About IC Source

IC Source is a cloud-based and on-premise solution designed to help businesses manage internal communications through content sharing, employee connectivity, collaboration and networking. Key features include knowledgebase management, employee recognition, live chat, mobile intranet, access controls/permissions and content management.

Teams using IC Source can make department-specific announcements and remove old information via auto-archiving, preventing content overload and irrelevant content sharing. The corporate communication solution comes with discussion forum sites to facilitate collaboration within the organization. Additionally, employees can share various content types across the platform such as contact information, policies, files,...


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Supported Operating System(s):

Web browser (OS agnostic)

35 Reviews of IC Source

Average User Ratings

Overall

4.67 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(24)

24

4 stars

(7)

7

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 35 results

June 2018

User Profile Picture

Bronwyn from Sunova Credit Union

Verified Reviewer

Company Size: 51-200 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2018

Amazing support and great adaptability

Pros

I love that as a 'non-tech' person, I was able to rebrand our intranet with the help of our graphic designer (she has a great eye for what colours to use). I had to reference support blogs a few times, but there wasn't anything I didn't feel comfortable doing. I also really like the support that is available. They get back to you very fast and help work issues out. And honestly, most of my issues were that I wanted to something different, not that an issue with the software. We were able to successfully rebrand our intranet. I like the ability to create different applications and that you can be pretty creative if you put your mind to it. We created a "shout out" app and didn't need to do anything special. It was as simple as adding certain fields to an app and adjusting the layout. Once you start to use the software a bit more, you realize most of the applications are the same base.

Cons

Although the simplicity is great, when it comes to the theme design, there are some items connected together that I wish weren't for example, if you change a colour of a title it could also change the colour in the mega menu. My designer also wanted more ability to change icons around, without having to do that for coding. A little more ability to customize would be nice. The theme editor was also confusing at first and I had to some trial and error to figure out what items were affected. The other annoying thing is that if you want to move files from one app to another or into a new site, you have to download everything and re-upload. I found the multi-upload feature hard to use too, so I ended up adding most files one by one. Moving 200 + files that way is very time-consuming, although worth it in the end!

September 2020

Tim from InTouch Vredit Union

Company Size: 51-200 employees

Industry: Banking

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Great Intranet Value

Very good experience from date of first working with IC 8+ years ago to the present time.

Pros

Company responsiveness to business needs and system's ability to meet our intranet requirements.

Cons

Needs a better way to test updates before applying to production environment.

Reasons for Choosing IC Source

IC completely met our needs for significantly smaller investment.

June 2018

Dave from Kemptville District Hospital

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

4.0

Functionality

4.0

June 2018

Intranet Connections is a useful corporate communications tool.

Good communications tool. Electronic forms are nice!

Pros

As a corporation, we have been using Intranet Connections for a few years now. We do not use it to anywhere near its full potential but we have found it a useful communications tool.

Cons

It would be nice if the main page could scroll through the newest content highlights. The interface can be a bit clunky. For major updates it would be nice if there was a better installer. I find it a bit too manual.

February 2021

Keefe from SpawGlass

Company Size: 501-1,000 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2021

Best in class support

The platform allows us to make a rich and dynamic repository of information for our team members. The tech support is also top notch (which is rare for most companies today), and allows us to be nimble in taking care of our team member's requests when they want to leverage new features in the site.

Pros

The software does have several capabilities and workflows that allow it to be more dynamic that a static intranet website, plus the integration with active directory makes it a snap to get employees enrolled into it. Also the tech support is fantastic, with willingness to help with questions, issues, and upgrades.

Cons

The version upgrades can be a little tricky if you get too far behind.

Response from IC Thrive

Replied February 2021

Thanks for your review Keefe! We appreciate your feedback and will share it with our team.

November 2020

Kaylee from Smythe LLP

Verified Reviewer

Company Size: 201-500 employees

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

A Clear Path Forward

From start to finish, the whole team at IC Thrive has been amazing to work with - special shout outs go to [SENSITIVE CONTENT HIDDEN] for their support and guidance throughout this entire process! Without the IC Thrive team charting us a path forward, we definitely would not be where we are today.

Pros

I really liked the pre-made widgets and apps that make it easy to add content to your Intranet. IC Thrive also does a great job at coming out with new and innovative solutions to help solve issues that organizations are facing.

Cons

It's difficult to use and learn upfront and requires a significant amount of time to understand and be comfortable using. Once you learn how the technology works, it's quite simple and easy to customize.

Reasons for Choosing IC Source

The people and the cost of the product.

Response from IC Thrive

Replied November 2020

Thank you very much for your review, Kaylee. We are always looking for ways to improve and we will take your comments into consideration. And don't hesitate to message us if you need any help with your intranet. Our team will always be here for you! Kind regards,