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Supported Operating System(s):
Web browser (OS agnostic)About Office Chat
Office Chat is a cloud-based HIPAA-compliant instant messaging solution for small and midsize businesses across various industry verticals. It provides collaboration and communication tools that can be used in the office or remotely.
Key features include auto-login, delivery confirmation, automatic notifications, priority messages, automatic deletion of messages and more. Users can create multiple user groups, assign role-based group permissions, search chat histories and files and broadcast messages across an organization.
Office Chat allows users to configure message and file retention. It also features security features such as two-factor authentication, data encryption, security logs and ISO 27001 compliant data stor...
Chat window
Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
June 2018
Annette from First Arizona Title Agency
Company Size: 51-200 employees
Industry: Real Estate
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2018
Very easy and convenient to use. I use it 90% of the time
Pros
I work in Escrow and a lot of my co-workers are in another location and its easier to ask a quick question without having to send an email only to have it get lost in the sea of the other emails that we receive on an hourly basis. Using this sends a ping right away to the recipient and allow for my questions to get answer much quicker than sending an email
Cons
The only thing I don't like about it that the chat screen still shows old chats from employees who do not work at the company any longer and for some reason I can not find a way to remove them. All of our old chats are on my dashboard and I would like to remove them. If there is a way to remove them, I have not found it yet.
Response from MangoApps
Replied December 2018
Annette, thank you for your review! We appreciate having your business. I will be sure to pass along your feedback!
March 2019
David from Qualtech Technologies Inc.
Company Size: 11-50 employees
Industry: Mechanical or Industrial Engineering
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2019
Definitely worth the money!
Overall, OfficeChat has saved us time, paper, and clicks on our copier system. I'd definitely say we're operating more efficiently as an organization!
Pros
The software is extremely functional with lots of features we needed as an internal IM/Chat system for our staff. The implementation was really easy and I honestly haven't had any complaints from staff about using or trying to use the software. Plus the ability to send messages with files/attachments is a huge plus, certainly cuts down on the amount of time we spend composing emails or printing documents to just walk them across the office.
Cons
Software installation itself can be a pain sometimes. I had 2 particular issues where OfficeChat refused to install on a new Windows 10 machines because a "required component" would fail to download over and over. I believe it was an issue with the fact that OfficeChat installer was calling out the need for Microsoft VC 3.5 but the machines already had a newer version installed...? I'd have to follow up with my support team to verify the issue was corrected but I'm sure it was.
Response from MangoApps
Replied April 2019
David, thank you for taking the time to review us! We appreciate your business, and are glad to see that Office Chat fits well into your work flow. I will pass along your feedback. Thank you again!
March 2019
Glenn from Cardiology Specialists of Acadiana
Company Size: 51-200 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
4.0
Functionality
5.0
March 2019
Decent product unless you use Microsoft Remote Desktop Services
I would strongly recommend this product for situations where users are on separate machines using the actual application. It does have many good features and the performance is acceptable. However, this is not currently a good solution if your users must access the application from a Remote Desktop Services environment. It *might* perform better in a different multi-user-single-server environment. In fact, we got the strong impression that they had not dealt with a client even our size before, definitely not on an RDS environment, and they were scrambling to catch up. The we-based option was very unreliable, often failing to reflect current messages and not alerting users to new messages.
Pros
Ease of setting up users and creating groups; availability of web-based version; option to have server hosted in the cloud; administrative ability to review message activity.
Cons
Very CPU-heavy, often averaging 15% of the CPU depending on each user's activity (not good with multiple users on an RDS server); web-based version very unreliable even with an unclogged 100Mbps Internet feed; was not designed for Microsoft RDS (to be fair they came out with an RDS-friendly installation about a month after we purchased it); product probably sold from somewhere in Asia (not a problem in itself except for adding an extra day to advanced tech support queries).
Response from MangoApps
Replied March 2019
Glenn, thank you for taking the time to review us! We appreciate your business, and are glad to see that Office Chat fits well into your work flow. I will be sure to pass along your feedback regarding CPU usage and web version stability. Thank you again!
October 2020
Mehmet from Howe Robinson Partners
Company Size: 201-500 employees
Industry: Shipbuilding
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
3.0
October 2020
Group Chat as a Board
we use this product excessively within our company and employees. It is a useful tool but still needs a few tweaks to make it bit more user-friendly, especially for companies and users like us.
Pros
access across multiple platforms is useful.
Cons
Search engine customization and display of results process almost renders this option unusable (choice of msg queues, the way results are shown, more than a word and/or etc). We use it in big groups, as a chat room and whiteboard facility. We can have 10/20/40 msgs between we check a queue. When you open a particular chat queue, the screen jumps to last message instead of picking up from where left. It is troublesome to scroll all the way up, trying to remember ang guess which was the last msg the user read. Would be better if the screen / caht queue would open and show the last msg the user read and maybe mark or distinguish between read/unread messages (market / color etc)
October 2020
Anonymous
Company Size: 2-10 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
October 2020
Office Chat makes in office communication easier
Great, it has really helped us communicate professionally and quickly while working with patients.
Pros
We all know how to text message. Office chat mimics this to make it easier to communicate within inter-office systems.
Cons
That each computer needs a separate email address associated with it. Therefore, you cannot have multiple office chat computers linked to one email account.