What are Axero users saying about the software?
Read what people like you have said about using Axero software through verified user reviews
User Review Highlights
4.49
43 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"I feel like this product is way more powerful than I can give it credit for at this point in time."
"Program comes generally ready to use with different widgets to customize each space. Allows for integration with Microsoft platform for connection to One Drive."
"Product is fairly easy to use, document storage is one of the most important features that we use."
"The use of imagery on the main carousel has to be a precise size or its cover by text or not shown. We have an iframe that we try to remove horizontal scrolling and no one seems to be able to fix it."
"Functionality was put in, but there's no depth to it. For example, the site member csv does not accurately report space membership."
"The language module is the worst part of the software. We had to spend days of work doing proper translations form English to Dutch."
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Showing 1 - 25 of 43 reviews
Anonymous
Company size: 10,000+ employees
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
August 2021
Great software, ease to customize.
My overall experience is, We have been to some degree effective at dispatching Communifire to our customers as an information base, however it for the most part gets utilized for interior preparing and as an asset.
Pros
The out-of-the-crate highlights are truly extraordinary and achieve a great deal of what we were keen on for an intranet arrangement. It has additionally consistently been not difficult to get support for the item when required.
Cons
The utilization of symbolism on the principle merry go round must be an exact size or its cover by text or not shown. We have an iframe that we attempt to eliminate flat looking over and nobody is by all accounts ready to fix it. CSS can be an aggravation.
Brooke
Company size: 5,001-10,000 employees
Industry: Retail
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
July 2021
Axero Intranet Revire
Pros
Hands down the most used function is the discussion boards and it really helps bring our employees together to help one another! This helps them understand answers from their peers and helps build credibility. They find it easy to start and to review answers. I also think the mix of home office employees in the answers helps our people to feel that we are approachable as gatekeepers! I also love the customizable site. We can easily change and update the site to align with marketing campaigns and keep it looking fresh for our users.
Cons
The thing we struggle with the most is the analytics. We would love to see a deeper understanding of how our teams are using spaces and information + make it very easy for regional managers to follow-up on outstanding items. If we could give RMs access to a report that clearly states who is missing what items - that would make a world of difference!
Reasons for switching to Axero
To have a more creative site that could be both engagement and communications based.

Response from Axero Solutions
Hi Brooke, Thank you so much for your review! The Axero team is thrilled that your employees are connecting, sharing information, and making the most out of discussion boards. We added additional space analytics so you can analyze user behavior and content performance. Here's more information: https://my.axerosolutions.com/spaces/5/communifire-documentation/wiki/view/21546/manage-space I will pass along your feedback to our development team, who is always excited to hear from valued clients just like you. Thank you! - Alexandra Hoey, Axero Marketing Manager
Replied July 2021
Tara
Company size: 51-200 employees
Industry: Education Management
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
March 2022
Very Customizable Platform
Super professional and helpful!
Pros
Just like a website, pages can be built however you'd like and can be as detailed or as simple as you need.
Cons
There is a learning curb at first and can seem overwhelming. However, the extensive library of help videos and great on-demand customer service can answer virtually all questions within minutes.
Reasons for choosing Axero
More features.

Response from Axero Solutions
Hi Tara, I'm happy to hear that Axero's flexibility is working for your organization. As you highlighted, our resource library and Client Success team are always here to help. Please reach out to us if you have any questions. Sincerely, Alex, Axero Marketing Manager
Replied March 2022
Christine
Company size: 501-1,000 employees
Industry: Insurance
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
December 2017
I think the platform is very basic and not the robust solution it is presented as.
It gave our employees a new intranet to complain about. They didn't like the old one because it was dated, and they don't like the new one because (1) it's new, and (2) it doesn't have some of the basic functionality of the old one (developed in-house).
Pros
Easy to set up and navigate.
Cons
There are too many inconsistencies and quirks. It seems like it wasn't fully built out. Functionality was put in, but there's no depth to it. For example, the site member csv does not accurately report space membership. There are more examples, too numerous to mention here. We have reported these. Apparently, most are expected to be corrected in some phantom future release.
Jennifer
Company size: 201-500 employees
Industry: Museums and Institutions
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2020
Maybe,hopefully, in time
Pros
I feel like this product is way more powerful than I can give it credit for at this point in time. My experience (Less than 1 year) lets me honestly say the support team is incredibly helpful (and they are super responsive) when I have a question and I know how to ask it.
Cons
The biggest problem for me is that there is no training (at least that a small non profit could afford) outside of video tutorials...again, you really have to spend a lot of time identifying what it is you want to know. The product is generally intuitive for the end user, but takes some skill on the administrative side. I'm actually quite terrified to even look at the back end sometimes for fear I will do something irreparable. If you have a team of administrators, or available designers/IT, I say go for it. If you are a one man team with 50% time to dedicate...brace yourself. I'm not so discouraged that I won't keep trying, but I can't exactly say it is making a huge difference (yet).
Reasons for choosing Axero
The team researching thought both products were quite similar, but liked the look and feel of Communifire better (more room for individualization). There was also a slight cost difference in our favor and we were not sure it would be a long term solution.
Christina
Company size: 201-500 employees
Industry: Construction
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
March 2020
First Time User - Communifire
I have had a great experience with [SENSITIVE CONTENT HIDDEN] who has been our Rep. His training has helped me so much so that I can train our own ambassadors to use and update spaces. [SENSITIVE CONTENT HIDDEN] is easy to get a hold of, receptive and a great teacher. I trust that he will always understand my request and assists me immediately.
Pros
This software is perfect to communicate information to our entire company. I especially love the custom homepage which allows us to disseminate important information to our team real-time.
Cons
It would be helpful if there was a feature which will allow me to post on the main page carousel from other spaces only. I have to duplicate "HOT" announcements on the main page and for example HR.
Reasons for choosing Axero
Best tools and looked easy to use for our staff who are not always tech savy

Response from Axero Solutions
Thank you so much for your review, Christina! Have you tried our "featured" tool? This allows you to post content on a space and have it automatically appear on the main homepage. Please reach out to our support team if you have questions!
Replied July 2021
Hannah
Company size: 201-500 employees
Industry: Real Estate
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
December 2021
Great Product!
Overall, we are very happy with the product and have had great adoption and feedback from our users. Only a few limitations on customization and integrations, but we have still been able to accomplish most of what we were looking for - increased adoption & analytics, optimized search, organized layout and easy navigation, and trust security via Okta.
Pros
Positive feedback from users, organized and easy to navigate, responsive customer support, many different features to incorporate, and sleek designs.
Cons
Setup can be a bit technical, some limitations on customization

Response from Axero Solutions
Hi Hannah, Thank you for the feedback! We're always happy to hear that your teams are loving Axero and adoption, navigation, search, and design is accomplishing your goals. Please feel free to leave suggestions about customization in our Suggestions and Feedback forum. Our team checks this page to plan our product roadmap. The Axero team wishes you a happy New Year! Sincerely, Alex, Axero Marketing Manager
Replied December 2021
Tiffany
Company size: 11-50 employees
Industry: Non-Profit Organization Management
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
December 2021
Great platform for customized needs
We had a need to use the platform in a very customized fashion and the support team could not have been more helpful. They are still helpful, well after a year since we have been using them (it's not a sales pitch, they don't stop helping!)
Pros
Our organization has needed to use the Communifire platform for projects, rather than departments, and with a multitude of customizations that has essentially redesigned much of the system - and it still works! But we couldn't have done it without the support team. They are so helpful and always eager to help. Plus, there are 100's of videos, articles, anything to help find the answers we need.
Cons
The general, non-customized app is limiting. For example, the Calendar feature is not usable in that format, but we can't afford to pay for a fully custom app to coordinate with our site. The other thing is the pro (customization) can also become tedious, as every conversation and discussion and file folder needs to be revisited when created new - but once it becomes habit it's not so bad :).
Reasons for switching to Axero
The other platform had little to no instructions or support staff.

Response from Axero Solutions
Hi Tiffany, Thank you so much for your thoughtful review! We're thrilled that you've had a positive experience with our support team and that Axero is meeting your goals. Please know that if you use Google Calendar or Outlook, we have integrations with both. Feel free to check out our documentation or contact support if you have questions about how either integration works. We appreciate our partnership and wish you a happy New Year! Sincerely, Alex, Axero Marketing Manager
Replied December 2021
Vincent
Company size: 501-1,000 employees
Industry: Construction
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
December 2021
Overall Positive
Overall I would recommend Axero to others and I have.
Pros
The ease of initial setup, and ongoing support makes this a winning interface for internal communications and collaboration.
Cons
If you want advanced functionality outside of Axero's capabilities it will take sometime to get it developed but the Axero team will do everything in its power to bring new ideas to fruition.
Reasons for choosing Axero
Ease of development and scalability
Reasons for switching to Axero
Limited Capabilities with Sharepoint

Response from Axero Solutions
Hi Vincent, Thank you for sharing a review! We're so happy you've been able to accomplish your internal communications and collaboration goals with Axero. It's also great that implementation and launch was a positive experience for your team. As you know, we have a ton of documentation, how-to videos and resources to help you with content, tools, and customization. Please continue to lean on our resource library or reach out to support if you ever have any questions. Thank you and we wish you a happy New Year! Sincerely, Alex, Axero Marketing Manager
Replied December 2021
Matt
Company size: 51-200 employees
Industry: Banking
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
July 2021
Best Information Sharing & Collaboration Solution
Outstanding ! We searched two years for a robust solution to meet our internal communication and collaboration needs and found what we believe is the best solution in the market.
Pros
The solution from Axero is highly customizable. We are now live and I can say there was nothing that we were not able to accomplish in terms of design and customizing the look of our site. This solution is well-thought out and very agile. The implementation team and ongoing support have been amazing in terms of their desire to meet our needs. Response time and deployment of new features is second to none.
Cons
The only feature missing from this solution is a customizable online form and routing feature.
Reasons for choosing Axero
Ease of use, features & functionality, highly customizable, on premise option available.

Response from Axero Solutions
Hi Matt, Thank you so much for sharing your experience! We are so happy Axero's flexibility, customization, and support team has been exceeding your expectations. I will go ahead and pass along your feedback about a customizable online form and routing feature, but please feel free to share your ideas in our Suggestions & Feedback forum: https://my.axerosolutions.com/spaces/77/axero-online-support/forums/6118/suggestions-and-feedback Our team is always excited to hear how we can improve Axero for you, your teams, and other professionals. Thank you! - Alexandra Hoey, Axero Marketing Manager
Replied July 2021
Anna
Company size: 1,001-5,000 employees
Industry: Environmental Services
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
December 2021
Great support team!
I assume that running a business like Axero is quite challenging because no matter how high the quality of the product is, a user will attribute value based on their experience, which will vary greatly depending on familiarity with managing/editing an intranet platforms. In my case, content editing skills only got me so far and I would have been at a loss were it not for their support team and instructional tools. I was not an original member of my company’s transition team for this project, so I missed some prelim training but later found that most of it was available in various forms through the support site. Bumps were encountered along the way with set up, site maintenance, and user errors, and with each occurrence I felt supported in my action of reaching out to the Axero team for help. Based on the level of support received and responsiveness of Client Success Managers, I would recommend Axero.
Pros
Support team is quick to respond and can bring on team members with various areas of expertise to help quickly resolve problems or provide answers, etc. Client Success Managers seem sincerely invested in helping customers find solutions. The Axero Support site has a great vault of questions/answers/how-to videos & instructions, and it’s easy to post a question, report a bug, or suggest a new feature. The training Axero provided is what enabled me to become a successful site manager, I did not receive platform management training from my company.
Cons
A few times we’ve experienced a glitch that caused content to be lost/missing from the platform, and we weren’t able to determine if it was a user error or a platform glitch. When it comes to page building, there is no ‘undo’ button for certain editing tasks which at times users have mentioned – would have been nice. Some training/tutorial videos/materials are insufficient and there could be some improvement on communicating the gotchas/things to watch out for such as data loss when merging and renaming directory fields. Without editing code there isn’t an easy way to alter dimensions of white space within layout and widgets.

Response from Axero Solutions
Hi Anna, Thank you so much for taking the time to leave us a review! Our support team is always happy to hear positive feedback and I will be sure to share your kind words to them. Our development team would love to hear more about your suggestion to improve PageBuilder. Please reach out to our support team or post in our Suggestions and Feedback forum - we check this forum frequently to determine our product roadmap. I will also pass along your feedback about additional documentation! We want you to be set up for success and have the resources you need to accomplish your goals with Axero. I hope you have a happy New Year! Sincerely, Alex, Axero Marketing Manager
Replied December 2021
Chloie
Company size: 1,001-5,000 employees
Industry: Staffing and Recruiting
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
April 2021
Great intranet solution with room for improvement
Pros
Overall the Axero intranet is very user-friendly, and it is a great tool to get important content and information to your people. You have the ability to create eye-catching pages, and custom pages for people based on their role/team in the company. There is a lot you can do with this intranet. Axero's customer support team is also very responsive. They usually get back to my questions and requests within minutes, and most of the time have the issue resolved the same day. They are very patient and willing to walk you through anything to make sure you're set up for success.
Cons
My biggest con with the Axero intranet is blog layouts. I know Axero offers a lot of widgets for pages, but I wish they had those same options for blogs. As of right now, you cannot easily insert image galleries, polls/surveys, buttons, etc. into a blog. You can create your own HTML templates to achieve this, but I wish they came as default options. We have also run into a few issues when Axero does its regular maintenance updates. Sometimes when these updates happen our site breaks. Axero has always been helpful to get the site back up and running though. They have also been better at letting us know when these updates will occur so we can spot check our site to make sure it is good to go.
Reasons for switching to Axero
We had an intranet that our engineering teams built themselves. We decided to switch platforms so we could have a more user-friendly platform.

Response from Axero Solutions
Hi Chloie, Thank you for sharing your experience! I am so happy you are enjoying the flexibility of Axero and the customization features that make your pages stand out. Our support team is always happy for a shoutout, too :). I will pass along your feedback about blog layouts to our development team. They are always excited to learn how we can improve the Axero platform for valued clients just like you! We appreciate hearing from you. - Alex, Axero Marketing Manager
Replied July 2021
Chuck
Company size: 2-10 employees
Industry: Computer Software
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2020
One place for everything
I have used their software for close to a decade - There has never been any downtime to speak of, and none in the last several years. - Their help desk is second to none. - They fix issues extremely fast, and they go out of their way to help you achieve what you want. - The technology behind what they do is constantly improving, and the presentation of new features is also second to none. There are very few software companies for whom I could say the same thing. - Customization in any manner that you see fit.
Pros
- The ability to interact with both internally with our employees and contractors, and externally (in a private environment) with our partners, and externally (in a public environment) with our customers. - Variety of communication mediums: public forums, private tickets, wiki/guide pages, announcements, blogs, video. Everything in one package. - Create a self-serve environment for those wanting to research and learn on their own time. Although this product is marketed as an intranet product, we take it further, and have inculcated our whole web page operations around the product. We have: - Public Web Pages, where customers can peruse our custom designed pages (part of Communifire) and avail themselves of the various communication tools in the Communifire product. - Private community for our Solution Providers where they can interact with us and each other to discuss ideas not in the public purview. - Private ticket system for our customers, where sensitive information comes into play. By implementing all of these communication options, we were able to channel more resources and money into engineering a better product, as opposed to paying someone to regurgitate items that are routine and standard procedure. If any company has a similar structure to ours e.g. products that involve customer interaction, with vendor or partner relationships, I don't understand why anybody wouldn't want to use a product like Communifire. Know that this review is unsolicited.
Cons
The only - and TINY issue I have, is with the instant messenger. By default we can't prevent customers from seeing each other. We would like to have more options in this arena. Second, it would be nice to allow API with third party instant messaging systems - or a collaborative integration. However, this is a tiny inconvenience for us.
Reasons for switching to Axero
This product had everything we wanted in one place.

Response from Axero Solutions
Hi Chuck! We're thrilled that years later, you're still loving Communifire's extranet abilities. We recently released integrations with Rocket.Chat and Jitsi to streamline the instant messaging experience with more to come. Thank you for your review!
Replied July 2021
Blaine
Company size: 51-200 employees
Industry: Non-Profit Organization Management
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2020
Communifire has become an essential tool in working together
We have built better collaboration and better connection between geographically distant team members. Staff told us that Communifire makes them feel connected. Our email platform crashed a few years ago. Communifire allowed us to stay in contact while rebuilding the new email platform. Communifire gives individual staff members the ability to securely share concerns
Pros
We like having multiple spaces for working together, keep everything on one platform, but giving different teams the ability to structure their space in the way that fits them best. Security is very important, so we appreciate the safe environment to share openly. Making resources available and findable is a strength of Communifire. Administration was very doable for people without IT training. We have had many open discussions about the challenges of 2020 within Communifire, keeping people up to date and leading to even greater transparency.
Cons
We need to invite non-staff to collaborate in a specific space without granting access to the whole community. So far we have not been able to make that work. It would be far better choose between fluid collaboration on documents, allowing multiple people to add ideas without having to download and upload or to post with version control that does not allow as much change. the phone app could be better at displaying and navigating information on small screen.
Reasons for choosing Axero
Communifire is very robust with many options and tools. But it also was fully developed so we could get it launched quickly and build additional functionality over time. It is giving us a robust tool without having IT staff dedicated to its maintenance..

Response from Axero Solutions
Hi Blaine, we hear you loud and clear! We recently launched major design updates for mobile and actively check our Suggestion forum for ways to improve functionality. I will share this feedback with our Development team! Thank you for your partnership.
Replied February 2021
Gabriel
Company size: 10,000+ employees
Industry: Retail
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2020
First year review
Pros
System has lots of features and is easy to use. Ability to create custom content / layout is great. Online video and document library is helpful and answers most questions.
Cons
For larger retail brand not having the ability to communicate content to specific users but limited to specific roles or spaces creates challanges. Role setup should be expanded to allow multi select roles instead of duplication of bulk upload of users. Would be nice to have a operations calendar feature that could support the task functionality. Would be nice to have custom CSS for each space not one global page as it dificcult to navitage if not a strong coder / developer. Would be nice to be able to select what content creates a notification as to not overwhelm users and lose importance of this feature to drive them to content.
Reasons for switching to Axero
Looking for more admin access / control of platform and better UI/UX.
Abhishek
Company size: 11-50 employees
Industry: E-Learning
Time used: More than 2 years
Review Source: Capterra
October 2016
Communifire is the most flexible intranet software I used
We were searching for an intranet software as we were tired of customizing Sharepoint and wanted something which is flexible but not too expensive. We are a small team and we could not afford vendors like Jive. After our search narrowed down on a couple of platforms, Communifire being one of them. What tilted the decision towards Communifire was: 1. The amazing customer support we got from their team. For every query they tried to help us work on it and understood our use cases perfectly. I have never seen such a good response from the customer support of other vendors. 2. Communifire was not expensive compared to other options we had narrowed down, but offered more or less the same features. Excellent ROI in last two years. 3. Flexibility of the platform: It was so easy to customize and consume their REST APIs. Loved their Page Builder and I don't think anyone else has a tool similar like that. We are very happy using Communifire for our internal intranet, and would gladly recommend it to others.
Pros
1. Clean and user-friendly UI 2. Amazing customer support 3. Flexible platform
Cons
1. Some features are not needed, like e-Commerce module 2. File sync needs some more work

Response from Axero Solutions
Thanks for your review, Abhishek. We appreciate your business.
Replied October 2016
Grace
Company size: 1,001-5,000 employees
Industry: Construction
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2020
Communifire Review
Very happy with Communifire and especially Azero for delivering a top-notch product.
Pros
Within the past 3 years that Communifire has been implemented in our company, it has really been adopted by our user base as the go to for almost all company information. The out-of-the-box features are really great and accomplish a lot of what we were interested in for an intranet solution. It has also always been easy to get support for the product when needed.
Cons
Anything that you are trying to accomplish that is not part of the solution can be difficult and requires pretty technical development work. A lot of that couldn’t be accomplished in-house for our company so it was an added cost.

Response from Axero Solutions
Hi Grace. We're so happy you and your employees are loving Communifire! Please know our support team is always here to assist you. We are so grateful for your partnership and hope you're having a wonderful start to 2021.
Replied February 2021
Paul
Company size: 2-10 employees
Industry: Logistics and Supply Chain
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
August 2019
Multi enterprise platform
We have an excellent partner with Communifire/Axero and they are always helping us to perform better.
Pros
We use the Communifire platform as a multi enterprise/program platform for all kinds of projects and programmes in mobility and logistics. check out www.dutchmobilityinnovations.com. Communifire is the only platform we have come across with the flexibility to create branded communities and subcommunities on one platform. Next to that it has all the features you need, easy to use and excellent customer support. real value for money.
Cons
The language module is the worst part of the software. we had to spend days of work doing proper translations form English to Dutch
Reasons for choosing Axero
Communifire was best value for money
Meghan
Company size: 51-200 employees
Industry: Computer Software
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2020
Great communication platform
Pros
Compared to our previous software Communifire is awesome and does what we need it to do.
Cons
Sometimes there are glitches and we either just let them be or I continuously reach out for help. Also it would be nice to have more flexibility with some of the requirements to follow when posting.

Response from Axero Solutions
Hi Meghan, Thank you so much for your review! On behalf of the entire Axero team, we're so happy that Communifire is meeting your needs and making your intranet experience far more enjoyable this go-around. Please know that you can always share suggestions here: https://my.axerosolutions.com/spaces/77/communifire-support/forums/6118/suggestions-and-feedback. We want to ensure your experience with Communifire is top-notch. Our Development team collects feedback from our clients in this suggestion forum to drive future roadmaps. I hope you have a happy and healthy new year. Sincerely, Alex, Axero Marketing Manager
Replied December 2020
Sierra
Company size: 51-200 employees
Industry: Non-Profit Organization Management
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2020
Great, customizable intranet
Pros
Love the customizations available especially through CSS overrides and the ability to turn certain features on or off (ie chat).
Cons
The mobile app isn't customizable like the website it.

Response from Axero Solutions
Hi Sierra, Thank you so much for your review! On behalf of the entire Axero team, we're thrilled that you're loving Communifire's customization features. Please know that we hear you about the Communifire mobile app. Our 8.0 release, which launched in October 2020, included an enhanced mobile homepage and mobile Page Builders! This way, you can build and customize any mobile page to reflect your desktop portal. You can read about the mobile app updates here: https://my.axerosolutions.com/spaces/5/communifire-documentation/wiki/view/78515/communifire-8-0-release-notes Please know that our support team is always here to help you. I hope you have a happy and healthy new year. Sincerely, Alex, Axero Marketing Manager
Replied December 2020
Richard
Company size: 501-1,000 employees
Industry: Information Technology and Services
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2020
Good Product
Pros
Communifire is a good portal engine. It has a lot of power and it allows us to communicate effectively with our employees. It gives a professional look and feel which gives employees confidence in the company.
Cons
The software is a bit expensive. There is a lot of value, but I'm not convinced it's enough to justify the cost.

Response from Axero Solutions
Hi Richard, thank you for your review! We're glad Communifire is delivering strong communication and branding. Our platform has a lot to offer and we want to make sure you take advantage of all of it. Our Support is here to assist with any questions.
Replied July 2021
Jim
Company size: 11-50 employees
Industry: Consumer Goods
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2020
Good Program for Small Business
Pros
- Program comes generally ready to use with different widgets to customize each space - Allows for integration with Microsoft platform for connection to One Drive - Easy to navigate platform which offers easy permission setup
Cons
- Sharing documents via email is not possible - Must download before adding as attachment - Would like to see more widgets available to work from. Has many available, but some are too generic for our use.
Reasons for choosing Axero
- Connection capabilities with our document storage system - Long-term contract discounts available

Response from Axero Solutions
Thank you for the feedback, Jim! I am sharing your comments with our development team. Feel free to share more feedback in our Suggestion forum. We want your experience to be as seamless as possible and always look for ways to improve functionality.
Replied February 2021
Katie
Company size: 2-10 employees
Industry: Non-Profit Organization Management
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
September 2021
Axero Review
Wonderful- the support has been fantastic
Pros
Everything is customizable- which be difficult to set up, but the customer service is truly outstanding and very rapid in responding and assisting with everything.
Cons
Everything is customizable- so setup can be a little tedious

Response from Axero Solutions
Hi Katie, Thank you so much for sharing your review! Please know that while Axero has a lot of features that empower you to get as granular as you want with customization and the overall user experience, we also have a lot of out-of-the-box tools as well. The Axero team is thrilled you've had a pleasant experience with our support team. If you need additional support or have questions, please continue to reach out or use our resource library. We are here to help. Sincerely, Alexandra Hoey, Axero Marketing Manager
Replied November 2021
Jaspreet
Verified reviewer
Company size: 10,000+ employees
Industry: Management Consulting
Time used: Less than 2 years
Review Source: GetApp
May 2017
A modern collaboration platform with brilliant customer support
Pros
1. Modern look-and-feel 2. Easy to use without any steep learning curve 3. Brilliant customer support 4. Flexible and easily customisable: Their PageBuilder is one of the most advanced page editors we have seen. 5. One of the best "search feature" of all the platforms we compared
Cons
1. No Google Docs integration yet (though the company says it will be there in 2017 release) 2. Features like Single Sing On should be a part of base module, we were charged extra for it 3. No Windows Mobile App yet.
James
Company size: 201-500 employees
Industry: Education Management
Time used: Less than 12 months
Review Source: Capterra
October 2016
Rich features at affordable prices
We selected Communifire after evaluating several other options such as Jive. Expensive does not mean it is the best. And Communifire does not disappoint. It is packed with features including gamification. It has all the SaaS capabilities and benefits you'd expect. And their implementation support and customer service are top notch. Cheers.
Pros
Rich features, ready-to-use templates, excellent customer support, solid search engine, affordable pricing.
Cons
Administration and setup can be overwhelming due to so many features. A wizard-based configuration for the initial setup and other advanced features would be helpful.

Response from Axero Solutions
Thanks for your review, James. We appreciate your business.
Replied October 2016
