About Okta Identity Cloud


Okta Identity Suite is a cloud-based identity management solution that caters to businesses across various industries such as information technology (IT), consumer services, energy and utilities, telecommunications and more. Key features include access request management, account management, compliance management, user provisioning and multi-factor authentication.

Okta’s lifecycle management functionality enables businesses to automate their workflows and operations for external and internal users. Businesses are also provided with an universal directory that helps them to manage multiple devices, users, applications and APIs.

Additionally, Okta Identity Suite features various enterprise architecture, mobile device management and network security features. It also supports integration with various third-party applications such as Salesforce, Splunk, Office 365, Slack and more.

Services are offered on a per user per month basis that includes support via phone, email and online FAQs.



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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

249 Reviews of Okta Identity Cloud

Average User Ratings

Overall

4.65 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(172)

4 stars

(66)

3 stars

(11)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 249 reviews

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February 2019

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

February 2019

Great tool for giving end users access

we use this for so much, a user wants to access an email account or group, give them a chicklet for it, it allows for much better sharing of items and greater control over the access as well which is great.

Pros

I love this tool. No longer have to risk giving out passwords to account. I can just give my user access to an OKTA account and then assign them chicklets to access account, software, groups and so forth, without them ever having to know the password to them. It works well and is fairly easy to use and set up users. The AD tie in is nice and helps in making it easier to add users to your account. Put yourself at ease and give OKTA a real look you will not be disappointed.

Cons

i would say adding users can seem a bit tricky and odd if you don't do it all the time, it could be a little clearer on adding users into your account. but other than that its pretty solid software

May 2017

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: GetApp


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2017

Great User Experience and Easy Administration

Pros

Our users save minutes every single day, no longer repetitively typing and re-typing their directory password. When we have had issues with applications, their support has been extremely responsive. They also take what the community builds as custom applications and will roll those into the app library as they put polish on them and make them ready for prime time.

Cons

The only downside to Okta is cost. We know these systems are not cheap and Okta is one of the premium models for sure. We decided that with a system which was so user intensive and users had to touch many times per day for logging into applications, we were not willing to sacrifice usability for what came down to not a lot of money. I will tell you that the list pricing on their website is very negotiable. If you can find some other customers to talk pricing to you you'll know that good deals are there if you work it correctly with your account team and their sales cycle.

May 2017

Owen from The Weitz Company

Company Size: 1,001-5,000 employees

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2017

Okta - Easy on IT, Easy on End Users

Pros

Okta is intuitive to manage. It packages a lot of components into a single pane of glass (unlike, say, Microsoft's solution which requires a bunch of disparate systems). You get a log of value for your money. The support and development teams are responsive. The support for single sign-on to non-SSO apps with the browser plugin is very helpful. The product looks nice, and is easy for end users to use. The Okta Application Network has far more apps total, with SAML support, and with provisioning support than the competitors.

Cons

Their MDM solution (OMM) is very basic, and slow to develop more features. It would be nice if you could deploy any mobile app you wish, not just the ones associated with catalog apps. OMM should really support enterprise wireless profiles as well. The browser plugin for IE sometimes misbehaves, and upgrading it doesn't always go as smoothly as it should.

February 2019

Anonymous

Verified Reviewer

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

February 2019

The easiest way to sign in to everything

Okta has saved me time and energy, and as stupid as it might sound to say that when it comes to maybe 10 seconds for signing in to each service – it definitely adds up over time.

Pros

Okta is the software that I didn't know I needed in my life. Remembering a single password and having access to every service I need for my job is amazing. Long gone are the days of opening my computer in the morning at work and spending the next 20 minutes logging in to all of the websites that I was going to be using that day.

Cons

Honestly, I don't think there is anything. Maybe the ability to customize the look of the main Okta screen? It may even be possible through the backend but it isn't the prettiest in my eyes.

December 2018

Collin from Trunk Club

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

December 2018

Seamless and Secure SSO - A UX Review from a Front-End User

I am a user of this software rather an administrator, but do have some visibility to the back-end as I work with our IT department occasionally. From a user experience standpoint, I have not come across a nicer SSO platform. It is truly a pleasure to use and seamless when accessing our systems.

Pros

A true single sign on platform. We are a high volume company with over 1200 employees and utilize multiple cloud-based vendors. Having all of these platforms centralized within Okta is invaluable. I could not imagine my day-to-day without it.

API documentation is extensive and functionality is robust. Okta has become our "Single Source of Truth" for not only connecting vendors, but also our data.

Mobile based app is intuitive and fast for dual-authentication. System is very secure. Hand-offs are seamless.

Cons

Dual authentication and tokens can sometime require a dual submission.

Permission grants and overall setup for user-specific platforms may take some time.

Other than that, not much more!

May 2017

Jacob from OmniTRAX

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

2.0

Functionality

4.0

May 2017

Okta is a powerful, easy to use SSO tool with a decent amount of customizability, easy to administer

Pros

1. I like how easy it is to set up for the first time. We synced up AD to it with very little work, or issue.
2. I love how easy it is to add new applications and maintain our instance.
3. It's very easy to use. We rarely have issues with end users.
4. There are a lot of built in application setups already, which makes it easy to add most software.
5. The documentation and app setup walkthroughs are great.

Cons

1. Their customer service is pretty bad. I deal with a lot of vendors and this is one of my least favorites to have to call.
2. While their application documentation is good, the rest of their documentation is pretty hit or miss. I'd say the majority are good, but several are just not very useful at all.
3. While it's easy to administer, this comes at the cost of some customizability.

June 2018

Chris from Cherry Bekaert LLP

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Best two factor Identity Management solution out there!

Love it, it the best there is out there!

Pros

So many pros, how to list them all:

- Single Sign-on,
- Multi-factor Auth
- Life-cycle Management
- Universal Directory
- API access management

Okta coves all basis of Identify management in an easy to use software solution. The best aprt is now most of my employees do even know there password for access to critical / sensitive software and applications.

Cons

When okta down, my staff are unable to get access to majority of the solutions they use. This has happened only 2 times and was for less then an hour each time in the 3 year we been suing okta.

May 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

May 2018

Makes using my phone for work EASY

It streamlines my daily work tasks when I'm away from my computer.

Pros

My favorite thing about Okta was downloading the app in lieu of giving my company express permission to access my personal cell phone. If you download the Okta app and sync it with our work profile, I am still able to access all the files I need through Box, Outlook360, Concur, ADP, and others. It makes accessing them when I am not at my laptop, extremely easy. In the case of needing to get to my email remotely, it makes the process much faster than firing up the computer, logging onto the VPN, and signing into Outlook.

Cons

Occasionally, I have to sign into the individual apps again, but it's still infinitely easier than working on my laptop in a pinch.

October 2018

Peter from Allergan Concierge

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

October 2018

Okta-mazing!

Overall, I would recommend Okta to any business that manages loads of people and loads of different applications requiring SSO! We have used it on so many different applications and completely streamlined access for our people, saving us time and in effect...money!

Pros

We have used Okta for many years in many different ways! We love the ease of use and the ability to have people signed into different applications through Okta. It eliminates the need for employees to manage several different login names and passwords! Who has time for all that?!

Cons

There is absolutely nothing I dislike about Okta!

September 2017

Jessie from Appfolio Inc.

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

September 2017

Great tool!

It simplifies my life & allows me to more easily do the things I need to on a daily basis.

Pros

I love that it simplifies my life! I literally don't know what I would do without Okta because it allows me to easily access to tools that I need without having to remember a zillion passwords.

Cons

I can't find anything yet. One thing I've thought about is being able to use it for personal log ins (instead of just work-related ones). I haven't tried this but would love to consolidate my personal and professional log in credentials into 1 Okta account.

August 2018

John from GSK

Company Size: 10,000+ employees

Review Source: GetApp


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

August 2018

Best sign-in manager.

Pros

It is very simple to use. The procedures to get into the application are very easy. No previous knowledge is required to understand its functionality. The task of re-typing your passwords is now minimal since this application solves that very problem. They have both Android and iPhone versions, apart from the desktop version. Since there are a lot of applications already enrolled, it becomes easier to use.

Cons

The support team is not very helpful. The fact that they charge you for having a conversation with their support team seemed ridiculous. Also, the very application when all the necessary features are added is quite expensive.

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Great for keeping my information safe and organized!

Pros

Okta is an incredibly helpful tool for keeping everything in one place. Instead of having multiple bookmarks to keep track of your usual spots, Okta keeps them nice and organized. It saves your passwords, so there's no need to remember all the passwords you may use across multiple platforms. It also provides an extra layer of security, which is essential to keeping your information safe and secure.

Cons

No complaints! I have yet to come across any issues with Okta.

September 2018

Harish from ITC Limited

Company Size: 10,000+ employees

Review Source: GetApp


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2018

An application that makes access and identity management an easy task!

Pros

Installing and setting up the application is a very simple process. It didn't take me much time to get used to Okta. It has helped us save a lot of time by eliminating the need to type and retype passwords huge number of times. The support team has been extremely responsive to our concerns and issues were solved with in hours. The integration with the AD (active directory) has been seamless, within seconds we were able to import information and create accounts. In addition to thousands of applications in their catalog, they keep adding more each day.

Cons

I found that the report generation features aren’t up to the mark. When we wanted to delete some accounts, I couldn't do it myself and had to get help from a customer support agent. What they said was we can only deactivate, but not delete them. I needed it to be removed from everywhere in fact.

April 2019

Maxwell (Enmanuel) from V2

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Best SSO solution for use and collaboration

Basic single sign-on for security, managing and sharing single credentials for multiple team members to leverage.

Pros

Interface, app, chrome extension are super easy to use, great options to manage/organize various apps that are assigned.

Cons

There is a situation in which the browser can be set to memorize the password provided by Okta, which technically could allow a user to directly access said password. Ideally they'd look into some browser policies via the chrome extension to account for this

March 2017

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: GetApp


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

March 2017

Make your life easier with Okta

Pros

Ease of use, return on investment, ease of management, reporting, constant improvements. Thats just to hit the top level. Full integration into your environment with more capabilities than most solutions can provide, and all in the cloud. A great place to start for a cloud first methodology.

Cons

No, delete button for users but it's coming. I have several wants with Okta. But they are growing and is becoming more and more useful with each passing quarter.