All StarLeaf Reviews
1-25 of 44 Reviews
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Tom
Verified reviewer
201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2018
Very impressed with the solutions Starleaf offers for a range of workspaces.
Videoconferencing and audioconferencing along with content sharing is mission critical to our business. Our workforce is distributed including in-house and remote workers. We also have a serious requirement to collaborate while on the road. The Starleaf platform is easy to use and robust, enabling our workers to collaborate anywhere, from any device.
PROSThe personal app runs on PC's, Macs, IOS, and Android devices. The user experience is common throughout all personal devices as well as Starleaf's room systems. Starleaf offers both cloud based endpoints that are aggressively priced and include Touch Panels, as well as Solutions specifically to be deployed within Skype-for-Business environments. Their SfB endpoints are truly native SfB clients so the complexity making your "standards compliant" videoconferencing system interoperate/coexist with your SfB platform is eliminated. There is no need for expensive and complex infrastructure that's sole purpose is to enable participation of non-SfB endpoints into SfB calls. The Starleaf Cloud platform and endpoints are literally the easiest to deploy in my experience. Make basic connections and power up the endpoint, insert a Quick Connect Code when prompted, and the endpoint communicates with the "mother ship" and is ready to make calls in minutes. Starleaf's endpoint registrations capability eliminates the need (in the majority of cases) of making any modifications to IT infrastructure to enable videoconferencing traffic in/out of firewalls. A big plus of the cloud architecture is the fact that once a call is established between two endpoints in your enterprise the traffic of the call becomes point-to-point between the two endpoints, versus both endpoints chewing up Internet bandwidth to/from the cloud.
CONSAn area in which Starleaf has already delivered some improvements is with their User Interface. The initial version for the Starleaf Breeze app and the Touch Panel was not completely intuitive. Recent releases have introduced an updated UI that improves usability. Like other companies, Starleaf strives to improve in this area constantly, based on user feedback.
Vendor Response
Hi Tom, Thank you very much for your kind review, it means a lot to us. As you mention, we're always striving to improve our user interface to make things simpler for all involved. If you do have any other questions you'd like to ask, then please don't hesitate to get in touch. Kind regards, The StarLeaf team
Replied June 2018
Sara
Financial Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
We love StarLeaf!
Overall, it's been a great experience working with StarLeaf. We love the Outlook integration and ease of scheduling, in addition to the other features offered by the system.
PROSOur team loves the high quality audiovisual experience and security offered by StarLeaf. We have peace of mind that our meetings with executives, clients, and other businesses are encrypted and confidential.
CONSThe only issue that we've experienced is that some businesses and clients have issues downloading the app or accessing the web browser due to firewall restrictions.
Reason for choosing StarLeaf
We still use Teams occasionally as a back up (when clients cannot access StarLeaf), but we mostly use StarLeaf for meetings.
Reasons for switching to StarLeaf
We wanted better security.
Gianluca
Information Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed March 2022
Bad experience
Starleaf is very simple, because it has not so many functionallities. I can say that any user could use it simply.
CONSWhen I am in a videoconference, my PC becomes very slow and often it freezes (I have a very expensive PC, with high requirements). The Audio and Video qualities aren't so good like other VDC systems. The chat sometimes doesn't work fine, so I have to close and open again until I see the messages.
James
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2018
Think of the consumer IM tools - Notably Whatsapp, slack etc, but secure and fit for for business
Efficiency, better collaboration, more inclusive team spirit
PROSEasy to use shouldgo without saying; on a single platform, I can IM my team and then seamlessly escalate this to a voice or video call, and then to a full scale collaboration. Most of the young talent we are trying to attract from the best schools, colleges and universities want to work in a more dynamic and multi-modal way - this means that they need collaboration tools that will follow them across their different devices - PC, mobile, tablet and into the meeting room - with the StarLeaf App we can let them do this. This leads to better and far more dynamic collaboration, wherever the team is, whatever they are doing; it leads to far greater inclusion for all team members, and therefore faster decision making; we do this by living in the chat box, and then escalating this to video collaboration immediately the moment we need to pore over a document or share and discuss some content - it is very easy to use and the team love it
CONSCurrently you cant IM outside your organisation, but I believe that development is being carried out on this
Solène
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2022
Use of Starleaf
Starleaf is a very useful and easy to use software as it enables me to communicate in real time with my co-workers. It is very simple to create different groups and there is an ability for users to put themselves absent or disconnected even though they are connected, or to let know they are in a meeting and that they should not be disturbed. The only feature of Starleaf that deserves to be improved would be the quality of its videos. Otherwise, it remains a very correct tool.
PROSStarleaf is a very useful and easy to use software as it enables me to communicate in real time with my co-workers. It is very simple to create different groups and there is an ability for users to put themselves absent or disconnected even though they are connected, or to let know they are in a meeting and that they should not be disturbed.
CONSThe only feature of Starleaf that deserves to be improved would be the quality of its videos. Otherwise, it remains a very correct tool.
Dinesh
Verified reviewer
Pharmaceuticals, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Secure solution of New Era
The software is completely reliable.
PROS1. Easy to creat and join meetings 2. Easy to creat poll 3. Secure safe and end-to-end encrypted
CONSIn remote areas where network is a real issue, the software failed to optimise the video quality. This happened with me 2-3 times.
Reasons for switching to StarLeaf
Compatibility
Carys
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
StarLeaf are by far the best manufacturer I work with. Products and staff are all second to none!
Messaging, voice and video all on one platform making communication with my colleagues seamless.
PROSThe StarLeaf app is a true Unified Communications platform, providing messaging, voice and video all on one platform. The interface is intuitive and easy to use and the roadmap for future development is well structured and robust.
CONSIf there are any features that I feel are missing from the software I know that they are already on the road map for future development.
Vendor Response
Hi Carys, Thank you so much for the kind review. We're glad that we're helping you to improve your daily communications with your colleagues. If you have any other questions or suggestions for ideas on the roadmap then please don't hesitate to get in touch. Kind regards, The StarLeaf team
Replied June 2018
Myrella
Verified reviewer
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Incredibly easy to use and schedule my meetings
I was able to conduct and participate in productive meetings colleagues and with my customers hassle free.
PROSI can begin my meetings with one button and I do not have to input any credentials to join a call.
CONSI wish I could add another participant during a meeting in session. Currently I have to send a user the meeting credentials and I can't dial out to them directly.
Vendor Response
Hi Myrella, Thank you for the kind feedback! If you're still having difficult adding participants to meetings then please get in touch with us. We want to make things as simple as possible for you. In the mean time, if you have any other queries then please don't hesitate to get in touch. Kind regards, The StarLeaf team
Replied June 2018
Raudel
Verified reviewer
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Easy to understand, learn, and use software and hardware
The Starleaf platform is an easy one to learn and use. Easy for 1st time users to join a meeting and navigate the features of the platform. Starleaf offers a great solution for companies that are Skype For Business shops. Their hardware make it simple to join and start Skype Meetings. They make the conference room experience a simple one.
CONSThe old Breeze client could be challenging but they have moved on and upgraded to a new client.
Vendor Response
Hi Raudel, Thanks for the kind review, we appreciate it! Hopefully the new solution is solving the issues that you had with Breeze. If you have any other questions then please do get in touch. Kind regards, The StarLeaf team
Replied June 2018
Lee
Verified reviewer
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
The StarLeaf platform enables easy collaboration with my team to help boost effiency & productivity
The best thing about the StarLeaf platform is its simplicity. It's so easy to use, that even my less technical savvy colleagues have no issues using it, This has enabled widespread adoption across the business, which has helped to increase efficiency and boosted productivity. StarLeaf allows me to make high-quality voice and video calls to anyone, anywhere, on any device.
CONSAesthetically, the interface could look slicker, but otherwise, I can't identify any major faults with the solution.
Randy
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
A great way to bridge many devices, Skype and dekstop/mobile workers
Easy adoption and training of users. - We were looking to solve problems with AV integration and coordinating customer calls with Skype. We also needed a powerful desktop, IM and mobile solution. Starleaf was able to solve the immediate Skype-enabled conference room problem and we were staying away from their mobile application. They then recently release a new and much-improved desktop client (which is free, by the way) and our adoption level has gone up.
PROS- We were looking to solve problems with AV integration and coordinating customer calls with Skype. We also needed a powerful desktop, IM and mobile solution. Starleaf was able to solve the immediate Skype-enabled conference room problem and we were staying away from their mobile application. They then recently release a new and much-improved desktop client (which is free, by the way) and our adoption level has gone up. The touch panel with native skype interface made it flawless for our team to join Skype calls.
CONSThe old Breeze client was bad, but that problem is gone. The GTm Series is built for the legacy AV community and pushing towards cloud bridge solutions- a hard balance to create, so there are inputs and outputs we didn't need- but I'm sure others will be happy with the flexibility built in.
Vendor Response
Hi Randy, Thanks for your review. We appreciate the kind feedback and we're always looking for ways to improve in order to provide our clients with the flexibility they need from their conferencing solution. If you have any other questions then please don't hesitate to get in touch. Kind regards, The StarLeaf team
Replied June 2018
Gizzelle
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2018
Finally Video Conferencing I want to use!
I like that it is just as easy to have corporate video conferencing as it is to use my smart phone. We have had both Polycom and Lifesize systems over the years and I can't remember us using them a single time because no one knew how to dial between offices or set up the devices. Now we use video conferencing on a daily basis internally and with our external customers. Also, little things like being able to set up "click to call me" for an instantaneous video call in my e-mail signature are really cool. It's also intuitive from an administrative standpoint...my first time in the admin portal I was able to get great data and make beneficial changes without any training.
CONSI really wish there was the ability to take control of someone else's screen when you are doing desktop sharing instead of just viewing it. Also, occasionally on my MacBook Pro, my camera won't boot up automatically during a call and I get audio only....I'm the only one in our organization with the issue though and I have a support ticket open to hopefully solve it.
Vendor Response
Hi Gizzelle, Thank you for your review. We're always looking to incorporate customer feedback into our roadmap, so I'll share your comments with the product team. In the mean time, I hope your support ticket has now been resolved? Please do get in touch if you have any other questions that we can help with. Kind regards, The StarLeaf team
Replied June 2018
Vijay
Computer Software, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
Best Video Conference Software
I like the video conference portion of the Software. I also like the way it can be used in any device unlike other softwares where there are few restrictions. I am happy with the product but if they can address call drop issue (at least if they can show a message) it would be greatly helpful.
PROSThe best thing about this software is ease of use. Users can create their own virtual conference rooms so other users can join from around the world on a weekly calls. We can schedule/attend the meetings either using App installed in the PC or using cloud base meeting portal or using mobile. The App has directory of all employees so it is easy to call them via phone or from the app (using computer audio/video). The Hardware is the best for conference rooms. It is the most secure and reliable software.
CONSThe downside of video conferencing is it takes lot of resources. If you are on VPN (few times) or had lower internet bandwidth the calls will be dropped suddenly. It won't even show a message that issues with internet connection or issues with call quality etc, it drops the call suddenly. The other thing we noticed was we can schedule meeting with 50 users only. So far the least liked feature was camera turns on automatically once you join the call. There is no way I can turn off the feature in the settings. Also, I can't view future meetings that I got invited to in the app which is quite a bit frustrating.
Tom
Telecommunications, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2018
Very intuitive and reliable system.
Improved collaboration
PROSThe whole Starleaf platform is always evolving, which is essential in this marketplace. Ease of use is not an easy thing to achieve with a technical product, so we have to commend them for this. The whole system is intuitive, which our customers love. Its also easily scalable, which is a huge benefit to most organisations.
CONSIn comparison to other UC platforms, the functionality is not quite there yet.....but its not far off!
Vendor Response
Hi Tom, Thank you for the kind words! We're working hard every day to improve the functionality of StarLeaf, so thank you for the feedback. If you do have any other questions then please don't hesitate to get in touch. Kind regards, The StarLeaf team
Replied June 2018
Kevin
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
I am both an extensive user and seller of this technology
Simple to navigate, work out and use. Even on first use it feels familiar. The front end GUI has taken many of the good things from other similar applications and included them. From a working product perspective, it improves communications and the growth in its use demonstrates its popularity.
CONSNot much - it delivers nearly everything we need. It will be almost perfect when it is able to be used across organisations
Vendor Response
Hi Kevin, Thank you for the kind review. Usage across organizations is something that is planned for the near future, but if you have any other questions/suggestions then please don't hesitate to get in touch. Kind regards, The StarLeaf team
Replied June 2018
Adam
Transportation/Trucking/Railroad, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2021
Excellent Quality but Small Reach
Excellent quality but with so few people using it, it has become an unworkable solution for our organisation.
PROSWithout question, Starleaf has the highest picture quality and stability that I have ever experienced with a video conferencing system. The customer support is excellent too. Many times I've called a live operator through the control panel, to ask for live advice.
CONSMy problem with StarLeaf is that it is not well utilised. It became embarrassing asking so many people to download the app just to meet with us. This was sustainable before the Covid pandemic, but now with so many people routinely using competitors' platform, we have had to make the decision not to renew StarLeaf.
Reason for choosing StarLeaf
At the time, we wanted the product which could deliver the highest quality picture and stability
Shivkanya
Pharmaceuticals, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
StarLeaf
Overall, the StarLeaf is good for meetings. It provides all the good features like sound quality, video quality, and most importantly, secure communication. Go for it.
PROSI like this app. It is convenient and possess several important features. It is good for longer meeting, it has better screen sharing quality.
CONSMy computer becomes exceedingly sluggish and regularly crashes while I'm in a videoconference. The quality of interactive multimedia isn't as good as it is on other VDC systems. When the chat isn't working properly, I have to close it and refresh it till the messages appear.
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Simple but very efficient video app
Good video app that I use daily for communication with my colleagues and business contacts.
PROSThe easy of use is very good. Besides video calling you can use the app for chat and the exchange of photo's and video's. Very stable video connection from you PC or phone, so very useful when you work on you desk or when you are travelling.
CONSThe user interface looks very simple and is not as attractive as other comparable videoconferencing apps.
Jason
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
My favorite cloud video product!
Starleaf is one of the most easy to use softwares on the market for A communication solution. The best part is it just works. We communicate all over the world and knowing a we have a solution that won't disrupt and frustrate our organization is amazing. One single platform for messaging,
CONSI like everything about it. Nothing falls short about the product. There is multiple things to use within rhe product to communicate. If I had to pick one thing sometime o wish there was a directory to dig through without having to search. Although this isn't a big deal.
Vendor Response
Hi Jason, Thank you so much for the kind words! We're glad you're having such a positive experience. Please get in touch if there's anything else you'd like from us. Kind regards, The StarLeaf team
Replied June 2018
Paul
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
I use StarLeaf everyday for my customer meetings so I can have face-to-face time with them.
StarLeaf is easy to use and can be accessed on most devices so meetings can take place at any time. The support is also excellent. The team is easy to reach and very helpful.
CONSSharing content is easy but sharing applications is a bit clunky at this time. (I do hear that StarLeaf is working on this feature.)
Vendor Response
Hi Paul, Thank you for the kind review. We are always looking to improve our product, and content sharing is certainly one of the things that we look at. If you have any other questions then please don't hesitate to get in touch. Kind regards, The StarLeaf team
Replied June 2018
Jethro
Verified reviewer
Telecommunications, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Starleaf has always been great company thats keeps developing and is always two steps ahead.
it enables to stay in contact with in and outside the company.
PROSEasy to use, high quality and feature rich. I was hesitant to move from Breeze to App, but now app is the better option.
CONSneeds to be expanded so that you can also chat outside your domain. Waiting eagerly to share files in the app (nut just in beta)
Adam
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2018
Great ever evolving platform
Friendly graphic user interface, useful history of calls with each contact, easy to invite someone as a guest connection
CONSThe design of the software has evolved to make it easy to use, the only downside is that it took a while for the latest version to catch up with the original Breeze client.
Anonymous
1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed July 2021
Greatest videoconferencing for big size meetings!
I use it daily! I am working with a very big team and it's easy with Starleaf to all connect on the same place and be able to have a great service (not blurred sharing screen, good sounds,..) even due to the high number of people
PROSThe feature that I prefer is that we do not need to have a specific link to connect to the conference, with the number of the room it's accessible from mobile, tablet or computer even remotely or by calling.
CONSIf you only open the conference in "call mode" and not video mode you will not be able to see the sharing presentation, so you will have to switch back to video conferencing
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
Only one App needed for your business communications
Collaboration with my colleagues is so much easier know. I use the StarLeaf app on my Macbook, iPad and iPhone for videoconferencing 1-on-1, scheduled conferencing with screen sharing and chats. I enables me to use my time more efficient and travel less.
PROSMost of all I like the ease of use. One app for your videoconferencing and chat that can be used on multiple devices.
CONSFor some reason the microphone gets muted from time to time. The only way to solve this is to restart the app.
Tiberiu
Information Technology and Services, 501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed May 2019
Pretty good conference app
We use Starleaf for our conference calls with both dedicated equipment in our meeting rooms and the desktop client. Many of our colleagues prefer to use other applications when doing 1:1 calls because it's easier to just call from the chat client they keep opened all the time. One other reason is that our clients don't use Starleaf so we use it mainly for internal conferences.
PROSIt provides everything that is needed for a conference call. The latest update improved the overall quality of the application a lot.
CONSThe desktop client application seems to be using system resources pretty intensively.