Basecamp

RATING:

4.3

(14440)

About Basecamp

Basecamp is an efficient collaboration tool used by thousands of teams across the globe. Teams use Basecamp to keep track of assignments, work together on documents, plan projects, chat, and more. Basecamp is opinionated. It's built for teams that want to be efficient and get things done without wasting time or putting in overtime. Experience the Basecamp Way of working by signing up for a free 30-day trial. There are no contracts, complex pricing, or long implementation plans—just good software and a fantastic support team that replies within minutes.

Basecamp Pricing

Starting price: 

$15.00 per month

Free trial: 

Available

Free version: 

Available

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Basecamp Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for Basecamp

1 - 5 of 11,108 Reviews

Troy

Marketing and Advertising, 2 - 10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed December 2020

We use it every day!

User Profile

Paul

Verified reviewer

Arts and Crafts, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2021

I always come back to Basecamp

We have three sites. What Basecamp has provided is the unification of messages and tasks across all sites. It has added transparency that is invaluable to all of our team. We can keep important documents. Onboarding videos and other useful information. No more scraps of paper or post-it notes on peoples desks. It provides real accountability for everyone on the team. So simple to use which means 100% user adoption. Everyone loves Basecamp and we have tried every PM software out there. Basecamp is the best in the business!

PROS

When you first start using basecamp, two things strike you the most. It’s clean super tight interface and the lack of some common functions. I see both of these things as a positive. This might seem odd but you soon realise that the makers at Basecamp are uncompromising in their relentless pursuit of keeping you efficient. No bloat. No complication. These all adds up to adoption by the whole team. Which for me is the most important thing. You can have a perfect project management system, but if no one uses it. It’s useless. Basecamp’s gets everything on the same page.

CONS

I would love the app to give you persistent reminders for tasks! Snooze for 5 mins etc.

Reason for choosing Basecamp

It had everything we needed and nothing we didn't.

User Profile

Kevin

Verified reviewer

Retail, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed May 2021

Basecamp for Teams

We have started and completed close to 150 projects in Basecamp; crossing every department in our organization. It has helped us keep people informed, keep tasks on target, and complete projects in a timely and efficient manner. Their help system is very detailed. It seems like most reviewers just can not find it. https://3.basecamp-help.com/ We are very pleased with the product, but we want to see more enhancements coming, and more often. The product desperately needs sublists, priorities, milestones, and very tight integration with Office 365. We would also like to see the use of templates. Anything from planning a canoe trip to launching a new retail store would be very helpful. Overall, it is a great product, but we may outgrow it if enhancements are not added. If some of these features do not come soon, it may drive long-standing customers away from the product.

PROS

We have been using Basecamp for 7 years now. What we liked at first was the simple design and speed at which you can learn the product. You can be up, running and have a project underway in less than 10 minutes. It checked all the boxes initially. Simple to use, ability to create project groups and associated tasks, assign users, and dates, and attach files. In Basecamp 3 they added grouped tasks within the parent list, and the ability to assign multiple people to a single task.

CONS

Basecamp needs sublists, priorities, and milstones. They also need to build a native integration completely into Office 365. Instead of fighting it, embrace Office 365 Sharepoint, Onedrive, and Teams.

Reason for choosing Basecamp

Basecamp was far simpler to use, less expensive, had all the features we needed, and none that we didn't. We just needed a simple to use, and well-thought-out management tool.

Reasons for switching to Basecamp

Prior to switching the company used a very simple excel list. Excel was too static and not the ideal use of the product.

war

Consumer Goods, 2-10 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed May 2024

Basecamp service is deplorable

PROS

I have nothing good to say about basecamp.

CONS

customer service is weak. I asked to cancel the service. I have been waiting 6 months

Anonymous

51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed February 2024

Basecamp pros and cons

PROS

I really like how easy it is to create posts and tag others to look at them - we use it a lot for internal communication about clients so having tags available is very useful.

CONS

I don't love that there is not a more centralized way to chat with coworkers, or that there isn't a great way to organize multiple chunks of projects.