Lucidspark makes is extremely seamless. This tool is a must for enterprises and teams who would need collaboration across other members. The ability of the tool to operate through browser makes it very easy and intuitive to learn for the new team members. Lucidspark also comes with many pre-defined templates making the job easier for people who would work on multiple style of documents. Its ability to sync with Jira is also an important feature that I would recommend this tool for. All the teams who work on Jira can leverage Lucidspark to link their artefacts into the Jira issues/tasks, making the management of documents agile and simple.
Cons
The design styling of the objects and auto-alignment features can be improved. Also, the presentation feature can be integrated with meeting notes in order to capture the ongoing workshop notes.
Reasons for Switching to Lucidspark
Because the tool supports Jira integration and collaboration between teams well.
November 2021
Chris from JPMorganChase & Co.
Company Size: 10,000+ employees
Industry: Banking
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Customer support
4.0
Functionality
5.0
November 2021
LucidSpark review
Overall, i have had strong experience with lucidspark in my first month of use. i like the numerous templates and would like to have a full license to be able to edit more than my last 3 boards, etc.
Pros
Ability to collect idea cards from multiple sources and categorize and use for discussion
Cons
Sometimes hard to see whole board and manuever to different regions of the board
Reasons for Switching to Lucidspark
Wanted to try another product to compare options
June 2021
Michał from Derucki.com
Company Size: 1 employee
Industry: Computer Software
Review Source: Capterra
Ease-of-use
3.0
Value for money
2.0
Functionality
2.0
June 2021
Not so close to perfection
using each day but I think that there is a lack of full options such as offered by Miro in the "consultant" plan
Pros
easy to implement and customize, easy share
Cons
not elastic pricing plan, lack of Kanban board
Reasons for Switching to Lucidspark
Price is not comparable to the services.
October 2021
Rahul from Salesforce
Company Size: 10,000+ employees
Industry: Information Technology and Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
5.0
October 2021
Great collaborative tool
Great tool for whiteboarding and drawing process flows. Easier to use compare to the other products in the market
Pros
Ease of use and embedded icons and logos
Cons
It is difficult to select and move a group of objects
Reasons for Switching to Lucidspark
Ease of use and support for icons provided by my organisation.
