Office Chat Software

FrontRunners 2021

About Office Chat

Office Chat is a cloud-based HIPAA-compliant instant messaging solution for small and midsize businesses across various industry verticals. It provides collaboration and communication tools that can be used in the office or remotely. Key features include auto-login, delivery confirmation, automatic notifications, priority messages, automatic deletion of messages and more. Users can create multiple user groups, assign role-based group permissions, search chat histories and files and broadcast messages across an organization. Office Chat allows users to configure message and file retention. It also features security features such as two-factor authentication, data encryption, security logs and ISO 27001 compliant data storage. The solution also offers mobile fu...

Office Chat Pricing

Startup Plan: $25/month (or $249/year) with 10 users included and 25GB of file storage Business Plan: $49/month (or $499/year) with 50 users included and 25GB of file storage Enterprise Plan: $99/month (or $999/year) with 50 users included and 100GB of file storage HIPAA/BAA Plan: $999/year with all Enterprise Plan features plus HIPAA and BAA and chat history limited to 7 days Discounts available for non-profits.

Starting price: 

$25.00 per month

Free trial: 

Not Available

Free version: 

Not Available

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Office Chat User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 222 reviews

User Profile

Annette

Verified reviewer

Company size: 51-200 employees

Industry: Real Estate

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2018

Very easy and convenient to use. I use it 90% of the time

Pros

I work in Escrow and a lot of my co-workers are in another location and its easier to ask a quick question without having to send an email only to have it get lost in the sea of the other emails that we receive on an hourly basis. Using this sends a ping right away to the recipient and allow for my questions to get answer much quicker than sending an email

Cons

The only thing I don't like about it that the chat screen still shows old chats from employees who do not work at the company any longer and for some reason I can not find a way to remove them. All of our old chats are on my dashboard and I would like to remove them. If there is a way to remove them, I have not found it yet.

Response from MangoApps

Annette, thank you for your review! We appreciate having your business. I will be sure to pass along your feedback!

Replied December 2018

User Profile

Siti Saleha

Verified reviewer

Company size: 10,000+ employees

Industry: Telecommunications

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Functionality

out of 5

March 2022

Internal communication platform

Pros

OfficeChat is easy to use because it uses the same corporate email address to log in. You may see a list of your most recent or regularly contacted coworkers and a list of all offline coworkers that are on your contact list. You may also check their status for seeing when they're at their computers or absent from their workstations. You may also use your chat window to transmit pictures, gifs, and other documents.

Cons

When you start a chat thread, the screen skips to the last post rather than continuing where you left off. It's inconvenient to keep scrolling up, attempting to recall and estimate which message the user read last. It would be preferable if the screen/chat queue would open and display the user's most recent news and maybe indicate or identify between reading and unopened messages.

Reasons for switching to Office Chat

Ment.io is too simple for a complicated communication usage.

Glenn

Company size: 51-200 employees

Industry: Health, Wellness and Fitness

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
3

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

March 2019

Decent product unless you use Microsoft Remote Desktop Services

I would strongly recommend this product for situations where users are on separate machines using the actual application. It does have many good features and the performance is acceptable. However, this is not currently a good solution if your users must access the application from a Remote Desktop Services environment. It *might* perform better in a different multi-user-single-server environment. In fact, we got the strong impression that they had not dealt with a client even our size before, definitely not on an RDS environment, and they were scrambling to catch up. The we-based option was very unreliable, often failing to reflect current messages and not alerting users to new messages.

Pros

Ease of setting up users and creating groups; availability of web-based version; option to have server hosted in the cloud; administrative ability to review message activity.

Cons

Very CPU-heavy, often averaging 15% of the CPU depending on each user's activity (not good with multiple users on an RDS server); web-based version very unreliable even with an unclogged 100Mbps Internet feed; was not designed for Microsoft RDS (to be fair they came out with an RDS-friendly installation about a month after we purchased it); product probably sold from somewhere in Asia (not a problem in itself except for adding an extra day to advanced tech support queries).

Response from MangoApps

Glenn, thank you for taking the time to review us! We appreciate your business, and are glad to see that Office Chat fits well into your work flow. I will be sure to pass along your feedback regarding CPU usage and web version stability. Thank you again!

Replied March 2019

Mehmet

Company size: 201-500 employees

Industry: Shipbuilding

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
3

Value for money

out of 5
3

Customer support

out of 5
3

Functionality

out of 5

October 2020

Group Chat as a Board

we use this product excessively within our company and employees. It is a useful tool but still needs a few tweaks to make it bit more user-friendly, especially for companies and users like us.

Pros

access across multiple platforms is useful.

Cons

Search engine customization and display of results process almost renders this option unusable (choice of msg queues, the way results are shown, more than a word and/or etc). We use it in big groups, as a chat room and whiteboard facility. We can have 10/20/40 msgs between we check a queue. When you open a particular chat queue, the screen jumps to last message instead of picking up from where left. It is troublesome to scroll all the way up, trying to remember ang guess which was the last msg the user read. Would be better if the screen / caht queue would open and show the last msg the user read and maybe mark or distinguish between read/unread messages (market / color etc)

User Profile

David

Verified reviewer

Company size: 11-50 employees

Industry: Mechanical or Industrial Engineering

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2019

Definitely worth the money!

Overall, OfficeChat has saved us time, paper, and clicks on our copier system. I'd definitely say we're operating more efficiently as an organization!

Pros

The software is extremely functional with lots of features we needed as an internal IM/Chat system for our staff. The implementation was really easy and I honestly haven't had any complaints from staff about using or trying to use the software. Plus the ability to send messages with files/attachments is a huge plus, certainly cuts down on the amount of time we spend composing emails or printing documents to just walk them across the office.

Cons

Software installation itself can be a pain sometimes. I had 2 particular issues where OfficeChat refused to install on a new Windows 10 machines because a "required component" would fail to download over and over. I believe it was an issue with the fact that OfficeChat installer was calling out the need for Microsoft VC 3.5 but the machines already had a newer version installed...? I'd have to follow up with my support team to verify the issue was corrected but I'm sure it was.

Response from MangoApps

David, thank you for taking the time to review us! We appreciate your business, and are glad to see that Office Chat fits well into your work flow. I will pass along your feedback. Thank you again!

Replied April 2019

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