Love it, very easy to use and comes with an App to download that allows for management on the go

Cloud based and very user friendly and easy to upload different databases to.

Cost of moving up to gain other items like specialized reporting

Every time we had ideas for features, the developers have been very responsive, very quick to apply them (or mention why it's not possible when that was the case). Reftab has been super flexible and very prone to help our business. We definitely have a before and after Reftab in term of quality of asset tracking.

Reftab made it so much easier for us to adapt to the ever changing environment of our studio and constant movement of assets between desks or employees. It perfectly scaled to our studios worldwide, and allowed us to maintain standards between our studios.

There is not much to not like about Reftab. We haven't used the customer portal since it's not very well suited for our kind of environment (where IT has a closer control on assets and accessories), but this doesn't mean I wouldn't recommend it.

Support is always quick to respond, but otherwise the platform itself just works once setup properly. Very easy to maintain once we have all the data going in from the various integrations.

Highly customisable attribute fields for assets, integrates with a number of services we have deployed within the organisation (MDM, idP), very easy to navigate and clearly see the history and ownership of an asset over its lifespan. The robust workflow automations and reporting are added bonus tools not really found with other competitors in this space.

The integrations are not always easy to understand on how to disable or deactivate. There's some great documentation on how to set up various parts of the platform but not alot on adjusting or disabling.There isn't a regular changelog available to see the most recent changes or updates made to the platform. Always keen to see what changes vendors make to their product.

Being able to track all assets, accessories, and consumables throughout our organization has been a game changer and will help us eliminate each department having their own spreadsheets for tracking which employees have what.

It's easy to use and reasonably priced. The fact that it can track assets, accessories, consumables, and licenses in an easy way with the ability to grant users access only to what they should be able to see was a deciding factor in selecting Reftab over other competitors.

The lack of report customization and the inability to filter accessories from consumables.

I needed to find a solution to manage checkout hardware for staff and students. Anything from laptops to slide rulers. I checked into several options. Some free, some where the startup cost was over $5K. When I found Reftab, I was sold right away. It was so easy to get setup and it covered everything I needed. But then, there's the tech support and customer service aspect. Wholly cow, the Reftab team is on it!!! I've run into a few cases where I could use a feature. I submitted my use case and OMG, they developed it and implemented it. Now, if I asked for something that no one would use, mileage could vary, but they respond quickly and really seem to understand my needs as a customer. The product is great, but the support is what really sold me!

Reftab is really intuitive. I setup my first instance without needing any support and barely glancing at the documentation. I had a fully functioning demo running with assets and testing check in check out in about an hour of signing up for a demo account. The mobile app adds to that intuitive use.

I wish I could tie printing inventory labels to my Dymo labelwriter and use a label template to print more customized intentory labels right from the Dymo. OK... I haven't asked if that was possible, yet.