I love that as a 'non-tech' person, I was able to rebrand our intranet with the help of our graphic designer (she has a great eye for what colours to use). I had to reference support blogs a few times, but there wasn't anything I didn't feel comfortable doing. I also really like the support that is available. They get back to you very fast and help work issues out. And honestly, most of my issues were that I wanted to something different, not that an issue with the software. We were able to successfully rebrand our intranet. I like the ability to create different applications and that you can be pretty creative if you put your mind to it. We created a "shout out" app and didn't need to do anything special. It was as simple as adding certain fields to an app and adjusting the layout. Once you start to use the software a bit more, you realize most of the applications are the same base.

Although the simplicity is great, when it comes to the theme design, there are some items connected together that I wish weren't for example, if you change a colour of a title it could also change the colour in the mega menu. My designer also wanted more ability to change icons around, without having to do that for coding. A little more ability to customize would be nice. The theme editor was also confusing at first and I had to some trial and error to figure out what items were affected. The other annoying thing is that if you want to move files from one app to another or into a new site, you have to download everything and re-upload. I found the multi-upload feature hard to use too, so I ended up adding most files one by one. Moving 200 + files that way is very time-consuming, although worth it in the end!

Very good experience from date of first working with IC 8+ years ago to the present time.

Company responsiveness to business needs and system's ability to meet our intranet requirements.

Needs a better way to test updates before applying to production environment.

Overall, I have enjoyed working with this company. Their customer service team has always been helpful and ready to help when needed. They offered an intranet optimization program a couple years ago that was so beneficial for us to learn the best ways to optimize the service and get it updated to match the times. This allowed us to really dig into employee engagement and recognition opportunities to enrich the culture of our organization. We have been able to connect individuals and create an environment where information can be shared and tracked, people can be recognized for their achievements while cutting down on emails, and staff can stay informed on upcoming events, news, and changes.

The customizability of the platform is great. I was able to find a part of the system that was helpful for each of the areas that we were looking to improve, including employee recognition, knowledge management, and internal communications. The features provided are very user friendly and have helped us connect people and departments internally that previously lacked a platform for communication.

There is a strong learning curve as you might have with any new platform. With more customizability, comes more things to understand about posting new content. Recently, we have also had some difficulty getting our systems to update with theirs. The customer service has been great over the past couple of years, however, with some turnover in their company recently, we have been passed to new individuals and are now having a hard time moving forward with updates.

Truly none. I;d love to be able to use it for employee engagement and kudos, etc. But it's stagnant.

We don't have to host or upkeep our own system anymore.

The user experience on this product is SO Difficult. SO SO Difficult. I feel like it takes me forever to make changes, and it's not intuitive for others to be able to post or to find things. We have a number of different tutorials created for people who need to blog or update documents, etc. It's also easy for things to get out of date or hidden. The options for the user-facing site are so limited. It looks really dry and boring. And the engagement portion is tough, too. You can't like a comment or reply to a comment or make them stand out ion any way. So engagement is really low.

The service is excellent and a really good third party to work with

I feel this product is an overall package. You can invest in intranets that don't offer the same wide range of functionality that intranet connections does. The benefits of this platform and the things you can achieve with it are extensive. The forms with the logic and workflows are excellent

The calendars could do with being more user friendly with regards to being able to customise field names and a better a GUI. We'd really like to use these for car bookings and holiday bookings where each day needs to be approved individually before updating one of your forms.