Overall, a very reliable platform, with tons of options for customization and all the needed functionality to deploy, customize, optimize, track and scale successful referral campaigns with minimal technical hussle.

You can get started with your referral campaigns without much technical hassle, long production times and complicated integrations. The settings are so flexible that allow you to be very creative when it comes to coming up with campaign concepts.

When you first get into the platform, you might get a bit overwhelmed with the number of options for customization - requires a little bit of familiarity with how referral programs work - but even if you struggle, the team is always there to support you and your choices in a very timely and friendly manner

Referral Factory has been a game-changer for our management consulting business. While there are some areas for improvement, such as the user interface and initial setup process, the platform's impact on our business has been significant. The integration with Hubspot is seamless, and the ability to incentivise customers to refer their friends and family has led to a steady stream of high-quality leads. The team at Referral Factory has been supportive and responsive, providing valuable insights into optimising our referral programme. We highly recommend Referral Factory as an excellent investment for any business looking to grow and increase sales.

Referral Factory has had a significant impact on our business by generating more referrals and boosting sales. The integration with Hubspot is seamless and makes it easy to manage our sales pipeline and track progress. The ability to incentivise customers to refer their friends and family is a great feature that has led to a steady stream of high-quality leads. The team at Referral Factory is supportive, responsive, and provides valuable insights into optimising our referral programme. I will also give a shout-out to [sensitive content hidden] for their support throughout our 18 months so far with the business providing great customer support.

The user interface could be more user-friendly, especially for those who are not familiar with referral marketing. The initial setup process can be somewhat time-consuming for the user, however, I understand this is also important to make sure everything is set up correctly.

Amazing support form all involved, and loving being a part of your growth! Fingers crossed our two campaigns are a hit so I can really brag for you ;)

Integration was easy, support is exceptional, service is top-notch, rewards system is easy and intuitive. And honestly, the layout and design of the campaign creator is great, just needs a few more features to be perfect!

I do find myself having to create media libraries etc to simulate a dashboard which should really be standard with any affiliate program. Also the Hubspot integration also had some issues, which was clearly from my side in the end, but could have been avoided.

As I've said above, the platform is very intuitive and easy to use. The structure is almost perfect and you can handle multiple things at once without any hassle!

It's a very intuitive platform. Great management structure, with lots of options. You can manage the progress of each influencer and set up a rewards system!

You can't create your referral codes. It's not a big deal, but I hope they enable this in the future!

The template designs were great for inspiration, and allowed us to see the range of functionality for bringing in videos, which is what our business is premised on. The activation of the campaign was great, and it was easy to surface the campaign on our website, and in an emailer to our existing clients.The outcome of the campaign is really where the value lies - seeing good quality new customers, with an added benefit of network effects keeps them spending more, and churning less. So I'd highly advise the software for SMBs.

The easy onboarding and ability to choose a template made it easy to see an immediate impact visually. We could connect Hubspot to the product, and then let all our customers know that they could refer their friends, and earn a free month of subscription. I really like that Referral Factory allows me as an entrepreneur to see the metrics associated with acquisition volumes and costs. There were many rewards options and their support team was at the ready for us.

I understand that SaaS limits flexibility in how generic it might be, but one area that could be a benefit is easier mapping and notification prompts of emails. Perhaps there could be some notifications beyond email, or a daily/weekly summary of the campaign as well.

As a team member, I have been utilizing Referral Factory to manage a small business for the past years, and it has proven to be an exceptional resource for me. The platform's user-friendly interface and simple navigation make it effortless for me to develop various referral campaigns tailored to different areas of my business. I appreciate the flexibility of the customizable layouts and the extensive range of reward choices available, which enables me to motivate our current customers to refer new ones to my company.

An aspect that holds great significance for me is the quality of customer support provided by the company. Specifically, they have been instrumental in assisting me with the integration of my Customer Relationship Management (CRM) system, and have continued to offer their expertise whenever I require guidance or recommendations.

You are unable to generate coupon codes, but rather limited to uploading and distributing them.

In the first three months, I was able to see a difference in client uptick. We have more leads and a better quality of customers.

As a small business owner, I appreciate the low price and the ease of use. I was able to get some help I needed to get set up by [sensitive content hidden] so I did not have any trouble. Many other plug in referral apps are basic and inefficient and come with no support. I like to be able to contact someone who knows my issues any time I need to.

So far, I have found nothing to complain about. I am not as skilled with software as some so it took some time to get used to but I got help from [sensitive content hidden] right away!

This is not just a tool, but an investment into clients' growth with a modern solution in addition to a very responsive and helpful support team who are always on the line. In our case, it is very important to save time and budget while referring new clients and then benefit from each successful referral. This automated solution helped to adjust this flow and grow faster.

The ability to be integrated with Salesforce really boosted all the processes of business. The integration feature helped to use the Referal Factory for maximum and it helped to achieve the OKRs even faster. I am amazed by this integration!

What did you like least about Referral Factory?The solution requires charging customers to pay an additional fee in case of using the customer's own domain, so these are additional expenses.

I was having issues with differentiating active referrals from spam referrals who never subscribed to my online course but kept adding referral points to the link owners. Since my switch to Referral Factory, only active referrals are considered thereby increasing my overall sales.

The referral conversion management and tracking system is so easy to use and implement even after integration of Salesforce.

I haven't notice anything wrong with the current setup for now.

There are AI tools to help you with copy as well as design, and you can easily edit to your preference. You have the option of your campaign appearing on Google search, so when someone searches your business they have a chance of utilizing the referral program.

You need to have a website and not just social media pages and probably also a CRM or API to use this software. If you are small business or just starting out you need to set this up first and get familiar with the CRM of your choice.

Overall, we had a great experience using the platform.

Referral Factory has made it easy to track the growth of our referrals on its software without the help of a developer. The rapid increase in the number of our subscribers has impacted our audience reach. The referral factory has a modernized referral template which makes it easy to set up a referral program in no time. I had a little technical issue which was quickly handled by Hayk, one of their customer representatives. I have the best experience so far

The inability to use software platforms for the mass schedule on our other social media platforms, such as Instagram and Facebook, is what we will love Referral Factory to work on. Other than this, we have no challenges using the referral platform.

I needed a robust Referral Management and Communication system which would link to Hubspot without needing to hire a team of people to get it set up and running. It automates a lot of things which would otherwise either not get done at all, or simply get pushed back until more important / urgent things were completed.

As someone who thought they knew what they needed, but didn't have any technical expertise, Referral Factory made it easy to see how I could set up a schema and link to Hubspot. My ideal referral system is complicated, as it is built around my belief that customers are more likely to buy from me if someone they know has referred them. In turn, this reinforces the awareness of my product (which is a course).

It took longer than I had planned to get set up - I thought it would be fairly simple and assumed I knew how to get it set up. I didn't have the technical expertise so everything took longer and there were lots of features to explore. Additional how-to videos would be useful for those like me. That said, support is great and they were quick to come to my assistance and get me back on track.

Referred customers tend to have higher conversion rates as they come with an added layer of trust and social proof, making them more likely to make a purchase.Expanding Brand Awareness, now I can effectively help the business tap into new audiences and boost brand awareness through authentic word-of-mouth marketing, where satisfied customers share positive feedback about their experiences with others.

Referral Factory has been supportive, providing us with insights into optimizing our referral program. Setting up the HubSpot integration for this SAAS product was very easy! I was surprised by how simple the process was. Immediately everything ran smoothly. Now I can easily manage multiple social media accounts, create and schedule posts in advance, and track my social media analytics at all times.

Didn't have any issues. But although it is easy to use, the connection is a little slower because you can connect only one integration at a time.

So far it has been a wonderful journey using Referral Factory in the last 12 months. I was able to launch cost-effective and result-oriented Referral Campaigns that helped me increase customers and generate more revenue for my business.

Along with amazing tools for Referral Campaign management, Referral Factory has an efficient and supportive customer support team. I would like to highlight the support provided by Stacey over video calls throughout our journey from signing up to choosing a plan and to implementing a marketing campaign. This support has helped me increase my customer base and build a stable business.

So far I haven't encountered any issues with Referral Factory as it fits my needs completely.

From start to finish the experience has been plain sailing. A goes to B, and onto C, etc. It really couldn't be simpler, and the results speak for themselves. Our only gripe is that we didn't do it sooner.

The decision to integrate Referral Factory with our CRM software was a stroke of genius. By offering our existing clients an incentive to refer their friends and colleagues, we have seen a substantial increase in orders, which has made the cost of implementing the software negligible. This is a win-win situation for everyone involved. Referral Factory has allowed us to leverage the power of word-of-mouth marketing, which has proven to be hugely impactful for our business.

The ability to auto-award our biggest referrers with even greater discounts.

My overall experience has been great so far !

I made the choice to hire a campaign manager and i don't regret it. It can look pricey but the return of investment was for me incredible as I never thought i can get so many referral starting from the first week. My Campaign Manager understood my business model and created a fine tuned campaign and customized communications which look very professional. She also gave me good insights to adjust my reward and incentive for my referral program to get more referrals and monitor my budget.

There is NOTHING that I like least about this software.

Using Referral Factory It was exciting to find out that I can generate referral links for all of my contacts in Pipedrive and automate the whole workflow!

The Customer Support team was great while helping me to set up my Pipedrive integrationWe don't have a big budget for marketing and don't use many channels and setting up a widget on our website was a great way of promoting to the right audience. At the end of the month, I was surprised when I noticed that we spent less on the referral campaign than we did for other marketing channels. Also, from my personal experience, leads that come from referral campaigns are much more loyal than those from other marketing channels.

We had a few minor issues, but they were all resolved.

Great experience, the support team is amazing! Every time I've had a question or issue, they've been super friendly and knowledgeable, and they always respond quickly. What's even better is that they're patient and willing to go the extra mile to make sure I'm completely satisfied with their service.

While it's a great tool for building an affiliate program, I did run into some issues with the API customization. I found it to be a bit more complicated than I anticipated, and it took some extra effort to get it set up the way I wanted. However, I will say that the support team was still very friendly and helpful throughout the process. So while I had some difficulties, I appreciate their assistance and would still recommend Referral Factory for anyone looking to build an advanced affiliate program.

I love how available and helpful [sensitive content hidden] and his team is! No matter what question I have, they are always there to help me. They have increased traffic to my business tenfold!

I do not like how my referrals are not tracked throughout the whole process, my referrers only see them upon conversion.

I had an excellent experience with Referral Factory so far. It is very convernient, particularly for newcomers. The website has a quite straightforward interface, making it easy to start your campaign right awat as you can utilize templates. Right after beginning we could already observe the positive effect made. It is important to mention that the price is very affordable for the great service and the huge effect made for our campaign.

You will be required to pay an additional fee if you want to utilize your own domain. Also, I was not able to send emails to certain segments, however the team advised me that this feature will become available next month.

Easy to set up and implement campaigns. Fantastic support team.

The fact that I can only export 1,000 users at a time.

Referral Factory is very beneficial to help grow your business referrals! They have templates to help build your referral campaigns with the tools that’s available! The process to get everything set up was very smooth and the instructions are clear to follow! It was so easy to add the widget to our website! Definitely recommend it!

The process to build referral was so easy! The demo helps you get a clear view how to use Referral Factory. Care support team named [sensitive content hidden] helped my company build our referral program and answered very questions quickly!

I didn't have any problems using Referral Factory. Everything is so clear and useful on how to do everything!

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At first I was skeptical, but after trying it I saw how easy it is to use. Very very good product!!!

I would not change any thing. It is great and I would love to explore this. Niet work!

I've had a positive experience with Referral Factory; it's extremely easy to use and the user interface makes it quick and easy to build an effective campaign - I can create a campaign within minutes! The industry templates are also a really great offering and allow you to create something stylish and in keeping with your competitors without spending hours building graphics or creating copy/messaging.

I absolutely loved the campaign AI function that automatically generates a custom campaign for you based on your website - the branding, colours etc. It's a great time-saver and makes sure that, when you are short on time or inspiration, you can generate an on-brand, on-message campaign quickly and with ease.

I'd love to see more reward scheme integrations like GiftLogic or Giftbit

Easy to create campaigns and track them (within Referral Factory and in HubSpot). Literally exactly what I need.

It was easy to integrate with HubSpot, which was the most important factor outside of functionality for me. Creating campaigns are as simple as either using a template or creating customizing your own - both of which are a few clicks from creation beyond entering information specific to your product and contacts.

Advanced customization in campaign creation is a bit on the finicky side.