Incident Tracker

RATING:

4.6

(25)

About Incident Tracker

Incident Tracker is an on-premise and cloud-based solution that helps security firms, educational institutions, healthcare agencies, and other businesses manage incidents. It enables users to categorize digital forms into multiple groups and generate incident reports based on actionable analytics. Key features of Incident Tracker include alerts/notifications, document management, role-based access, data import/export, and heat maps. It allows businesses to create customizable forms with details such as name, code, or incident description as well as add text boxes, labels, or radio buttons. Additionally, users can track the status of reports and receive reminders on follow-up processes. Incident Tracker also helps enterprises integrate with Active Directory and Ligh...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.
The Reports and Analytics page shows the most recent reports which can be sorted by status. The Advanced Search, Trending, and other analytics can be accessed also.

Incident Tracker Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for Incident Tracker

1 - 5 of 25 Reviews

Marissa

Mental Health Care, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Incident Tracker Product For Non-Profit

Excellent; we have been impressed by the attentive and available customer support as well as the user efficiency.

PROS

We selected Incident Tracker for use in a 400-person organization as we had outgrown our homegrown system. We had received positive feedback from organizations of a similar size that they found the program useful, and the reporting function has saved us time as well. Brett Hart has been a fantastic resource for us as we have launched this program!

CONS

We would like to be able to 'tag' employees to review and respond to reports rather than assigning them to one person at a time, as our previous system had this functionality. Otherwise, I can't think of anything else we would change!

Reasons for switching to Incident Tracker

Our organization grew and our homegrown system could not handle the volume and complexity of reports we needed to document.

Kate

Individual & Family Services, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed December 2022

Incident Tracker is so helpful

I work at a residential campus for kids with behavior issues so we use the software to not only log specific incidents that occur, but we also use it so that each program can track/log the daily activity of clients - each program on campus creates a daily shift report using Incident Tracker.

PROS

The software allows the user to keep a chronological record of all incidents that occur or need tracking. The software allows the user to search for past records using a variety of filters.

CONS

Although the software offers a variety of filters in which the user can search for info in the system, the search function almost has too many option and can be overwhelming when trying to run a search of old reports.

Reasons for switching to Incident Tracker

To modernize our process and find a better way to track and manage daily activity and incidents on campus.

Vendor Response

Thank you for your feedback Kate! We are glad to hear the software has been a versatile tool within your organization.

Replied December 2022

Elijah

Non-Profit Organization Management, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

1

Reviewed January 2023

working with the system.

I would say it is a good tool for the field I work in. With the constant need to keep track of multiple youths and events it gives a good foundation for that. Most of the issues I have are within the bugs that are sometimes present.

PROS

I like the ease of use during a day of work. The ability to review previous logs if need be.

CONS

Its buggy and slow at times. The log will sometimes to erased. The product will choose 1 day to not load at all.

Vendor Response

Thank you for your review Elijah! Please feel free to reach out with any issues at anytime. Our customer service would be happy to address any of your concerns.

Replied January 2023

Laurie

Mental Health Care, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

Great Product!! Great Customer Service!!

I used this product at a previous employment placement and loved it! I encouraged my current employer to try it and we started to use it in April of 2022. Staff really enjoys the ease of the use, and we actually get more reports now. Customer Service is THEE BEST!!!!

PROS

Very user friendly and can be customized to meet the needs of an agency. We have the best support from those at Incident Tracker! They customized the program for us and continue to help with updates. We are SO impressed with the quick help and professionalism of the company. So much to like! I also like the reports that I can run in the program.

CONS

Would be helpful if multiple users could be assigned to a report to add information. That is all I can think of!

Reason for choosing Incident Tracker

We were using paper to complete incident reports. I had used the product before and now we use it here. It was such a good program and was offered at such a very good price for us. We are SO glad that we have the program. It has made a huge difference in how we manage incidents. THANK YOU!!!!

Vendor Response

Thank you Laurie for your customer loyalty and continued business. We are so glad it has been an asset to you in multiple employments.

Replied November 2022

laura

Security and Investigations, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

University of La Verne

I love using it

PROS

This software is user friendly and easy to use

CONS

The new search feather is a little confusing

Reason for choosing Incident Tracker

user friendly and cost

Vendor Response

Thank you Laura, we are glad that you are enjoying our user friendly interface!

Replied June 2022