--- title: "Reftab Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Reftab. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Reftab is a good fit for you!" source_url: "https://www.softwareadvice.com/inventory-management/reftab-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Asset Tracking Software](https://www.softwareadvice.com/cmms/asset-tracking-comparison/) / [Reftab](https://www.softwareadvice.com/cmms/reftab-profile/) / Reftab Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cmms/reftab-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cmms/reftab-profile/alternatives/) # Reftab User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 139 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.8/5 - Value for money: 4.8/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 101 reviews (73%) - 4 stars: 34 reviews (24%) - 3 stars: 4 reviews (3%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The ability to check assets in and out, assign them to staff, and keep a clean history of each item has been especially helpful in keeping our inventory organized. - I also like that it can send emails on your behalf to the loanees (a feature I have only just worked out with the help of a very informative and knowledgable member of their team ([sensitive content hidden], thank you for your patience and clear instructions). - UI: Having customisable portal for our users really helps with our multiple brands and the staff view is well designed and easy to navigate. ### Most mentioned cons - It's quite buggy, often doesn't let you check out kit reservations without a detailed explanation to why, just says "asset loaned out already" or "asset unavailable" without specifying which asset or user. - You cant check kits out if theres too many accessories as it says "accessory limit reached" which is just silly, why put accessories there if you cant use them. - User interface is a bit clunky, we seem to have to navigate across all regions of Reftab to find certain assets. ## Reftab customer reviews Showing reviews 1-25 of 139 (page 1). ### Excellent tool - Overall rating: 5/5 - Reviewer: Jordan S. - Verified reviewer: Yes - Industry: Information Services - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Reftab offers organized asset management. --- ### Great product backed by a very supportive team. - Overall rating: 5/5 - Reviewer: Andrew S. - Verified reviewer: Yes - Industry: Banking - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have enjoyed using it, it has a lot of quality-of-life features over our previous self-hosted option of SnipeIT. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I enjoy how well documented it is, usually anything is fixable by looking through the documentation. We also enjoy using our SSO integration to keep it as secure as possible for us. #### Cons I wish it had ticketing built in, hoping this is a feature that is road mapped. Other than this I haven't had any real big complaints besides a billing problem that was quickly fixed. #### Reasons for choosing Reftab They were both cheaper but lacked a lot of automation and integrations. #### Reasons for switching to Reftab Moving from self-hosted, wanted less management overhead. #### Vendor response Thank you so much for the thoughtful and detailed review! We’re thrilled to hear that the documentation has been helpful and that your SSO integration is delivering the security and ease of access you were looking for. We also appreciate the feedback around ticketing. We understand how valuable having everything in one place can be, and insights like this help inform our roadmap planning. We have been discussing adding a ticketing system internally. While it hasn't yet been added to our roadmap, I wouldn't be surprised if you see a ticketing system in the future! We truly appreciate your support and are grateful to be part of your workflow! Replied March 2026 --- ### Great New Asset Management Tool - Overall rating: 5/5 - Reviewer: Kevin S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered I'd started w/ Reftab as a cloud based asset management tool for tracking and managing electric vehicle charging stations. I've also used Device42 then Insight by Riada as competing products because had developed integrations with Jira Cloud and Jira Service Desk Cloud for our task and service ticket management. Reftab continued to develop their product and has now integrated with Jira. Nice! The cost/month is currently less than 50% of the monthly subscription cost for competing products and the functionality and customer service are truly excellent for our asset tracking and management needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great value for $ Integrates and Interacts with Atlassian Jira and Jira Service Desk (Provides link between the asset and any issues or tickets) Bulk Import of existing asset information from existing tools. Easy to setup new fields with different configurations. Good filters to find what you are looking for quickly. Mobile app/interface #### Cons The initial product did not integrate with Jira Service Desk. Reftab has since added this capability and setup was reasonably simple. #### Reasons for choosing Reftab Lower monthly subscription cost vs. competition Fast/responsive customer service Frequent functionality improvements and updates Meets all of our current asset tracking needs and integrates nicely with Atlassian for a complete system solution. #### Reasons for switching to Reftab Now integrates with Jira and Jira Service Desk Fast/responsive customer service Cloud based Lower monthly subscription cost vs. competition More friendly user interface. --- ### Best rental software ive used but needs improvement - Overall rating: 3/5 - Reviewer: Ari P. - Verified reviewer: Yes - Industry: Higher Education - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The interface is easy to use and the layout and look of it is well designed, it's easy to read and figure out where everything is #### Cons It's quite buggy, often doesn't let you check out kit reservations without a detailed explanation to why, just says "asset loaned out already" or "asset unavailable" without specifying which asset or user. You cant check kits out if theres too many accessories as it says "accessory limit reached" which is just silly, why put accessories there if you cant use them. You cant directly print a kit list or export PDF from a booking so we can print a physical kit list to help with our prep, instead we have to export an excel file with all the information and then delete the columns that are irrelevant, incredibly time consuming. When it shows the calendar view of booking availability it shows that its booked but you cant just click on the calendar and see the times and user, it just shows their e-mail in the booking which for us doesnt work as its just a student number. #### Reasons for choosing Reftab Better user interface on Reftab and easier from a student point of view #### Vendor response Thank you for taking the time to share such detailed feedback. We’re glad to hear that the interface and overall layout have been easy to use and navigate, that’s something we put a lot of thought into at Reftab. We appreciate you highlighting the challenges you’ve run into. The “accessory limit reached” message is typically tied to loan settings that control how many items a user can have assigned at once. If a limit is enabled, it can prevent additional accessories from being checked out once that threshold is reached. Adjusting or removing that limit can often resolve situations like the one you've described. Since you’re managing large quantity kit reservations and workflows, we’d really appreciate the opportunity to schedule a call with you to review your account setup and better understand your use case. We can walk through your account and make sure everything is set up in a way that supports how your team prepares and loans out equipment. We look forward to hearing from you! Replied March 2026 --- ### Reftab review - Overall rating: 4/5 - Reviewer: Linus D. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We use it for inventory management of our IT devices. we can check out to users and mark as lost or stolen. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros pretty good inventory management system for us. its easy to find the assets and find who checked them out. #### Cons The ready to checkout doesn't change when you check out an item. also the camera scanning system didn't work very well for us #### Reasons for choosing Reftab pricing and ease of use. the others were more difficult #### Vendor response Thank you for your review! We’re glad to hear that the system has been working well for your inventory management needs.. Regarding the “Ready to Checkout” status, it sounds like this may be a custom status label that was created in your account. Custom statuses don’t automatically change unless there’s an automated workflow set up to update them based on actions like check-out. We’d be happy to help you configure a workflow so that status updates happen automatically when items are checked out. Feel free to reach out to our Support Team to setup a meeting for this. As for the camera scanning, we’ve released several updates to improve performance. In many cases, scanning reliability can also come down to the quality and clarity of the printed labels themselves. We’d be happy to share best practices and review your setup to help improve the experience. Thanks again for the thoughtful feedback, we’re always here to help fine-tune your setup! Replied March 2026 --- ### Usable but needs a new update. - Overall rating: 3/5 - Reviewer: Richard K. - Verified reviewer: Yes - Industry: Higher Education - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Reftab is okay; it gets the job done, but it has a few bugs, such as a restocked kit that will not update and will remain overdue. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It's easy enough to use, but it would be helpful if a training session or a user manual were provided. #### Cons User interface is a bit clunky, we seem to have to navigate across all regions of Reftab to find certain assets. Pressing the back button doesn't take us back by one page, but to the homepage itself. This is time-consuming and frustrating. Reftab claims that the accessories are not bookable even if they have recently been cancelled or have no bookings, it will not be bookable. A Store Desk would be helpful such as what SISO offered with the barcode scanning. #### Reasons for switching to Reftab They were not creating new features that we needed. The software was buggy and forgetful. #### Vendor response Thank you for sharing your feedback. We’re glad to hear the platform has been helpful overall and appreciate you pointing out areas where we can improve. Reftab includes a "Store Desk" equivalent that can be accessed from the Loans page or through Settings > Kiosk, making it easy to scan items for check-in and check-out. If accessories or kits appear unavailable after being restocked, the item may still need to be checked back in or updated in the system so the platform recognizes it as available again. For training, we do post guides and manuals on our FAQ pages and work to keep them as up to date as possible. We’re also launching webinars and monthly Q&A sessions with our team to provide additional help. If you’d like assistance, click the “?” icon in the top-right corner to contact our support team. We’d be happy to walk through your workflow and help make sure everything is running smoothly. Thanks again for your feedback and for using Reftab. Replied March 2026 --- ### Has Helped With Accountability of Inventory - Overall rating: 5/5 - Reviewer: Joyce B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Have been using Reftab for since 2022. It has increased inventory accountability greatly and helps for alerting when inventory items need to be ordered. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Keeping track of inventory items with options for setting as consumable or assets. Ability to see stock quantities without having to physically count or check to see if a certain items is even part of inventory (IT peripherals). #### Cons When using the app, not able to see activity of consumable items. Sometimes, need to see if an items was checked out to someone. Using app does not show it so have to go to a PC to look the information up. #### Reasons for choosing Reftab Ease of use and cost effective compared to other options. --- ### Reftab - a solid asset manager. - Overall rating: 4/5 - Reviewer: Rob W. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it is the best asset management tool I have used as it tracks both the physical and virtual assets in one place. This is nice to be able to track licenses from cloud vendors all the way to physical assets like monitors. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Reftab offers a clear way to manage both virtual and physical assets. It easily connects to a myriad of systems to ensure the records stay updated. #### Cons The inability to extract the cost per asset per person to excel over a standardized time period. This can be accomplished with someone savvy with Excel but it isn't out of the box. It also would be nice to have some preset images for assets. I am forced to go digging for some which has been interesting as they are not consistent across all assets. #### Reasons for choosing Reftab SOC 2 Type II certified, Azure SSO, more APIs, more mature offering. #### Vendor response Thank you for the thoughtful review! We’re glad to hear that managing both physical and virtual assets in one place has been valuable for your team. It’s great to know the integrations and system connections are helping keep your records up to date! We also appreciate the feedback about reporting and extracting cost-per-asset data over a standardized time period. That’s helpful insight for our team as we continue improving reporting capabilities. Regarding asset images, that’s great feedback as well. Preset asset images are actually on our roadmap, and we’re excited to make it easier to apply consistent visuals across common asset types without having to search for them manually. Thanks again for sharing your experience, we’re happy to hear Reftab has been the best asset management tool you’ve used! Replied March 2026 --- ### Reftab is Excellent Software - Overall rating: 5/5 - Reviewer: Nurney R. - Verified reviewer: Yes - Industry: Higher Education - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered It is an awesome software and I urge anyone needing inventory or asset management to use this system. It is the best for functionality and for the cost #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Ease of Use Imports assets from an excel file as a CVS. This make data enter a snap. Inventory Management Assset Mannagement Tracks not only who has assets, but the assets availability (i.e., needing repair or functional) also cost, age, maintenance and repair cost. This is great for working with inventory. Last, they have awesome support group. They respond quickly and will provide one-on-one video call to clarify issues. #### Cons Cannot print a list of items in a kit. Cannot convert template kit to kit. Cannot see kits when loan rights are through portal access. Cannot print accessories by category of accessory #### Reasons for choosing Reftab they did not allowed for kits. It is import to put asset kits together so user know what is required for different events that we host, i.e., presentation, art exhibits, video conferencing, etc. #### Reasons for switching to Reftab did not allowed for kits. It is import to put asset kits together so user know what is required for different events that we host, i.e., presentation, art exhibits, video conferencing, etc. #### Vendor response Hi Nurney, Thank you so much for your wonderful review! We'd love to jump on a Zoom and talk further about your kit needs. If you have a moment, reach out to support and we'll work to book a meeting. Replied September 2025 --- ### Dissecting Reftab - Overall rating: 5/5 - Reviewer: Jose M. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Its an extremely useful tool and is very user friendly but needs to be streamlined for users as they see alot of non-essential information they do not need. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The accessibility is phenomenal drivers can really get there pre and post trips done without delay and accurately very easily. #### Cons The amount of information presented at any time it should be streamlined to user so they only see what they need to see and clear up confusion #### Reasons for switching to Reftab Just started with this new company so learning the ropes for the company #### Vendor response Thank you for the great feedback! We’re so glad to hear that drivers are able to complete their pre- and post-trips accurately and without delay. Creating smooth, user-friendly workflows is a major focus for us at Reftab. We also truly appreciate your input about streamlining the information users see. You can set up custom access roles so people only see what they actually need. That way there’s less extra information on the screen and it’s a lot less confusing. If helpful, our team would be happy to walk through your current setup and make recommendations to better tailor the experience for your drivers. Feel free to email our Support Team to setup a call. Thanks again for sharing your experience and welcome to the platform, we're happy to have you! Replied March 2026 --- ### Excellent inventory management - Overall rating: 5/5 - Reviewer: Steven V. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Reftab does what we need it to do perfectly. We really like the Dell Sync with Reftab as it allows us the see purchase date and warranty expiration of our laptops and desktops #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ability to add and manage software license and hardware accessories like laptops, desktops, etc. #### Cons Haven't seen the feature to be notified multiple times when a license is expiring. Currently, we are only notified once when it reaches the 30, 45, 90, etc. days before expiration. This should be a standard in software/hardware inventory management and not a feature. #### Reasons for choosing Reftab Too expensive for what it does and did not fit in our budget #### Vendor response Hi Steven, we're happy to announce multiple notification time frames are now available for expiring licenses. Thanks for your review / suggestion! Replied May 2025 --- ### Really do like this platform - Overall rating: 5/5 - Reviewer: Nick S. - Verified reviewer: Yes - Industry: Events Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Really good experience! I'm sticking with this one! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Good set of features Barcode generation and scanning Easy to use Good UX Fair plan limits #### Cons No ability to hide tabs/modules that you don't use #### Reasons for switching to Reftab The other just cost too much for what we needed --- ### RefTab - asset / equipment management education - Overall rating: 5/5 - Reviewer: Melanie J. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered We are quite early I our go live, but RefTab have been outstanding in their responsiveness and willingness to work with us to provide a product we can use. Any issues or questions have been dealt with promptly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The adaptability / configurability of the platform. The pricing structure is simple and easily tracked. The team are excellent, welcoming feedback and considering adaptations if possible. #### Cons The app is not focused the way we want it, but this is our specific use case. We will be reviewing its use again and hoping to be able to utilise it in the future. In the meantime, the portal works well for our users. #### Reasons for choosing Reftab Price, adaptability, a part of our Group already utilised part of the product. #### Reasons for switching to Reftab We are expanding, the cost structure and set up did not keep up / make sense for our structure. --- ### Reftab in a quickly changing environment - Overall rating: 5/5 - Reviewer: MarcAndre C. - Verified reviewer: Yes - Industry: Computer Games - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Every time we had ideas for features, the developers have been very responsive, very quick to apply them (or mention why it's not possible when that was the case). Reftab has been super flexible and very prone to help our business. We definitely have a before and after Reftab in term of quality of asset tracking. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Reftab made it so much easier for us to adapt to the ever changing environment of our studio and constant movement of assets between desks or employees. It perfectly scaled to our studios worldwide, and allowed us to maintain standards between our studios. #### Cons There is not much to not like about Reftab. We haven't used the customer portal since it's not very well suited for our kind of environment (where IT has a closer control on assets and accessories), but this doesn't mean I wouldn't recommend it. #### Reasons for choosing Reftab Most of the others seemed oriented towards managing sales of assets, not internal movements of assets. #### Reasons for switching to Reftab Reftab had every feature we needed in a much better, organized, and scalable fashion. --- ### Easy to use and full of features, but some confusing IU elements - Overall rating: 4/5 - Reviewer: Fredrik G. - Verified reviewer: Yes - Industry: Research - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are happy with the service and a good option compared to other software that have a high learning curve or require a larger investment for the subscription. Espeasually having a support that responds quickly and helped fixed issues as them come up is most valued, and saves us time by not using spreadsheets and also not having to train our staff a lot for a new service. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's eaiser to get started than other software, and have a lot of functunality in a easy to use package. we liked that the integration was easy to set up from our software, and that you can easily deploy things like microsoft Intune devices like a breeze. Lifecycle managed is also a big benefit with reports off when a device have reached it's end of warranty. Support also have been quick to help out. #### Cons The UI at some ponts can be messy, and it's not always easy to know where you can click in a menu of many items, such as showing more info about an item you need to click very specific, instead of the whole item. #### Reasons for choosing Reftab Cheaper and higher degree of customization --- ### Highly Recommended Asset Management Solution! - Overall rating: 5/5 - Reviewer: Kartik K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Asset and Inventory Management has been a breeze. The Team has been responsive and very helpful. The Tool is easy to use for our end clients as well as our internal team. #### Cons Nothing specific. The Solution doesn't have any specific bugs or issues. As and when something comes up, the Support Team is helpful and prompt to resolve. #### Vendor response Hi Kartik - Thank you so much for sharing your experience! We’re really glad to hear that both your internal team and end clients find Reftab easy to use. It’s also great to know our support team has been able to help promptly whenever you’ve needed us. Feedback like this means a lot to us, and we’ll continue working hard to keep things running smoothly for you. Replied September 2025 --- ### Great for inventory management! - Overall rating: 5/5 - Reviewer: Daniela V. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, very good. I will continue to use, and recommend to anyone who needs a better system to track their equipment. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Reftab is easy to use. The user interface is straightforward. I was able to organize all our tech inventory in a month. The thing i like best is that you can create QR codes to attach to items and then use the phone app for quick checkout. Making equipment easy to track. #### Cons The reports could be better. I find that are difficult to manage and customize to get exactly what I need. #### Vendor response Thank you for the great review! We’re so glad to hear that you were able to organize your tech inventory so quickly and that the QR code labels and mobile checkout have made tracking equipment easier. Creating simple, efficient workflows is a big focus for us at Reftab. We also appreciate your feedback about reporting. That’s an area we’re actively improving, and we’re currently developing a major overhaul to the report builder to make reports easier to create, manage, and customize. Our team is really excited about the update, and we’re hopeful it will make getting the exact data you need much simpler. Thanks again for your thoughtful feedback and for recommending Reftab to others, we truly appreciate it! Replied March 2026 --- ### Fantastic and modern - Overall rating: 5/5 - Reviewer: Joseph A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great. Love the product. Experience has been great from start to date. I couldn't see us choosing a different solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Reftab is simple to learn and fast to master, yet it’s loaded with the tools teams need to get real work done. You can access it anytime, on any device, without barriers. And with security woven into every layer, your data stays safe while your team moves faster.” #### Cons A more usable pricing structure will reduce decision friction, increase trial-to-paid conversion, and improve long-term retention by aligning cost with value. #### Reasons for choosing Reftab Simplicity was the deciding factor here. --- ### Wes Review - Overall rating: 5/5 - Reviewer: Wesley C. - Verified reviewer: Yes - Industry: Public Safety - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been so great. Extremely easy to use and teach others to use. I will definitely recommend it to others. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How easy it was to create assets, kits, and accessories. It was also very easy to import loanees into Reftab. #### Cons I honestly can’t think of anything I dislike. The product is extremely helpful especially since it has a mobile app. #### Vendor response Hi Wes, thank you so much for taking time to write such a wonderful review! We're very appreciative and glad to hear Reftab is working so well for you and you team. Keep us informed of any feedback as you continue with the platform, and let us know how we can make things even better. Replied October 2025 --- ### Reftab Review - Overall rating: 4/5 - Reviewer: Kaleb C. - Verified reviewer: Yes - Industry: Media Production - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, it's a fun easygoing experience. Intuitive easy to pick up. Keeping track of who has what is easy #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, simple. I can keep track of everyone within the system. and send out emails of overdue gear right within reftab #### Cons Whenever you click on someone in a list and back out, it takes you back to the top rather than where you were so I have to scroll back down --- ### User-Friendly Platform - Overall rating: 5/5 - Reviewer: Stuart Z. - Verified reviewer: Yes - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our clients are satisfied with the deployment and so far all feedback is quite positive. We hope to continue working with Reftab. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Integrations and automations, customizability as well. The integrations make workflow more efficient. #### Cons Field mapping is limited per se and reporting could cover more areas. Unfortunately stock fields cannot be removed either. --- ### UK Technologist Review - Overall rating: 5/5 - Reviewer: Alan M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered Excellent customer service. Queries are answered very quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use. Great support. Love the fact that we were able to trial a fully featured version which ensured the software would meet our needs. Have been using the software for about a year and even within this time there have been updates making the software even better. #### Cons Nothing. The software does what we require. --- ### Stellar Customer Support - Overall rating: 4/5 - Reviewer: Ashley F. - Verified reviewer: Yes - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. From the trial period to full implementation, we really have had a good experience. This system has vastly reduced the number of individual tasks we used to complete at each checkout and has helped to streamline and improve customer experience. I have reached out on approximately 4-5 occasions with questions and have always had a quick response time, with a solution to my question every time. We are about 4 months into our switch and I am satisfied with the solution for our campus. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The price of this software is definitely a win. We were previously using multiple home-built applications to fill this need. Moving from a home built to purchased application always comes down to value for the money. The Customer Support has been prompt, friendly, and efficient. I have reached out a few times and have had near-immediate response times. New features have become available since implementing this solution. I have seen options that I have inquired about implemented in the last 4 months. Impressive. The setup and ease of use are paramount. We have a high turn over of student workers utilizing and learning to use this system. They caught on to this application so much faster than the multiple applications we were previously using that the training time has basically paid for the program already! #### Cons I wish the reporting features were as easy to navigate as checkouts are. They do not run in a way that is as intuitive to me. Especially when attempting to refine data into smaller increments. Automatic emails are great, and reduce the amount of individual notifications I need to send, but they could do with a slight improvement. There are terms coded into the auto emails to pull things like due date, asset name, or borrower name but not every email forms have the same terms. When I modified the email template the first time I removed some of those terms, and then could not remember exactly how they were worded to get them back. The support team has been great at quickly responding to emails to and providing fixes for any issues I have reported, but a 'cheat sheet' or about automatic emails section with the terms that can be used would be very useful. #### Reasons for choosing Reftab Ease of use primarily. It was far easier to implement and more intuitive to use. --- ### Inventory Management Lifesaver! - Overall rating: 5/5 - Reviewer: Holly R. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Reftab is incredibly easy to setup, implement, use, and customize but the most standout feature of this product is the impeccable customer service. Lightning fast responses and willingness to implement fixes for our edge use cases among other great support has earned our loyalty! #### Cons Reftab is geared toward assets that will be checked in/out while we use it as a way to manage customer assets that we've deployed in a permanent fashion so there have been some workarounds that we've had to implement, but the software tracking that's included more than makes up for any slight inconvenience. We're managing/tracking our certificates easier than ever with Reftab, too. --- ### Reftab Asset Management Software - Overall rating: 5/5 - Reviewer: Carly V. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Currently we just want to know which employee has which piece of equipment - haven't progressed to barcodes - it is achieving our low level requirement wonderfully. customisation superior. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, customisable, we dont require all features but they available when we do. They are super responsive to handle queries. #### Cons I cant fault it for what our needs are- queries are sorted promptly. #### Reasons for choosing Reftab it was a long time ago however i recall other products being too convoluted at the time. we really needed essentially a user friendly database we could grow into in our own time. ## More reviews [Next reviews](https://www.softwareadvice.com/cmms/reftab-profile/reviews/?page=2) --- Reftab Reviews, Pros and Cons - 2026 Software Advice