Incident Tracker
Incident Tracker
About Incident Tracker

Showing 1 - 5 of 23 reviews
Deborah
Company size: 501-1,000 employees
Industry: Individual & Family Services
Time used: More than 2 years
Review Source: CapterraÂ
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
January 2023
the ease of use and importance
able to look back a info on youth and how certain incidents are handled and if its successful
Pros
easy to use easy to explain to new staff and self explanatory
Cons
nothing, great system and love being able to look back over previous similar incidents and how they were handled and the outcome
Response from Incident Tracker
Thank you so much for your review Deborah! We are so happy to hear that you find value in our system and everything is working well!
Replied January 2023
Laurie
Company size: 51-200 employees
Industry: Mental Health Care
Time used: Less than 12 months
Review Source: CapterraÂ
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
October 2022
Great Product!! Great Customer Service!!
I used this product at a previous employment placement and loved it! I encouraged my current employer to try it and we started to use it in April of 2022. Staff really enjoys the ease of the use, and we actually get more reports now. Customer Service is THEE BEST!!!!
Pros
Very user friendly and can be customized to meet the needs of an agency. We have the best support from those at Incident Tracker! They customized the program for us and continue to help with updates. We are SO impressed with the quick help and professionalism of the company. So much to like! I also like the reports that I can run in the program.
Cons
Would be helpful if multiple users could be assigned to a report to add information. That is all I can think of!
Reasons for choosing Incident Tracker
We were using paper to complete incident reports. I had used the product before and now we use it here. It was such a good program and was offered at such a very good price for us. We are SO glad that we have the program. It has made a huge difference in how we manage incidents. THANK YOU!!!!
Response from Incident Tracker
Thank you Laurie for your customer loyalty and continued business. We are so glad it has been an asset to you in multiple employments.
Replied November 2022
Vianney
Company size: 201-500 employees
Industry: Hospital & Health Care
Time used: Less than 2 years
Review Source: CapterraÂ
EASE OF USE
4
FUNCTIONALITY
3
January 2023
Lab Incident Reports
Pros
I am able to rely any issues with specimens to the clinics we serve in a timely convenient manner.
Cons
Don't like that the clinic/Facility I am sending the incident to does not automatically populate the person I am sending it to. I have to manually search for the person and assign them a ticket.Also would like a notification to let me know that the person has seen the incident report even if they are taking further actions to resolve it.
Response from Incident Tracker
Thank you for your feedback Vianney! You have given some great suggestions we will discuss. We are happy to hear you would recommend us in the future!
Replied January 2023
Elijah
Company size: 51-200 employees
Industry: Non-Profit Organization Management
Time used: More than 2 years
Review Source: CapterraÂ
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
1
January 2023
working with the system.
I would say it is a good tool for the field I work in. With the constant need to keep track of multiple youths and events it gives a good foundation for that. Most of the issues I have are within the bugs that are sometimes present.
Pros
I like the ease of use during a day of work. The ability to review previous logs if need be.
Cons
Its buggy and slow at times. The log will sometimes to erased. The product will choose 1 day to not load at all.
Response from Incident Tracker
Thank you for your review Elijah! Please feel free to reach out with any issues at anytime. Our customer service would be happy to address any of your concerns.
Replied January 2023
Kate
Company size: 1,001-5,000 employees
Industry: Individual & Family Services
Time used: More than 2 years
Review Source: CapterraÂ
EASE OF USE
4
FUNCTIONALITY
4
December 2022
Incident Tracker is so helpful
I work at a residential campus for kids with behavior issues so we use the software to not only log specific incidents that occur, but we also use it so that each program can track/log the daily activity of clients - each program on campus creates a daily shift report using Incident Tracker.
Pros
The software allows the user to keep a chronological record of all incidents that occur or need tracking. The software allows the user to search for past records using a variety of filters.
Cons
Although the software offers a variety of filters in which the user can search for info in the system, the search function almost has too many option and can be overwhelming when trying to run a search of old reports.
Reasons for switching to Incident Tracker
To modernize our process and find a better way to track and manage daily activity and incidents on campus.
Response from Incident Tracker
Thank you for your feedback Kate! We are glad to hear the software has been a versatile tool within your organization.
Replied December 2022