About LogMeIn Pro

LogMeIn Pro is a remote access solution that helps organizations connect, monitor and control desktops across multiple locations. It enables professionals to access desktop applications, files, folders and business information and handle sharing, screen blanking, keyboard locking, whiteboard drawing and session recording activities.

The application allows employees to connect multiple monitors to a system using the multi-monitor display functionality and print documents from remote PCs. Features of LogMeIn Pro include collaboration, password management, reporting, SSL security, two-factor authentication and more.

It offers various tools including HD video streaming, color quality, file storage, and a high-quality sound system, which lets users remotely ...


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Supported Operating System(s):

29 Reviews of LogMeIn Pro

Average User Ratings

Overall

4.36 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(82)

82

4 stars

(57)

57

3 stars

(13)

13

2 stars

(2)

2

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 29 results

December 2017

User Profile Picture

Nathan from Automatiza.me

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

The industry standard. You simply can't get any better than this software

When you manage several computers and servers you can do everything remotely and get things going fast. You can also give tech support and solve problems for your users in the same way, even from your mobile (although it is very complex to work on a tiny screen you can still do everything).

Pros

Logmein pro is one of the most amazing products I have ever tested and used. You literally can't go wrong with it. You get to manage all the computers you need across the globe with a simple install, it bypasses firewalls and it allows you to have both remote control of the computer and the "back" of the computer, you can do things to give support without actually having to take over the screen, mouse and keyboard. There is simply no other software like it. You have control over everything in a smart and simple way.

July 2020

Brandy from Brush Run Veterinary Clinic

Company Size: 11-50 employees

Industry: Veterinary

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

4.0

July 2020

Great Remote Access Software!

LogMeIn Pro has allowed us to work remotely fairly effortlessly for a reasonable cost. It has really helped us to provide more flexibility to our employees to get their work done, or to still be able to provide support to our team despite being forced to stay home (such as during self-quarantine due to COVID-19, etc.). I haven't worked with their customer support team because I haven't needed to (which is a good thing since we haven't had problems!), so I can't comment on that.

Pros

It is an excellent price for the functionality. I also like the pricing structure as compared to TeamViewer (it allows unlimited users, and you pay based on how many computers you are accessing). It is very easy to use, with very few kinks. It also is very nice that it saves the log-in information to the computer so that you don't have to type it every time.

Cons

The mobile app is a bit frustrating because it changes the resolution of the screen you are remote accessing, I assume because it's trying to make things more visible, but then you can't see the other parts of the screen or certain buttons on the program that we use the most. It would be nice if it was optional to change the resolution, but it does it automatically. I would like to just zoom in when necessary and otherwise see the entire screen.

Reasons for Choosing LogMeIn Pro

The cost of TeamViewer and the way that the user/remote computer pathways were set up with relation to the price plans was not a good fit for us. Because you had to pay per user and per path, it would have been way too expensive for our business to purchase the software (we were previously using the free version just to see how it worked for us). Otherwise, TeamViewer is also very nice software.

Reasons for Switching to LogMeIn Pro

The cost of TeamViewer and the way that the user/remote computer pathways were set up with relation to the price plans was not a good fit for us. Because you had to pay per user and per path, it would have been way too expensive for our business to purchase the software (we were previously using the free version just to see how it worked for us). Otherwise, TeamViewer is also very nice software.

September 2021

Lindsey from Southern Landscape Lighting Systems

Company Size: 2-10 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

2.0

Customer support

1.0

Functionality

3.0

September 2021

Started off great but has gone downhill over the last couple of years.

I was introduced to this product at my previous place of employment and was impressed with it so I went with it without considering other products when we started our own business back in 2009. This product started off flawlessly at a great price. As the price has gone up quite a bit since then, the quality of the experience has not improved but has gotten worse. The connection speeds are slower, the picture quality is grainy, and the keyboard shortcuts don't work consistently. I have been testing Zoho assist and they do not have these issues and it is half the price. We are going to be cancelling our membership with Logmein Pro at the end of the auto renew period.

Pros

We have used this product since 2012. In 2012 the product cost $39.95 annually which was very reasonable and the product was reliable and did what we needed it to do.

Cons

Since 2012 the cost has creeped up to $350 annually. In the last 1-2 years the product's connection speed is slower and the keyboard shortcuts sometimes don't work which is annoying.

April 2019

User Profile Picture

Ivo from Anthony Nicholas Group

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Luxury Goods & Jewelry

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

3.0

April 2019

Value Remote Desktop Solution

Can be used to have a remote access solution for your business for access and support purposes. Great control system for administrators and a great concept behind it. Downside is the need to have the local administrator rights to be able to log in.

Pros

Logmein can be easy to manage via their web interface and desktop application. Is a low cost solution to a large remote control environment. Allows you to control and track user access, can be used from a mobile device which can be extremely useful in certain situations.

Cons

To remote access the computer you have to have the local or domain administrator credentials. If i wanted to give a non admin user access to their desktop PC from their laptop it is not possible to accomplish via logmein. Desktop client has extremely limited functionality - most of the management has to be done from the web interface that has poor support for popular browsers like Chrome.

August 2021

Rashida from FDM Group

Company Size: 5,001-10,000 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Functionality

5.0

August 2021

Remote connection becomes that much easier

Pros

The program is really simple to use and the connection time is quick .The security protocols they implement ensure that you do not sacrifice security for convenience, with LogMeIn Pro you get both .

Cons

I'd say about a third of the time ,when you connect to a device there is a noticeable lag of 1-2 seconds . LogMeIn Pro is also on the expensive end of things .Regardless of which package you go with .