About IC Source

IC Source is a cloud-based and on-premise solution designed to help businesses manage internal communications through content sharing, employee connectivity, collaboration and networking. Key features include knowledgebase management, employee recognition, live chat, mobile intranet, access controls/permissions and content management.

Teams using IC Source can make department-specific announcements and remove old information via auto-archiving, preventing content overload and irrelevant content sharing. The corporate communication solution comes with discussion forum sites to facilitate collaboration within the organization. Additionally, employees can share various content types across the platform such as contact information, policies, files, goal...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

24 Reviews of IC Source

Average User Ratings

Overall

4.58 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(16)

16

4 stars

(6)

6

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 24 results

June 2018

Bronwyn from Sunova Credit Union

Verified Reviewer

Company Size: 51-200 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2018

Amazing support and great adaptability

Pros

I love that as a 'non-tech' person, I was able to rebrand our intranet with the help of our graphic designer (she has a great eye for what colours to use). I had to reference support blogs a few times, but there wasn't anything I didn't feel comfortable doing. I also really like the support that is available. They get back to you very fast and help work issues out. And honestly, most of my issues were that I wanted to something different, not that an issue with the software. We were able to successfully rebrand our intranet. I like the ability to create different applications and that you can be pretty creative if you put your mind to it. We created a "shout out" app and didn't need to do anything special. It was as simple as adding certain fields to an app and adjusting the layout. Once you start to use the software a bit more, you realize most of the applications are the same base.

Cons

Although the simplicity is great, when it comes to the theme design, there are some items connected together that I wish weren't for example, if you change a colour of a title it could also change the colour in the mega menu. My designer also wanted more ability to change icons around, without having to do that for coding. A little more ability to customize would be nice. The theme editor was also confusing at first and I had to some trial and error to figure out what items were affected. The other annoying thing is that if you want to move files from one app to another or into a new site, you have to download everything and re-upload. I found the multi-upload feature hard to use too, so I ended up adding most files one by one. Moving 200 + files that way is very time-consuming, although worth it in the end!

September 2020

Tim from InTouch Vredit Union

Company Size: 51-200 employees

Industry: Banking

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Great Intranet Value

Very good experience from date of first working with IC 8+ years ago to the present time.

Pros

Company responsiveness to business needs and system's ability to meet our intranet requirements.

Cons

Needs a better way to test updates before applying to production environment.

Reasons for Choosing IC Source

IC completely met our needs for significantly smaller investment.

June 2018

Dave from Kemptville District Hospital

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

4.0

Functionality

4.0

June 2018

Intranet Connections is a useful corporate communications tool.

Good communications tool. Electronic forms are nice!

Pros

As a corporation, we have been using Intranet Connections for a few years now. We do not use it to anywhere near its full potential but we have found it a useful communications tool.

Cons

It would be nice if the main page could scroll through the newest content highlights. The interface can be a bit clunky. For major updates it would be nice if there was a better installer. I find it a bit too manual.

July 2020

Anita from Frankenmuth Credit Union

Company Size: 201-500 employees

Industry: Banking

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Frankenmuth CU Intranet-EARL

The support from Intranet Connections is top notch!

Pros

We are a financial institution with over 25 branches. EARL Intranet puts us all on the same page. We use our intranet to broadcast alerts, collaborate between departments, record workflows, share knowledge, test and provide feedback.

Cons

That you cannot load a word doc and update inside EARL.

Reasons for Choosing IC Source

Price.

Response from IC Thrive

Replied July 2020

Hi Anita, Thank you so much for the review! It has always been a pleasure working with you. We're happy to hear that your intranet EARL supports your credit unions! As for your word docs, it's how the browser handles those types of documents. We encourage our customers to only upload the final copies as PDFs to the intranet. This establishes a source of truth so that users only see the final version. In the policy manager, you can set reminders (review dates) to see if the document needs to be updated. I hope that helps! Warmly, IC Thrive

December 2018

Aaron from Fort Vancouver Regional Library

Company Size: 201-500 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

December 2018

Intranet Connections is an extremely flexible choice for building your intranet.

Overall, it's been a positive experience. For the most part, it can be as simple or as complicated as you want it to be. And if you're willing to put in the work, you can get a system that looks great and is flexible enough to do almost anything that you could ask for from an intranet solution. Coupled with the excellent support, it's a solid choice for an intranet solution.

Pros

The Intranet Connections platform provides myriad choices for building your organization's intranet. There are many, many tools at your disposal, and users are empowered to customize their pages to their hearts' content. The support has been excellent. Their support team is willing to go to great lengths to help you troubleshoot, set up testing environments, and walk you through upgrades. You will defintely get out of the software what you put into it. If you spend the time to learn its ins and outs, you can make it do almost anything.

Cons

The flexibility sometimes comes at the cost of simplicity. Getting up to speed can be a fair investment in time. As with any complicated piece of software, there are the occasional strange bugs. We've also found that it helps a lot to have some definite lines of ownership within your organization to keep things updated and consistent. If the project is completely bottom-up, many aspects of content maintenance can fall behind. That's true of any content management solution, though, so it's not a point against Intranet Connections so much as a good caveat to keep in mind when shopping for these types of solutions.