Find the best Internal Communications Software

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Hub

The Hub is a Google Cloud hosted intranet platform and client portal, providing a cost-effective solution for both SME and large enterprise organisations looking to streamline their internal processes and resources, and improve in...Read more about Hub

Jostle

Jostle’s employee success platform is where everyone connects, communicates, and celebrates at work. It’s the heartbeat of our own company and has helped employees in over 1,000 organizations easily belong and contribute, anywhere...Read more about Jostle

RedFlag

RedFlag is a cloud-based solution that assists businesses of all sizes with sending emergency notifications in real-time. Key features include audience targeting, performance metrics, messaging, communication, data collection, and...Read more about RedFlag

Rungway

Rungway is an employee listening platform that helps enterprise HR and internal comms leaders connect with hard-to-reach pockets of employees. The software provides in-the-moment touch points with people to create real-time and tw...Read more about Rungway

AlertMedia

AlertMedia helps organizations protect their people and business through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes ...Read more about AlertMedia

OnBoard

Now available: Microsoft 365 Integration. As the most reviewed solution on Capterra and the G2 category leader in Board Management, OnBoard offers a simple, secure, and effective way to run board meetings. With OnBoard, you can...Read more about OnBoard

GlobalMeet Webcast

GlobalMeet is the leading webcasting solution for flawlessly executing polished, versatile communications at scale. From small teams to corporate giants, GlobalMeet is highly trusted by Fortune 500 companies around the world. 50%...Read more about GlobalMeet Webcast

PeopleOne

PeopleOne is a unified employee communication and engagement platform built on Microsoft SharePoint. It has a lot of features exclusively built for human resources and internal communication teams to improve communication and enga...Read more about PeopleOne

4.0 (1 reviews)

Noodle

Reimagine the Intranet Noodle is the all-in-one Intranet platform that removes the stress of working across emails, file servers, task managers, spreadsheets, chats, meetings, etc....Read more about Noodle

DialMyCalls

DialMyCalls is a cloud-based auto dialer solution that helps businesses of all sizes automate voice broadcasts, text messaging and email communications. The platform enables users to import contacts and send recorded messages to t...Read more about DialMyCalls

WebHR

WebHR is a cloud-based human resource management solution that helps organizations manage their employees' employment lifecycle, from the time they were hired to retirement. The solution merges functionalities provided by human re...Read more about WebHR

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MangoApps

MangoApps is a unified employee experience platform that combines intranet, training, teamwork, and content management into a single dashboard and workspace. Our user-friendly, infinitely customizable approach fits into the way yo...Read more about MangoApps

Interact

An organization’s people are its greatest asset and its biggest investment. For employees to be productive and authentic in a changing world, they want to feel connected to an enterprise’s values, to their colleagues, and to the r...Read more about Interact

Thrive.App

Thrive.App is an innovative platform for employee communications and engagement, accompanied by dedicated support. Its purpose is to empower organizations with a transformative approach to internal communication through the seamle...Read more about Thrive.App

4.6 (7 reviews)

Axios HQ

Designed to help businesses of all sizes in the education, aviation, food & beverage, consulting and finance industries, Axios HQ is an AI-enabled essential communications management (ECM) platform. It allows organizations to iden...Read more about Axios HQ

One Call Now

OnSolve One Call Now's software and mobile app help small businesses and non-profit organizations coordinate two-way messaging for routine or emergency communications. Users can send secure messages via text, phone call, email, so...Read more about One Call Now

Miro

Miro is a visual workspace for innovation that enables distributed teams of any size to dream, design, and build the future together. Miro enables distributed teams to come together to synthesize information, clarify complex idea...Read more about Miro

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ELMO Software

ELMO Software is a cloud-based solution that helps thousands of organisations across Australia, New Zealand and the United Kingdom to effectively manage their people, process and pay. ELMO offers a comprehensive suite of cloud H...Read more about ELMO Software

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Happeo

Happeo is an intranet software focused on improving internal communications. It integrates exclusively with G Suite and provides users with content management capabilities, employee engagement analytics, permission management and ...Read more about Happeo

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Brosix

Brosix is an integrated collaboration platform that helps small to large enterprises streamline communication between internal departments via messaging. It enables users to text multiple team members using chat rooms and deliver ...Read more about Brosix

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Buyers Guide

Last Updated: July 13, 2023

Imagine, you asked a colleague a question via email two days ago, and you still haven't heard back yet. The email you sent is buried somewhere deep in their inbox, among dozens of other messages.

Sound frustrating but familiar?

Whether your team has 50 people or 500, internal communications can quickly become unmanageable. Email messages can feel like a dump of information and team members hitting "reply all" can clutter inboxes. As a team lead or manager, dealing with unorganized communications can become one of your biggest challenges.

If this sounds like you, it's time you consider internal communications software to simplify communications within your team and create a space for team collaboration.

In this guide, we'll cover:

What is internal communications software?

Internal communications software is software that serves as the core messaging system within a team or organization. It helps users share information and files and stay connected with team members via private and group channels.

In addition to chat, internal communications tools typically support voice and video calls. Some internal communications tools also offer screen sharing, allowing users to present information during meetings or resolve problems as a group.

A few advanced tools may also provide project management features such as task management, making it easier for teams to collaborate on projects.

Channels-can-be-used-for-group-communications-in-Slack

Channels can be used for group communications in Slack

Common features of internal communications software

Text chat

Chat with one or more team members. Create active chat rooms (sometimes called "channels") for team members to communicate in.

File sharing

Share different types of files with one or multiple team members.

Conversation history

Maintain archives of individual and group conversations, and search for information in old chats.

Voice/video calls

Interact with team members via voice and/or video calls.

Meetings

Schedule meetings with team members and maintain individual and group calendars. Also, conduct meetings via group voice and/or video calls.

What type of buyer are you?

What a team of 20 people needs in an internal communications tool is very different from what a business of 5,000 people needs. Before you select a tool, it's important to understand your business needs and identify what type of buyer you are.

Buyers of internal communications software usually fall in one of the following three categories:

Small businesses with up to 50 peopleSuch businesses usually need an internal communications tool for basic tasks such as chats and sharing information and files. A cloud-based tool with minimal features will usually suit these businesses best. In addition, the per user per month pricing model of cloud tools suit the limited upfront investment viable for most small businesses.

Midsize businesses with 50 to 1,000 people: Such businesses usually have multiple teams (possibly at multiple locations) and need an internal communications tool that works for individual as well as group needs. In addition to sharing information and files, these businesses usually need to conduct meetings and presentations digitally. Therefore, these buyers should explore relatively advanced tools with features such as screen sharing and digital meetings. Cloud-based deployment with per user per month pricing will be suitable for most midsize businesses.

Large businesses with over 1,000 people: Like midsize businesses, such businesses have multiple teams (typically at multiple locations). However, their internal communications needs also include resolving issues and addressing complaints, in addition to sharing information and files. Therefore, they should explore tools with features that allow setting up an internal help desk as well as remotely raising complaints and troubleshooting issues. This buyer category can explore both cloud-based and on-premise tools. The former option is more suitable if scalability is the prime requirement while the latter is apt for users who want absolute control over their data.

Benefits of internal communications software

Internal communications software helps your team members communicate effectively with each other. Its benefits include:

Increased productivity: These tools help save time that would otherwise have been spent going back and forth in email trails or setting up meetings.

Reduce communication errors: These tools also help ensure that all team members are on the same page—they know what is going on, what they need to do, and where their teammates are on each project. This reduces the possibility of communication gaps and misunderstandings as well as possible day-to-day conflicts between team members.

Increased flexibility in workplace: With an internal communications tool in place, team members no longer need to be in the office to remain connected with their teammates. This makes it easier for them to work from home or other locations, as well as stay connected while traveling for work.

Key considerations when purchasing internal communications software

Choosing between multiple internal communications tools can be an overwhelming experience. However, keeping the following things in mind will make it easier to select one:

Don't confuse internal communications with project management: While features such as @mentions, tagging, and sharing files are present in both project management tools and internal communication tools, the two are very different. Project management tools help organize work whereas internal communications tools aid team members in communicating. Make sure you're clear about how you plan to use the tool, and evaluate the features accordingly.

Explore collaboration tools: Collaboration tools are designed to enable teams to work on common goals or objectives and share ideas, regardless of their location. Typically, these tools also offer features such as channels (chatrooms for team members) and private messaging, and can be used for internal communications. Before you choose an internal communications tool, explore collaboration tools and see if they more closely align with your needs.

Find a tool that complements your existing digital ecosystem: If you already have Microsoft Office 365 or Google Suite in place, you can explore the internal communications tools offered within these suites (Microsoft offers Teams and Yammer, and Google offers Hangouts and Meet). If you don't want to use one of these tools, make sure the one you choose works smoothly within your existing digital ecosystem and your team doesn't have to go out of their way to use it.

Note: The applications selected in this article are examples to show a feature in context and are not intended as endorsements or recommendations. They have been obtained from sources believed to be reliable at the time of publication.