Better Uptime vs Case IQ

RATING:

4.9

(36)

Better Uptime has 36 reviews and a rating of 4.86 / 5 stars vs Case IQ which has 11 reviews and a rating of 4.64 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.9 (36)
4.6 (11)
Ease-of-Use
5 / 5
4.5 / 5
Value for Money
5 / 5
4.5 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
February 13, 2023
June 28, 2023
Pros/Cons
  • Pros

  • They have a rich set of integrations with a lot of communication and server management platforms, so I don't think you will run out of ways to be informed when a server goes offline.
  • I like the simple interface. It doesn't overwhelm you with too many options but still provides lots of integrations and functionality.
  • Cons

  • Nothing really yet that I disliked, perhaps only automatic dark mode for status pages would be cool.
  • I have yet to find a real downside to this product.
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  • Pros

  • Sight has been customized to perfectly meet our needs to track files.
  • If you ever need help they are always very prompt in answering any questions you may have about any of their webinars.
  • Cons

  • Configurable SSO can be done on the front end with no charge now. Would someone on the Case IQ need to work with internal IT on our end.
  • When the systems are down, this software also goes down and this makes the follow -up of the set complaints hard to effect.
Read all user reviews
Pricing Range
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$
$
$
$
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$
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2022

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos