



Lucidspark customer journey mapping




Supported Operating System(s):
Web browser (OS agnostic)About Lucidspark
Lucidspark is a cloud-based software designed to help businesses of all sizes record and share ideas, discuss projects and organize information on a virtual white-board. The platform enables organizations to capture suggestions and team insights using colour coded cursors, sticky notes, freehand drawings, shapes, and lines on a unified portal.
Lucidspark includes visual workspaces, which allow teams to share plans, add comments, provide feedback and communicate with members using chat and emojis. It offers various features such as collaboration management, tagging, assisted grouping, Single sign-on (SSO) authentication, customizable templates, secure data storage, and more. Additionally, project managers can share meeting agendas, assign and track tasks and r...
Lucidspark customer journey mapping
Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
December 2020
Asmara from AK1 Consulting
Company Size: 1 employee
Industry: Research
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
Must have for all Solopreneurs!
I love the ease of use! I have previously featured Lucidspark as part of a 'Best Platforms' series I did on LinkedIn and I would add it a hundred times over :)
Pros
I am an operations consultant so I spend a lot of time thinking about, creating and documenting efficient processes for my clients. Lucidspark makes it possible to clearly map out the customer journey and contextualize their systems design. If a picture is worth a thousand word, a Lucidspark flowchart is worth two thousand! There is no better way to demonstrate how you can bring value to the most important stakeholders for your business- your amazing customers!
Cons
When you are on the free trial, you can only retain/update 3 documents at a time.
Reasons for Choosing Lucidspark
Balance of price point versus available features. This ticked all the boxes!
Reasons for Switching to Lucidspark
I hated how boring and clunky draw.io appears. The drag/drop functionality was not great and the customization options were non-existent. Even the free version of Lucidspark was MILES better!
December 2020
Raaj from V1design
Company Size: 1 employee
Industry: Design
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
Perfect tool for the (time-sensitive) job
I was working of the early stages of a fast paced project which involved multiple stakeholders over several sites and a changing brief. It was perfect for creating a data flow diagram, an organisational structure and creating project-specific documents for client discussion and approval. I found the software to be very easy to use. I was up, running and familiar with all it's features within 3-4 minutes. Creating the initial document took less than 15 minutes and was ready to share electronically. Compared to the alternative software available to hand, it was fast, user-friendly and intuitive. Considering it was the first time I had used it and that it was browser-based, I was impressed.
Pros
The fact that it is so quick and easy to use. That it is user-friendly enough with features such as snapping to shapes and arrows staying attached to the shapes is helpful. Quickly saving out as PDFs and sharing with colleagues and clients is brilliant. There are enough templates to find what I was looking for. It's quicker than setting something up with Illustrator or MS word, powerpoint etc. 1Gb storage is helpful.
Cons
Because I've only scratched the surface with its use, I haven't had the opportunity to really push it's functionality enough to comment on this area yet. I would probably say theft that it's browser based because it would be great to have it as an app on my computer. I'm not often likely to use other computers and having yet another browser window open is a bit of a pain.
Reasons for Choosing Lucidspark
The cost per month was low enough for me to try it for what I needed and there was a free trial period. It looked easy enough to use and seemed to be designed for creating flowcharts and the like.
December 2020
Anonymous
Company Size: 5,001-10,000 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
December 2020
Getting familiarized
I have used it lightly for documenting my thoughts but I have not given it too much use since I consider I wouldn't be able to use with my team at a higher scale.
Pros
I just started using it to have a place to document my understandings about a project I'm just starting to work with. I think it's very easy to understand, has all of the nice things I like about Lucidchart and I briefly tried to find ways to make it work during my Scrum meetings.
Cons
I could have not really grasped the price structure but at a high level it looked pretty expensive to me. I have a personal membership for Lucidchart that I use for my professional work and I don't mind paying for it. But from what I understood, Lucidspark would be far too expensive for me to get considering the size of my teams. Additionally I was not able to find any option within the tool that I could use to test the tool with a small crew or an option to use it with my whole team although with limited functionality.
December 2020
Pavel from Routine Automation
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
December 2020
Review
it is ok
Pros
Easy to use. Integration with Salesforce. Ability to share diagrams. Cloud storage. Ability to copy paste diagrams to office 365 as pictures
Cons
It is really hard to say. I think Integration with MS Teams
Reasons for Switching to Lucidspark
draw.io has ugly diagrams and it is hard to manage created documents. Ability to copy paste diagrams to office 365 as pictures
December 2020
Anonymous
Company Size: 501-1,000 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
December 2020
Best Whiteboarding Tool
I will be using LucidSpark as my online collaborative whiteboard from COVID-times and beyond!
Pros
Very easy to use, collaboration with others is easy - love the fact that it shows where participants cursors are.
Cons
More pre-configured shapes would be great.
Reasons for Switching to Lucidspark
Whiteboard in Teams was very limited, buggy, messy.