All Grey Trunk RFID Reviews
1-19 of 19 Reviews
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Timothy
Automotive, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2022
Timothy Kendrick - Engineering Manager
It is easy to use, and we have also linked multiple locations together.
CONSI would like to be able to track our consumables in greytrunk. A way to scan a consumable item, enter a quantity, scan again to confirm the quantity, and then remove it from inventory. Also, when the quantity is low, Grey Trunk creates a shopping list and sends out a notification to restock.
Reason for choosing Grey Trunk RFID
It was easier to setup and the staff at Greytrunk worked hard to accommodate our needs.
Vendor Response
Thank you for the review! We are looking into adding your suggestions about tracking consumables and alerting when stock is running low within Grey Trunk. We really appreciate the feedback!
Replied November 2022
Jason
Government Administration, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Great for small government assets
The ease of use allows us to check machines in and out from polling locations on the mobile app and/or using the dashboard on their website. I'm able to have multiple mobile devices logged in on our busiest days of the year, and it makes everything run so much smoother. The accountability is so important in this industry, and Grey Trunk is the perfect solution.
CONSI'm not a fan of the limited customization for locations and the reports we receive daily. Scrolling through locations is difficult, at times, on a mobile device. If those populated as you typed the name or in alphabetical order, the time spent searching would decrease tremendously.
Reason for choosing Grey Trunk RFID
Price and ability to work through a Cloud. We originally looked at antenna features for doorways to track locations in the building, but the costs were too much for a mid-sized county government agency.
Sumner
Construction, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed November 2022
Gets the Job done inventory management
It has been great to implement in our company to have more accountability for our products and transparency of how much we spend.
PROSIt is easy to implement and sell to my team.
CONSThe mobile app is difficult to use. It crashes all the time, the button layout is too much, and there are too many options that the admin should be able to limit.
Reason for choosing Grey Trunk RFID
It was cheap, easy to implement and use on desktop, please simplify your mobile app and allow more customization of the layout.
grant
Automotive, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Value oriented, effective software
Helps us track our inventory as well as perform physical inventory
PROSPrice(10% of the cost of similar solutions), features, ease of use, accountability of staff
CONSvery rarely the RFID barcodes do not read correctly when using camera, if there was a way to only allow scans of tags we've purchased that would solve this i think
Reason for choosing Grey Trunk RFID
Price, local company, upcoming partnership with Dealerbuilt
Tessa
Education Management, 201-500 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Wonderful product!
We have been very happy with the service we have received from Grey Trunk. This is the best product I have found for RFID physical inventory. I spent about 6 months researching different options and we chose Grey Trunk for the ease of use, use of common equipment and customer service. They are very easy to contact and are quick to respond to questions.
PROSThis system is easy to use whether you are using the free account or transition to the paid account. We have over 6,000 assets and were able to quickly convert our data to use this system. The uploads of data were very quick and when we had an error, the messages were easy to understand and correct. Once our data was in the system, we were able to immediately begin updating and adding new assets. We have a variety of people using the system, with different skills sets, and everyone has been able to complete their tasks.
CONSThe only thing we have found that proved slightly difficult was during the uploading of data - the date field in the spreadsheet has to be a text field and has to be dd/mm/yyyy format. Excel doesn't work well with dates in text and the format was a bit of a challenge. I called Grey Trunk and they were able to assist with walking us through how we needed to format the column to get the data to upload.
Reason for choosing Grey Trunk RFID
We chose Grey Trunk for the customer service we received during the research process, use of common equipment (we use iPad minis for our computing device), and ease of use for our end-users.
Reasons for switching to Grey Trunk RFID
We switched to Grey Trunk for the RFID capabilities. Our old system was barcode and took forever to complete a full physical inventory. With Grey Trunk, we feel we can complete the inventory in half the time (or less).
Vendor Response
Thank you so much for the review! We are glad you are enjoying Grey Trunk and are able to see the benefits of RFID for asset inventory. We will work on fixing the date field format for importing data. Thanks!
Replied April 2020
Jason
Construction, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
Grey Trunk Asset Management
Have not lost a tool since we started using GreyTrunk.
PROSVery easy to use. Simple check-in, check-out.
CONSI would like to see a report for all items/tools transferred to a certain location/site over a certain time frame.
Reason for choosing Grey Trunk RFID
Pricing. Ease of use.
Vendor Response
Thank you for your review and feedback! We are looking into the report for a transfer of items/tools to specific locations.
Replied November 2022
Amanda
Higher Education, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Great Product and Great Service. Highly recommend!
Very good customer service. We consulted with a partner school who was already using Grey Trunk and this was the main selling point. We are a very busy office, managing all the purchasing, inventory, receiving and mail for our campus. We deal with every single vendor the campus engages with. We always remember the vendors who are great as well as the ones we would rather not work with again. Grey Trunk is excellent to work. Responsive, helpful, flexible, timely.
PROSGrey Trunk is very easy to use and implement. Having the option to use at a desktop or via mobile device is key. This product also falls into the KISS method (keep it simple stupid) for us. We use a huge ERP system for accounting, human resource management and campus solution management; Grey Trunk is an easy way to get the job done without the cumbersomeness of the ERP.
CONSThe only complaint at this point is the ability to search by more fields including those we create ourselves. Many of our end users only keep track of stuff by the budget or PO they bought something off. Being able to search by the custom field we created for the PO number would help us be able to answer their questions more quickly.
Vendor Response
Thank you for your feedback and review! We will be in contact to show you how you can search by a custom field :)
Replied November 2022
Rob
Motion Pictures and Film, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
Great Product for tracking our inventory
We are really happy that we have fond Grey Trunk. Not only is the platform easy to use, the support we have received has been excellent.
CONSThis feels like a software that is in the early stages of its development. We like where it is headed and look forward to its evolution.
Vendor Response
Thank you for the review! We are continuously working on the development of the software and have some exciting new features coming down the pipeline.
Replied May 2022
Sharon
Hospital & Health Care, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Great Assett Tracking Software
Very easy to use, the support department was great on helping up integrate all of our data.
PROSThe software makes it easy to located equipment in our multiple practices.
CONSIf there was a way to alert when a piece of equipment has been sent for repair a certain amount of times. We manually have to look at the data we enter currently.
Reason for choosing Grey Trunk RFID
Easy of use after viewing the demo/ Pricing was inexpensive.
Vendor Response
Thank you for your review and feedback! That is an excellent idea about alerting when a piece of equipment has been sent out to repair after a certain number of times. We will take a look to see how we can implement this.
Replied November 2022
Sylvia
Non-Profit Organization Management, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
Great Value with impressive functionality
Asset tracking is easily accomplished utilizing cell phones. Training users is fast and easy.
CONSBasic reporting is easily accomplished but in some instances more detailed reporting is not available.
Reason for choosing Grey Trunk RFID
Grey Trunk provided us with the tracking we needed at a budget we could afford.
Vendor Response
Thank you for your review and feedback. Our team will reach out to discuss what kind of reporting would be more beneficial to your team.
Replied November 2022
Ian
Electrical/Electronic Manufacturing, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Quick startup
Super happy so far. Finding we have a lot more equipment and a lot more $$ of equipment than we thought. While getting things entered in the database in we "found" a bunch of equipment that we had misplaced or forgotten about. Already paying for itself!
PROSIt was super easy to get started. We have most of our equipment listed on spreadsheets so upload feature made it easy to get initial startup going. The flexible optional fields made it quick to add data that makes managing our equipment much easier.
CONSWe're just getting started but the number and types of reports are limited.
Vendor Response
Thank you for your review! We will be in contact to understand more about the reports you are looking for. Great to hear you like the ease of getting started and that the system has already paid for itself!
Replied January 2021
Jessica
Arts and Crafts, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Great for Small Businesses with Inventory Needs
As a small, fine arts auction house, we have a high volume of expensive rotating inventory that we needed to keep track of at all times, and be able to find quickly. Our previous inventory system had a very high factor of human error, so it could not keep up with our demands. We spoke with many RFID companies prior to choosing Grey Trunk, but all other companies were planning on charging us 10x what Grey Trunk costs for essentially the same services. Grey Trunk's customer service from the very start has been incredible, and it is always a pleasure to work with them. They have made our inventory system 100x times more effect, resulting in a higher productivity than was achievable before. Highly recommend for small businesses that don't need to keep track of thousands and thousands of items, but still require a quality inventory system.
PROSWe love that there is an RFID option for small businesses, and the customer service during setup and beyond has always been of the highest quality.
CONSNot as much high-tech optimization as some bigger RFID companies, but also FAR more economical.
Reason for choosing Grey Trunk RFID
Cost and customer service quality
Brandon
Construction, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
So far Great Product
Ease of entering information, Quick set up- for readers, Interface is smooth and has a really nice design.
CONSBot able to search key words in desription of app. Difficulty uploading documents
Reason for choosing Grey Trunk RFID
Price Point, Out of Box Set up, Interface, Ability to Easily manage accounts
Vendor Response
Thank you for your review! We appreciate your honest feedback and will work at improving the searching by description and uploading documents in our mobile apps. We are happy to hear you enjoy our user interface and design!
Replied January 2021
Karla
Education Management, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Affordable RFID Asset Tracking
Going from using barcode asset tags to RFID so this was a great low-cost option for us to use why we made the transition. Customer support site was good with lots of videos for us to get going and had a lot of nice reporting and alert features that higher priced systems offer.
PROSGrey Trunk actually delivered on its advertising of being able to use RFID to track assets. We are a small school but manage a number of I.T. assets and wanted a solution where we could quickly inventory lots of items without having to hunt for a barcode. The software worked great and for the price point beat a lot of barcode only asset tracking products that we were looking at as we were transitioning to using RFID.
CONSThe user interface has few limitations when viewing large lists of assets that could be improved but not a deal breaker. Ability to add fields to custom reports would be nice but I understand that is coming in the next release.
Vendor Response
Karla, We appreciate your feedback. We are currently working on updating our asset view screen to allow the user to customize it. Please feel free to reach out to us with any other questions or concerns. We are always here to help! Thanks, The Grey Trunk Team
Replied June 2019
Zach
Individual & Family Services, 1,001-5,000 employees
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
GreyTrunk Inventory Software
Very positive experience overall. The value for money for a smaller operation is fantastic. That starts going down with the more assets you have, but it is a great way to build a system from the ground up. We ended up not using the RFID function due to the amount of assets we have and the costs of each label over standard barcoodes.
PROSVery easy to use software with no additional hardware required out of the box. The GreyTrunk rep that I dealt with also put me in touch with their preferred label making company to make the ordering process that much easier. The optical scanner function for barcodes works reasonably well with a higher quality smartphone camera.
CONSPayment had to be done through Paypal at the time. The photos that are taken with inventory on some Android phones has significantly less quality and smaller dimensions than an iPhone upload when viewing on a PC.
Vendor Response
Thank you for your review and feedback. We are currently working to implement another payment processor for easier payments using your preferred method. Thank you for the feedback on the quality and dimensions of photos on Android, we will work to improve this. Glad you are happy with your experience thus far!
Replied May 2020
Pam
Utilities, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Very satisfied
Overall I am more satisfied than I had expected. Glad to use this software
PROSThe software should help me manage our assets and pull reports
CONSI haven't found where I can add data of repairs for maitenance
Vendor Response
Thank you for your review and honest feedback. We will be in contact to help you with the maintenance features and work with you to improve this functionality. Glad to hear you enjoy our reporting capabilities!
Replied January 2021
Matthew
Automotive, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Great asset tracking for small businesses
We have increased our awareness of units moving throughout the office and warehouse. Additionally, this asset tracking has greatly improved our financial and logistical auditing.
PROSI love the the ease of use of this software system. The compatible mobile phone apps make check in/ out of devices fairly easy. I use this product to track hardware units through the manufacturing, production and RMA. The system is simple and too the point. Easy to use interface.
CONSOne thing I would like to see is customization of the displayed fields in the frontend. Fields are fully customizable for assets, but the default displayed information is not changeable.
Amanda
Electrical/Electronic Manufacturing, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2021
Grey Trunk is great software.
With Grey trunk RFID I have been able to create and maintain a log of which foreman has what tools and equipment they are responsible for. I can at any time scan my warehouse and know what equipment I have available for use.
PROSI like the ease of use between the site and the app on my phone. The fact that I can bluetooth the reader to most any device makes the spectrum broader of who can keep inventory at each site if needed.
CONSIt is difficult to get a picture to download on the app.
Vendor Response
Thank you for your review, we appreciate your feedback! Our team will review the ease of use getting a picture to download on the mobile apps.
Replied October 2021
Dave
Construction, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Great Customer Service.
it helps us keep track of all of our small tools. it's been great.
PROSCost effective, great customer service, ease of use.
CONScan't think of any. it has done everything we needed.