--- title: "Incident Tracker Software Reviews, Demo & Pricing - 2026" description: "Review of Incident Tracker Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/incident-management/incident-tracker-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Incident Management Software](https://www.softwareadvice.com/incident-management/) / Incident Tracker Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/investigation-management/incident-tracker-profile/reviews/)[Alternatives](https://www.softwareadvice.com/investigation-management/incident-tracker-profile/alternatives/) # Incident Tracker Review From $2,100-$8,400/year Free trial 3 plans Wondering if Incident Tracker is right for your organization? Our Incident Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Incident Tracker 4.6 [(25)](https://www.softwareadvice.com/investigation-management/incident-tracker-profile/reviews/) Pricing Starting at $2,100.00 flat rate per year ### About Incident Tracker Incident Tracker is a cloud-based incident reporting and management platform purpose-built for organizations operating in compliance-driven, high-accountability industries. From healthcare and behavioral health to government agencies, educational institutions, security services, industrial operations, logistics, property management, hospitality, libraries, recreation and parks, and religious organizations — Incident Tracker provides the structure, visibility, and control teams need to manage incidents from first report to final resolution. A Single System of Record for Every Incident Scattered spreadsheets, paper forms, and disconnected email chains create gaps in reporting, slow response times, and expose organizations to compliance risk. Incident Tracker replaces this fragmented approach with a centralized platform where every incident — regardless of type, location, or department — is captured, tracked, escalated, and resolved in one place. Every action is logged and timestamped, creating a complete, auditable trail that stands up to regulatory scrutiny. Fully Customizable Without IT Involvement No two organizations handle incidents the same way, and Incident Tracker is built wi... th that in mind. Administrators can configure custom intake forms tailored to specific incident types — workplace injuries, behavioral health events, security breaches, facility issues, policy violations, and more. Escalation rules, approval workflows, role-based routing, and automated reminders can all be defined without writing a single line of code. As your organization grows or your processes evolve, the platform adapts with you. Built for Regulated and High-Risk Industries Incident Tracker was designed with the unique needs of regulated industries in mind. Healthcare and behavioral health organizations can document clinical incidents, near-misses, and patient safety events while maintaining HIPAA-conscious workflows. Government and education clients benefit from structured reporting processes that support policy compliance and public accountability. Security services and industrial operations teams can manage workplace safety incidents and OSHA-relevant reporting efficiently. Whatever your regulatory environment, Incident Tracker helps you stay ahead of requirements rather than scrambling to meet them. Real-Time Analytics and Reporting Understanding patterns in your incident data is just as important as capturing the data itself. Incident Tracker's built-in analytics dashboard gives administrators and leadership real-time visibility into incident volume, response times, resolution rates, recurring trends, and team performance. Filter and segment data by location, department, incident type, date range, or any custom field — so you're always looking at the metrics that matter most to your organization. Scheduled reports and exports keep stakeholders informed without requiring manual effort. Seamless Integration With Your Existing Tools Incident Tracker's robust API enables deep integration with the platforms your organization already relies on — including EHR and EMR systems, HR platforms, facility management tools, and enterprise communication software. Data flows where it needs to go, eliminating duplicate entry and keeping your broader operational ecosystem in sync. Fast to Deploy, Easy to Adopt One of the most common barriers to software success is low staff adoption. Incident Tracker addresses this with an intuitive, role-appropriate interface that requires minimal training. Field staff, managers, and administrators each see only what's relevant to their role, reducing friction and encouraging consistent use. Cloud-based deployment means there's no infrastructure to manage, and organizations can be up and running quickly regardless of their internal IT capacity. From a small nonprofit managing facility safety to a large healthcare network coordinating incident response across dozens of locations, Incident Tracker scales to meet your needs. Wondering if Incident Tracker is right for your organization? Our Incident Management Software selection experts can help you in 15 minutes or less. ## Incident Tracker User Interface ## Popular Incident Tracker Alternatives Main Product Incident Tracker 4.6 [(25)](https://www.softwareadvice.com/investigation-management/incident-tracker-profile/reviews/) Ratings Breakdown - 4.60Ease of use - 4.61Value for money - 4.70Customer support - 4.16Functionality Pricing Starting at $2100.00 per year Get Price Alternative Product [IBM QRadar Incident Forensics](https://www.softwareadvice.com/investigation-management/ibm-qradar-incident-forensics-profile/) 4.6 [(5)](https://www.softwareadvice.com/investigation-management/ibm-qradar-incident-forensics-profile/#reviews) Ratings Breakdown - 4.20Ease of use - 3.60Value for money - 4.20Customer support - 4.40Functionality Pricing Available upon request Get Price Alternative Product [Rely](https://www.softwareadvice.com/hr/rely-profile/) 4.8 [(14)](https://www.softwareadvice.com/hr/rely-profile/#reviews) Ratings Breakdown - 4.71Ease of use - 4.92Value for money - 5.0Customer support - 4.64Functionality Pricing Available upon request Get Price Alternative Product [Resolver](https://www.softwareadvice.com/pci-compliance/grc-cloud-profile/) 4.4 [(80)](https://www.softwareadvice.com/pci-compliance/grc-cloud-profile/reviews/) Ratings Breakdown - 4.42Ease of use - 4.51Value for money - 4.63Customer support - 4.38Functionality Pricing Starting at $10000.00 per year Get Price Alternative Product [SmartAdvocate](https://www.softwareadvice.com/legal/smart-advocate-profile/) 4.7 [(132)](https://www.softwareadvice.com/legal/smart-advocate-profile/reviews/) Ratings Breakdown - 4.60Ease of use - 4.61Value for money - 4.64Customer support - 4.69Functionality Pricing Starting at $109.00 per month Get Price Alternative Product [Legal Files](https://www.softwareadvice.com/legal/legal-files-profile/) 4.5 [(55)](https://www.softwareadvice.com/legal/legal-files-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.24Value for money - 4.42Customer support - 4.46Functionality Pricing Available upon request Get Price ## Incident Tracker Pricing and Plans Starting price: $2,100.00 per year Free Trial Free Version Starter $2,100.00 flat rate, per year Plan includes: - Core incident reporting platform - Unlimited form types and submissions - Workflows, routing, and notifications - Mobile app (iOS & Android) - Search, reporting, and CSV/Excel export - Up to 2 hours of guided onboarding - Email and phone support (Mon–Fri, Eastern time) - Unlimited users — no per-seat charges - HIPAA-compliant security controls Professional $4,200.00 flat rate, per year Plan includes: - Everything in Starter - Single sign-on (SSO) - API Access - Priority email and phone support - Up to 4 hours of guided onboarding Enterprise $8,400.00 flat rate, per year Plan includes: - Everything in Professional - SCIM provisioning — accounts sync automatically as staff join or leave - Microsoft Graph / Entra ID sync - Custom data retention policy - Dedicated account contact - Up to 6 hours of guided onboarding - Custom Dashboard Builder (included, coming soon) - Development environment (add-on) Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Incident Tracker Features - Popular features found in Incident Management Alerts/Notifications Audit Trail Communications Management Corrective and Preventive Actions (CAPA) Investigation Management IT Incident Management On Call Scheduling Safety Incident Management Status Tracking Ticket Management Workflow Management - More features of Incident Tracker Access Controls/Permissions API Built-In Database Case Management Configurable Workflow Contact Management Customizable Forms Customizable Reports Data Import/Export Data Management Disaster Recovery Document Management Email Alerts Event Logs Forms Management Incident Management Incident Reporting Issue Management Mobile Access Multi-Location Records Management Reminders Reporting & Statistics Risk Assessment Search/Filter Secure Data Storage Single Sign On Task Management ## Incident Tracker Integrations Microsoft Entra ID Integration rated undefined from -1 review ## Incident Tracker User Reviews ## Incident Tracker customer ratings - Overall rating: 4.6/5 - Total reviews: 25 ### Rating distribution - 5 stars: 16 reviews (64%) - 4 stars: 7 reviews (28%) - 3 stars: 2 reviews (8%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.6/5 - Value for money: 4.6/5 - Customer support: 4.7/5 - Functionality: 4.2/5 --- ### Incident Tracker Product For Non-Profit - Overall rating: 5/5 - Reviewer: Marissa B. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent; we have been impressed by the attentive and available customer support as well as the user efficiency. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We selected Incident Tracker for use in a 400-person organization as we had outgrown our homegrown system. We had received positive feedback from organizations of a similar size that they found the program useful, and the reporting function has saved us time as well. Brett Hart has been a fantastic resource for us as we have launched this program! #### Cons We would like to be able to 'tag' employees to review and respond to reports rather than assigning them to one person at a time, as our previous system had this functionality. Otherwise, I can't think of anything else we would change! #### Reasons for switching to Incident Tracker Our organization grew and our homegrown system could not handle the volume and complexity of reports we needed to document. --- ### Our take on incident tracker - Overall rating: 5/5 - Reviewer: Morgan K. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered Very positive experience with this system and people running it. Very helpful with the launching of the platform - helpful with any questions we have, quick to help us with any problems we run across Helpful to find creative solutions for requests.[SENSITIVE CONTENT] on our account has been wonderful! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how customizable the reports and categories can be, how thorough the workflows and the notifications can get. #### Cons Would like to ability to customize the notifications (email and text) going out. Would like to ability to assign the report to multiple people. Would like automatic reports email or able to be sent out automatically - more thorough reports and analytics. Cleaner reports with incident details. #### Vendor response Thank you Morgan for your input! We strive to provide the best support possible, we appreciate the kind words. We will definitely take your suggestions into consideration for future discussions. Replied November 2021 --- ### working with the system. - Overall rating: 3/5 - Reviewer: Elijah L. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I would say it is a good tool for the field I work in. With the constant need to keep track of multiple youths and events it gives a good foundation for that. Most of the issues I have are within the bugs that are sometimes present. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros I like the ease of use during a day of work. The ability to review previous logs if need be. #### Cons Its buggy and slow at times. The log will sometimes to erased. The product will choose 1 day to not load at all. #### Vendor response Thank you for your review Elijah! Please feel free to reach out with any issues at anytime. Our customer service would be happy to address any of your concerns. Replied January 2023 --- ### the ease of use and importance - Overall rating: 5/5 - Reviewer: Deborah G. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. able to look back a info on youth and how certain incidents are handled and if its successful #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy to use easy to explain to new staff and self explanatory #### Cons nothing, great system and love being able to look back over previous similar incidents and how they were handled and the outcome #### Vendor response Thank you so much for your review Deborah! We are so happy to hear that you find value in our system and everything is working well! Replied January 2023 --- ### Great Product!! Great Customer Service!! - Overall rating: 5/5 - Reviewer: Laurie L. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I used this product at a previous employment placement and loved it! I encouraged my current employer to try it and we started to use it in April of 2022. Staff really enjoys the ease of the use, and we actually get more reports now. Customer Service is THEE BEST!!!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very user friendly and can be customized to meet the needs of an agency. We have the best support from those at Incident Tracker! They customized the program for us and continue to help with updates. We are SO impressed with the quick help and professionalism of the company. So much to like! I also like the reports that I can run in the program. #### Cons Would be helpful if multiple users could be assigned to a report to add information. That is all I can think of! #### Reasons for choosing Incident Tracker We were using paper to complete incident reports. I had used the product before and now we use it here. It was such a good program and was offered at such a very good price for us. We are SO glad that we have the program. It has made a huge difference in how we manage incidents. THANK YOU!!!! #### Vendor response Thank you Laurie for your customer loyalty and continued business. We are so glad it has been an asset to you in multiple employments. Replied November 2022 --- ### Lab Incident Reports - Overall rating: 4/5 - Reviewer: Vianney S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros I am able to rely any issues with specimens to the clinics we serve in a timely convenient manner. #### Cons Don't like that the clinic/Facility I am sending the incident to does not automatically populate the person I am sending it to. I have to manually search for the person and assign them a ticket.Also would like a notification to let me know that the person has seen the incident report even if they are taking further actions to resolve it. #### Vendor response Thank you for your feedback Vianney! You have given some great suggestions we will discuss. We are happy to hear you would recommend us in the future! Replied January 2023 --- ### Incident Tracker is so helpful - Overall rating: 5/5 - Reviewer: Kate C. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I work at a residential campus for kids with behavior issues so we use the software to not only log specific incidents that occur, but we also use it so that each program can track/log the daily activity of clients - each program on campus creates a daily shift report using Incident Tracker. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros The software allows the user to keep a chronological record of all incidents that occur or need tracking. The software allows the user to search for past records using a variety of filters. #### Cons Although the software offers a variety of filters in which the user can search for info in the system, the search function almost has too many option and can be overwhelming when trying to run a search of old reports. #### Reasons for switching to Incident Tracker To modernize our process and find a better way to track and manage daily activity and incidents on campus. #### Vendor response Thank you for your feedback Kate! We are glad to hear the software has been a versatile tool within your organization. Replied December 2022 --- ### Injury and accident management - Overall rating: 4/5 - Reviewer: Ryan H. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We love the system and ease of use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Each user can have different levels of ability. The documentation or tracking of all action taken or submitted with report. #### Cons Duplication of fields when a report is filed. #### Reasons for choosing Incident Tracker We like the ability to create our own forms and the communication piece. #### Reasons for switching to Incident Tracker We made the switch when we upgraded our system and would have to have our technology department recreate it. This was a good transition point to use something with better features and ability. #### Vendor response We appreciate your continued use of our product and we are happy to hear that it is benefitting your organization Ryan! Replied May 2022 --- ### Incident Management - Overall rating: 5/5 - Reviewer: Heather D. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered Overall we adore this program and it's features. This is an excellent product to fit small and semi large agencies. It was able to assist us in getting a handle of a manual process which had quickly outgrown itself. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This software allows us to visualize and quickly analyze incidents which are open and pending actions. #### Cons We would like to see the ability to have incidents assigned to more than one person. For example, if a client has a medical situation, we sometimes have to route a review to the nurse manager and the program supervisor of the clinical service. This slows down our wrapping up the incidents . #### Reasons for choosing Incident Tracker Cost effective, and ease of start up and use. #### Vendor response Thank you Heather for your insight! We are glad to hear the software has been so helpful to your organization. We will take your suggestions into consideration in our discussions for future upgrades. Replied November 2021 --- ### Active User Review - Overall rating: 4/5 - Reviewer: Patrick F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. This is a very good and basic incident management/tracker program. It is easy to use on the staff end. I am able to gather enough information and investigate the matter. It is very customizable and the staff are great to make changes. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, internet based, ability to modify to meet the needs of the company #### Cons Reporting could be more robust and a bit easier to use. Would like to be able to change some of the fields that currently cannot be changed. #### Vendor response Thank you for your insight Patrick! We are glad the customization works for your organization. We will discuss ways to make more reporting fields changeable. Replied January 2022 --- Showing 1 - 10 of 25 Reviews [See All Reviews](https://www.softwareadvice.com/investigation-management/incident-tracker-profile/reviews/) ## Incident Tracker Popular Comparisons [Resolver vs Incident Tracker](https://www.softwareadvice.com/pci-compliance/grc-cloud-profile/vs/incident-tracker/)[SmartAdvocate vs Incident Tracker](https://www.softwareadvice.com/investigation-management/incident-tracker-profile/vs/smart-advocate/)[Legal Files vs Incident Tracker](https://www.softwareadvice.com/investigation-management/incident-tracker-profile/vs/legal-files/) [Compare All Alternatives](https://www.softwareadvice.com/investigation-management/incident-tracker-profile/alternatives/) ## Other Top Recommended Incident Management Software [VelocityEHS](https://www.softwareadvice.com/compliance/velocityehs-profile/) **4.4** (85) Recently recommended **25** times [Resolver](https://www.softwareadvice.com/pci-compliance/grc-cloud-profile/) **4.4** (80) Recently recommended **20** times [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (297) Recently recommended **11** times [Healthcare Compliance Software](https://www.softwareadvice.com/cloud-security/the-guard-profile/) **4.9** (32) Recently recommended **9** times Stuck Between Options? 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