[sensitive content hidden] I've worked with through our whole process of Switching EMR's. He' is a great asset to your team. I would recommend FlexScan for him alone.

Once you learn the system, It is easy to use and is very helpful for our Medicine Inventory

Nothing really, the only issue I have is more with the Elation side of medicine name matching not with FlexScan

I had a wonderful experience with it was easy and love how detailed it is a very good program!

I like how much you can tailor the program to our specific trait in business

The only thing I wasnt sure about was where my notes went when I wiould transfer inventoy maybe there could be a specific button to review all the notes? Maybe adding a invoice page where all orders are entered to print out? maybe there was one and I haven't seen it yet.

Overall a fair experience. Where the actual system is inefficient the tech support makes up for it to a degree. Tech support is knowledgeable and speedy when resolving issues. The system is good for inventory management but falls short and is flawed in the area of making retail charges.

some of the best customer service and tech support that provides actual accountability when things go wrong. They provide a point person for your account and short wait times when you need help. The reps are knowledgeable and very helpful. When teaching you there's easy access to set up video meetings and screen shares so it's easier to learn and show your issue.

The system has several glitches when integrating with EMR. Sometimes when these glitches happen the communication is poor. No notifications when there are system changes. Looking up customers is difficult because looking up by name has several glitches. When entering packages there are system constant errors which waste a lot of time and result in missed charges and payments being recorded.

The costumer service is the best quality of FlexScanMD. [sensitive content hidden] are very prompt in response and always helpful.

details regarding medication dosages can be difficult to specify

The things that I love the most about FlexScanMD is the willingness to help and work with our company to make sure the system is meeting our needs.

There are some avenues that need to be explored but luckily, they are willing to implement new things for new goals/growth of the company. We are constantly growing as a company and its nice to have someone who will grow with us.

It is a work in progress. I think it will be a good system once I get adjusted to the change from our old system.

[sensitive content hidden] has been the one to help me keep my sanity. I was completely lost in original training for inventory, but [sensitive content hidden] has take the time to teach and help me know how to problem solve before calling for support. Even when I make silly mistakes, she just explains how to fix it without any judgement of my error.I like that it gives us barcodes to make sure we are charting correctly.

Original training to onboard was done with just steps and no details about the whys and hows. It was not done by our inventory tech, but a general staff person who could not explain or answer questions. I actually put in all my inventory the hard way initially until I figured out I could talk to [sensitive content hidden] and she was able to explain the best options. Some peoples brains work better when they can see the process and do it as they go, instead of just seeing it being pretend to be used. A training that we can walk through with you would have benefited us all because our learning style. I also hate that only one person can have access to inventory without spending more money. That makes it hard when orders come in on the off days.

Flexscan is easy to use and their team is really helpful when issues arise. The program didn't have a feature that we wanted so they built it for us! We love it!

Sometime the integration with other programs can be sluggish, but these problems are usually due to the other programs having problems or internet issues. Usually all works really well.

The interface with Athena is Key. The ability to work with the vendor and provide feed back for enhancements. Like the ability to create specific locations (shelf) for individual items is going to be tremendous. And the Flexscan extension that allows a single scan of Medications into Athena closes the loop since Athena allows single scan for Vaccines.

well it is schedule to be changed but currently the ability to only have one RX Norm

FlexScanMD and [sensitive content hidden] have been wonderful for our practice. She has been very responsive to anything we need. FlexScanMD has saved us a lot of time with the automation with Athena.

FlexScanMD is easy to use and was integrated with our electronic medical record. It was adaptable for our organization since we are a non-profit.

When ordering a medication in our electronic medical record system, there are a few too many steps before the label prints for the medication.

FlexScan has been so easy to use and has made my job so much easier, the customer service has been great, everyone responds so quickly to your needs .

FlexScan is very easy to use and track where things are.

I am sure the program can do more than I am aware of as there are some tabs I don't use, not really a dislike.

I've had a very positive experience since the beginning. And Myles has been very helpful in assisting me in every way possible (called him like 10 times a day and he always answered) training me and some staff to understand the software until we were comfortable using it. He's been there since day 1 and we are very grateful and appreciate him as our representative.

It's very accurate and it makes it easier to manage the pharmacy inventory.

I am very satisfied with Flexscan, there is no cons.

[sensitive content hidden] has been amazing to work with getting us off the ground. She is patient and willing to educate us on what we need to know about the system. She has answered ALL of my questions throughout this process and I appreciate her so much! I know I can rely on her for any issue or concern we may have to get it solved or at least get us an answer even if it is sometimes a no. She doesn't tiptoe around and waste our time.

the fact that it has cut our time in half or more to create invoices and get more orders completed which in turn helps generate more income for the company and saves our employees time to take care of other tasks.

The inability for it to easily create bundles with our inventory which can be tricky anyway.

FlexScanMD implementation representative supported us every step of the way and continues to provide excellent service.

FlexScanMD allowed us to go from a manual process to a digital one which allows us to better track our inventory.

Do not have enough experience with FlexScanMD to provide cons about the sytem.

10/10 - We have had a great experience

Flexscan is incredibly easy to use and the pricing is very reasonable. The customer service is fantastic and we always get our questions answered in a timely manner.

There really isn't any feature with flexscan that we dislike

Development and Support Teams go above & beyond

A full P to P with 3-way match between PO, Receiving & Invoicing would make the product even better.

Overall great experience

The best thing going for flexscan is their Support team, Always readily available to help resolve any issue

Any new software has a learning curve involved so really do not consider it a con

Dispensing workflow and invoice creation is very easy to use

Not user intuitive in being able to track current inventory counts

Easy system to follow and use with the BEST support, Genesis is always available to answer my questions promptly and effectively.

User friendly system to input and track vaccine inventory

Nothing that I can think of at this point.