UserVoice is a product feedback management solution that collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback for product teams. 

With a customizable feedback portal, in-app widget and direct integrations with various email clients, CRM or support tools, customers and internal team members can share feedback at any time.

The UserVoice platform allows users to manage feedback in a single view, analyze data to make product decisions based on customer demographics, sales data or customer satisfaction and close the loop with both internal stakeholders and customers.

Product managers, product executives and customer advocates at SaaS and software companies can use UserVoice for product improvement.



5 Reviews of UserVoice

Overall rating

4.20 / 5 stars

Filters:

Showing 1 - 5 of 5 reviews

January 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

January 2019

uservoice honest review

Pros

super easy platform to find submit new ideas, find similar ones, and vote on changes within the org! ive seen changes in the org stem from this platform in a positive way!

Cons

not much to complain about. works well, simple enough, and easy to manage ideas and vote on changes within the org!

November 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

3 of 5

November 2018

UserVoice Review

Pros

I love the fact it was easy to use, where you can set your thoughts for companies to understand the needs and retain clients.

Cons

However, it only allowed me to use the site in English.

April 2018

Gabrielle from VH

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

April 2018

Great for collecting feedback

Pros

We use this solely to collect feedback from our clients regarding what features they are interested in. To that end, it performs perfectly.

Cons

I can't really think of any cons, since we have a fairly limited use of the platform. Up till now, it has done it's job.

April 2018

Michael from Weave HQ

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

Great product tool to aid in customer discovery and research

Great product tool to aid in customer discovery and research.

Pros

Uservoice has a great api that makes it easy to add custom components to your app or web pages and makes it easy for users to provide feedback.

Cons

The newest version is not as easy to navigate as the old one, but did add some great new features to the list.

November 2017

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

November 2017

Good product suggestion platform

It allows us to get feedback on our product from users.

Pros

I like that this product allows you to quickly and easily collect feedback from your users on things they would like to see changed. The voting system is really cool as it allows other users to vote on good ideas in an easily quantifiable way.

Cons

I wish it was a bit easier to have similar ideas merged together. Its a painstaking manual process to individually merge similar ideas.