--- title: "Grin Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Grin. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Grin is a good fit for you!" source_url: "https://www.softwareadvice.com/influencer-marketing/grin-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Influencer Marketing Software](https://www.softwareadvice.com/influencer-marketing/) / [Grin](https://www.softwareadvice.com/influencer-marketing/grin-profile/) / Grin Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/influencer-marketing/grin-profile/) Reviews [Alternatives](https://www.softwareadvice.com/influencer-marketing/grin-profile/alternatives/) # Grin User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 147 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.8/5 - Value for money: 4.5/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 113 reviews (77%) - 4 stars: 27 reviews (18%) - 3 stars: 4 reviews (3%) - 2 stars: 1 reviews (1%) - 1 star: 2 reviews (1%) ### Most mentioned pros - However, it could greatly improve its user-friendliness, streamline affiliate link setup, and enhance payment tracking for a smoother experience overall. - This linkage between Grin and our Shopify ecommerce platform has not only enhanced convenience but has also boosted the efficiency of our influencer collaborations. - Very user friendly product that helped us scale our influencer and ambassador programs efficiently. ### Most mentioned cons - Grin is a resource drain, creating problems instead of solving them. - Avoid Grin and save yourself the frustration and wasted money. - The user interface can be quite unfriendly, making navigation a bit of a puzzle at times. ## Grin customer reviews Showing reviews 1-25 of 147 (page 1). ### Grin for the win! - Overall rating: 5/5 - Reviewer: Mike M. - Industry: Food & Beverages - Company size: 201-500 employees - Product usage: 1-3 years · daily - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered Sourcing of creators to drive brand awareness and campaigns #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Creator search is great, easy to sort / filter the audience of the creator you want. #### Cons at times pulling the creator report is a challenge, despite altering talent handle being modified --- ### Managing influencers is easy with Grin! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: August 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Grin makes managing multiple campaigns and numerous brand ambassadors easy. Between the content library and analytics, I feel good knowing everything is in one place! #### Cons Often times we work with multiple levels of influencers from micro to macro or celebrities. Sometimes the influencers want separate terms from the campaign and we are not able to create terms per influencers at this time. #### Vendor response Lena, Thank you so much for sharing your experience with GRIN! Replied August 2020 --- ### Great Concept, Needs Further Development - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Industrial Automation - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Grin is that it’s a great concept, but the software itself has not been developed enough. With some more development, I think it really has potential to help a lot of companies manager their influencer relations. But right now, there are too many errors and glitches. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros I love the look of this software. It’s very clean and minimalist. It also tracks how an influencer performs, which is essential for my business. It helps us see very quickly who is bringing in the most traffic and sales for us. #### Cons I did not like the fact that there are so many glitches in the software. There are a ton of underdeveloped aspects that result in errors that only customer support can resolve. On top of that, customer support is very unresponsive and unhelpful. They have not resolved one of the main issues we have had with influencers connecting social platforms for over a year now. #### Vendor response Thank you for the honest feedback, Brenten! I'm glad to hear that you're leveraging our resources to help you track creator performance. I'll take your feedback to the product team. Replied February 2022 --- ### Colleen Kelly-Influencer Marketing Associate at Home Chef - Overall rating: 4/5 - Reviewer: Colleen K. - Industry: Consumer Goods - Company size: 201-500 employees - Product usage: less than 1 year · daily - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my team and I love using Grin. We plan to use Grin into 2020 and hopefully, beyond! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the ease of use--we are able to set up campaigns easily with Grin and pay them easily. This software makes working with micro-influencers easy and efficient. I also love the search feature. I have found some great influencer partners by utilizing Grin's lookalike function and use this feature daily when sourcing new influencers. #### Cons I wish the application was a bit more intuitive for influencers--many have questions on how to link their PayPal as it is not very clear. #### Vendor response Thank you for sharing your experience! Replied December 2019 --- ### Grin helped us scale our influencer program! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 501-1000 employees - Product usage: less than 1 year · daily - Reviewed: February 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GRIN has allowed us to scale our Influencer program and keep outreach and management to one person, as opposed to bringing on extra headcount internally. GRIN has provided a lot of learnings on the behind the scenes metrics of an influencer's validity and audience information, which has been key in negotiating rates and deciding to work with someone or not! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The CRM behind the platform has been pivotal to store all of our influencer's information and keep a communication log of all the emails back and forth. The campaign section of the platform keeps everything super organized so you can run multiple campaigns seamlessly and simultaneously. #### Cons There are a couple features that just don't apply to our business, I wish we could swap out things like the content management section for the pro version of the dashboard. --- ### Using Grin at Scale - Overall rating: 5/5 - Reviewer: Megan G. - Industry: Cosmetics - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered GRIN has been a great partner with attentive reps and program support. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros GRIN allows us to scale our evergreen influencer programs quickly and efficiently, from onboarding to regular communications. #### Cons The UX can be overwhelming and we do not use all of the features. #### Vendor response Thank you for your honest feedback, Megan! We'll be sure to share the special mention of the support team. It's great to see that GRIN has helped with scaling your evergreen influencer programs quickly and efficiently. Replied June 2022 --- ### GRIN is the most advance platform available for influencer marketing - Overall rating: 5/5 - Reviewer: Danielle M. - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been working in this field for almost two years now and have used a few other influencer platforms and I can honestly say that no other platforms compares to the capabilities of GRIN. From influencer recruitment, managing campaigns, shipping product, to analyzing data and performance - GRIN has it all! Before GRIN, I usually preferred to manage outreach with influencers via email so that my messages didn't come across as robotic and I was able to personalize each message to each influencer. This made it very difficult to manage where I was at with influencers and took a lot of time away from other tasks. With GRIN, I love that you can customize emails so that it still feels personal to each influencer, but you can reach out at much larger scale. This has not only sped up the process of our partnerships, but has boosted productivity across our team and has allowed us to manage hundreds of partnerships/ campaigns at once. Another thing that I love about GRIN is how willing the team is to help. Influencer marketing is an ever changing industry and often times it is hard for platforms to keep up. Anytime our team comes up with a suggestion on ways for which the platform could be modified, the team at GRIN is always willing to hear feedback and actually takes action on making improvements. In addition, anytime there is a glitch on the platform, they are so quick to jump in and try and fix the problem! They truly want the best for their clients! #### Cons Like any other platform that you use, there are going to be some glitches from time to time. GRIN has their fair share of small glitches that come up, but as I mentioned their team is extremely quick on fixing any that arise. #### Vendor response Danielle, Thank you for sharing your GRIN experience. We strive to help teams be productive and run a smooth influencer marketing program. It's great to hear that using the tool has helped your team boost productivity and scale your program while allowing you to personalize your outreach to influencers. Replied March 2020 --- ### A CRM for influencers that's organized and automatic - Overall rating: 5/5 - Reviewer: Ian P. - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GRIN is really a combination of two really important things -- cross-platform influencer search and CRM. The search is helpful because a lot of other platforms have their own internal network of influencers to search through, which means that you're going through a smaller pool of candidates. GRIN searches all social networks no matter if the users have signed up for GRIN. And the CRM piece is critical. I've been able to set up a prospect pipeline, multiple campaigns, and the tracking is simple. Everything is organized and automatic. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros GRIN's greatest quality is its organization. It's not just a platform to find influencers or keep track of them -- it's a full-on relationship manager that can track every detail of your process. I like that I can see every email to a prospect, I can customize the prospect pipeline, and I can easily track exactly where the relationship is at even after they become an influencer. It's also great that I can manage all of my influencer content in one spot as well as my payments. It's so helpful that GRIN can take care of the 1099s for my influencers at the end of the year and I just have a bill from GRIN. I also love how smoothly it integrates with my Shopify store. #### Cons A downside is that I have issues with influencers connecting on the platform about 20% of the time -- either they have an IG account but not a FB account, or they used their desktop to connect their IG and the connection is more easily made on mobile. It's the only part of the process that can rocky, and I wish it were smoother. With that said, once everything is set up, it works really well. --- ### Great over-all Influencer Campaign Management Tool! - Overall rating: 4/5 - Reviewer: Jennifer F. - Industry: Marketing and Advertising - Company size: 201-500 employees - Product usage: 1-3 years · daily - Reviewed: February 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall amazing experience with Grin. It makes our jobs a whole lot easier to have a platform where we can handle all influencer partnerships and track campaign metrics. I enjoy having someone on the Grin team available to us in case any issues arise throughout the day. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The creator search is a great tool, specifically the look-alike feature. I love the ability to customize campaigns and landing pages. I also love the different ways you can set up the items an influencer will receive - either importing items but my favorite is allowing to select straight from the site and just setting product limit or a specific amount. Content tracking and reporting is a huge benefit. Keeps all influencer communication, search, outreach, and reporting all in one place. This really helps the team on the day to day! #### Cons We sometimes encounter small hiccups or glitches, but nothing our Grin contact can't dive into and fix for us! However, as a platform that is always growing, improving, and adding new features, I understand this is something we may face. #### Vendor response Thank you for your honest feedback Jennifer! Happy to hear that GRIN helps you handle all creator partnerships and track campaign metrics. Replied February 2022 --- ### When you onboard with GRIN you'll wish you started sooner! - Overall rating: 5/5 - Reviewer: Olivia S. - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: April 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's a 10 for me! GRIN employees are the most wonderful people and their love for their jobs carries over into the software and truly continues to wow me. I have yet to have anything less than a top tier experience with GRIN from the sales team to, our CSM (shoutout to Katie), and literally anyone and everyone that works with them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros GRIN is the gold standard of influencer marketing software. They are the front runners in innovation as well as amazing support both from an engineering side and customer success side. GRIN takes so much of the mess of influencer marketing and cleans it up into one beautiful and effortless software. #### Cons The ONLY drawback to GRIN is that there are specific plug ins that you have to upgrade to add on (this is so normal with any software though). #### Vendor response Thank you for your honest feedback, Olivia! We'll be sure to share the special mention of Katie. Happy to hear you receive amazing support from the engineering and customer success teams at GRIN. Replied April 2022 --- ### Grin is a stellar tool for scaling influencer marketing! - Overall rating: 5/5 - Reviewer: Kamila O. - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: May 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Grin has helped scale our influencer intiatives remarkably, helping build a strong brand awareness on social, increasing UGC by 600%, and developing an organic funnel for our ambassador program. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros So many great features and everything you need to plan, organize, and execute successful influencer campaigns. Many different ways to communicate and engage with influencers. #### Cons Small bugs and updates occasionally. But after each maintenance fix, Grin comes out working flawlessly. #### Vendor response Thank you for your honest feedback, Kamila! We're always excited to hear how GRIN has helped tackle so many of the challenges of running an impactful program like yours. Replied May 2022 --- ### GRIN will save you time and energy! - Overall rating: 5/5 - Reviewer: Jessi V. - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered Yes, love! Saves me so much time and energy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything is under one roof! Organization, tracking and reporting. #### Cons There are some glitches, but GRIN's CS team is super responsive and quick to help with any issues. #### Vendor response Thank you for sharing your honest feedback, Jessi! Glad to hear that you're saving time and energy with GRIN. Replied September 2022 --- ### The ONLY Creator Management Platform You Need - Overall rating: 5/5 - Reviewer: Jess D. - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GRIN has taken me from spreadsheets and hours of data pulling to being able to really interact with the community and focus my time and energy where it really matters. I love how quick they are to respond to support messages when I need an extra hand, my CSM's bi-weekly or monthly meetings with me, and my ability to be worry free when it comes to everything pulling into GRIN so I don't have to manually track it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the do it all ability to have everything I could possibly want in one platform. My goal for my program is to always ensure a seamless process for my creators and GRIN does just that. Allowing me to dedicate optimal time to building relationships with my creators. #### Cons The only thing I wish GRIN had was a more mobile friendly option. I'm sure they'll be working on it soon! Being on a flexible schedule it would be great to have the option to view my campaigns from anywhere on my phone. #### Vendor response Thank you for your honest feedback, Jess! Happy to hear GRIN has everything you need in one spot and saves you time. We love that you're able to use the saved time to build relationships with your creators! Replied February 2023 --- ### Overall Great Tool for Influencer Mangagement - Overall rating: 4/5 - Reviewer: Stefanie D. - Industry: Consumer Goods - Company size: 1001-5000 employees - Product usage: 1-3 years · daily - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall more efficient campaign management has been crucial - ability to manage multiple campaigns at one time. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer support team is amazing - they are quick and responsive to help with any challenges that arise. Having millions of potential partners to vet are great. The template approach for outreach to partners is great and makes outreach more efficient. #### Cons Needs a better integration with TikTok. Also, the contact emails should be updated more regularly to ensure outreach is consistent and easy. --- ### Innovative platform with an incredible team - Overall rating: 5/5 - Reviewer: Sydnee K. - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: November 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GRIN has helped us scale and elevate our influencer program over the years in ways we didn't know was possible. With it's campaign and email capabilities, in addition to influencer search tools, we're able to manage multiple influencer programs in a more streamlined way and less hands on approach in order to do more without taking up more time. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros GRIN continues to be very innovative with constant new features and webinars to stay ahead of the always-changing social/influencer landscape. The platform and the fantastic GRIN team has helped streamline our influencer program all into one place and scale it in amazing ways. #### Cons If I could add anything to GRIN, it would just be to expand into more social channels in a more in depth way like it currently does for Instagram. But excited for new upcoming features that I'm sure they have in the works! --- ### GRIN is the BEST! - Overall rating: 5/5 - Reviewer: Lauren M. - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love GRIN, it has helped me manager my influencer and ambassador program and really scale it! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the ease of campaign and activation management. Payments through GRIN! The customer service is impeccable. Email sequences and templates. Data, analytics and reporting features are amazing! #### Cons The search feature for influencers is no longer available. Inputting creators into the platform takes longer than it used to. #### Vendor response Thank you for your honest feedback, Lauren! We're always excited to hear how GRIN has helped tackle so many of the challenges of running an impactful program like yours. Replied February 2023 --- ### "Love Grin!" - Overall rating: 5/5 - Reviewer: Samantha H. - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: February 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [SENSITIVE CONTENT], our CX manager is incredible. She's responsive, helpful and makes Grin super intuitive and valuable for our team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Grin is the most comprehensive influencer platform we've tried. It's powerful, saves hours of vetting and is a true one-stop CRM for influencer campaign management. #### Cons There's nothing we dislike about GRIN. If we had to pick something, it would be that there are some features we're still waiting on but I know they're in development and are almost ready! #### Vendor response Thank you for your honest feedback, Samantha! We'll be sure to share the special mention of your Customer Success Manager. So glad that you're finding the tools to help you save time and find the right influencers for your brand. Replied February 2022 --- ### Grin Overview - Overall rating: 5/5 - Reviewer: Whitney P. - Industry: Apparel & Fashion - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: November 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's easy for my influencers to sign up! #### Cons The discovery and reporting. I was able to demo creator IQ and their reporting is amazing in the design view. I can see all analytics on best performing posts, influencers and it rolls up monthly reporting. They also do white listing included in the pricing. #### Vendor response Thank you for the honest feedback Whitney! So glad that it's easy for your influencers to sign up for their campaigns. We do have a robust reporting suite that can provide you the high-level information that you're looking for, along with more detail in report builder to really drill down into influencer, content, and campaign success. I'd love to make sure that I can share some resources that could help so please feel free to reach out to me directly at katya@grin.co or to your Customer Success Manager. All that being said we understand that there is always room for improvement and welcome your thoughts. Feel free to contact the product team directly at product@grin.co to share your ideas. Replied November 2021 --- ### GRIN has exponentially scaled our program - Overall rating: 5/5 - Reviewer: Maddi B. - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: April 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been able to develop uniform partnerships and mass management of influencer relationships, while maintaining personal communication with our partners. We have greatly reduced the amount of time that placing influencer orders used to take thanks to Grin’s integration with Shopify. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Being able to house and organize all of our influencers in one place has streamlined our process and enabled us to more than double the amount of people we work with each month. I like that GRIN is very much what you make of it. We have also found GRIN helpful in managing our incoming content which we then repurpose across channels. Increasing our # of partnerships and having greater access to the content has earned us increased revenue on our website where we distribute this content. #### Cons We sometimes struggle with organizing our campaigns and reporting uncertainties however the Grin Support team is one of the most responsive, knowledgeable and friendly I have ever worked with. You can tell they are excited to hear about opportunities to change, and they regularly take our feedback into account. #### Vendor response Maddi, Thank you so much for sharing your GRIN experience. We will be sure to pass along the kudos to our amazing GRIN support team. Replied April 2020 --- ### Easy to use and setup. Super helpful staff. Some desired features, but not many. - Overall rating: 5/5 - Reviewer: Grant G. - Industry: Automotive - Company size: 201-500 employees - Product usage: less than 1 year · daily - Reviewed: February 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Fantastic. I love, even when I have a stupid or obvious question, the support staff really try and help and go above and beyond to make sure all my questions are answered. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Influencer discovery Influencer contact management Helpdesk / Support staff #### Cons Too reliant on influencer cooperation for content to be captured. I wish there was a way to internally tag IG Stories, posts, or pieces of content on OTHER platforms (YouTube, Tiktok, FB) without the influencer using the appropriate hashtags. #### Vendor response Thank you for your honest feedback, Grant! It's great to see that GRIN helps with searching for creators and that the support team goes above & beyond. We'd like to make sure that you're able to leverage all of GRIN's content features. Feel free to reach out to your Customer Success Manager fore more information. Replied February 2022 --- ### Very disappointed for this overpriced software - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered Grin didn't solve any of the problems we were looking to solve with influencer marketing. Very disappointed #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Organizing campaigns is done relatively easy. #### Cons The creator search tool was horrible, we couldn't find any creators that aligned with our brand. This was the main reason we signed up for this software and now we're stuck in a contract for the rest of the year with useless software that has a horrible ROI. -Grin was also glitchy at times especially when sinking to Shopify -It takes at least one week to get a help from support staff. When you look at the setup and times when we had issues we waited several weeks just to get issues fixed. #### Vendor response Thank you for your feedback, Kerry! We're sorry to hear that and would like to connect to better understand your goals with using GRIN. Please reach out to me directly at taylor.andrews@grin.co. Replied April 2022 --- ### GRIN is an essential resource for planning and executing influencer campaigns! - Overall rating: 5/5 - Reviewer: Christine J. - Industry: E-Learning - Company size: 501-1000 employees - Product usage: 1-3 years · daily - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My team's experience with GRIN has been great! The GRIN support team and engineers are SO helpful and work so quickly to resolve any and every issue we mention! I am very satisfied with the service and attention we have received! Kudos to everyone at GRIN, especially [SENSITIVE CONTENT HIDDEN], who has made our experience so amazing! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros GRIN helps my team plan and execute monthly microinfluencer campaigns with ease, reduction in work time, and on a timely basis! Anyone from the team who logs in can see what stage of the campaign each influencer is in, in real time. Also because the inbox is shared, email communications are available for all teammates, so even if someone is out of office, another associate can cover for them. #### Cons Every feature is great! The one thing I'd improve is the email feature. It has a delay, and it would be helpful to be able to organize/store the emails as we do with Outlook. --- ### Best one-stop-shop for Creator Marketing - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Apparel & Fashion - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: November 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the different integrations that GRIN offers, from Shopify to Lumanu it makes it extremely simple to run creator campaigns. #### Cons Sometimes, it's difficult to find the nano or micro YouTube creators to onboard into the platform. --- ### Grin Review - Overall rating: 5/5 - Reviewer: Kiah S. - Industry: Online Media - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered Our organisation has been using Grin for almost a year now and we've genuinely seen an increase in efficiency with our team as well as an overall streamlined view of our reporting. Both have been extremely helpful for our day to day goals as an Influencer Marketing team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love that Grin allows you to streamline the process of influencer marketing. From outreach, to product selection, fulfillment and ultimately seeing the ROI in real time from the influencers efforts, Grin does it all. Being able to automize email templates, connect product from our online store to the platform and have a curated way for the influencers to join campaigns, is something I truly appreciate from Grin. #### Cons There may be features from day to day that are being adjusted on the back end of Grin that can make things a little confusing at first. However these minor challenges are typically fixed ASAP once you make the team aware of anything that is causing you issue. --- ### Very Helpful - Overall rating: 4/5 - Reviewer: Kelsey M. - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: September 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall we are very happy with GRIN. Whenever we have questions or issues they are quickly resolved and the GRIN team is always easy to get a hold of. We have definitely had a great experience overall. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We like that GRIN allows us to keep everything in one place. From emails, to contacts, to orders for influencer kits, and the content, it makes it so much easier to have it all in one place. This makes it easy to search for potential influencers as well. We love that you can apply filters and search for specific people (lookalike searches are THE BEST!). #### Cons There are sometimes certain quirks that we run into when it comes to some things related to the software. One thing is that we wish there was an easier way to mark people that we are not interested in when we are doing searches because we notice people just continue to show up. If we could delete those people out of the search or mark "not interested" that would make our searches much easier. Also, sometimes the filters on searches do not seem to work. With our product being alcohol related it is important we don't reach out to people under the age of 21, but sometimes they get through the filters. ---