Indio Technologies is one of the best advancements I made in my business in quite some time.

This software finally enables our agency and customers to be more efficient with application completion and processing. I love that there is a library of digitized

Initially, the process of putting together a customer 'submission' is confusing. However, it doesn't take much time to master.

Indio is very easy for my insured's to use. Especially on renewals. They just update and return. No entire applications to complete. Also the E-signature portion is a lifesaver. Had an insured sign while they were on the road to another appointment.

Getting started with Indio was a bit confusing, but once we got used to it got easier to use.

When the documents are completed they are emailed to you by Indio, you don't have to go and retrieve them which is convenient but they are not encrypted which is worrysome.

Not user friendly. Not obvious where to find things, II spend more time looking for forms and how to do things than I should. Many clients unable to use, can't log in, need to wait for code etc.

It has been a very easy transition for me. I love the ability to complete apps on line and save information. The only obstacle has been educating my clients. Change is hard.

Complete apps, especially at renewal, is so much faster and easier. It reduces redundancy and the amount of time my clients have to spend filling out the same information.

Honestly, it's just learning a new software and educating my clients on how to use it. Once everyone is familiar, I think all involved with the insurance process will appreciate it.

Indio makes gathering data for new and existing accounts fast and painless for all parties involved. My clients love being able to comment and ask questions on the app, and being able to sign and submit it to the agency without waiting on us to send something over for e-signature.

The only complaint I had has been fixed. There used to not be an option to email the app to the client directly from Indio, but that feature has been added.

I love the simple and intuitive UI. IndioSign is a great feature. Almost every client that uses Indio raves about it to us!

I wish that Indio would pull completed Acords from Epic. I would also like to see the ability to clear notification from the dashboard.

This is the only online app company I've used and it works really well. Customers rarely come back to tell me that they couldn't figure it out.

easy to access and share with clients makes application easy and info will be in there next year

login process is a bit annoying, but its getting better dashboard could be more user friendly for clients - almost too many features...

I'm still new to Indio because our company just purchased it a few months ago but so far it has made my everyday tasks easier. The clients like using the online platform. The staff at Indio is very helpful. They are always available to answer our questions and have spent a lot of time showing us all the features Indio offers.

What I like most is that our clients are able to view their account information in real time. Before we kept our own records of the client's properties and exposures. Now we are able to view the same list and the clients are able to request changes to us through the website. This has allowed for greater accuracy.

While the software is great, it is time consuming at the beginning to set up all of our clients in the system.

Great...we just keep getting a change of rep for some reason so that's frustrating

Love the supplemental apps that are already in the system for most carriers...makes getting these filled out a lot easier and less painful for us and our clients. Thank you.

takes a while to get a new form digitized

From the initial sales call through implementation (included the recurring followups) have been great. Our Implementation Manager provides us with useful weekly content to distribute to the staff which helps them learn more features while increasing utilization of the software.

The ease to setup applications for the client to complete and more importantly how easy it makes it for the client to fill in. Saves alot of back and forth from using the tradition PDF forms. Makes renewals a breeze, has been a huge time saver for the agency.

There is nothing that I've found that I would consider a con. Very user friendly for both the agency rep and the client.

Wonderful. I am very happy with how easy it is to send and receive updates on applications.

I love that clients have a portal designed only for themselves. I also love that information rolls over to the following term, keeping record of signed applications. It is user friendly for our clients, which in turns makes doing business simple and easy.

I more so wish our own company would take advantage more of the work book aspect of Indio. I think we could ingrain this company into our daily work but we haven't gotten there just yet.

There is a benefit to having applications loaded into Indio for the purpose of forcing the client review information. If they dont answer a question, they simply cannot just move on. Cus back on time spent following up for information and ensures usage of the most up to date exposures.

I love how easy it is for clients to use! (Even people who arent tech savvy.) The hyperlink makes sending apps a breeze.

The turn around time for adding in the applications is a little slower than I hoped for, but I understand it takes time.

The service and support team has been outstanding. Always willing to help. Applications that need to be created in the system has been a quick process.

We are receiving renewal applications back faster. We are spending less time renewing surplus lines clients.

I would like to be able to electronically sign the agents name on applications without having to download the application and upload into document signing system

Renewal process is so much easier now, the CSR's don't have to wait on the producer's to get the renewal information back.

We use the system on our renewal reviews and it is wonderful and easy to use. We send the information to our insured's to fill out, change or add information for their renewal and our clients/insured's love it as well. They think the system is very easy to use, once you can get into it, is what they say.

Not all of the applications are in the system, but once you send it over to INDIO, they try to put the app in as quickly as possible for you. But that is the down side that I'm seeing, not all the apps or in the system. Need to find away to get the certificate holder list to pull over.

E-sign is very easy. I never have issues when creating a new client. Like anything, the first few times are the hardest, but after that it is very handy.

searching clients that are already in the program. difficult to find or search, could be compatibility issues with internet explorer as well.

I love the ability to send an application to a client that is tailored to their organization. It is great to be able to make certain questions required.

I'm not a huge fan of the one time password for clients. I understand the security benefit, but it does hinder the ease of use.

I enjoy Indio and will continue to use it for our everyday processing.

I enjoy the ease of use and functionality of the software.

Sometimes our clients are unable to open the link provided when completing the applications. Also it can take awhile for new applications to be digitized.

We had our initial onboarding call last week with [SENSITIVE CONTENT HIDDEN], and they were absolutely wonderful. They thoroughly explained things from both the agent and insured perspective, and I left the call feeling fully prepared to jump in and start utilizing the software with out clients immediately. So far, I have nothing but amazing things to say about Indio.

The user-friendliness and overall organization of this software is the best feature. Implementing Indio is going to save our team so much time on a day-to-day basis, and in our industry, time is priceless.

I don't have anything negative to report about the software at this time.

it's ease of use for our clients, we have had nothing but great results and comments from clients about this product.

Schedule Workbook does not have side-by-side, it just overwrites what was existing in last term.

Very happy with the initial product and the development over the couple of years I have been using.

Ease of use for clients and brokers. Helps bring an industry that is lacking on the technology side immensely into the 21st century.

The forms database is still not as comprehensive as I would prefer which will change over time. Still working through small glitches and site does seem to be down quite a bit.

From what I have been able to do, it has been good. I am really looking forward to being able to use it more when all the apps are loaded.

The idea of this program is great, the ease of apps being able to share information will make a step in our process more efficient and effective. This will allow information to be more streamlined across the board.

It was a rough start due to the apps that we needed most were not loaded. I have yet to use the program fully due to not being able to send a completed request to my insured. I do wish there was more information that could be pulled into Indio from Epic. The initial manual entry to very time consuming and takes away from the concept of the program, especially since the information is already in EPIC or in a spreadsheet. If there is away to get this accomplished, it would make Indio so much more appealing. Maybe give the user the option of how much information they want to be pulled from EPIC.

It allows us to achieve and meet our renewal deadlines and gather the necessary information from the insured.

Sometimes it glitches or our clients have a difficult time logging in

Indio is helpful when we are trying to collect renewal information from our clients.

It does help get information from out clients.

This software can be complicated at times.

I love it! I had to use the chat/help feature once for an issue I was having and the staff was extremely helpful and got my problem resolved quickly.

Extremely user friendly interface. The flow of procedures is easy to navigate.

Some function issues when trying to use with Internet Explorer. My company's paperless work system opens some of its other functions with Internet Explorer and we cannot change the direction in which Indio opens only. If we change one function, we change them all.