Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
3.0 / 5
Value for Money
2.5 / 5
Customer Support
3.0 / 5
Functionality
3.0 / 5
Pros
"Just installed this program at my 4th location. The customer rep was a pleasure to work with. Love the program and the support. Can not go wrong with this software. "
"The upfront cost is small to none and it is very easy to use."
"Ease of operation. Saves to a cloud . Always current .Great customer support. Has an extensive training program available"
Cons
"I can't say that I have a least. They have always have been professional and courteous. "
"The software itself seems to work just fine. It's the service from the people that brings down the product."
"It cost more than many, but the quality is far superior from cheaper options. "
CStore Office Reviews
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February 2020
matthew from MAJA Inc
Company Size: 11-50 employees
Industry: Food & Beverages
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
A Great Product
The data is always saved to a cloud so if you have a hard ware problem or a new POS system the data is never lost . If I would have had this software when I started my business I would have save hundred of thousands by being able to keep up with all the thieves on both sides of the counter . Money well spent
Pros
Ease of operation. Saves to a cloud . Always current .Great customer support. Has an extensive training program available
Cons
When we were setting up to do scan data for the cigarette companies it was difficult have someone communicate with us to work out the issues at hand . I needed to stay on them to resolve the issues . It now runs fine.
Reasons for Choosing CStore Office
recommendations from a service tech during an install of a P O S system .
Reasons for Switching to CStore Office
because the were terrible with customer support and they cant even come close to the c-store office

Response from Petrosoft
Replied February 2020
Thanks Matthew! We appreciate your feedback! We are very happy that you enjoy our solution! We are working very hard to better serve all of our customers, and will take your suggestions into account!
February 2020
Glenn from Moffett Oil Company, Inc.
Company Size: 51-200 employees
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
4.0
Functionality
3.0
February 2020
C-Store in the cloud
It helps tremendously with the overall operations of our locations. It brought our stores from marginal to profit makers.
Pros
The upfront cost is small to none and it is very easy to use.
Cons
When the internet goes down, you are down.
Reasons for Choosing CStore Office
The overall value and most importantly the ongoing daily training seminars.

Response from Petrosoft
Replied February 2020
Thanks Glenn! We appreciate your feedback! We are working very hard to better serve all of our customers and will take this into account!
July 2019
Mark from AM Ventures 1.31
Company Size: 2-10 employees
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
July 2019
Disappointing functionality.
I have been disappointed with the customer support and the softwares functionality. The price book works well, but that is it. I would not recommend this product.
Pros
Price book management works well. But, that is it.
Cons
The accounting interface with quick books was unusable for my application, probably due to formula errors in the C Store office software. The support from Petrosoft was very disappointing and I spent a considerable sum with my accountant while he tried to help them sort out the issues (we eventually abandoned the effort entirely). Many of the reports in its portfolio appear to have formulaic errors and produce data that is unusable. Unfortunately, I had used the software for a year before recognizing its deficiencies and have only continued to use it because of the difficulty associated with moving to a new software. But, that is a process that I plan to undertake once I have time.
Reasons for Choosing CStore Office
It sounded like the best value for the money and I wanted a subscription based software, because I believed that it would be continuously updated.

Response from Petrosoft
Replied November 2019
Hi Mark, We would like to apologize for your negative experience with our services and company. We are working hard to better serve all of our customers and would like to learn more about your specific situation and work together to make things right. If you wouldn't mind sending and email to marketing@petrosoftinc.com at your earliest convenience with the preferred method to reach back out to you, so that our team can work towards a resolution with you. We look forward to speaking with you and working towards earning back your business.
January 2020
Crystal from Quality Car Wash
Company Size: 201-500 employees
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
January 2020
Multiple Years with System- and we are still growing with it!
Cstore overall is a great company to work for. I know many of the techs that I call by name and they are always prompt with responses and feedback. The Sales managers are equally responsive when we are adding features or need replacement equipment. I run multiple computer platforms for different areas of our company, and this is by far my favorite because it is both easy to use and is very stable and doesn't lose information.
Pros
The system has continued to grow and evolve, both within areas we bought the program for and also with areas that were not even a desire or thought when we purchased it more than 5 years ago.
Cons
Sometimes the upgrades cause issues with our process and procedure. Pages don't load or work like they used to. Because there are so many variations of end users, it can be time consuming to get the right person involved with the right information to understand what needs to be fixed.
Reasons for Choosing CStore Office
The sleek design of the Dashboard and internal screens are well laid out and look very professional, yet colorful enough to make it easy for our managers to navigate.

Response from Petrosoft
Replied January 2020
Thanks Crystal! We appreciate your feedback! We are working very hard to better serve all of our customers and will take this into account!
August 2014
Tiaira from BP Latrobe
Industry: Retail
Time Used: Free Trial
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
August 2014
C-Store Office Review
Pros
I like that I can access it anytime, anywhere. I can be out of town and check into things right from my cell phone or laptop. We can access any invoice from any timeframe to make changes if need be. We can look up all vendors and set up our orders so that we don't over-order or under-order. Never have we had a system crash when you lose everything (which we all know can be disastrous). The reports tab is a wonderful feature. From there I can look up gas sales from any timeframe and see how my sales have been month to month, inventory results, price book information, shortcuts for products that have special numbers to them, and even payroll. With this product we can keep track of cigarette sales (make sure none are missing), lottery sales, and inventory. Just everything can be referenced at the click of a mouse. And, being the manager, I need that access at my fingertips, and so do my assistant managers if I have a question for them. Also, there is a wonderful tool under the reports tab that will let you know what is a dead item or not selling too much. That way, you know what is hurting your overall GPM. You can mark them down through the price book, and get rid of it. And this way you know not to order that again.
Cons
I can't say that I have a least. They have always have been professional and courteous.
November 2019
Susan from CUSSETA TRAVEL PLAZA
Company Size: 11-50 employees
Industry: Retail
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
November 2019
Horrible software.
Overall my experience with this software was horrible. I would not recommend it to anyone.
Pros
I was excited about getting software to get our store's inventory straightened out.
Cons
We switched to this software mainly to get our store's inventory straightened out. What a joke. The representative that sold us on this assured us that if we sent in all of our invoices to their team that they would load them into our system to make things easier on us. Some ( not all) of the invoices we sent them got loaded in and let me be clear, it did not make anything easier. If anything it made inventory harder because they would change retail pricing and had everything under the wrong vendors, departments and categories. It takes twice as long to go back and figure out what someone else has messed up so that you can go back in and fix it. When they are trying to sell you this software they are so accommodating and will do anything they can to get you to sign up for this software and their extra charge inventory services (that do not work) but as soon as you sign those papers it is like you are bothering them if you have questions or issues. The representative that sold us on this software was extremely helpful up until the time that we signed up. Once we signed up and I called him concerning an issue he was extremely rude on the phone with me and I never got the issue resolved. Their representative was so unprofessional.

Response from Petrosoft
Replied November 2019
Hi Susan, we would like to apologize for your negative experience with our services. We are working hard to better serve all of our customers and would like to learn more about your specific situation and work together to make things right. If you wouldn't mind sending and email to marketing@petrosoftinc.com at your earliest convenience with the preferred method to reach back out to you, so that our team can work towards a resolution with you. We look forward to speaking with you and working towards keeping your business.
November 2018

Brian from Free Enterprises, Inc.
Company Size: 51-200 employees
Industry: Oil & Energy
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
3.0
November 2018
Extremely Disappointing
I would describe it as very frustrating. What should have taken 2 - 3 months has taken 11 months and we still do not have a functioning price book to work with in C-Store Office. Each representative we've worked with at Petrosoft has lacked any ownership in our company. Overall, extremely poor customer service, lack of timely follow up, a constant change in personnel and ultimately they did not deliver on the Professional Services outlined in the contract. Now we have to fight them to reimburse our for the funds we paid upfront. We can't work with this company anymore as we don't have any confidence that they can or will support us in the future. So, essentially we never even got to the point of going live with the software. It has been nothing but a fight from the beginning and I would urge anyone considering this company to do their due diligence.
Pros
The software itself seems to function just fine.
Cons
The software itself seems to work just fine. It's the service from the people that brings down the product.

Response from Petrosoft
Replied November 2019
Hi Brian, We would like to apologize for your negative experience with our services and company. We are working hard to better serve all of our customers and would like to learn more about your specific situation and work together to make things right. If you wouldn't mind sending and email to marketing@petrosoftinc.com at your earliest convenience with the preferred method to reach back out to you, so that our team can work towards a resolution with you. We look forward to speaking with you and working towards earning back your business.
May 2019

Rex from Inspire Business Solutions
Company Size: 2-10 employees
Industry: Computer Software
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
May 2019
Best in its Class!
Very positive and highly recommend the software and the company. Many options for expanding features as needed.
Pros
Very well done software and hardware solution for the retail petroleum industry. Integrations and speed are two prime factors and they got it down! Can be used with just about any register, and provides just about everything you need from remote access to full back-office. Compared to others, PetroSoft makes the best hardware and software solution for retail petroleum based stores.
Cons
It cost more than many, but the quality is far superior from cheaper options.

Response from Petrosoft
Replied November 2019
Thanks Rex! We appreciate the rating. We are working very hard to better serve all of our customers and will take this into account in what we do moving forward!
February 2019
Ahmed from Internet
Company Size: 51-200 employees
Industry: Chemicals
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
February 2019
horrible
horrible experience
Pros
it's web at least, and i still somehow see some data here and there
Cons
- i don't understand anything, they have like a lot of outdated boring videos that should explain an easy to use software but end up telling you to do 10x more than paperwork, - no data available most of the time - no customer support - no online other users who might explain anything

Response from Petrosoft
Replied November 2019
We would like to apologize for your negative experience with our services and company. We are working hard to better serve all of our customers and are continually making improvements to help our customers, like you, better understand how to Partner with Petrosoft to manage your business. Please, check out our brand new knowledge database, where you can find the most recent content about our products http://help.petrosoftinc.com and if you have any additional questions, we are here to help! Thank you for your business!
November 2017
Ryan from S&G
Company Size: 201-500 employees
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
November 2017
Falls short in most areas
Centralized location for data. Record retention and file storage.
Pros
Being cloud based makes it easy to collaborate with associates. Having the ability to see real time data is very useful.
Cons
Navigation is difficult with odd menu positions and names for links. Data between reports often does not tie. Cigarette buy downs incorrectly calculate on product transfers between stores. Help desk tickets can take several months to resolve.
June 2017
Imran from Xpert Trading
Company Size: 2-10 employees
Industry: Retail
Time Used: More than 2 years
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2017
Great software. Even better support and management team
Pros
Just installed this program at my 4th location. The customer rep was a pleasure to work with. Love the program and the support. Can not go wrong with this software.
April 2018
tim from Bloss Bev
Company Size: 2-10 employees
Industry: Food & Beverages
Time Used: Free Trial
Review Source
Ease-of-use
1.0
Value for money
1.0
Customer support
2.0
Functionality
1.0
April 2018
Nightmare!!!
The definition of "PATIENCE" - the capacity to accept or tolerate delay, trouble, or suffering without getting angry or upset. On any given day you will find both my self and my father here in Blossburg working hard to support our families. We not only love our customers and our community but, you will find us to be the most patient and kindhearted folks you could meet. Struggles in running a small business are as constant as rain...we struggle and work hard everyday and have done so for 42 years. Our succssess have come from treating everyone as we would want to be treated... customers and vendors...whether they deserve that same respect or not? I would say one of our best characteristics is we have a great deal of "Patience". Patience and respect go hand and hand. At this point it appears Petrosoft has lost touch with its customers... customers like us. We have no more patience...and it is clear Petrosoft has no more respect for the customer.
Pros
No pros to speak of...we are in year three and are not up and running. A lot of broken promises.....
Cons
We were told all our old data would transfer to their system... what a mess!!! After three years and using up all of our patience (witch we must of had a lot of) Petrosoft is now dodging our calls... not responding... Please shop around before you include Petrosoft. We have been in biz for over 40 years... only because we do not treat our customers as they do.
November 2016
Zubu from 5 brothers
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Functionality
5.0
November 2016
President
I don't know if this works my business . I just want to see they're works or not if they work then our business gonna be get it.
April 2014
Mike from Express Lane
Industry: Retail
Time Used: Free Trial
Ease-of-use
1.0
Customer support
1.0
Functionality
1.5
April 2014
Worst experience ever!
Pros
There's nothing that I like best.
Cons
The software is not at all user-friendly. It would take someone - even someone who is a software engineer - a month to figure all the loops and hurdles to make it work. The syncing/pricebook feature takes an hour each time you update a product or promotion.